Buyer cooldown period on used cars?

[Angeldust]

ok. i need to know where i stand.


i traded my car on a certified holden used vehicle from a Holden yard.
I got finance through Holden on the new one. They deal was signed on thursday 2nd aug and they let me drive the car home same day.

i had to return it on friday for a check engine warning light, which they looked at but when i drove it home that afternoon from work it still had the same problem.
The car got booked in on monday (yesterday) and they have had it all this time and still want it tommorow to fix whatever problems it has.


Now at this point i would like to back out of this purchase.

How long is my buyer cool-off period and can i still get a 'refund' or is it too late? Im in brisbane btw.


Thanks for any input.

[zorro]

Good luck.

My brother inlaw got diff & valvesprings replaced a week after purchasing 2nd hand from a dealer.

Let them fix it that it's what warranty is for, bit of a pain in the arse but the deal has been done so you have no other option

[Angeldust]

ive had mixed responses over what i can do. some say i have 30 days some say i have a week, others have said its too late.

i know the car is under full warranty for 3 months, but for some reason this has given me real bad anxiety and im loosing sleep over it
and thats why i wanted to know whether i can go back on the deal and be of peace of mind. Car is a VZ clubbie HRT edition btw.

[redvxr8clubby]

My dauhter and father recently bought cars in Queensland, I believe there is a few days where you can can backout of a contract after signing (I'm not sure if 3 or 5 days). To my knowledge this is after you have signed to purchase, I don't think it applies after you have picked up the car. Also if it's a new car there doesn't seem to be a cooling off provision, my Dad bought a new Hyundai and wanted to opt out, but they said no can do, although he did change from Accent to I30 and they didn't have a problem with that, but they sure didn't want to lose a sale outright.

[Angeldust]

ok just found this

http://www.fairtrading.qld.gov.au/car-cooling-off-period-for-consumers.htm


Cooling-off period form

The dealer must give you PAMD Form 37a - Important pre-purchase information cooling-off period (PDF, 220 KB) before you sign the contract.

If they do not give you this form, they must give you a seven-day cooling-off period instead of one day.

Deposit during cooling-off period

The dealer can charge you a non-refundable deposit. The amount cannot exceed $100.

If the sale goes ahead, the dealer takes this amount off the vehicle´s purchase price. If you end the contract, they can keep a maximum of $100 of the deposit.

The dealer must advise you of this in writing when you pay your deposit.

Ending the contract during cooling-off period

To end a contract you need to tell the dealer in writing that you do not wish to proceed with the purchase. You can deliver it personally, by email or fax.

The dealer cannot refuse a buyer who is exercising their cooling-off right, or harass a buyer not to exercise their right.

[Angeldust]

looks like im stuck with it



Cooling-off period
By choosing to purchase from a licensed motor dealer, you are automatically granted a cooling-off period, unless you take
immediate possession of the vehicle.

[5.7heaven]

ouch....... as long as the dealer fixes the problem i cant see it being an issue. VZ Clubbies are VERY nice cars

[Angeldust]

i guess if they fix all the issues it may have it should be quite good, i do like it, its got 45K's on the clock

all of a sudden i really wanted my trusty vy ss back....

5 years ago same thing happened when i bought a wrx, but i was able to sell it back for 26K (paid 32K for it)
and go back on the purchase but i did loose my trade in car on that one (a vx ss)


......

[1BEAST2NV]

part of buying a car is that all problems are fixed/rectified before hand over (when u take it home)..

if the problem is being sorted, as its now the SECOND time then I wouldnt take it back till its 100% fixed. End of story.

If they dont fix it properly then u can ask for them to cancel the contract as there not keeping to there end of the deal/contract that u signed and the vehicle not being 100%

if the problem isnt rectified, then u want a full refund (of what ever u put down) and terminate the contract as the vehicle is not as described at the time of purchase and has faults which u were also not told about at time of purchase.

At the end of the day, U bought the vehicle and have taken it home, so technically u own the car.. U MAY be able to bluff your way out... MAYBE....



this is MY oppinion only, and have done similar after purchasing a 4wd is WA years ago..

[AMADR8]

mate if its a holden certified used vehicle you get 3 years not 3 months warranty
http://www.holden.com.au/used-cars

[bush_basha]

mate if its a holden certified used vehicle you get 3 years not 3 months warranty
http://www.holden.com.au/used-cars

how do they extinguish between a certified used vehicle or not. I doubt they'll offer it on cars, maybe ones that are still relatively new. I did the same thing bought a second hand and it came with 3 months. so they tell me anyways, lol.

