7 inch touch screen in 2011 Series 2 Captiva LX needing new part to work

[VESportswagon20]

I actually have my first issue with Holden in over 25 years of buying and ownership of Holden Cars (Mostly new)
All of a sudden the 7 inch display which includes rear view camera, Trip Computer, Sat Nav, Climate control settings decided to stop working with a mostly black screen and the occasional Frozen screen. I have been to Holden to get it looked at and fixed and have been told it needs a new part. The problem is 130 have been ordered and only 20 are coming in at the end of the month. I don't care so much about technology in New cars but with a 2 year old girl as well as some older kids I bought the Captiva LX because of mainly the rear view camera having the 2 year old. To me if Holden sell a car in Australia they really should ensure that there are sufficient parts in stock to fix potential issues like this. I have complained about this issue as potentially I could be waiting 6 months or more if they get 20 a month if that.
The thing is, you pay nearly $50 grand on road for the added safety on a camera and it breaks down and you have to wait upto 6 months. I am hoping that they may Fix mine in the first lot but I will not hold my breath. I think that as the Captiva from 2014 will have the Mylink in basically the same car as the 2014 Captiva is a mild facelift, then as there would surely be plenty in stock for these that they replace the one we have in the Captiva LX. With 2 locally built cars having Mylink from June I would be hoping that they would have enough parts if one breaks down. Why not replace defective ones in the Captiva with the Mylink if its a common fault. There is already space for it and I would be willing to wait whatever time they needed to kit it up. At least then I would surely be able to have it fixed quicker than the wait I am looking at. You need Rear View cameras in most cars with small children especially SUV's.
I will be buying another new car for my wife in the coming months. Depending on how Holden handle my complaint will decide if I buy her a Holden or another make and whether when I upgrade in 12 months whether they keep a 25 year plus Holden owner. I don't think 6 months is good enough.

[planetdavo]

Bit confused on the 6 month wait claim, as reality isn't anywhere near that.
There have been quite a few failures of this display. Normal wait is about 4 weeks if the part is placed on a Rush backorder. Issues with the new SAP system aren't helping people's frame of mind in recent times, making the sourcing of accurate outlooks difficult.
If you think Holden is alone in the wait period for backorder parts, I can tell you that you will end up with a life of disappointment if you purchase other brands thinking this issue will go away. All suffer delays from time to time, for various reasons. It is never desirable, but the world isn't perfect.

[VESportswagon20]

Bit confused on the 6 month wait claim, as reality isn't anywhere near that.
There have been quite a few failures of this display. Normal wait is about 4 weeks if the part is placed on a Rush backorder. Issues with the new SAP system aren't helping people's frame of mind in recent times, making the sourcing of accurate outlooks difficult.
If you think Holden is alone in the wait period for backorder parts, I can tell you that you will end up with a life of disappointment if you purchase other brands thinking this issue will go away. All suffer delays from time to time, for various reasons. It is never desirable, but the world isn't perfect.
After talking to Holden themselves they said possibly upto 6 months because only 20 out of 130 ordered are being shipped out at the end of March. At that rate it would take at least 6 months. I am hoping that complaining will fast track it because as I have said I have a 2 year old daughter and I bought the Captiva with rear view camera for that reason. I am a professional driver and even though you can take all the safeguards in the world in a car like a SUV your vision is not as good at the rear and a camera fixes that problem. It's a piece of mind thing especially with a child at the age where you hear of those bad accidents. My point is a Australian Company should stock parts in advance for these type of problems. Imagine the outcry if the Commodore and Cruze had this issue as a AustrIan built car?i have had plenty of waits in the past and I know it happens to other companies but as a Holden man of over 25 years I expect better from a Australian company.

