aedeau
05-10-2009, 02:42 PM
preface: I've purchased an E1 clubsport and have had a number of warranty issues. The two most major issues have been to do with the clutch pedal sticking and the gearbox grinding or being difficult to change gears in downward gears e.g. 2nd, 4th, 6th. These issues resulted in my car not being drivable. I have not taken the car to the track, done a single burnout or put the car under any additional load or otherwise what I would call 'normal driving conditions'.
The fixes from what I can tell for the two above mentioned faults have been to wait for new/suitable parts to be designed/re-engineered, which I'm currently in the process of doing (whilst I also find another sucker/buyer to offload the car).
For me as and end user/consumer I find this totally unacceptable that I've had to bring my now 6month old vehicle back for warranty issues about a dozen (12) times. This is a very poor way to build up brand loyalty and customer rapport. The process of buying an E1 HSV has ultimately equated to loss time from work and hence money.
my question: How do you ensure the parts you've engineered are adequately tested to meet the stresses of normal day-to-day driving? Or is this a case of don't blame the engineers, blame the designers? Has the same design/engineering thought process been put into redesigning the E2? How can you assure the end user that they're buying into a quality built/designed/engineered product?
The fixes from what I can tell for the two above mentioned faults have been to wait for new/suitable parts to be designed/re-engineered, which I'm currently in the process of doing (whilst I also find another sucker/buyer to offload the car).
For me as and end user/consumer I find this totally unacceptable that I've had to bring my now 6month old vehicle back for warranty issues about a dozen (12) times. This is a very poor way to build up brand loyalty and customer rapport. The process of buying an E1 HSV has ultimately equated to loss time from work and hence money.
my question: How do you ensure the parts you've engineered are adequately tested to meet the stresses of normal day-to-day driving? Or is this a case of don't blame the engineers, blame the designers? Has the same design/engineering thought process been put into redesigning the E2? How can you assure the end user that they're buying into a quality built/designed/engineered product?