[AMADR8]

how do they extinguish between a certified used vehicle or not. I doubt they'll offer it on cars, maybe ones that are still relatively new. I did the same thing bought a second hand and it came with 3 months. so they tell me anyways, lol.

not to sure mate. my mum bought a car a few years back that was a "holden certified used vehicle" and it came with the 3 year warranty. it was a vx when the vy/vz. the OP said that his car was a "holden certified used vehicle". i was him i would be sussing it out anyway

[SSer]

Personally I reckon you should get a good sleep tonight, go in tomorrow and find out why the light has been staying on first before demanding money back. You've picked one of the best looking HSV's ever made, and assuming the problem isn't a big one you walk away with a nice car with what ever was causing the problem replaced. Id be thankful it happened now and not in a few weeks/months.

It could be something as simple as stuffed O2's, or something else infinitely fixable common to the LS2.

[motorin on]

how do they extinguish between a certified used vehicle or not. I doubt they'll offer it on cars, maybe ones that are still relatively new. I did the same thing bought a second hand and it came with 3 months. so they tell me anyways, lol.
The car I just bought (Lancer) still has 4 years new car warranty but the Holden dealer gave me 3yr/175,000 klm warranty with log book for servicing and offer coupons for bit's n pieces
No way the Holden dealer will be touching it,they are just after the money from doing the servicing and have no experience on late model Mitsubishi's
See cars adverised online that show they have Holden 3 yr warranty,some are out of new car warranty but are low k's,my car has a Holden Certified sticker on the windscreen which I haven't got around to removing

[gasfish]

when buying my car I signed a weiver for a cooling off period. think thats pretty common practice in used car yards. did u sign such weiver?

[motorin on]

Personally I reckon you should get a good sleep tonight, go in tomorrow and find out why the light has been staying on first before demanding money back. You've picked one of the best looking HSV's ever made, and assuming the problem isn't a big one you walk away with a nice car with what ever was causing the problem replaced. Id be thankful it happened now and not in a few weeks/months.

OP says he has a Holden Certified 3yr warranty so apart from the fact it will be a pain in the butt if the car keeps going in for work,as long as he was given it in writing (new log book)he will be fine
If he can prove it has been an ongoing problem from new the "lemon" law may apply BUT if the dealer keeps trying to fix it he may not have a leg to stand on in regards to getting his money back.The dealer may offer to do a swap deal to keep him happy
The other problem if it keeps going back may be in OP's mind as he will worry all the time about the light coming on unexpectedly with a genuine problem

[Red Beard]

when buying my car I signed a weiver for a cooling off period. think thats pretty common practice in used car yards. did u sign such weiver?

I signed a waiver when I got mine to, also, I've had 3 Holden certified used vehicles, the first 2 had the 3 year warranty, but the latest only came with 1 year, at no cost, or pay extra for the 3, which I did, given some of the things that could go wrong with a Cross 8 could be a bit expensive.They've all had things go wrong. and all been fixed.

Funnily enough, the first thing that went wrong with the Cross 8 was a check engine light, the battery was old, and a little undersized, (the previous owner must have been a tight arse) so they put a new heavy duty battery in at no cost.

[macca33]

ok. i need to know where i stand.


i traded my car on a certified holden used vehicle from a Holden yard.
I got finance through Holden on the new one. They deal was signed on thursday 2nd aug and they let me drive the car home same day.

i had to return it on friday for a check engine warning light, which they looked at but when i drove it home that afternoon from work it still had the same problem.
The car got booked in on monday (yesterday) and they have had it all this time and still want it tommorow to fix whatever problems it has.


Now at this point i would like to back out of this purchase.

How long is my buyer cool-off period and can i still get a 'refund' or is it too late? Im in brisbane btw.


Thanks for any input.


Could be a very simple thing, but they have plenty of other work on. Why not ring them and ask what, EXACTLY, is wrong with it. Could be as simple as a bad battery, O2 sensor, loose / unplugged MAF plug, dirty / oily MAF, spark plugs - could be anything at all. Given the mileage, I highly doubt it will be a major issue.

Don't throw the baby out with the bath water - get it sorted, then enjoy the car.

cheers

[HeathLS2]

Once you take delivery or sign the cooling off waiver form you lose your right the the cooling off period. Purchases made after January 2012 fall under the new Australian Consumer Law which states that you are eligable for a replacement or refund for major failure. If the issue is minor the dealer has the right to remedy the situation at their own expense.

