What should I do - warranty dispute.

[CLUBRED]

I've had trouble with my drivers door for awhile now, last service they said they adjusted it, anyways, it made things worse so I got jack of this dealer not fixing things by request etc so I took it elsewhere (another dealer).

They just rang me and said they couldn't claim adjusting the door again because the last dealer had....

So, is it only a warranty first go and if that fails tough, or is it warranted until the damn thing is fixed?

I've told them to fix, I'll pay, then I'll go after Holden themselves, is this the right thing to do? I've asked for a full report, the foreman has been doing the work for me (which is odd), so I should expect a reasonable detailed report.

[Uwish]

I would not pay. This is a HOLDEN warranty not a dealer warranty.
Call BS mate.

[VZ_V8]

I am of the understanding that dealers are re-embersed for warranty work from Holden anyway. I would be just pushing it with the dealer....

[planetdavo]

This is a HOLDEN warranty not a dealer warranty.
Call BS mate.
No, that is not correct.
Adjustments to doors/windows etc are basically only warranted for a first adjustment only by Holden. After that, they will not pay dealers for further adjustments, hence the answer the OP was given. The second dealer was basically saying it is up to the first dealer to wear further adjustments out of their own pocket.

[Uwish]

Thanks for the correct info!
Lesson learnt!

[TheRealMadMax]

I would try and deal with the first dealership. Adding another to the mix will only confuse the issue, unless they know something about adjusting the door that the others don't.

How old is your car? I assume it is a VE, so simply go to the dealer that you purchased it from and state your case. E.g. "I purchased this vehicle from you xx months ago, and I have had no end of drama with the door. I need you to have a look at and fix the problem for me, as the car is only xx months old, and I wouldn't expect this sort of problem to be ongoing, etc."

If they say "NO", then you will need to ask to speak to the 'dealer principle', who is effectively the Manager of the dealership. Tell him/her of your woes and they will most likely make a phone call to Holden to seek advice on how to rectify. Holden will then wear the cost, or you will be left with the dealer wearing the cost.

[Podge]

definitely go back to the original service workshop and tell them that they need to fix the door.

DO NOT offer to pay because you will find it extremely hard to recuperate your money.

if the original service workshop cant fix it after the 2nd go, i would be ringing a bit further up the chain and seeing what can get done (even if at another dealership).

[CLUBRED]

Cost me $68 (whats that, about 45min), that much so I don't have to go back to the original dealer suits me fine, I'm not going to argue. Had the site foreman work on the car all day (other stuff to) and seriously its like driving a new car again.... So, for around the cost of a tank of fuel then I'll just take the hit, I got so much more info back, and even fixed something else I'd not even mentioned.... I will be taking it up with Holden though, I'm not expecting much out of it, other than the fact they "may" look at proceedures, as apparently I was supposed to get a form back to fill out but never got that either...

[Wonky]

One of the doors on my VZ SS wasn't aligned properly so the dealer just sent me to the local panel beater to be fixed under warranty - cost me nothing.

[Devil CV8]

No, that is not correct.
Adjustments to doors/windows etc are basically only warranted for a first adjustment only by Holden. After that, they will not pay dealers for further adjustments, hence the answer the OP was given. The second dealer was basically saying it is up to the first dealer to wear further adjustments out of their own pocket.

Interesting.
I had my VE passenger door adjusted at the 3k service (ie make sure nothing has fallen off service) and when it went in for the 15k I again raised the fact the door needed adjusting again. When I picked the car up I got told that they would prefer it to be adjusted at the local smash repairers, which it was. At no cost to me.
either the dealer wore the cost, or it was warranty again.

[LS1-5.7]

Amazing how the term "warranty" is misinterpreted so many times and it always seems to be in favour of the dealer. The term of the warranty extends to the time it takes to resolve the issue when it is first lodged as a complaint, and when it is rectified provided the fault was lodged during the warranty period. The original dealer should be given the opportunity to rectify the situation but if they fail then the manufacturer will surely take note of any written request backed up by facts. I would not have given up so soon but you got your door fixed and seem to be happy so all's good.

