Really Dodgy Sutton's Service

[SupremeVT98]

Thought I'd share with you my experience.

I take my car to Suttons every 6 months for service or else it will void by extended warranty. From today, I will not go back to Suttons and they will just have to void my extended warranty. I was warned by a few users here to void the warranty before as it is useless but I didn't listen.

I took my car for a regular service 6 months ago - regular service is oil change & oil filter change.

After an hour, I received a call from a mechanic advising me that they need to do the following on top of the regular service.

1. Coolant flush
2. Injector Cleaning
3. Aircon Cleaning
4. Wheel Allignment
5. Wheel Balancing
6. Spark plugs & lead change

The cost is $900+

I told them that the spark plugs & leads have been replaced 6 months ago by THEM and it shouldn't be replaced.

The price went down to $650+

After the service, I checked the workmanship when I got home and

1. All fluids haven't been topped up
2. The sump plug rounded off
3. Service Reminder hasn't been turned off

Today - I took my car there for another 6 months service.

After 6 hours, I received a call from the same mechanic who ripped me off previously and he told he that I need to do the following:

1. Coolant flush
2. Injector Cleaning
3. Aircon Cleaning
4. Wheel Allignment
5. Wheel Balancing
6. Spark plugs & lead change
7. Brake Fluid flush

Before he could ask if I wanted it done - I cut him off and told him that I just want a regular service.

I am not going back to Suttons Rosebery.:vpo:

[Caprice270]

Stealerships at it again.

They won't rest until they've damaged someone's car AND taken their hard-earned dollars.

[kriminal]

not to name names but i had the same thing with a suttons which starts with H and ends in bush.....
I asked them to check things and they didnt check them and just told me they were fine. Than when i had something happen i ask is it covered under 2nd hand warranty and not much is covered under warranty.
Now i go to Sonny & Murat at Marrano's and they do a very good job and they treat the cars well and if you ask them to check something they will and let you know the best way to fix it.
I posted a thread a few months ago wanted to know wether i should keep going to holden or go to Marrano's and i would never look back. Car runs smoother and Sonny's brain is good to pick.:rofl::)

Cheers,
Karim

[Oldmate83]

not to name names but i had the same thing with a suttons which starts with H and ends in bush.....


U go to hoebush as well?

[VZMY06SS]

Suttons Homebush is the worst Holden dealership I have ever dealt with. I bought my VZ SS there second hand, and half of what they told me was crap. The salesman tried to tell me that the average speed of 9km/h was actually the fuel consumption? I was also sold paint protection that doesn't actually exist. Does the sales man with the red/alburn hair still work there? I was told that he would be sacked due to his lying to me. I don't think that I believe that.. I would never deal with them again. But... thats just my opinion. I never take a dealers word for anything anymore.

[SupremeVT98]

Suttons Homebush is the worst Holden dealership I have ever dealt with. I bought my VZ SS there second hand, and half of what they told me was crap.

Did you void your warranty as well?

Our local Jobson Bridgestone's Service Centre charges $89.00 for Oil & Oil Filter change compared to Sutton's $180.00 basic service.

The Suttons Service Manager is full of $%# - no wonder the mechanics there are very dishonest.

I'm supposed to collect my car at 3pm and at 2:30pm I received a call asking if i want all the extras done. From my last service, I find it hard to believe when I agreed to them to do everything they recommended that the job will be carried out in 2 hours.

And what is aircon deodorizing and sanitation? This appears to be the common extra that's being used to ripped off customers.

That and the throttle body cleaning are the most common ripped off added extras.

[rico]

i usually take my car to a dealership, primarily because of convenience
i travel around a bit, so ive taken my car to dealerships in qld and victoria, and have been relatively pleased with the service, but when i moved to sydney a few months ago, i took my car to suttons for the first time (80000km service) and I got a phone call by one of the guys who said that i need all this shit done which would have costed me $1400....i told him to stick it and give me the normal service

i then took my car to one of the sponsors with the list of crap that suttons claimed was needed to be done, and only 1 was recommended.

they even hit me up for a throttle body clean too, which I did myself 2 months prior..go figure

suttons at roseberry
never again

[Jag530G]

Hi there,

I have always had my Monaro serviced at Holden dealerships, apart from mod work done by Powertorque. The dealerships (I have used the same one from my 70,000 service to my recent 260,000 service) have always been good, but at my last service my wife got a call about doing a Power Steering fluid flush and an injector service. The number was a from the dealership but a different one from the parts/service desks when I called the service desk, no one knew who called me. This I found heartening, at least it wasn't the normal service staff doing this, obviously the woman doing the calling was just someone in the back somewhere who had been told to hit the phones to drum up business. Needless to say I said no thanks. Interestingly, I can now get my car looked at the next day instead of next week like a year ago. Shows things are slowing down.

Cheers, Matthew

[SV91]

I could tell you a few horror stories involving my GTO and the Chullora dealership.
At seems that they are constistantly bad!!:flipoff:

[Tony_Montana78]

When I had a Network Q warranty on my last commodore I'd drop it in for the "fixed price" $159 service. Regular as clockwork each service they would call me at about 11am with a list of things that always totalled up to over a grand. Most of them were superfluous things like flushes/cleans. A mate of mine later got a job there and explained the service/sales ppl get a cut out of every one of these things they sell, so they definitely talked it up when they would call.

I got stung once, but never again!

[KCB50L]

I worked for a certain stealaship in north western Sydney (in the Windsor area), I'd steer clear of it at all cost, the shit that I seen happen in the 6 months I was there would make you throw up a little. The best one was one of the 1st years putting the drive shaft back into an auto after doing the extension housing seal in a 4L60E, a 20 minute job at the most. The shaft would not go in, do you think he removed it to see the obstruction??? Nah he got the biggest hammer he could and belted it in, cracked the housing and ****ed the yoke. 2 hours later, one stolen housing and yoke, and alot of swearing it was fixed. Cause, he had knocked the spring in the seal out and forced it into the shaft support bush in the extension housing.


When I had a Network Q warranty on my last commodore I'd drop it in for the "fixed price" $159 service. Regular as clockwork each service they would call me at about 11am with a list of things that always totalled up to over a grand. Most of them were superfluous things like flushes/cleans. A mate of mine later got a job there and explained the service/sales ppl get a cut out of every one of these things they sell, so they definitely talked it up when they would call.

I got stung once, but never again!

This is 1000% true, it's the advisors making it up as they go along to get a big bonus at the end of each month, while us mechanics get the shaft.

[spank]

[QUOTE=SupremeVT98;1361947]

And what is aircon deodorizing and sanitation? This appears to be the common extra that's being used to ripped off customers.

QUOTE]

it consists of , if you are lucky, putting the a/c to recirculate and spraying glen 20 into the intake under the dash, leave running for a few minutes, then spray some sort of air freshener/ perfume crap up the intake as well, then they charge you as much as you think they can get away with. i am an ex stealership mechanic, i cant recall how many times i had to leave the reception counter, embarresed from what the advisor was telling customers, and they definately get a commission on the injector cleans etc

[SS Enforcer]

My brother was a Ford dealership mechanic and told me similar stories about the EXTRAS they would try to get suckers to buy. I never do though. :goodjob:

cheers

[LS1Grange]

my work car get serviced by a dealer that is down the street. I had my last service a week ago. I got the invoice today to sign off on. $1500 thanks for coming(180k). Service 3 months prior to that was $1800(165k). the one prior to that $209(150k). I did notice the last couple of times I've been in there to drop the car off a majority of the staff have changed on the front service desk. They are much more friendly. All "extra" work they do has to go through our admin dept. The admin guy there jsut says OK OK OK. Man they see my company coming. Cant tell them they are getting taken to the cleaners noooo

[kieran]

My god, you paint a grim picture!!! I got my 3000km service done at suttons recently but if i go somewhere else for the rest of the servicing(thinking sonny or tunehouse) will that not void my new car warranty????? Starting to worry me about the gangsters running the place i bought my car!!!

[Micks]

Do what I did cash in your extended warranty policy, piece of shit.
You'd never believe the crap my local dealer put me through even signing up for it...worst $1,200 ever spent. Would have been better in mods....
Please unless your desperate do not go to the Holden franchises.

Cheers
VYT

[Jag530G]

My god, you paint a grim picture!!! I got my 3000km service done at suttons recently but if i go somewhere else for the rest of the servicing(thinking sonny or tunehouse) will that not void my new car warranty????? Starting to worry me about the gangsters running the place i bought my car!!!

Don't worry mate, new car warranty can get it serviced at any Holden dealer, or ultratune, for that matter.

Cheers, Matthew

[Micks]

I'm sure the thread poster is talking of extended warranty...

Cheers
VYT

[IR8]

[quote=Jag530G;1361965]Hi there,

I have always had my Monaro serviced at Holden dealerships, apart from mod work done by Powertorque. The dealerships (I have used the same one from my 70,000 service to my recent 260,000 service) have always been good, but at my last service my wife got a call about doing a Power Steering fluid flush and an injector service. The number was a from the dealership but a different one from the parts/service desks when I called the service desk, no one knew who called me. This I found heartening, at least it wasn't the normal service staff doing this, obviously the woman doing the calling was just someone in the back somewhere who had been told to hit the phones to drum up business. Needless to say I said no thanks. Interestingly, I can now get my car looked at the next day instead of next week like a year ago. Shows things are slowing down.

Hey.....

Same guys as me 4567?..... Funny you say that cos last week I just booked the car in and got the same phone call from a chick asking for an extra $360 for injectors/radiator flush/power steer... I have decided to let my 2nd hand warranty void itself next service...last service I took in my own oil, mentioned stiff clutch& drivetrain/brake issue.. Inspection..um yep its got 4 wheels!! done!
Afterwards I found lumps still in clutch fluid??, and still same issues So I bought brake/diff products etc... and did it all myself. still gotta do clutch fluid next! But Now car feels better than any of their services!!!(but will change Castrol 10-60 back to mobil1 as engine rattles bit now)..