[Magnum9]

I think you'll find the Holden extra warranty is conditional on having it serviced at that dealer.

[Angeldust]

hmm, well they havent sorted it out yet. Tommororw will be the 4th day that they will have the car for.

Good thing though they have given me a loan car for the 4 days that they are keeping my car for so far.
The loan car is a brand new VE SV6 sportswagon, with 500km on the clock. lol... Even though its a great
car, and handles very well, i so much more prefer the vt-vz smaller shape it not funny.

[Angeldust]

AN yes it has a 3 month statuatory warranty that covers EVERYTHING, and it has 3 year conditional warranty,
that you have to service it with them and has a limit on what can be claimed ( ie no cluthc or radiator ).

[whiteknight2211]

Sounds like you have a case of buyer's regret as the purchase process has not gone smoothly.

They are obviously looking at rectifying the defect on your new car - however their communication is sh1thouse and of concern.

Get them to tell you the nature of the defect and what you want, and when you do tell them that you are unsatisfied with their rectification of the defect and consider the following which is extracted from the Australian Consumer Law.

What are consumer guarantees?
When a consumer buys goods or services, the ACL provides that they will have
guaranteed rights that:
• the supplier has the right to sell the goods;
• the goods are of acceptable quality;
• the goods match their description;
• the goods are fit for any purpose that the consumer makes known to the supplier;
• the repairs and spare parts are reasonably available;
• the services are carried out with reasonable care and skill; and
• the services are completed within a reasonable time.

Stand your ground with them and ENSURE that your requirements are clearly indicated to them - and not just us. What ever the warranty is called is nearly inconsiquential, you have a right to have goods that are 'fit for purpose' and a car sitting in the Holden workshop in no way meets that requirement which existed before the ACL combined various legislation around the country.

[Angeldust]

ok i have got it back today.


they reckon it was the mass air flow (MAF) sensor.

but it took them long enough to fix it. Is it possible that the prevoius owner had a different
CAI setup and returned it to stock and they had to re-tune it etc?

engine looks stock, has no extractors but has some exhaust mods as it sounds really good i think
much more beefier than my vy ls1 was

[Red Beard]

So, the big question is, are you a happy camper now?

Or are you still a bit wary?

I once read a psychology report about car buyers, basically buyers who over analyse the situation, think about it too much and second guess themselves, are never truly happy with their purchase. But buyers who go with their gut, their first instinct, tend to be far happier. After reading this, I realised that's how I buy cars, I decide what I'm interested in, go looking, and tend to buy the first one I look at, after researching of course. That's how I ended up with such a silly car now (Cross 8), bloody fun to drive though.

Don't worry, be happy.

[jc_sv8]

Buyers remorse.

Remember what drove you to look at the car in the first place. The colour, the sound of the V8, picturing yourself behind the wheel....

You can always earn more money to fix it up or buy another one, but once your in, your in. Life is too short, enjoy it while you can!

[Angeldust]

I have been driving it around all day and i absolutely love it. It is a great drivers
car. My only complaint is traction!! (or lack off) but some new good tyres should
fix that. ( cant floor the car in either 1st or 2nd withouth going sideways lol )



I have also found my old vy II ss for sale.

If anyone knows anyone after a good manual SS, this is a car to consider.
I owned for the previous almost 5 years, hand waxed every 3 months to keep the white
paint as good as possinle. Mechanically the car is very good, has pacemaker extarctors
and exhaust, ss reductions CAI and larger throttle body. New cluct went in at 85K's and a
new radiator less than 2 years ago. Tires are 2 months old (pirelli pzero's) and it even has the
3/4 tank of fuel (doh) thyat i traded it in with (double doh).Also has a full service history with
them and i was the 2nd owner.
Interior is also very good. see photo's below
link :

http://www.carsales.com.au/dealer/details/holden-commodore-2003-13131384?base=1216&vertical=Car&cr=649&page=55&eapi=2&__N=246+1246+1247+1252+1282+4294965857+900+1216&num=15&silo=Stock&sort=default

[Angeldust]

well they have sold my old VY SS already. that took them 3 days. it was listed for $16888 drive away (with 117K on clock).
there's a huge amount of SS's for sale on carslaes in QLD (1200+) so for it to sell so quick is unbelievable.



anyways, im absolutely loving my new sportclub to death. It is an awesome car, and is an improvement over the SS in a
lot of ways. ANyone else on here with a HRT clubie? There's 3 for sale in aus at the moment. Where are the other 46 hiding lol

[BmanVYSS]

I have also found my old vy II ss for sale.

