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SPUD71
30-11-2009, 07:07 PM
I have a VESS, red with black stripes. They were fitted at the dealer back when the car was brand new in 06. I'm almost out of warranty and just noticed the corner of one of the stripes on the rear wing has cracked and peeled, all up missing about an inch, with the adhesive still attached underneath.

According to the factory warranty booklet, any Holden authorised accessory, fitted to the vehicle by a Holden dealer when the car was new, is covered by the 3 year / 100,000 km warranty.

Has anyone else had this problem, and run into dramas getting it fixed? I havent seen the dealer yet but I'm expecting the run around under the "Its bodywork" excuse. I will point out the HSV compliance plate under the bonnet, for the stripes. As far as I'm concerned, they are an accessory, authorised by Holden.

planetdavo
30-11-2009, 07:14 PM
If the problem is caused by a failure of the product itself, that's what warranty is for.
If the failure is caused by the edge of the stripe being ripped up by an auto car wash, polishing cloth, something dragging across it etc, it wont be covered.
Best way to see which way it might go is to actually talk to the dealer first, rather than tell a forum you expect excuses and rejection....:teach:

simon.w
30-11-2009, 07:49 PM
This is something I experienced twice.

Here's some facts:

1. Factory stripes fitted by HSVi are VERY poor quality. From my experience they crack at hot areas like the edge of the windscreen and delaminate easily after between 6 months and a year. This from a car that has NEVER been through a car wash and treated with kid gloves.

2. The way the are fitted by HSVi is nothing short of appauling. They stick one large sticker onto the surface areas of the car, then lay a large template made out of fridge magnet material on top of it .. THEN.... wait for it ... CUT AROUND THE TEMPLATE ONTO THE CAR!!!! Which is why when you remove the stripes as I have you can see the cuts in the clear coat.

3. Holden HAVE admitted liability of this problem ... I quote the Production Manager in Elizabeth when I say "I wish I'd never seen these things ... biggest mistake!"

4. My Holden Dealer (Smiths at Port Adelaide) were incredibly supportive ... told Holden that after HSVi trashing my car when they were replaced the first time (standing in dirty boots on the scuff plates while they did the roof ... scratching the crap out of them), that there was no way they would let HSVi near my car when they needed to be replaced the second time. They got a professional car signer who redid them in 3M with a 10 year warranty.

4. Holden MAY try and push it back onto the dealer and say "it's not their problem" however if all else fails, do as I did ... post a complaint on all of the forums and get enough people to read it, THEN send the customer service manager links to them.

Have a look at my links:

http://forums.justcommodores.com.au/ve-holden-commodore-2006/66960-cracking-track-stripes-ssv.html

This is how I got Holden to pay attention when the fobbed me off. When they saw that 2000 people had read the thread ... they rang me within a half an hour of me emailing them.
http://forums.justcommodores.com.au/ve-holden-commodore-2006/71763-car-trashed-dealer-while-getting-warranty-work.html

Good luck!

Oh ... one last thing. Don't try and remove them yourself. I helped the sign guy and and another guy do my car .... it took all three of us two full days. Because they are so crap, they delaminate as soon as you use a little bit of heat to lift them The vinyl lifts, stretches and tears like a thin garbage bag, leaving the adhesive behind. The adhesive has to be dissolved with a non-abrassive, paint-friendly solvent and scraped off with something plastic so it doesn't scratch the paint ... and on the bonnet, it goes rock hard from the heat of the engine. Nightmare!!!!!!

Heary the irony. Holden wanted to paint them on origionally ... and went to all of the mobile paint touch up guys around adelaide and offered the job ... but only wanted to pay them around $200 per car!!!!!!!

If they were smart, they would have made it standard on SS and SSV's ... making them iconic like early Monaros ... with a "delete" option for those who don't want them (as they did with Monaros). And not made them available on anything else like SV6's!!!!

Nothing looks more stupid than a "dealer special" Omega with stripes and 16" alloys. Oh ... except for the second hand dealer special ... VT/VX Executives with Clubsport bumpers!!! Blllllllllaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh!! !!!!!!!!!!!!!!!!!!!!!!!

SPUD71
01-12-2009, 04:26 PM
Well, I went to the dealer, and much to my surprise, they said no worries, as long as the HSVi compliance plate is there.

So, its booked in next week to be fixed. Thanks for the replies from simon.w. Planetdavo, thanks to you too, but so sorry to take up your precious time by having a whinge. I mistakenly thought thats what forums were for, in part. Thank you for taking the time to give me a small lecture.
:goodjob:

planetdavo
01-12-2009, 05:17 PM
Well, I went to the dealer, and much to my surprise, they said no worries, as long as the HSVi compliance plate is there.

So, its booked in next week to be fixed. Thanks for the replies from simon.w. Planetdavo, thanks to you too, but so sorry to take up your precious time by having a whinge. I mistakenly thought thats what forums were for, in part. Thank you for taking the time to give me a small lecture.
:goodjob:

Sorry I offended your sensibilities by applying logic spud71, but the thing you fail to understand is that forums are often for whingers that don't actually make any attempt to get things fixed first, but tell everyone they "expect" problems in advance.
So, you choose to thank the person that gives you a full page story on how to make it ugly for Holden, yet backhand the person that tells you to do the most obvious thing in the world by seeing the dealer first! :confused:
:)

simon.w
01-12-2009, 06:57 PM
Well, I went to the dealer, and much to my surprise, they said no worries, as long as the HSVi compliance plate is there.