Mate try Alan Blair Auto@ project ave....very helpful guys!

[gasguz]

Don't worry mate, new car warranty can get it serviced at any Holden dealer, or ultratune, for that matter.

Cheers, Matthew

New cars you can get serviced just about anywhere without voiding your warranty, it is only the crapwork Q where you need to take it back to the stealer that sold you the car. But some dealers will scare you into bringing it back to them with fear of a voided warranty.

Do a search on bad service by holden stealers on here, you will come up with a few days worth of reading.

Cheers

[Peter B - CV8]

A lot of dealerships these days are akin to McDonalds.... "can we upsize you etc etc" It's an easy ploy to extract some hard earned $$$$ from the average punter - and to a degree I can understand them trying it on, After all, it's not as if they are making heaps of dollars from the actual car sales.
I've received a few calls from my local service dept over the years & tactfully declined their offers - whats more I've also then had a quiet word with the Service Advisor when picking up the car & told them not bother me with trivial upsells in future. They soon get the message......

[Dougy]

I'm thinking of buying a secondhand hsv from a holden dealer, I've been told that a hsv extended warranty is different from a holden warranty is that true?

[Jag530G]

[QUOTE=IR8

Hey.....

Same guys as me 4567?..... Funny you say that cos last week I just booked the car in and got the same phone call from a chick asking for an extra $360 for injectors/radiator flush/power steer... I have decided to let my 2nd hand warranty void itself next service...last service I took in my own oil, mentioned stiff clutch& drivetrain/brake issue.. Inspection..um yep its got 4 wheels!! done!
Afterwards I found lumps still in clutch fluid??, and still same issues So I bought brake/diff products etc... and did it all myself. still gotta do clutch fluid next! But Now car feels better than any of their services!!!(but will change Castrol 10-60 back to mobil1 as engine rattles bit now)..

Mate try Alan Blair Auto@ project ave....very helpful guys![/QUOTE]

Yes you've got the right dealership. The woman in question was not Mary-Anne who works in the service desk it was someone else - I suspect the "Ming" girl. I actually know the dealer's son and the service guys have always been good to me so I'll still use them, but I will certainly pass on the Injector Clean/Power Steering Fluid Flush. Perhaps a word in the son's shell-like.

The bigest joke about the power steering fluid is that the Power-Steering pump on LS1 V8's is pretty hopeless you are better off saving your money and just replace the pump every 200,000 kms when it dies anyway. the fluid will get replace anyway.

CHeers, Matthew

[kriminal]

U go to hoebush as well?

well not any more... sonny's the last 2 services and all my mod's:)
kinda good than cos i wasnt gonna get the tune + otr cos of the warranty, and since the warranty is worth crap i thought what the hell:rofl:


well not any more... sonny's the last 2 services and all my mod's:)
kinda good than cos i wasnt gonna get the tune + otr cos of the warranty, and since the warranty is worth crap i thought what the hell:rofl:

I ment to say Marrano's have done my last 2 services, not sonny's the last 2 services.
wouldnt let me edit cos more than 15mins i posted it up... still early in the morning for me.

[VYClubby]

Here's my experiences with the mentioned in the first post. Other than the usual upselling of 'Required Extras" for their so called free servicing plan.

Car 1
2003 I bought a brand new VY Ute. 1st it blew the radiator at 2 weeks old, not their fault, but after replacement was fitted the car had some little scratches in the guard (last time I had my clubby there I caught them working on it with no guard protectors).

Then the car developed a water leak into the cabin that left a small puddle of water behind the drivers seat after rain. It took them 11 TRIES to sort it out, without any offer of a courtesy vehicle as I needed the car for work. The last time I took it in I demanded a courtesy car, and said I will keep it until the ute is fixed, and when I picked it up I made then spray it with water so I could check it before I drove it away. It was just a small rubber grommet in the door.

Car 2
Bought a New VZ Lumina for the Mrs.
The usual up sell. They told me it needed new brakes and rotors (felt fine when I drove it) so I told them I will take it to Chalmers and get them done. I take the car to Chalmers and they said everthing was fine.

The BCM wigged out and used to keep the left indicator on, which is a known fault. It started to do it 2 days before the warranty ran out. I booked the car in 3 days after warranty expiration, and they tried to make me pay over $500 for a known fault with th VZ's! I kicked up a stink at didn't have to pay.

Car 3
My Clubby. This has a few stories.
Firstly when I bought it with 30,000k's on it the brakes squeeled so I was going away for work and decided to use their offer of free long term storage, and while it was going to be there for a week I asked them to look at the brakes (not knowing then that it is the compound of the pads). I get a call a couple of days later, and they said they have sorted them out, and the Manager wanted to take the car home to make sure the brakes were fine on a long drive. I SAID NO I will suss them out when I drive the car, and if it isn't fixed I will bring it back. Anyway when I pick up my car a few days later there was someone elses house keys on my keyring! I went to have a look at the car and there was a new scratch in the drivers door! They ended up respraying the door and giving me a free tank of fuel.


2nd story
It developed a leaky radiator, and they replaced it under warranty. 6 months later the new one leaked so I took it back. I took the car in the day before so they could have a look and make sure they have all the parts as I had a busy week and needed the car. Drop the car off the next day, and tell them I need the car at 3pm. I call at 2.30 and they say it will be ready. I get there and am in the waiting area and they call on my mobile and say the thermostat is buggered and the car wont be ready until tomorrow! I hit the roof, and headed down to the service area, and there is my car still in pieces with no protection on the black paint guards and a mechanic rubbing grease and shit all over the panels! I ended up having to leav the car there over night. I get a call the following arvo, and head over to pick up the car. Before I leave I check it over, and the mechanic had scratched the shit out of my new DUS OTR with a screw driver when removing the clips for the shroud. Well that was it, I went back in their and told the Service Manager what I thought, without any restraint, in front of many prospective customers, and said I will NEVER be back. They resprayed the OTR.

Sorry for the long post, but people need to avoid that place like The Pague!! I have had several other issues, but the post is a bit of an essay as it is!!

[Brumby]

I'm thinking of buying a secondhand hsv from a holden dealer, I've been told that a hsv extended warranty is different from a holden warranty is that true?

Yes it probably is, Same shit service with a different hsv premium pricing. Dealership work on the fear that people are worried if they dont do what they say and pay the big dollar list that they will void the warranty. I like to see them void your warranty for not sanitizing you a/c.

[bermudablue]

I went their once,a genuine Holden joint at Ryde.
They changed a link pin under warranty for free because there was a noise in
the front end.I know my car and there was never a noise.But there was
one ever since they fit the new one.
And they tried to charge me $47 for a wheel alignment.
They also changed a rear brakelight and charged me $24 for that!!!
$6 for the globe and $18 labour.
What cracked me up was on the bill the brake pad depth check read
FREE OF CHARGE:lol:..........Dickheads!

[duke5700]

Why hasn't planethero come in and defended holden and called everyone a dickhead for being upset with the level of service they receive. It obvious that they are just out to rip off unknowing cutomers. Imagine how many people just have no idea at all and pay for all this stuff they dont need.

[Peter B - CV8]

Why hasn't planethero come in and defended holden and called everyone a dickhead for being upset with the level of service they receive. It obvious that they are just out to rip off unknowing cutomers. Imagine how many people just have no idea at all and pay for all this stuff they dont need.


Very poor form to make a personal attack like this IMHO.

[LS1Grange]

I'm thinking of buying a secondhand hsv from a holden dealer, I've been told that a hsv extended warranty is different from a holden warranty is that true?


When i boughtmy Grange secondhand the sold me an extended warranty. Wasnt a HSV or dealer one. It was a Swann 5 Star Platinum Warranty. 3 year warranty and it was used many a time with not one single issue. Even got warranty claims done through my own service provider(not holden). I would have no problem in recommending the Swann Warranty if they can ge it for you and you want some piece of mind like myself and the missus did.

[LSavvy]

Why hasn't planethero come in and defended holden and called everyone a dickhead for being upset with the level of service they receive. It obvious that they are just out to rip off unknowing cutomers. Imagine how many people just have no idea at all and pay for all this stuff they dont need.

Because he hates facts and he is very one eyed, not only calling people dickheads he also uses the words whingers or ladies to describe customers that are not happy.


Very poor form to make a personal attack like this IMHO.


If Davo is good enough to dish it out, he's good enough to get it back!

[Red Beard]

I must be the lucky one, I've only ever had good honest service from Suttons at Homebush. 2 repairs fixed while I waited, 1 diff rebuild at no cost at 104k completed in 1.5 days instead of 3, and I know they actually did the job because it's no longer binding at slow speeds.
I'm really sorry for you guys who've had bad service from Suttons, but I'm afraid I can't jump on that bandwagon.

[gmh308]

I must be the lucky one, I've only ever had good honest service from Suttons at Homebush. 2 repairs fixed while I waited, 1 diff rebuild at no cost at 104k completed in 1.5 days instead of 3, and I know they actually did the job because it's no longer binding at slow speeds.
I'm really sorry for you guys who've had bad service from Suttons, but I'm afraid I can't jump on that bandwagon.

Good to hear one good story.

Any other positive experiences with Holden dealers out there? Any standouts?

I need a late model A6 flash done, and was looking for a dealer that may have a switched on service department with an enthusiast or two.

[Peter B - CV8]

Because he hates facts and he is very one eyed, not only calling people dickheads he also uses the words whingers or ladies to describe customers that are not happy.




If Davo is good enough to dish it out, he's good enough to get it back!

Whatever rocks your boat.... I just couldn't see the point of the response - given that Planetdavo hadn't posted anything ???? But if you're happy to continue the name calling etc (like you say he has) then it puts you on a similar level. In fact, it's these type of things that bring the forum as a whole into disrepute.