If anyone knows anyone after a good manual SS, this is a car to consider.
I owned for the previous almost 5 years, hand waxed every 3 months to keep the white
paint as good as possinle. Mechanically the car is very good, has pacemaker extarctors
and exhaust, ss reductions CAI and larger throttle body. New cluct went in at 85K's and a
new radiator less than 2 years ago. Tires are 2 months old (pirelli pzero's) and it even has the
3/4 tank of fuel (doh) thyat i traded it in with (double doh).Also has a full service history with
them and i was the 2nd owner.
Interior is also very good. see photo's below
link :



It also came with 3 Iron Maiden Cds too. I would pm you but i don't have a high enough post count.

[Angeldust]

It also came with 3 Iron Maiden Cds too. I would pm you but i don't have a high enough post count.


(sorry i dodnt see this post until recently)

SO hows my old car going ?

My VZ has been good. I miss my VY though.

[zorro]

To chime in again on this, I bought a rodeo a week ago (1st purchase from a dealer) it's used and I got that standard AWN warranty with it. A week from the day I purchased the motor dropped its guts on the freeway, just dropped oil no other signs of mechanical failure.

Anyway the warranty mob have been good so far, organized for a local agent to accept the car for inspection and have been keeping me informed since the car was dropped down yesterday. Will keep this updated as could help out anyone else in similar situation with use cars

[Micks]

hmm, well they havent sorted it out yet. Tommororw will be the 4th day that they will have the car for.

Good thing though they have given me a loan car for the 4 days that they are keeping my car for so far.
The loan car is a brand new VE SV6 sportswagon, with 500km on the clock. lol... Even though its a great
car, and handles very well, i so much more prefer the vt-vz smaller shape it not funny.

Wow you must be used to driving some very poor handling vehicles if you think a VE V6 S/wagon handles good!
One I drove recently was likened to that of the ride of an old Datsun 180B!

[Micks]

To chime in again on this, I bought a rodeo a week ago (1st purchase from a dealer) it's used and I got that standard AWN warranty with it. A week from the day I purchased the motor dropped its guts on the freeway, just dropped oil no other signs of mechanical failure.

Anyway the warranty mob have been good so far, organized for a local agent to accept the car for inspection and have been keeping me informed since the car was dropped down yesterday. Will keep this updated as could help out anyone else in similar situation with use cars

What year model Rodeo? V6? They are a good vehicle though are very thirsty in petrol & very exxy for major service inc Brakes!

[Plenty]

Wow you must be used to driving some very poor handling vehicles if you think a VE V6 S/wagon handles good!
One I drove recently was likened to that of the ride of an old Datsun 180B!
Comparing it to what? A Porsche? For a factory car with that much weight what can you compare it to?

[Hi Octane]

To chime in again on this, I bought a rodeo a week ago (1st purchase from a dealer) it's used and I got that standard AWN warranty with it. A week from the day I purchased the motor dropped its guts on the freeway, just dropped oil no other signs of mechanical failure.

Anyway the warranty mob have been good so far, organized for a local agent to accept the car for inspection and have been keeping me informed since the car was dropped down yesterday. Will keep this updated as could help out anyone else in similar situation with use cars



Zorro i found new motors are cheaper than 95% of the reco motors on the market, Holmart or Holden.

[NickS]

Wow you must be used to driving some very poor handling vehicles if you think a VE V6 S/wagon handles good!
One I drove recently was likened to that of the ride of an old Datsun 180B!

You seem to have an issue with the VE suspension, you've bagged it in more than one thread ???

Everyone else seems to think it's pretty bloody good, I've never had any issues (I've owned 5 different VEs). Maybe the one you drove had high kms and had been flogged ?

[whitels1ss]

You seem to have an issue with the VE suspension, you've bagged it in more than one thread ???

Everyone else seems to think it's pretty bloody good, I've never had any issues (I've owned 5 different VEs). Maybe the one you drove had high kms and had been flogged ?

Yeah, I am with you Nick, I reckon they are pretty good cars.

[zorro]

Zorro i found new motors are cheaper than 95% of the reco motors on the market, Holmart or Holden.