So, its booked in next week to be fixed. Thanks for the replies from simon.w. Planetdavo, thanks to you too, but so sorry to take up your precious time by having a whinge. I mistakenly thought thats what forums were for, in part. Thank you for taking the time to give me a small lecture.
:goodjob:

No probs Spud. Just one word of warning ... if they put genuine stripes back on there, you'll go through the same greif again in another 12 months or so, so see if they'll go the 3M option!

Good luck!!!!

Nidz
01-12-2009, 07:24 PM
Your going too fast.. Those stripes are rated for 180km/h or less.. :jester:

whitels1ss
01-12-2009, 07:40 PM
Forum members appear to operate under different rules to normal people.


Davo the forum is used by alot of people who have the same ideas and the same cars to throw ideas and experiences around.
I think if you lightened up a little and did not use that :teach: emoticon you might not get into as many arguments with other forum members.
That :teach: emoticon winds people up and gets up peoples noses! :):cheers:

planetdavo
01-12-2009, 07:46 PM
Davo the forum is used by alot of people who have the same ideas and the same cars to throw ideas and experiences around.
I think if you lightened up a little and did not use that :teach: emoticon you might not get into as many arguments with other forum members.
That :teach: emoticon winds people up and gets up peoples noses! :):cheers:

Just because popular opinion rules on a forum doesn't mean it is actually the smart thing to do.
Anyone that gets on a forum with the standard negative attitude deserves to be told to use a huge dose of logic before posting.
I make no apologies for telling people to use their brain first.
PS: I didn't create that symbol you know. It is there to be used by whomever sees fit to use it, and this thread deserves it!
:)

whitels1ss
01-12-2009, 07:51 PM
I didn't create that symbol you know. It is there to be used by whomever sees fit to use it, and this thread deserves it!
:)

I understand Davo that you did not create that symbol, it is just that it only seems to be a usefull tool to upset people and start an argument on the forum. :)

simon.w
01-12-2009, 07:55 PM
No ... it's Davo that argues with anything that ANYONE writes that challenges anything to do with dealerships or warranties.

moconn20
01-12-2009, 07:55 PM
I understand Davo that you did not create that symbol, it is just that it only seems to be a usefull tool to upset people and start an argument on the forum. :)

I think in this case it was a disgruntled forum poster who disagreed with davo on the clutch sticking thread and seemingly is tryingto smoke him on any thread he can these days.

Nidz
01-12-2009, 07:56 PM
http://www.failpost.com/wp-content/uploads/2009/06/fail_thread.jpg

moconn20
01-12-2009, 07:56 PM
National Marketing Manager at a company that turns over around $800 mill a year. Also on a Board of Directors on an international organisation. Also on a couple of national advisory and steering committees.

does that make you tingle on the inside?

whitels1ss
01-12-2009, 08:02 PM
I think in this case it was a disgruntled forum poster who disagreed with davo on the clutch sticking thread and seemingly is tryingto smoke him on any thread he can these days.

Simon w is not just a disgruntled forum poster.
I happen to know who he is, I know where he works and what he does, I can vouch that he is in fact a fairly big corporate "High Flyer!" :)

simon.w
01-12-2009, 08:03 PM
does that make you tingle on the inside?

Irrelevant ... you asked the question, I answered.

Davo is not the only person in here that has had experience in dealing with commercial situations. I think every one of us have some knowledge to share without being belittled by someone who thinks they know more because they work within the specific industry.

Lets get back on topic. The genuine HSVi stripes have proven to be inferior quality to 3m equivalents ... the poster has the right to know what they may go through based on first hand experience of others.

That my friends, is what makes forums the wonderful resource that they are.

moconn20
01-12-2009, 08:06 PM
Simon w is not just a disgruntled forum poster.
I happen to know who he is, I know where he works and what he does, I can vouch that he is in fact a fairly big corporate "High Flyer!" :)


Coporate high flyer or park-bench sleeping bum... either way its a bit pathetic the way he chases davo around these forums and has a go at him at any chance he can, just because of a difference of opinion on a the warranty on his clutch.

simon.w
01-12-2009, 08:08 PM
Coporate high flyer or park-bench sleeping bum... either way its a bit pathetic the way he chases davo around these forums and has a go at him at any chance he can, just because of a difference of opinion on a the warranty on his clutch.

NO ... HE has attacked and attempted to belittle me for sharing my views and experiences ... SIMPLE!

"He who knows all" does the same thing to other posters.

Go back and look at his history. I've seen him do it around 4 times in the last 2 weeks.

moconn20
01-12-2009, 08:08 PM
Davo is not the only person in here that has had experience in dealing with commercial situations.

Ahh, hence the need for personal attacks. i get it now.

swingtan
01-12-2009, 08:14 PM
It must be a slow, slow night on TV if you guys have nothing better to do than clog up useless threads. I know "Oceans 13" is a crap film but it's nothing compared to the dribble in here.

This is not the place for having a whine, that's what FaceBook is for. This is a place to share knowledge and experiences that actually happened. Not to complain about what sort of service you "think" you may get.

Simon.