[LSavvy]

Whatever rocks your boat.... I just couldn't see the point of the response - given that Planetdavo hadn't posted anything ???? But if you're happy to continue the name calling etc (like you say he has) then it puts you on a similar level. In fact, it's these type of things that bring the forum as a whole into disrepute.


So where have i name called Planetdavo in this thread??, i was using words he calls unsatisfied customers if you read my post, and yes i know he hasn't posted in this thread as he is the Holden Service pin up boy as Duke5700 had pointed out.

I don't think this thread brings this forum into disrepute, i actually think it provides a community service to all those that are getting rorted at Holden service as this is what this thread is about.

[Peter B - CV8]

So where have i name called Planetdavo in this thread??, i was using words he calls unsatisfied customers if you read my post, and yes i know he hasn't posted in this thread as he is the Holden Service pin up boy as Duke5700 had pointed out.

I don't think this thread brings this forum into disrepute, i actually think it provides a community service to all those that are getting rorted at Holden service as this is what this thread is about.

I certainly don't have a problem with providing other forum contributors good or bad feedback regarding Holden servicing.
The post by Duke5700 seemed to me , a bit uncalled for in the circumstances & derogatory towards another forum contributor ie Planetdavo (who I have never met & therefore can't really make a personal assessment of). You and Duke 5700 must obviously know the guy a lot better than me...

[EHH179]

All dealers are losing there profitable servicing money, seeing new cars are at 15000km servicing intervals. Obviously some dealers are trying to retify this situation.

[Jag530G]

All dealers are losing there profitable servicing money, seeing new cars are at 15000km servicing intervals. Obviously some dealers are trying to retify this situation.

This is too true. On the HJ Holden, service intervals were 5000 kms, on the HX they went to 7500 kms, not sure when it got to 10,000 (I think the VN) and it has only gone to 15000 intervals with the VZ Alloytech IIRC.

Must have been great for service departments back in the day of the Grey motor. It had Solid Lifters so the tappets had to be adjusted every 2000 Miles. Good regular income for garages, thats why there used to be so many servos around. Hydraulic lifters was the first nail in the coffin for many of them.

BMW and Porsche have 20,000+ service intervals and I think Opel in Europe have the same on some models. The Fleets have been driving this for years.

Cheers, Matthew

[Micks]

Let's face it guys the franchises are great for warranty work if someone else diagnoses it first. Secondly are great for flashing in updates to your BCM as GM puts them out.
I haven't found anything much chop with them except the tea, capacino's & biscuits in their lounges...

They can't even adjust the rear park brake properly on the Tonner...:flipoff:

Cheers
VYT

[gmh308]

Let's face it guys the franchises are great for warranty work if someone else diagnoses it first.

Secondly are great for flashing in updates to your BCM as GM puts them out.

I haven't found anything much chop with them except the tea, capacino's & biscuits in their lounges...

They can't even adjust the rear park brake properly on the Tonner...:flipoff:

Cheers
VYT

Which ones are good at doing flash updates without any dramas?

[NZSHAKER]

My misses took her car to get serviced yesterday and they told her she had a leak somewhere and it will be covered under warranty....didn't really say where the leak was, well the motor was out of it she found out, she gets it back today and its making all sorts of funny noises that weren't there when she took it in......problem is she is going away for 3 mths next Thursday to england :( im sure everytime she goes in the have to do something under warranty as its never ending and its only a 04 Monaro and she has more problems with it then my 02 VU ute that I thrash every day

[black stallion]

I have had issues with a Suttons dealer, but not financial. My VE has had some of the common VE issues and I knew from various posts here that the issues had "fixes".
Problem 1 - sticky clutch
Problem 2 - bluetooth echo
Problem 3 - clunk in RHF suspension
Arncliffe told me they fixed 2 and 3 and that 1 was normal.
Second visit for the same issues = same result. (3 months later)
Got the dirts and went to United Rockdale.
Problem 1 - Holden bulletin about tensioning nuts correctly (dated before last Suttons visit). Problem now fixed.
Problem 2 - Holden bulletin about settings also dated prior to last Suttons visit. Problem now fixed.
Problem 3 - Struts replaced. Problem now fixed.
Problem 4 - Oil leaks. Determined to be an under tightened sump plug.
I have lost confidence not just in the ability of Suttons to competently attend to my vehicle, but also with the customer service they "provide". No loan car, no wash, no clean and additional oil and grease in places it does not belong.

[NZSHAKER]

additional oil and grease in places it does not belong.

Thats free of charge though :1peek:

[Dougy]

When i boughtmy Grange secondhand the sold me an extended warranty. Wasnt a HSV or dealer one. It was a Swann 5 Star Platinum Warranty. 3 year warranty and it was used many a time with not one single issue. Even got warranty claims done through my own service provider(not holden). I would have no problem in recommending the Swann Warranty if they can ge it for you and you want some piece of mind like myself and the missus did.


Yes it probably is, Same shit service with a different hsv premium pricing. Dealership work on the fear that people are worried if they dont do what they say and pay the big dollar list that they will void the warranty. I like to see them void your warranty for not sanitizing you a/c.

Thanks for the advice. After reading some of these posts, I can't believe that holden dealers can get it so wrong.

[planetdavo]

I certainly don't have a problem with providing other forum contributors good or bad feedback regarding Holden servicing.
The post by Duke5700 seemed to me , a bit uncalled for in the circumstances & derogatory towards another forum contributor ie Planetdavo (who I have never met & therefore can't really make a personal assessment of). You and Duke 5700 must obviously know the guy a lot better than me...
Mate, those couple of tools wouldn't know me if I walked one metre past the end of their nose. :)
We all know there are a small number of brainless peckerheads on this forum, so I just let them bat off for a few posts with their pathetic sh!t. If stuff like this gets their rocks juiced up, I think they need to discover girls! :rofl::rofl::rofl:
Thanks for posting up what you have.

[LSavvy]

Mate, those couple of tools wouldn't know me if I walked one metre past the end of their nose. :)We all know there are a small number of brainless peckerheads on this forum, so I just let them bat off for a few posts with their pathetic sh!t. If stuff like this gets their rocks juiced up,

:rofl::rofl::rofl:

Tools hey, aren't those the things real mechanics use?? I'm glad i don't know you Davo, i couldn't handle standing in all the dribble that comes out of your mouth ruining my cheap shoes.

And you love the pathetic Sh!t as much as the rest of us otherwise you wouldn't have posted here.





I think they need to discover girls! :rofl::rofl::rofl:
Thanks for posting up what you have.


:rofl:Discover girls hey again you thought wrong, iv'e got two kids, i sure as hell didn't make them with your boyfriend now did i :confused:, and remember your the one that sells the ladies shoes on ebay not me!:)


Anyway back to the thread about Holden Service rorting customers !( i take it that's what factory trained means right)
Have you got any tips for the punters out there so they dont get rorted by Holden Service with these scam tactics?

[Drewie]

I think all these dodgy dealers must be in NSW and QLD, I have been going to the same dealer here in Melb. since 1994 and never had any problems at all.

[planetdavo]

Have you got any tips for the punters out there so they dont get rorted by Holden Service with these scam tactics?
Yep. Make sure they take you along to act as their "advisor"...:rofl::rofl::rofl:

There are just as many rip off horror stories on the "other" side of the industry as well, if people bothered to open their eyes and ears. :teach:

[whitels1ss]

I am a licenced independent car dealer.
Lot's of these used car warranties are known in the trade as "service plans".

They are designed for 3 reasons.

1 They sound good and make it easy to sell a car because most people do not read them and understand how they work.

2 They get people to bring their cars back into the service department of their dealership to make more money out of the customer.
(Quite often the service and spare parts department makes more money for a dealership than the car sales departments.)

3 As the customer has to return to the dealership quite often and not go elsewhere, (perhaps another dealership,) the customer feels at home at the dealership and is likely to buy another car from that dealership.

Bottom line...

They are designed to make the dealership money. :)

[LSavvy]

Yep. Make sure they take you along to act as their "advisor"...:rofl::rofl::rofl:

There are just as many rip off horror stories on the "other" side of the industry as well, if people bothered to open their eyes and ears. :teach:

I am more than happy to offer advise to people getting rorted by Dealers so called "service advisors" that offer sub standard service at premium prices, however i am unable to go along with everyone that gets rorted, But with my keyboard i can raise awareness to the unsuspecting.

While there may be some horror stories on the other side of the fence (but lets not take the focus off the real issue here), i think you will find it is no where near as bad as many small business owners have a conscience and rely on return business and a relationship with their customers. If that was not the case they wouldn't be servicing clients cars long term compared to dealers short term customer return patronige after realizing they are being rorted as described by the original poster! But hey somebody has to pay for that factory training, large overheads associated with those dealers and all those apprentices right.

[SupremeVT98]

From what I was told, mechanics get a "cut" from the parts they sell.

While waiting to be served, I've seen so many customers being told that they need to do this & that and most of these customers are women. Some of them I heard "yes do it" while some had to ask their husbands and sons.

This is just one day when I was there...I can imagine this happening everyday at that stealership!

[KCB50L]

Here's a shock, I recently did my clutch, I was told buy the warranty clerk at the steeler I worked at and had the warranty history of the Ute printed out and it claimed that the slave cylinder was changed 17000km's before I bought the thing. I pulled the box out, low and behold there was the original slave cylinder staring at me complete with lining up makes and all. So don't even trust them with warranty repairs.

[planetdavo]

While there may be some horror stories on the other side of the fence (but lets not take the focus off the real issue here)...
Ripping people off is ripping people off, no matter what business does it.
I know it doesn't cream peoples pants on this forum like a "stealership" story does, so sorry to add reality to your post.

[LSavvy]

While there may be some horror stories on the other side of the fence (but lets not take the focus off the real issue here), i think you will find it is no where near as bad as many small business owners have a conscience and rely on return business and a relationship with their customers. If that was not the case they wouldn't be servicing clients cars long term compared to dealers short term customer return patronige after realizing they are being rorted as described by the original poster! But hey somebody has to pay for that factory training, large overheads associated with those dealers and all those apprentices right.