[planetdavo]

After talking to Holden themselves they said possibly upto 6 months because only 20 out of 130 ordered are being shipped out at the end of March. At that rate it would take at least 6 months. I am hoping that complaining will fast track it because as I have said I have a 2 year old daughter and I bought the Captiva with rear view camera for that reason. I am a professional driver and even though you can take all the safeguards in the world in a car like a SUV your vision is not as good at the rear and a camera fixes that problem. It's a piece of mind thing especially with a child at the age where you hear of those bad accidents. My point is a Australian Company should stock parts in advance for these type of problems. Imagine the outcry if the Commodore and Cruze had this issue as a AustrIan built car?i have had plenty of waits in the past and I know it happens to other companies but as a Holden man of over 25 years I expect better from a Australian company.

By "Holden" I assume you mean Customer Assistance. No offence to them, but they don't have the information we have in the parts side.
The part you need is 95096781 I'm tipping. I've backordered numerous ones on these over the last couple of months, and they are taking around 4 weeks to arrive, as I said above when placed on a Rush backorder. STOCK BACKORDERS might take 6 months, as they are backorders with no urgency attached. Rush backorders are air freighted in. Stock backorders are almost always sent in on a ship, hence the longer delays.
You can choose to see it as a worst case scenario, or you can choose to see it from the perspective of someone very familiar with this part. I don't think you realise what the world is like when something suddenly starts having lots of faults. NO ONE keeps THOUSANDS of parts gathering dust around the world just in case they start being faulty. Production has to ramp up to meet sudden and unexpected demand. Hello backorder...
I understand you are frustrated, but you need to understand how the world of business works...and I'm not just talking Holden!

[ti0350]

can i back order one now in case mine breaks in the next 6 months :hide:

[steveholb]

I had the same problem in my wifes 2011 captiva,it took months for them to sort it,ended up replacing it but now other problems with car.I have also been buying holdens all my life,never again will that badge grace my driveway

[VESportswagon20]

By "Holden" I assume you mean Customer Assistance. No offence to them, but they don't have the information we have in the parts side.
The part you need is 95096781 I'm tipping. I've backordered numerous ones on these over the last couple of months, and they are taking around 4 weeks to arrive, as I said above when placed on a Rush backorder. STOCK BACKORDERS might take 6 months, as they are backorders with no urgency attached. Rush backorders are air freighted in. Stock backorders are almost always sent in on a ship, hence the longer delays.
You can choose to see it as a worst case scenario, or you can choose to see it from the perspective of someone very familiar with this part. I don't think you realise what the world is like when something suddenly starts having lots of faults. NO ONE keeps THOUSANDS of parts gathering dust around the world just in case they start being faulty. Production has to ramp up to meet sudden and unexpected demand. Hello backorder...
I understand you are frustrated, but you need to understand how the world of business works...and I'm not just talking Holden!

I fully understand business and along with my parents and grandparents have run a few but to me number one in business is to ensure customers are kept satisfied and not keeping sufficient parts in stock is not allowing this to happen. Firstly what percentage of Captiva sales does the LX make up and then what percentage of Holden sales does the Captiva make up? Come on its not Commodore or Cruze levels so cost shouldn't be a factor. Once the problem was known actually it just makes good business sense to ensure the parts are in. Imagine the I.T . industry if for example a business decided that a processor was ordered only when a fault became extremely apparent? Could mean any number of businesses would not function for whatever period. This is not good business. Isn't prevention better than cure? I am starting to see Holdens opinion of customers now stating this example given to me. Maybe this is why sales are dropping. I have recently heard another disturbing story from Holdens Facebook page about how Holden are treating a Captiva brakes issue. Now I am hearing on this forum about another member and his experience with the Captiva. Holden need to get serious on the issues before word spreads like wildflower. I am buying another new car for my wife soon and will look at other options I think plus consider trading in my Captiva and MY12 Commodore for other makes if Holden don't lift their game. The camera is a safety issue in these types of vehicles especially that's why media say these cars need them. You only need to look at driveway deaths. Holden went from 4 rear sensors to 3 which also surely isn't as safe. If I don't think my not yet 2 year old car is as safe as it should be and Holden don't treat me serious and get the matter fixed in a reasonable time I will make a noise about it and action it whether its just boycotting in future or more.