To be honest looking at a new motor I've found some silly prices, if it comes down to catastrophic failure ill pocket the $$$s from the warranty and throw an ecotec in it, which was my plan down the track anyway (just not this soon :lol:)

[zorro]

What year model Rodeo? V6? They are a good vehicle though are very thirsty in petrol & very exxy for major service inc Brakes!

1998 v6 manual. For the trip over the weekend I did 420klm before it spewed oil, fuel light had only just come on and it was fully loaded with trailer. We went to Big River camp grounds so most was mountain driving up and down the gears. So it did alright on fuel.

Roadside test has fuel/spark and oil or coolant is not contaminated. We tried pushing it in gear an still has compression, turns over freely and from what I could see no holes in the block, just a lot of leaking oil. It didn't get hot, blow smoke or anything to show a sign of failure, had the slightest shake I felt through the seat, nothing to even be a concern and then it shut down.

Speaking to the mechanic he thinks could be something small as hasn't seen issues with the 6VD1 aside from the ones that have been put on LPG, but haven't had a chance to look at it in depth as it only got towed there yesterday afternoon.

[duke5700]

Timing belt?

[zorro]

That was a thought its thrown the belt and knocked CAS or something out, even a cam seal maybe but that's not here the oil is coming from and there is no metal on metal sound.

[Angeldust]

Wow you must be used to driving some very poor handling vehicles if you think a VE V6 S/wagon handles good!
One I drove recently was likened to that of the ride of an old Datsun 180B!


lol e46 320ci coupe good enough?

i drive it a least 2-3 times a week, 2+ hours each time.

[zorro]

Just got word on the motor....

Seized a cam and thrown the belt, the motor running while most of the valves have closed has upped the crank case pressure and blown gaskets out. It's not as bad as thought however they didn't do further investigation as the quote is already going to be over what the warranty will cover.

So I can get supply only for motor of $2700 from the warranty agent less the cheque I get from the warranty mob so only going to be maybe 1800 out of pocket. I'm pretty bummed to be honest

[Hi Octane]

Are you going new or used engine Zorro.

[VNV8]

as a point of interest, if you take delivery/they let you take the car home immediately, you waive the cooling off period. So in other words if you drive/have the car in your hands other than on a test drive, and have signed on the line, you're stuck with it.

[JT]

Just got word on the motor....

Seized a cam and thrown the belt, the motor running while most of the valves have closed has upped the crank case pressure and blown gaskets out. It's not as bad as thought however they didn't do further investigation as the quote is already going to be over what the warranty will cover.

So I can get supply only for motor of $2700 from the warranty agent less the cheque I get from the warranty mob so only going to be maybe 1800 out of pocket. I'm pretty bummed to be honest
I thought that statutory warranty would cover everything for the 1st 3 months, the extended "dealer" warranty takes effect after that

[Wonky]

I thought that statutory warranty would cover everything for the 1st 3 months, the extended "dealer" warranty takes effect after that

FWIW that was my interpretation also. :confused:

[MTC]

FWIW that was my interpretation also. :confused:

I believe in Vic the Statutory warranty only applies to cars under 10 years old. So I would say that is Why Ash is using His extended Warranty.

[Wonky]

Ah, good point Mr Mike! :yup:

[zorro]

Well KD was on the case and has spoken to both ACCC & consumer affairs Vic. The statutory warranty doesn't cover over 10yrs old however the vehicle must be able to be used for its purchased intention for an acceptable period of time from the purchase date. .

I will be writing a letter to the dealer tomorrow as per instruction giving them outline of what outcome I want and give them a timeframe to respond. Once that has happened we will get assistance if no resolution by ConAffairs to get to an arrangement.

Will update as we go

[Wonky]

All the best Ash!!

[Micks]

You seem to have an issue with the VE suspension, you've bagged it in more than one thread ???

Everyone else seems to think it's pretty bloody good, I've never had any issues (I've owned 5 different VEs). Maybe the one you drove had high kms and had been flogged ?
Not really just in stock form, one I dove had 380kms & was reasonably new v6.

[Micks]

Comparing it to what? A Porsche? For a factory car with that much weight what can you compare it to?

Not @ all just an observation!

[Angeldust]

well the sv6 has fe2.. would have to be better than stock base model suspension.

[Plenty]

Not @ all just an observation!

I think your observation is wrong.

[Plenty]

Not @ all just an observation!

I think your observation is wrong.

[zorro]

VE is a bit bouncy that's my complaint but push then hard, like tires screaming and std are a bit of a laugh.....