Ripping people off is ripping people off, no matter what business does it.
I know it doesn't cream peoples pants on this forum like a "stealership" story does, so sorry to add reality to your post.

C'mon Davo thats cheating, scamming, lying, rorting, dishonest smoke and mirrors or whatever you would like to call it, your not at work, you might aswell quote the whole sentence rather than bluffing the punters, but yeh, ripping people off is ripping people off as this thread shows with alot of Holden dealer service and other dealers with some inside info to back it up!

I wouldn't say anyone is creaming their undies about your beloved Holden stealerships like you do.

[KCB50L]

As stated, I worked at the Windsor branch of the Rip the customer royally society for just over 6 months, and I'm ashamed to even admit that. Going from a Hyundai dealer where you fixed it no matter how long it took (even though they did want it done in a reasonable time frame, they realised that sometimes that wasn't possible), told the customer up front what was involved, offered a loan car to all customers that had cars in for large jobs, and have the customer happy (and that customer is a return customer), to a steeler that never had repeat business cause they always ripped off the customers, I wonder why I ever made the move. Working for that mob of tards has made me re-evaluate my carrier as a mechanic. Before I worked for Holden I'd never even seen a carbon clean or a throttle body clean and the only time I seen power steering fluid changed was when we changed a hose or other part of the power steering system, if something got broken or damaged in some way by us it got repaired at our expense and actually told the customer and showed them the damage was fixed.
To think I got the boot from Holden cause I took to much time on a problem cause I was more interested in fixing the problem rather than just reporting that nothing was wrong??? that's wrong in it's self.

/rant.

[planetdavo]

C'mon Davo thats cheating, scamming, lying, rorting, dishonest smoke and mirrors or whatever you would like to call it, your not at work, you might aswell quote the whole sentence rather than bluffing the punters, but yeh, ripping people off is ripping people off as this thread shows with alot of Holden dealer service and other dealers with some inside info to back it up!

I wouldn't say anyone is creaming their undies about your beloved Holden stealerships like you do.
Yawn....
Night all.

[LSavvy]

As stated, I worked at the Windsor branch of the Rip the customer royally society for just over 6 months, and I'm ashamed to even admit that. Going from a Hyundai dealer where you fixed it no matter how long it took (even though they did want it done in a reasonable time frame, they realised that sometimes that wasn't possible), told the customer up front what was involved, offered a loan car to all customers that had cars in for large jobs, and have the customer happy (and that customer is a return customer), to a steeler that never had repeat business cause they always ripped off the customers, I wonder why I ever made the move. Working for that mob of tards has made me re-evaluate my carrier as a mechanic. Before I worked for Holden I'd never even seen a carbon clean or a throttle body clean and the only time I seen power steering fluid changed was when we changed a hose or other part of the power steering system, if something got broken or damaged in some way by us it got repaired at our expense and actually told the customer and showed them the damage was fixed.
To think I got the boot from Holden cause I took to much time on a problem cause I was more interested in fixing the problem rather than just reporting that nothing was wrong??? that's wrong in it's self.

/rant.

Mate don't feel ashamed to admit what your employer made you do, they placed you in that situation and not yourself.

Good on you for posting an honest inside opinion:goodjob:


Yawn....
Night all.


Yep, that sounds like the typical response alot of customers are getting at Holden service stealerships i believe, absaloutly pathetic.

[SupremeVT98]

My car is running a bit rough after the service - what oil do they use?

The next day after picking up my car,I drove it 100k's & the sound is not just right, when I put my foot down a little, the engine sounds a bit rough - like it's struggling.

I drove again lastnight for another 100k's and each time I put my foot down, the car screams - there's power in there but the sound is not right coming from the engine. It's a thinning sound like it's struggling and it feels like the oil is very thin.

After driving it twice since the oil was changed- would the oil be dark already or would i still see it clean? I want to check later if the oil has been replaced.

[LSavvy]

Should look like honey, but not black yet.

Can you tell if it's got a new filter fitted?

[Wonky]

I think all these dodgy dealers must be in NSW and QLD, I have been going to the same dealer here in Melb. since 1994 and never had any problems at all.

I've been using the same dealer since 2003 (all cars well inside warranty) and never had an issue. They even have guys with their own modded cars who drag them and don't seem to have any issues with my mods.

[duke5700]

Very poor form to make a personal attack like this IMHO.

Yeah but well warranted. There is alot of history in regards to Planetdavo carry on. Every single time someone has an issue with Holden its all guns blazing to defend them and make people look like idiots.

You dont get anymore cut and dried an issue such as the items listed previously in the thread that Holden are offering as a complete sham to make money for nothing.

His pretentious attitude is enough to rile anyone the wrong way. With personality such as that its amazing he made a "living" out of selling. Im sure he was fast on the uptake to offer fabric protection though....

But anway its just my opinion, speculation and completely made up and anyway arguing on the internet is like winning the special olympics. Have fun everybody.

[Wonky]

Yeah but well warranted. There is alot of history in regards to Planetdavo carry on. Every single time someone has an issue with Holden its all guns blazing to defend them and make people look like idiots.

You dont get anymore cut and dried an issue such as the items listed previously in the thread that Holden are offering as a complete sham to make money for nothing.

His pretentious attitude is enough to rile anyone the wrong way. With personality such as that its amazing he made a "living" out of selling. Im sure he was fast on the uptake to offer fabric protection though....

But anway its just my opinion, speculation and completely made up and anyway arguing on the internet is like winning the special olympics. Have fun everybody.
Sorry, but don't agree. He works in a dealership so has some valuable insight there but certainly doesn't defend them on everything. He is well aware that as in everything there is good and bad - case in point this very thread in which to my reading he has not defended them and only responded to attacks on his character.

[adzmoore]

took the ride to the local dealership to get to the bottom of an intermittant miss it had. they ended up not being able to diagnose it as a stuffed lead

had to pay for a couple of hours labour with nothing but a bring it back we may have to look at the transmission?!? then took it to the local dyno guy who sorted it in half an hour.

as much as i wanted to, i didn't even bother going back to let them know how useless they were in this case.

i'd like to say i've also had some dodgy experiences with non-dealer associated mobs as well.

[planetdavo]

Sorry, but don't agree. He works in a dealership so has some valuable insight there but certainly doesn't defend them on everything. He is well aware that as in everything there is good and bad - case in point this very thread in which to my reading he has not defended them and only responded to attacks on his character.
Thanks Wonky.
Yes I only defended my reputation, not the dealer involved, when a couple of the forum's regular brain dead idiots chose to drag my uninvolved @rse into this thread. I was in no way involved AT ALL til then!
I'm used to a small number of d!ckheads on this forum, but thankfully, MOST members have a brain, and know their left hand from their right hand...

[Red Beard]

took the ride to the local dealership to get to the bottom of an intermittant miss it had. they ended up not being able to diagnose it as a stuffed lead

had to pay for a couple of hours labour with nothing but a bring it back we may have to look at the transmission?!? then took it to the local dyno guy who sorted it in half an hour.

as much as i wanted to, i didn't even bother going back to let them know how useless they were in this case.

I took my old VR V8 to Suttons for an intermittent electrical fault, 3 times, it would never do it while they had it. So I took it to an auto electrician, he said just replace the alternator and be damned. I did and then rang Suttons service and told them. The service guy told me to bring in the bill and they would cover the cost, $200, and they did, I got a cheque in the mail a week later .

They're not all bad.

[LSavvy]

Thanks Wonky.
Yes I only defended my reputation, not the dealer involved, when a couple of the forum's regular brain dead idiots chose to drag my uninvolved @rse into this thread. I was in no way involved AT ALL til then!
I'm used to a small number of d!ckheads on this forum, but thankfully, MOST members have a brain, and know their left hand from their right hand...

:rofl::rofl::rofl:
Oh, so you know you have a reputation.

People in glass houses should not throw stones i think, and yes most members do have a brain and refuse to get rorted by Holden service and some people will learn by reading these threads or doing a google search.

[adzmoore]

I took my old VR V8 to Suttons for an intermittent electrical fault, 3 times, it would never do it while they had it. So I took it to an auto electrician, he said just replace the alternator and be damned. I did and then rang Suttons service and told them. The service guy told me to bring in the bill and they would cover the cost, $200, and they did, I got a cheque in the mail a week later .

They're not all bad.

sweet. it does pay to let them know, gives them an oppurtunity to make it right. like in your case.

true they're not all bad, this mob were pretty good when i got the first service there

[planetdavo]

Oh, so you know you have a reputation.

People in glass houses should not throw stones i think, and yes most members do have a brain and refuse to get rorted by Holden service and some people will learn by reading these threads or doing a google search.
I'm going to add my last post to this pathetic baiting crap.

LSavvy, Duke5700, and (in almost any other thread I post in) VESS60, seem to have absolutely no input of ANY benefit to this forum other than acting like little school children that never learned to grow up and be adults.
The first two in particular have PROVEN themselves in this thread to have added nothing more than a childish attempt at baiting me. If you kids haven't figured out by now, I keep coming back, and really, most people are laughing at you lot, not at me! :rofl:
Thanks to all that PM'd me your support, and your thoughts on those others. I appreciate it! :)

[matthewfnorbert]

i would not worry about it too much devo, forums always blow stuff out of all proportion or skew comments, some just like to stir and they can reliably get a reaction out of you. I think some treat it like a sport!

but remember there are 20,000 other members who just don't care about this banter, have good manners and respect for others. So don't sweat it as the VAST majority don't pay this stuff any attention or give it any thought.

[LSavvy]

I'm going to add my last post to this pathetic baiting crap.