[planetdavo]

I understand VE Sportswagon20 that you are upset and perhaps a little emotionally charged over this issue, but you really need to understand that this is a global GM product, manufactured in another country. Failures of this part in Australia means the failure of this part ALL OVER THE WORLD. IT TAKES TIME TO BUILD UP STOCK. I'll repeat again- if you think that ANY manufacturer is going to keep thousands of one part in stock JUST IN CASE something suddenly starts failing, you are out of touch with reality and really need to reset your expectations of how the world operates.
Put your highly charged emotional posting aside, and go ask the dealer if the part has been put on a Rush backorder. If it has, it should be here within 4 weeks. Then you can start being happy with the world again (hopefully).

[planetdavo]

can i back order one now in case mine breaks in the next 6 months :hide:

Yep no worries. Since these cost over $1000 + gst each to dealers, we might even get you a couple of spares...
Would you like us to order in a spare engine too, and maybe a rear diff, just in case?

[C4B]

Yep no worries. Since these cost over $1000 + gst each to dealers, we might even get you a couple of spares...
Would you like us to order in a spare engine too, and maybe a rear diff, just in case?

If there is a known issue, these should be an "advance RA" item.

[Ausmartin1]

Yep no worries. Since these cost over $1000 + gst each to dealers, we might even get you a couple of spares...
Would you like us to order in a spare engine too, and maybe a rear diff, just in case?

Yes Please Davo! and can you throw in some Volt Trim pieces too .... bloody ridiculous Still waiting 3-1/2 months for a back ordered trim piece for the Volt - got it myself from the USA 1-1/2 weeks
Now where exactly is the problem ?
Other dealer I bought spares off locally - got me a spare wheel etc. in 1 DAY.
Same dealer also waiting for different trim piece for their own demo unit ($2dollar blackout sticker) no luck either.

Conclusion with the Volt spares it must be some clown in GMH logistics that probably sent all these urgent spares sea freight to save costs?
Oh wait that can't be it - because even by sea freight the dam things would be here by now.
No supplier excuses as my US dealer can get just about anything in a week LOL!

So we blame the GMH computer swap out etc. etc. etc.

Here is a nice thought - how about when GMH sell something they actual stock the spares for it OR are able to airbag it out for Christ sakes !

Granted with the Screens there may be a spares rush, but the volumes these were sold in should not be an issue for an Asian supplier for an urgent / quick request - you would hope, if not where is there back up supplier?

Not impressed ..... in my Volt's case when parts ARE available off the shelf in US - but not for Aussies hey?

[ti0350]

Yep no worries. Since these cost over $1000 + gst each to dealers, we might even get you a couple of spares...
Would you like us to order in a spare engine too, and maybe a rear diff, just in case?
Don't tell me there's a chance those could fail as well, better order those in as well :lmao:

[VESportswagon20]

I understand VE Sportswagon20 that you are upset and perhaps a little emotionally charged over this issue, but you really need to understand that this is a global GM product, manufactured in another country. Failures of this part in Australia means the failure of this part ALL OVER THE WORLD. IT TAKES TIME TO BUILD UP STOCK. I'll repeat again- if you think that ANY manufacturer is going to keep thousands of one part in stock JUST IN CASE something suddenly starts failing, you are out of touch with reality and really need to reset your expectations of how the world operates.
Put your highly charged emotional posting aside, and go ask the dealer if the part has been put on a Rush backorder. If it has, it should be here within 4 weeks. Then you can start being happy with the world again (hopefully).