[steve_t]

$68? Mate, your car is cheap to fill. I just put $120 in mine! :laugh:

[CLUBRED]

Cost me $40 for 37L (inc. discounts), so thats roughly half a tank of ULP, so $68 isn't far off full tank (around 74L I think, and it wasn't empty).

I gave up easily cos I do not want to deal with the crap anymore, over it, just want it fixed. Turns out you get treated like a valued customer this way anyways, personally thought it was worth it (had it had been say $120+ then I would have kicked up ,more)...

[mustanger]

Amazing how the term "warranty" is misinterpreted so many times and it always seems to be in favour of the dealer. The term of the warranty extends to the time it takes to resolve the issue when it is first lodged as a complaint, and when it is rectified provided the fault was lodged during the warranty period. The original dealer should be given the opportunity to rectify the situation but if they fail then the manufacturer will surely take note of any written request backed up by facts. I would not have given up so soon but you got your door fixed and seem to be happy so all's good.

:teach:And that is what the dealership was hoping you would do.

They prey that you will get sick of them and go else where.

Just keep that in mind when you are purchasing your next car :soap:

[planetdavo]

Amazing how the term "warranty" is misinterpreted so many times and it always seems to be in favour of the dealer. The term of the warranty extends to the time it takes to resolve the issue when it is first lodged as a complaint, and when it is rectified provided the fault was lodged during the warranty period. The original dealer should be given the opportunity to rectify the situation but if they fail then the manufacturer will surely take note of any written request backed up by facts. I would not have given up so soon but you got your door fixed and seem to be happy so all's good.
Much "misinterpretation" is due to hardly anyone ever reading the fine print of just what a warranty does and doesn't cover...:teach:
As soon as a car is "delivered", it is "used". When bodies flex, doors get slammed shut dozen of times etc, it can make things move. This is why manufacturers don't often pay dealers for repeat minor door adjustments. Numerous dealers will simply cop it themselves, if you have a reasonable business relationship with them.

[CLUBRED]

How many goes do you need though, 3 times its been, more than enough to get it right in my opinion. How many more times should I cop it, no way would I let it carry on, my 10 year old beema has not so much a squeak or rattle and that car used to be a business hack.

[LS1-5.7]

You did the right thing clubred, it IS annoying when those that claim they can fix it actually don't or can't. Whether or not it was a warranty issue is not the question here entirely, as they clearly had no means or inclination of fixing it. If they had have said that it is NOT a warranty issue I'm sure you would have paid to have it fixed but they didn't. Am lucky enough to be able to do things myself and don't have to ride the warranty train :) The only way for all of us to get by without this annoyance is to become mechanics, panel beaters, spray painters and sparkies ...........

[planetdavo]

Have many of you even seen the panel beaters preferred method of "adjusting" a door?
I'll give you a hint. It usually involves taking the car away from the owners sight, then getting the fattest, strongest beater in the place to open the door and do this kind of twisting, leaning effort that nearly lifts the car off the ground!
The car is then returned to the owner "adjusted"....:eek:

[BigAl83]

Have many of you even seen the panel beaters preferred method of "adjusting" a door?
I'll give you a hint. It usually involves taking the car away from the owners sight, then getting the fattest, strongest beater in the place to open the door and do this kind of twisting, leaning effort that nearly lifts the car off the ground!
The car is then returned to the owner "adjusted"....:eek:

Yep, that's one way.
That is after all the adjustments have been exhausted. On a car that has not been in a crash and doesn't have any non-original parts I can't see any reason why a panel beater would do this however.:teach:

[VZ_V8]

Have many of you even seen the panel beaters preferred method of "adjusting" a door?
I'll give you a hint. It usually involves taking the car away from the owners sight, then getting the fattest, strongest beater in the place to open the door and do this kind of twisting, leaning effort that nearly lifts the car off the ground!
The car is then returned to the owner "adjusted"....:eek:

works for me ;)