LSavvy, Duke5700, and (in almost any other thread I post in) VESS60, seem to have absolutely no input of ANY benefit to this forum other than acting like little school children that never learned to grow up and be adults.
The first two in particular have PROVEN themselves in this thread to have added nothing more than a childish attempt at baiting me. If you kids haven't figured out by now, I keep coming back, and really, most people are laughing at you lot, not at me! :rofl:
Thanks to all that PM'd me your support, and your thoughts on those others. I appreciate it! :)

No need to get upset Davo, it is only an internet forum about cars, you choose to post in this thread about dodgy Holden Service.

Now you pretentious claims are very shallow, i only have a problem with Holden Dodgy service! Do a search and you will see i am fairly courteous to other forum members unless there is a "joking type thread" but your diversion tactics will work with some sheep.

I will "maintain the rage" when it comes to Holden Service threads that expose them for the corrupt shonks they are, nothing personal pure and simple. I am an advocate against Holden Service as much as you are for.

Have "all those" that PM'd you to support you publicly if there is so much rage.

[Wonky]

No need to get upset Davo, it is only an internet forum about cars, you choose to post in this thread about dodgy Holden Service.

Now you pretentious claims are very shallow, i only have a problem with Holden Dodgy service! Do a search and you will see i am fairly courteous to other forum members unless there is a "joking type thread" but your diversion tactics will work with some sheep.

I will "maintain the rage" when it comes to Holden Service threads that expose them for the corrupt shonks they are, nothing personal pure and simple. I am an advocate against Holden Service as much as you are for.

Have "all those" that PM'd you to support you publicly if there is so much rage.
Savvy, the only reason Davo chose to post in this thread was to respond to the baiting you and others chose to spew. I have never met him (or you) but as I said above, I have not had a problem with my dealer's service in 5+ years and there are others the same. I do admit that there are most likely dealers out there who will try it on, but not mine with me or my wife, both of whom have had our cars serviced there, or the other dealer we used for my wife's Astra (where we bought it from).

[BLACK 346]

Savvy, the only reason Davo chose to post in this thread was to respond to the baiting you and others chose to spew. I have never met him (or you) but as I said above, I have not had a problem with my dealer's service in 5+ years and there are others the same.

Cmon Wonky, you have been around a while, Planetdavo baits and
talks down to pretty well everyone that doesnt bow to his opinion,
including calling people peckerheads. He is hardly the harmless victim.

[Wonky]

Cmon Wonky, you have been around a while, Planetdavo baits and talks down to pretty well everyone that doesnt bow to his opinion, including calling people peckerheads. He is hardly the harmless victim.
To be perfectly honest I hadn't really noticed...... :confused:

[agro8]

i blew the clutch on my vy ss which was under warranty usto give it a really hard time fan and dump the clutch alot ,any way the clutch shat itself while i was doing a burnout,i had it towed to holden and said that i was just driving along and wento change gears and the clutch let go any way they said they would only cover it if it was a part failer. i was happy to find out that the pressure plate had been snapped in half and i didnt have to pay for it.

[BLACK 346]

To be perfectly honest I hadn't really noticed...... :confused:

Ok, then use the search function mate. Sorry but it wasn't that long
ago that he was the most condescending, keep the bastards honest
so and so present on this forum. His knowledge free arguements
with Howquick were enough to keep most of us amused for a while :)

[LSavvy]

talks down to pretty well everyone that doesnt bow to his opinion,
including calling people peckerheads. He is hardly the harmless victim.


Exactly,

I have never had that attitude towards anyone and had taken the cause of others that have been on the recieving end, and that is where my attitude towards Davo changed and we have never seen eye to eye after i had done that months ago. I don't care what others think of me, it's not a popularity competition, it's about treating others as your treated.

ps, i would like to thank all the fairy god mother's for your kind words and support in the PM's.

[GTS221]

Exactly,


ps, i would like to thank all the fairy god mother's for your kind words and support in the PM's.

ha ha good call

[seldo]

Savvy, the only reason Davo chose to post in this thread was to respond to the baiting you and others chose to spew. I have never met him (or you) but as I said above, I have not had a problem with my dealer's service in 5+ years and there are others the same. I do admit that there are most likely dealers out there who will try it on, but not mine with me or my wife, both of whom have had our cars serviced there, or the other dealer we used for my wife's Astra (where we bought it from).
Problem is - all these blokes are consumers who are out to rip-off their chosen dealer as best they can. I see many posts asking whether the dealer will be able to tell they have had it modded and that they have stuffed the clutch or the diff at the drags, and will they still get it under warranty......but that's ok I guess.....:rolleyes:
When the shoe is on the other foot, they squeal like a stuck porker....
It is interesting, because whilst most of us still in the land of reality all acknowledge that the dealers are not there just for the good of their health - they are there to try to make a profit - allbeit by selling us stuff that we don't really want - just the same as all the whingers who are in some other trade try to maximise their profits by whatever means - maybe selling us yesterday's bread, or doing some rort in the plumbing or lodging a dodgy insurance claim or whatever trade they are in........ They are also not in business for the good of their health either, despite their infantile protestations to the contrary....
But to pick on Davo just because he tries to keep a balance between reality and the consumer rip-off artists who think it's fair game to try to rip a dealer, just shows that they think there are rules for us and others for them.
These would be the same rip-off guys who think it's fair game to swap all the good tyres , new battery, stereo, accessories etc, off their trade-in before handing over to the dealer....but that's ok - "haha mate wait until I tell you how I ripped the dealer"....
I could go on and on, but fact is - for every dealer rip-off, there's 20 consumers who rip the dealer. Problem is, the dealer has no recourse and just has to cop it on the chin.
But if there's the slightest problem for the consumer, they squeal like a kid with his finger stuck in a drain.
Sure - I don't condone rip-offs in either direction. You should be able to conduct business without them - but as in any transaction - you need to keep your eyes open, whether you are buying a bit of steak at the butcher, or a loaf of bread.
So - you blokes who are still wet behind the ears and are sniping for Davo - go back to kindy.....Go and get a bit of life experience under your belt before you get on your soap box.
Yes - I spent 30 years in the business before I got sick of the crap that customers dish up.....
Davo just hasn't got completely sick of that yet.....;)

[Red Beard]

Apart from the, let's call it, personality clashes in this thread, it seems to me the major complaints can be broken down into a few major areas........

1. Those upset with how Sutton's treats them personally. Simple fix, don't go back, and if you feel the need, let others know, as in this thread.

2. Those upset with how Sutton's treats their vehicle. Simple fix, don't go back, and if you feel the need, let others know, as in this thread.

3. Those upset that their vehicle keeps breaking down, and sometimes with the same faults. Possibly the dealers fault, or the manufacturer, or maybe the driver. It's the price we pay for our passion. Not so simple fix, buy a ford, or just accept it, and keep fixing it, or modify it. All cars have their faults. At least the parts for Holdens are relatively cheap. A genuine radiator for my old Pathfinder was over $900.

4. Those upset at Sutton's offering extras at some cost, basically asking if you want to "upsize your service". Just say no, don't get upset, you try to shake them down when you buy the car, and they'll return the favour when you take it back for service.

Nuff Said.

[LSavvy]

Problem is - all these blokes are consumers who are out to rip-off their chosen dealer as best they can. I see many posts asking whether the dealer will be able to tell they have had it modded and that they have stuffed the clutch or the diff at the drags, and will they still get it under warranty......but that's ok I guess.....:rolleyes:When the shoe is on the other foot, they squeal like a stuck porker....It is interesting, because whilst most of us still in the land of reality all acknowledge that the dealers are not there just for the good of their health - they are there to try to make a profit - allbeit by selling us stuff that we don't really want - just the same as all the whingers who are in some other trade try to maximise their profits by whatever means - maybe selling us yesterday's bread, or doing some rort in the plumbing or lodging a dodgy insurance claim or whatever trade they are in........ They are also not in business for the good of their health either, despite their infantile protestations to the contrary....But to pick on Davo just because he tries to keep a balance between reality and the consumer rip-off artists who think it's fair game to try to rip a dealer, just shows that they think there are rules for us and others for them.These would be the same rip-off guys who think it's fair game to swap all the good tyres , new battery, stereo, accessories etc, off their trade-in before handing over to the dealer....but that's ok - "haha mate wait until I tell you how I ripped the dealer".... I could go on and on, but fact is - for every dealer rip-off, there's 20 consumers who rip the dealer. Problem is, the dealer has no recourse and just has to cop it on the chin.But if there's the slightest problem for the consumer, they squeal like a kid with his finger stuck in a drain.Sure - I don't condone rip-offs in either direction. You should be able to conduct business without them - but as in any transaction - you need to keep your eyes open, whether you are buying a bit of steak at the butcher, or a loaf of bread.So - you blokes who are still wet behind the ears and are sniping for Davo - go back to kindy.....Go and get a bit of life experience under your belt before you get on your soap box.Yes - I spent 30 years in the business before I got sick of the crap that customers dish up..... Davo just hasn't got completely sick of that yet.....;)


Seldo, this is not about wether the dealer or the consumer gets the better of each other! That may be the case with some guy's, but that is far from the truth for me, i have never complained to a dealer about anything that has broken on my car from abuse or any other means, nor have i ever traded in a vehicle or made any insurance claim for that fact.


They (and i have never said all) often shrug their shoulders at responsibility thinking that customers don't know better, problem is most don't but some do.A simple example for me was a faulty fuel sender, i had jack after they had "recalibrated" the gauge 3 times and told me to see how i go, in the end i just changed the sender at my own cost and time and it was fixed, but my time is not as precious right, and i can keep dropping my car in "to get looked at".

Does the dealer get paid by the General to replace those diffs and clutches? i assume yes, so if they can get away with it they will, they don't do it as a charity.While i am not as mature as you i have spent 15yrs in the trade and can tell when i am being bullshitted to, i don't arc up, i just walk away shaking my head and spred the word.