PlanetDavo, yes I upset which is well and truly warranted but emotionally charged come on. If everyone at Holden is like you well I will boycott Holden. Your sarcism for a serious issue is unwarranted. It's obvious you don't care about customer satisfaction. Just maybe I should cut and paste your response and send it into Holden feedback and customer service on Facebook and by email.
I would know a lot more about what customers deserve it really looks like, obviously comes from running my own business for 26 years and growing up in a family business for 44 years.
I have stuck by Holden my whole life as have my family. The first car I remember as a child was a HK Kingswood brown in colour . I even remember the REGO which was JYF 766. Since then my parents always bought New Holdens as have I since I started driving at 17 as a learner. With attitudes like yours it looks like my youngest daughter will grow up in another make once I trade in. Unless something is done to rectify this, this will happen. At least 44 years of Holden ownership in my knowledge although my father did drive Holdens from their very beginning as a mass producer.
It's no wonder Holden are losing their fanbase with staff like you and their sarcasm and inappropriate comments. You really are in the wrong business.

[VESportswagon20]

I understand VE Sportswagon20 that you are upset and perhaps a little emotionally charged over this issue, but you really need to understand that this is a global GM product, manufactured in another country. Failures of this part in Australia means the failure of this part ALL OVER THE WORLD. IT TAKES TIME TO BUILD UP STOCK. I'll repeat again- if you think that ANY manufacturer is going to keep thousands of one part in stock JUST IN CASE something suddenly starts failing, you are out of touch with reality and really need to reset your expectations of how the world operates.
Put your highly charged emotional posting aside, and go ask the dealer if the part has been put on a Rush backorder. If it has, it should be here within 4 weeks. Then you can start being happy with the world again (hopefully).

Oh that's right I didn't realise they have only one employee at the company charged with making this specific part for a GLOBAL vehicle. Knowing Asian Companies and knowing Asian people ( my youngest is half Asian ) and how hard they work I think I can safely say that over 500 of these parts a month are made at the very least of which Australia gets how many? I know of 20 a month. I doubt that's per dealer as well. Surely any company associated with a Global Vehicle manufacturer would ensure that their products suffice what a big global manufacturer need. Does this also mean the Commodore and Cruze will have the same issue with MyLink as that part is from the global parts bin as well?
It's not Good enough.
One thing that I do as many companies have found out is take them on for not only me but others who ask me and when I know I am right I don't give up. If that's emotionally charged you obviously don't know what that means. I am representing 37 people from one company in Melbourne at the moment injured at work and who are being treated wrongly by their employer in the way Workcover is being handled by the employer and as this company knows I go all the way. Trust me Holden would not want to get me worked up and "emotionally charged".

[planetdavo]

Oh well, I've tried to be rational about this, and someone doesn't want to hear it. I keep telling said person that one will be here within a month if it has been backordered the correct way. Said person still doesn't want to understand, so there's little more to be said.
Holden will lose the next sale to this person, and the next company he buys a product off will inherit the same problem if and when something goes wrong.

[planetdavo]

If there is a known issue, these should be an "advance RA" item.

It's becoming a "known issue".
Factor in the massive issues created by the implementation of SAP since the start of Feb and there are a LOT of headaches out there. It's affecting the receipting on of vast amounts of stock at HSPO, but, as said more than once, if a Rush backorder is placed, the item will arrive much faster than some of the times being quoted (often through a haze of stress).
Holden are in fact sending customers letters apologising for the many issues created by the implementation of SAP (and SOM), and offering good will gestures for pain and suffering on a case by case basis.
People shouldn't believe everything they read on the good ol' internet.

[sjhugh]

Oh well, I've tried to be rational about this, and someone doesn't want to hear it. I keep telling said person that one will be here within a month if it has been backordered the correct way. Said person still doesn't want to understand, so there's little more to be said.
Holden will lose the next sale to this person, and the next company he buys a product off will inherit the same problem if and when something goes wrong.


This is a typical problem with many people employed to do a job in an old fashion company structure. They are so familiar with the industry they work in, they become dictatorial instead of stepping back and grasping what customer service is really about.

The owner of a company instinctively knows what to do.
As does most people who have reached senior positions in most companies.
Also anyone working for a progressive company will have been tutored to be customer focused.

If the part couldn’t be air freighted and a lengthy delay has occurred, the customer would have a free service or a couple of year’s roadside assist and a huge apology for failing to meet customer expectations.

Customer service is not about excuses, it’s about meeting customer expectations.