Remember a successful business always will prosper from word of mouth!You don't condone rip off's nor do i, so awarness to their tricks( and thats what they are), is my game in these stealerships threads, Davo likes to portray otherwise at times by insinuating people are peckerheads and the like.To try and charge a consumer for something they don't need is theft or fraud in my books, no matter how hard times are or how big their overheads are!

Truth is they need the consumer more than the consumer needs them, but they expect it to be a one way street when the consumer has to open their wallet and hand over some of their hard earned.

And as for "every dealer that rips off the consumer there is 20 people that rip off the dealer", i dont know about that!

[KCB50L]

Sorry, but don't agree. He works in a dealership so has some valuable insight there but certainly doesn't defend them on everything. He is well aware that as in everything there is good and bad - case in point this very thread in which to my reading he has not defended them and only responded to attacks on his character.

Not having a go or anything but I've worked at a Holden steeler and have an insight as to how they work to and they are shocking, I'll never work for another.

On the "customer ripping off the dealer due to abuse" front, everytime I've broken shit on a car of mine that had warranty I still fitted the bill for the repair, it's my fault it's ****ed so why would Holden need to pay.

[SSmokin]

sounds like thats wat all all holden dealers are like.i just had my ss in for a 10k service and i supplyed oil n filter and told em i was quoted $45 to change it and thats all im paying,but thinking now if its really worth going theree as any prob i have,they never fix it anyways eg since ive had the ute (6 or so months) the drivers seat is a bit loose which they said was the seat base but still 2 this day im still waiting for one.They had the car for a week once before and i got it back with a scratch in the bonnet,now after getting back from the service,theres a loud tapping noise coming from the engine.
Id say if i bought a brand new VE or something theyd kiss my ass and everything would be sweet but coz i got a 2nd hand car with warrenty they dont want to fix anything.
F U C K Holden Dealerships i say

[bok1]

With Holden at lithgow i have had nothing but great service all warranty problems fixed free loan cars and the problems have been fixed.before that had to take my car to blue mountains holden and had nothing but problems with the service no loan car had to pay.warranty problem's where my fault but fixed after many calls to dealer principal and holden head office.so i have stories from both sides.

phil

[bluejam]

Right - this is what i've just been quoted at Suttons, Rosebury this morning... Bearing in mind I was taking it in for the 6 month service and have never used these guys before. Previous to this i've used Sundells who have always been quite good.

Monaro..

front pad: 360
rear pads: 320
Powersteering flush: 160
Diff service: 165
AC: 143
Injector / throttle body: 225 + 480 + 180
Service: 270

All in he quoted 2150 for all this work. Seems steep to me - 2k!

Advice please? I live near Erskineville

[gmh308]

Right - this is what i've just been quoted at Suttons, Rosebury this morning... Bearing in mind I was taking it in for the 6 month service and have never used these guys before. Previous to this i've used Sundells who have always been quite good.

Monaro..

front pad: 360
rear pads: 320
Powersteering flush: 160
Diff service: 165
AC: 143
Injector / throttle body: 225 + 480 + 180
Service: 270

All in he quoted 2150 for all this work. Seems steep to me - 2k!

Advice please? I live near Erskineville

how many km's this car has done?

[LSavvy]

He's got 55,000km's on the clock going of his other thread about trading it in.



Right - this is what i've just been quoted at Suttons, Rosebury this morning... Bearing in mind I was taking it in for the 6 month service and have never used these guys before. Previous to this i've used Sundells who have always been quite good.

Monaro..

front pad: 360
rear pads: 320
Powersteering flush: 160
Diff service: 165
AC: 143
Injector / throttle body: 225 + 480 + 180
Service: 270

All in he quoted 2150 for all this work. Seems steep to me - 2k!

Advice please? I live near Erskineville


At Sutton's your car will not be respected and you will have a half arsed job done!

Go see a forum sponser like Sonny at Marrano's at Croydon Park, i bet it will be close to half that price and you are GAURANTEED to have ALL the work done! He may even put a tune in your car for the type of money Suttons have quoted you.

You won't be dissapointed with his service!

[bluejam]

Yep - 54k all stock well maintained - 2k+ is way to much - now how to get my car out of their dam hands before they feck it up!

[LSavvy]

Yep - 54k all stock well maintained - 2k+ is way to much - now how to get my car out of their dam hands before they feck it up!


Have you authorised them to do any of the extra work??

Ring them RIGHT NOW and tell them you just want your oil and oil filter changed.

[bluejam]

Hi - yep called and told them to just do the Service ($270) and thats it - he wasn't happy.
I feel so stupid trusting them

[LSavvy]

Hi - yep called and told them to just do the Service ($270) and thats it - he wasn't happy.
I feel so stupid trusting them

Of course he wasn't happy, it is one less customer he hasn't ripped off.

Don't feel stupid, feel aware!

They are taught to prey upon people and to use these rip-off tactics, they have no morals.

[DuffMan]

Another vote against Suttons here. Well... Waitara anyway.

I had the same BS with my last car as you're having now bluejam. I was told how much the service would cost and then be contacted throughout the day about these other 'recommended' items that cost a faarkload. Then of course when there was actually a problem (with the cooling system - long story) they tried to weasel their way out of repairing it under warranty. I took it back three times and they couldn't find the problem but were happy enough to charge me for parts and labour that fixed nothing. I wouldn't be surprised if I found that they didn't even look for the problem.

Oh, and when I bought the car from them I got a nice little surprise when I went to transfer the rego - it wasn't registered :eyes: To their credit, they did put a whole year rego on it for me. In the end though, I'd just had a gut full and sold the car.

Had a similar experience before that one with another car at Heartland Parramatta and so now the only place my current car goes is Marrano's. It's there being serviced as I type and a don't have any doubt that it will come back any less than perfect. There are plenty of good workshops all around Sydney to choose from, but Suttons are not one of them.

[brentonvxss]

I used to take my car to holden to do a service every 20thousand i do one myself every 5 thousand and everytime after they have had it something goes wrong, so now i steer well clear of holden all together and only deal with power torque engines and ultratune,

[gasguz]

Problem is - all these blokes are consumers who are out to rip-off their chosen dealer as best they can. I see many posts asking whether the dealer will be able to tell they have had it modded and that they have stuffed the clutch or the diff at the drags, and will they still get it under warranty......but that's ok I guess.....:rolleyes:
When the shoe is on the other foot, they squeal like a stuck porker....
It is interesting, because whilst most of us still in the land of reality all acknowledge that the dealers are not there just for the good of their health - they are there to try to make a profit - allbeit by selling us stuff that we don't really want - just the same as all the whingers who are in some other trade try to maximise their profits by whatever means - maybe selling us yesterday's bread, or doing some rort in the plumbing or lodging a dodgy insurance claim or whatever trade they are in........ They are also not in business for the good of their health either, despite their infantile protestations to the contrary....
But to pick on Davo just because he tries to keep a balance between reality and the consumer rip-off artists who think it's fair game to try to rip a dealer, just shows that they think there are rules for us and others for them.
These would be the same rip-off guys who think it's fair game to swap all the good tyres , new battery, stereo, accessories etc, off their trade-in before handing over to the dealer....but that's ok - "haha mate wait until I tell you how I ripped the dealer"....
I could go on and on, but fact is - for every dealer rip-off, there's 20 consumers who rip the dealer. Problem is, the dealer has no recourse and just has to cop it on the chin.
But if there's the slightest problem for the consumer, they squeal like a kid with his finger stuck in a drain.
Sure - I don't condone rip-offs in either direction. You should be able to conduct business without them - but as in any transaction - you need to keep your eyes open, whether you are buying a bit of steak at the butcher, or a loaf of bread.
So - you blokes who are still wet behind the ears and are sniping for Davo - go back to kindy.....Go and get a bit of life experience under your belt before you get on your soap box.
Yes - I spent 30 years in the business before I got sick of the crap that customers dish up.....
Davo just hasn't got completely sick of that yet.....;)

The dealer does not pay for the parts supplied by Holden in a warranty replacement. The dealer does however get paid for their labour from Holden. How is anyone ripping the dealer off ????????

There are more threads about bad service & being ripped off from a Holden dealer than threads for great service & fantastic pricing.

Your bit about him trying to keep a balance between reality etc made me laugh the most, as it is & always has been very 1 sided, do a search & you will see.

If you dont like customers dont bother getting into the service or retail industry, pretty simple. After all, customers are the bread & butter of these type of industries.

The last time I had my car in a Holden dealer was when they replaced the clutch in my SS, only to have my driveshaft come loose on the way home due to the tossers not doing the tailshaft/gearbox bolts up more than finger tight, 3 of the 4 bolts came out while I was driving, haw farked & simple of a job is making sure 4 bolts are done up to spec??? I had not even driven 1k from the dealer when things started to go bad. How great was that service & what possible explantaion could be given for this??? I will tell you, the APPRENTICE that did the work looked me in the eyes & said he did not know how this could have happened as he did them up nice & tight as per the handbook. FFS I had only driven a short distance there was no way possible they were done up. So not only dodgy but liars as well.


Cheers

[GODSMACK]

There are more threads about bad service & being ripped off from a Holden dealer than threads for great service & fantastic pricing.


Cheers
Thats because people are more likely to start a thread and whinge about shitty service then they are starting one to talk about how fantastic it was.. It doesnt mean there arnt people out there happy with the service they are getting from their local dealer...

Ive had my car back several times for TSB's at my local dealer (ACT), and they have been quite good. Granted it was fustrating taking it back several times, but they still did what they said they would do...

[gmh308]

Hard to see why a car with 54k on it needs any more than oil and a filter, though Sonny at Marranos is an EFI wizard as well, so be interesting to hear his thoughts on injector treatments. They are certainly nice, ethical people there, that hold quality very high!

I've had good service from Hunter Holden in the past. For service I simply said oil and filter and thats it, they just did it with no additional attitude, while I waited.

But for these additionals from SH, they are amazing:

front pad: 360 Are they worn out? Down to 2 or 3mm of pad?
rear pads: 320 Are they worn out? Down to 2 or 3mm of pad?
Powersteering flush: 160 Doh?
Diff service: 165 Doh?
AC: 143 Doh?
Injector / throttle body: 225 + 480 + 180 Double Doh?

@ 54,000km? :jester: Lucky you got to them first!

That really dilutes the credibility of the Holden brand.

[bluejam]

Hi,

OK - got the service done for $270 and got the car back - although i'm worried what they might have done too it so that they hope i'll bring it back - am i being too pessimistic!?

I've got a drive to bluey's beach tomorrow with this in my mind now - dam i'm p*ssed i went there. I'll take it staight to Sonny on Monday. I'll also post what the result was - cost + real issues vs suttons 'issues'

yeah $680 for brake pads - they're 45 dollars a pair on ebay - so not sure where that came from - I mean seriously...!

[LSavvy]

Hi,

OK - got the service done for $270 and got the car back - although i'm worried what they might have done too it so that they hope i'll bring it back - am i being too pessimistic!?

I've got a drive to bluey's beach tomorrow with this in my mind now - dam i'm p*ssed i went there. I'll take it staight to Sonny on Monday. I'll also post what the result was - cost + real issues vs suttons 'issues'

yeah $680 for brake pads - they're 45 dollars a pair on ebay - so not sure where that came from - I mean seriously...!


Standard type pads might be about $75-$100, you can probably buy new injectors with the price they quoted you.

$885 to clean injectors and throttle body, They probably would not have removed and cleaned your injectors, they probably would have run the car on an injector cleaner=shonky, only one way to clean them and that is by removing them.

$165 for diff oil change should be about half that, they will not "service" it, that is their fancy name for fluid change which will take them <5mins.

What were they going to do to the A/C?, probably just spray a deodoriser into the recirc vent, this should retail for $40-$50.

[planetdavo]

Seldo, it's just not really worth it.
The whole situation can be summed up by one pretty easy observation....Almost no dealers ever sponsor this forum, yet they sponsor other forums. Reason?
The kiddies on here think they know EVERYTHING.

[LSavvy]

I'm going to add my last post to this pathetic baiting crap.


:rofl:So now you want back in, your always welcome:)



The whole situation can be summed up by one pretty easy observation....Almost no dealers ever sponsor this forum, yet they sponsor other forums. Reason?
The kiddies on here think they know EVERYTHING.


Well then sum it up for us as you're the Holden PR person, what is the "pretty easy observation" you have?

Could the reason that dealers don't sponser this site is that many members here are smart enough not to go there and get rorted by the service dept.

No i don't know everything, but you can set us straight, can you justify the experience this guy has just recieved while he was nearly robbed.

50,000km log book service = .7hr labour and oil and oil filter (from memory), it is clear they wanted to GENERATE HEAPS MORE OVER PRICED WORK with their usual scam tricks, it is clear from this thread that they are trying to recoup losses from their customers to pay for all those overheads especially when sales are down.

Obviously you are upset and resorting to your usual name calling rather than having real input.

[RaDz]

cant we all just get along?? :bawl:

[planetdavo]

cant we all just get along?? :bawl:
Mate, wherever you go and whomever you meet in life, there will always be d!ckheads.
LSavvy only ever posts when I post somewhere. I think that says something pretty obvious.
Now, back to my dinner!



No i don't know everything, but you can set us straight, can you justify the experience this guy has just recieved while he was nearly robbed.

Go back and read Seldo's post.

[LSavvy]

Mate, wherever you go and whomever you meet in life, there will always be d!ckheheads.
LSavvy only posts when I post somewhere. I think that says something pretty obvious.
Now, back to my dinner!

Now your putting tickets on yourself!! Haven't you heard the saying "self praise is no recomendation".
As if i am out there just to post in threads you have posted in, i post in stealership type threads to agree they are rorts and you always post to defend them, so be it.

Your "LSavvy only posts when I post somewhere. I think that says something pretty obvious." No i dont love you, you try to make out like i am stalking you and your the victim, far from it! anyone can use the search feature and see this is far from the truth. Good try for brownie points however.

You upset i stopped a potential Holden stealership victim from getting rorted?
This thread has done it's job.



Go back and read Seldo's post.

I responded to Seldo's post 12 days ago, whats your "obsevation" though, do share with us, is it that customers are a pain in the arse.

[uniesse]

Seldo, it's just not really worth it.
The whole situation can be summed up by one pretty easy observation....Almost no dealers ever sponsor this forum, yet they sponsor other forums. Reason?
The kiddies on here think they know EVERYTHING.

Blind, useless one eyed tosser bogan. Go back from whence you came; your justifications are poor, vague and empty. You have no real answers- the proverbial contented shoulder shrug. You know full well where the balance of power lies here- and that is with the dealer. Shame on you for not having the gumption to openly condemn the filthy tactics of dealers listed here by posters, choosing instead to stay deep within your little hole, spitting messages of supposed objectivity and balance which are most certainly as hollow as your intelligence.

You have revealed the depths of your stupidity, and some apparent belief that the unaware are rightfully subject to extortion at the hands of every narcissistic moron like you. For shame.

[Coolie]

Hi Guys,

I should have checked here before I let my car be taken to Suttons by the looks... ongoing saga.

I took my 2006 VE to get JTG lpg injection installed. Peter at P&N did a good job and in spite of a missing part from the suppliers got it finished in good time. He found a crank angle sensor fault while testing it and offered to take it to the Suttons in Arncliffe to get it changed out as a thank you for being patient.

So, after a full day its finally brought back to him and I go to pick up the car, we go for a little drive around the block and then I head off home. The check engine light comes up around the corner and I pull up with the car missing and carrying on.
Peter takes me home and checks out the problem, a coil pack is cracked right where the sensor is!

He drops it to them to get that problem fixed and intermittantly gets the "yeah we're testing the fix" or the "we couldnt find anything wrong with it" stories for 3 days!

Finally its ready and he goes to pick it up for me... He looks under the bonnet and the Gas harness has been bent and shoved behind the manifold when it was put back on! They immediately admit its a fault and apologise profusely

Next day they say theres nothing wrong with it. Later that day they say that it was like that when it got there (how it drove there on gas then who knows?)
He abuses them and they agree to fix it.

This morning they say that its fixed and they are testing.

This afternoon they say nothing has been done and it was like that when they got it.

Managing Director is now involved but im still without my car for 2 weeks.

Never going to this mob again, Im not going to drive past just in case!

[planetdavo]

Blind, useless one eyed tosser bogan. Go back from whence you came; your justifications are poor, vague and empty. You have no real answers- the proverbial contented shoulder shrug. You know full well where the balance of power lies here- and that is with the dealer. Shame on you for not having the gumption to openly condemn the filthy tactics of dealers listed here by posters, choosing instead to stay deep within your little hole, spitting messages of supposed objectivity and balance which are most certainly as hollow as your intelligence.

You have revealed the depths of your stupidity, and some apparent belief that the unaware are rightfully subject to extortion at the hands of every narcissistic moron like you. For shame.
Hmmm, charmer aren't you. No doubt your parents are so proud of their "baby"...:goodjob:
Must have used the dictionary a fair bit for that rubbish above. :spew:

[VUSS86]

Rang the local holden dealer yesterday for some intake manifold seals, was quoted $300, what a joke for 8 seals.

Two years ago was told by service manager at the time that i didnt have piston slap. Must of been deaf not to hear it. Also tried telling me that dirt sticking to the block wasnt from a small oil weap, but stuck there because thats what alloy blocks do :vpo:. Owner of dealership was very helpful though and registered my piston slap with holden head office and got engine replaced.

[LSavvy]

Coolie, sorry to hear your not happy with Holden Service, their a bunch of clowns in alot of our books:), there may be the odd good one out there apparently, good luck finding them.


Hmmm, charmer aren't you. No doubt your parents are so proud of their "baby"...:goodjob:
Must have used the dictionary a fair bit for that rubbish above. :spew:

:rofl::bawl::rofl:

Fark, like your anymore of a charmer yourself, are your parents proud of you?

Rubbish, Why? i understood it for what it was meant to be and made perfect sense to me:flipoff:

[planetdavo]

I see LSavvy pops up again like a zit after a block of Cadbury's finest...
:bsmeter:

[BLACK 346]

I see LSavvy pops up again like a zit after a block of Cadbury's finest...
:bsmeter:

Your really not doing yourself any favours with that teenage
girl baiting sort of stuff :)
You dont still get pimples from chocky do you? Nasty :)

[planetdavo]

Evening Black.

[BLACK 346]

Evening Black.

No, quite bright actually, thanks for asking :)

[fatbob]

Honest question - is this davo whatever guy really trying to or actually does represent holden interests in any way shape or form ?

If so - I find that really concerning that holden or any of its interests has people working for them or representing their interests who demean, abuse and generally look down on anyone who says something they don't like - in a public forum.

Correct me if I'm wrong - if davowhoever is just another forum member and I have read all this wrong - then apologies, and enjoy the ongoing abuse etc...

[planetdavo]

Honest question - is this davo whatever guy really trying to or actually does represent holden interests in any way shape or form ?

If so - I find that really concerning that holden or any of its interests has people working for them or representing their interests who demean, abuse and generally look down on anyone who says something they don't like - in a public forum.

Correct me if I'm wrong - if davowhoever is just another forum member and I have read all this wrong - then apologies, and enjoy the ongoing abuse etc...
I'll answer it myself!
No, I don't work for "Holden" the manufacturer, and I don't get paid PR money to be on this forum.
What I do for free though is dare all you blouse wearing sooks that own Holden's to grow some balls and go buy a Ford or a Nissan or a Toyota instead! If you are all such a bunch of honest, hard working, f#cked over, near suicidal car owners you claim to be, go buy something else, or stop sooking like little b!tches!

[STATIE]

:rofl:

That's the spirit.:goodjob:

[heavychevy]

a bit brisk davo:1peek:

[planetdavo]

a bit brisk davo:1peek:
There are many, many good members of this forum.
The spray is aimed at the minority thankfully, but they fully deserved it.
:xmas::xmas::xmas:

[fatbob]

Ah - so you're just a serial abuser of people - explains the most posts thing.
Thats fine then.
Abuse away.

[planetdavo]

Night all. My work is done.
:wave:

[BLACK 346]

Ah - so you're just a serial abuser of people - explains the most posts thing.
Thats fine then.
Abuse away.

Hanging on to sanity by a thread I reckon, going off that last tirade lol

[STATIE]

Merry X-Mas Davo - Oh by the way where do you work? - I need some warranty work done on my Maloo.:lol:

[heavychevy]

There are many, many good members of this forum.
The spray is aimed at the minority thankfully, but they fully deserved it.
:xmas::xmas::xmas:

I don't know mate, most folks have been in the same position as me. I went on a search for part numbers as I was being butt fugged by dealerships and needed to shop around for prices. Dealer A is often 30% cheaper than dealer B. After a 2k clutch replacement /rip off and sundry other items replaced including the power steering hoses I took mine to a place in Carrum Downs for a welfare check. Despite the couple of grand I spent getting things in order, the thing that stuck in my mind was that the place in Carrum Downs was most concerned that the power steering hose was 'sqaushy'. They didn't have one in stock and recommended that I drive home slowly till they got a new one in stock.
I took it to the dealership the next day and the senior mech said dont drive it, stay here till we replace it. I had paid for parts that were not replaced .
I'll never use a dealer again

[LSavvy]

I see LSavvy pops up again like a zit after a block of Cadbury's finest...
:bsmeter:


I see you have used the Bodgy Service Meter, how appropriate for a Holden dodgy service thread :goodjob:



I'll answer it myself!
No, I don't work for "Holden" the manufacturer, and I don't get paid PR money to be on this forum.
What I do for free though is dare all you blouse wearing sooks that own Holden's to grow some balls and go buy a Ford or a Nissan or a Toyota instead! If you are all such a bunch of honest, hard working, f#cked over, near suicidal car owners you claim to be, go buy something else, or stop sooking like little b!tches!

You do work for a "Holden Dealer" though don't you?

No one is sooking like a little b!tch but you i think, have a Merry Xmas Davo and look forward to another year of debating Holden Dodgy service and shonky tricks at stealerships with you to help improve attitudes towards customers :xmas:




Hanging on to sanity by a thread I reckon, going off that last tirade lol

:rofl: I agree, not long now!


Night all. My work is done.
:wave:

Didn't know abusing people is classed as a job:confused:

[KCB50L]

If abusing people is a job, I want that job, I'd be good at that job.

[VZUUUte]

Man do I have the shits. I bought an Astra Turbo last year and needed it serviced, 75K service and $1200 later I get my car back. Wish I had read this thread first. Suttons in Waitara did the number on me, they just kept ringing back with more work to do. The BS meter was going through the roof. When they told me that somehow my rear shocks were damaged "somehow" and they wanted to replace them, I told them to stop right there. Unfortunately I've had to pay for work already done.

When I picked the car up, they go through the invoice with me, $28 for 2 remote batteries that I can buy from woolies for $3.50. I asked why there was 2 batteries, and they said it was for the 2nd key - I told them my car only has 1 key - no offer for a refund, just a smart arsed, you'll have one spare when this one goes flat. Final straw today when I go to use the windscreen washers and it's completely empty. They charged for the detergent they DIDN'T fill it up with. Today I decided to look over the last service invoice that was done on the car before I bought it 9 months ago ( a major service, belts etc), only to see that the coolant was replaced and the battery for the remote - which they did again, and reckoned it was part of the normal service. There's a lot more I got ripped off on, but the more I write, the more my blood pressure rises up. I'm going to write a letter to Suttons and tell them (diplomatically) what I think. Thinking about a formal complaint to ACCC or Fair Trading.

The worst thing is, there was an old couple in front of me picking up there standard commodore being hit with a $900 bill for what they expected to be a standard service, I'm not even sure they could afford it.

So now I need a place that can service a Turbo Astra, and know what they're doing. Will get the shocks looked at just in case there is something wrong with them, but I got under the car and looked as best I could - everything from what I could see was okay. It certainly seems to drive good around corners still... Do Marrano's do turbo astra's or are they V8 stuff only?

Craig

[shakows]

I had a 15K service done a couple of years ago, went to the dealer near where I worked thinking the car would come even better.

Got the car back, and the clutch felt closer to the floor. :O
Rang the dealer and they said dont worry about it
150km later and the slipping on the clutch was so bad, I couldn't do a hill start, without a lot of clutch work :bawl:

They replaced the clutch and there diagnosis was that I wore it out :spew:

I had the car for another 30,000km and never had another clutch problem.

Probably because I got it serviced somewhere else :D

Find a good place to get your car services and stick to it

[gmh308]

So now I need a place that can service a Turbo Astra, and know what they're doing. Will get the shocks looked at just in case there is something wrong with them, but I got under the car and looked as best I could - everything from what I could see was okay. It certainly seems to drive good around corners still... Do Marrano's do turbo astra's or are they V8 stuff only?

Craig

Sonny handles any models, so a turbo Astra should be right up his alley!

:goodjob:

[derrro]

Ripping people off is ripping people off, no matter what business does it.
I know it doesn't cream peoples pants on this forum like a "stealership" story does, so sorry to add reality to your post.


what is 'creming pants'? Is this something you offer your clients? :goodjob:

[VZ.SS85]

SUTTONS @ HOMEBUSH ARE THE BIGGEST %^*&EN IDIOTS OUT THERE. No more to say.......

[ti0350]

Suttons tried to do a number on my dad he took his Astra in the to get it serviced and next day the engine light came on he took it back and they said do something to the computer and to take it home it will be right next egine light came on again..
Took us 2 trips there to get it sorted at one stage they told my dad he would have to pay to get it fixed.. My dad knows nothing about new cars and doesnt understand pcm's, so I went with the last time he got it fixed and it didnt cost him..
It's amazing on how quickly they change their minds when they worked out they couldn't bullsh!t me like they had been bullsh!ting my old man, if I hadnt of went with him he would have paid them because he didnt understand what they were talking about..

[Souljah]

It's amazing on how quickly they change their minds when they worked out they couldn't bullsh!t me like they had been bullsh!ting my old man, if I hadnt of went with him he would have paid them because he didnt understand what they were talking about..
And thats how they make their money.

[White Rider]

Even the sales staff are idiots. I know a buisness manager who went in and wanted to buy a ute and crewman, they didnt have what he wanted in stock so they promised to locate some cars and call. Would have been a easy few sales.

They didn't call back.

[gmh308]

Even the sales staff are idiots. I know a buisness manager who went in and wanted to buy a ute and crewman, they didnt have what he wanted in stock so they promised to locate some cars and call. Would have been a easy few sales.

They didn't call back.

20 years and nothing has changed. It is a pity such a successful and fine family company is challenged by its arrogance.
:confused:

[Red Beard]

Got to work this morning, noticed a puddle of pink stuff forming underneath, but no obvious source, so I started up and waited for it to start leaking. Thar she blows, a stream running down behind the pulleys and over the sump, obviously the water pump. I ring Suttons at Homebush, where it's covered by the extended warranty, (and I know a lot of you guys don't have any respect for these warranties, but it saved me lots with a previous car), "we're busy today" they say, "but bring it in, we'll get to it as soon as we can". Dropped it off at noon, got a call back at 4, all done, no cost, covered by your warranty, no hassle, no fuss, thank you for servicing with us!

[gmh308]

Got to work this morning, noticed a puddle of pink stuff forming underneath, but no obvious source, so I started up and waited for it to start leaking. Thar she blows, a stream running down behind the pulleys and over the sump, obviously the water pump. I ring Suttons at Homebush, where it's covered by the extended warranty, (and I know a lot of you guys don't have any respect for these warranties, but it saved me lots with a previous car), "we're busy today" they say, "but bring it in, we'll get to it as soon as we can". Dropped it off at noon, got a call back at 4, all done, no cost, covered by your warranty, no hassle, no fuss, thank you for servicing with us!

Good to hear a positive story. Usually the negs outweight by 10:1.

[Red Beard]

I tend to think people sometimes look for the negatives too much, late last year a fool at work put 3 dents in my bonnet, through general carelessness, instead of getting pissed off, I laughed, work was paying to have all my stone chips fixed, and I got a fresh start looking after the paint job with dodo juice blue velvet. I try to look for the positive, now I have a new water pump, and new coolant.

[gmh308]

I tend to think people sometimes look for the negatives too much, late last year a fool at work put 3 dents in my bonnet, through general carelessness, instead of getting pissed off, I laughed, work was paying to have all my stone chips fixed, and I got a fresh start looking after the paint job with dodo juice blue velvet. I try to look for the positive, now I have a new water pump, and new coolant.

Good on you mate. Too much anger in the world these days. We are here for a good time not a long time! :goodjob:

[jpem5704]

Suttons really stink. They ripped me hard on two services (both >$1000) and then scratched the side skirt when they organised to get the car debadged. They tried to tell me that it was already there, I pointed out that why the f-ck would I spend money getting the little hole where the badge was filled in and resprayed if there was a dirty big scratch up the side. Eventually they agreed to fixed it, but im never taking it back there cause they will be ruthlessly trying to recover their money on me!

[taztassio]

i do my services myself (based on time, as i dont drive more than 8k a year on my commodore), and for teh 15k intervals i send it to my mechanic. K-mart auto. keeps your warranty from holden (this kmart auto is at brandon park, near barloworld holden).

he is pretty good, when i get the book services, i tell him EXACTLY what i want in the car, and it installs it.