One happy customer has the potential to create many more happy customers.

Upsetting customers for the sake of a single part that can’t be sourced from any stock, how out of touch is that?

.

[planetdavo]

This is a typical problem with many people employed to do a job in an old fashion company structure. They are so familiar with the industry they work in, they become dictatorial instead of stepping back and grasping what customer service is really about.

The owner of a company instinctively knows what to do.
As does most people who have reached senior positions in most companies.
Also anyone working for a progressive company will have been tutored to be customer focused.

If the part couldn’t be air freighted and a lengthy delay has occurred, the customer would have a free service or a couple of year’s roadside assist and a huge apology for failing to meet customer expectations.

Customer service is not about excuses, it’s about meeting those expectations.

One happy customer has the potential to create many more happy customers.

Upsetting customers for the sake of a single part that can’t be sourced from any stock, how out of touch is that?

.

This is a typical post from a member of an internet forum. People who often have ABSOLUTELY NO IDEA about what dealership staff have to go through to obtain parts from time to time. This is one of those times. We're lucky to even be able to get anyone on the phone at the moment, and emails can take DAYS to be answered. Stop shooting the messenger.
All you are doing is feeding the fella's rage, rather than helping the situation. I've tried to help him with better information on what is going on. Perhaps you missed the bit I said about Holden coming up with a goodwill plan at the moment because of all this SAP mess...:confused:

[ti0350]

I think I jinx myself mine started playing up today, the camera was taking forever to come on and when it did was very jerky.

[Ausmartin1]

This is a typical post from a member of an internet forum. People who often have ABSOLUTELY NO IDEA about what dealership staff have to go through to obtain parts from time to time. This is one of those times. We're lucky to even be able to get anyone on the phone at the moment, and emails can take DAYS to be answered. Stop shooting the messenger.
All you are doing is feeding the fella's rage, rather than helping the situation. I've tried to help him with better information on what is going on. Perhaps you missed the bit I said about Holden coming up with a goodwill plan at the moment because of all this SAP mess...:confused:

So is it dealer not rushing the order or is it GMH lost the plot completely with the IT mess?
Image another way - take the dealer out of the equation

Like Tesla is doing in the states, Shop for car with friendly mall staff where NO Purchase transaction can take place.
Wish to buy? no dramas - when home on your internet, place customized order. .... Pay deposit pay rest on delivery date - new car arrives on trailer by professional delivery staff who instruct you on its features.
Minor service TESLA comes to YOU!, Major service ? you take it into town to the Tesla workshop.
I like this why?
The BUCK STOPS WITH TESLA as a manufacture, no franchise dealership in between to fog and $ it up.
I hope when I go to buy my next new car this will become common place. Problem is with the current setup even paying top dollar you don't get top service in many cases.
(No wonder dealership associations are upset in in the states - but for the consumer it completely cuts out the BS)

I feel sorry for the country people stuck with 1 dud dealership in town - at least in the metro areas you can usually find 1 dealership with exceptional spare parts staff, then the next thing is to find a great service department and that is on a plus grade difficult. I wonder if there are any real car guy's left with passion etc. in the industry or have they all missed there calling as "I don't give a rats" white goods appliance technicians -
Maybe its the business greed and the fact that's there is plenty of suckers in the ocean - so who cares attitude as they get bigger and bigger to survive?

[VESportswagon20]

This is a typical post from a member of an internet forum. People who often have ABSOLUTELY NO IDEA about what dealership staff have to go through to obtain parts from time to time. This is one of those times. We're lucky to even be able to get anyone on the phone at the moment, and emails can take DAYS to be answered. Stop shooting the messenger.
All you are doing is feeding the fella's rage, rather than helping the situation. I've tried to help him with better information on what is going on. Perhaps you missed the bit I said about Holden coming up with a goodwill plan at the moment because of all this SAP mess...:confused:
Firstly, I am entitled to be enraged over this issue as its not good enough. Secondly, I have heard nothing about a goodwill plan.
Thirdly, no car should come to Australia without sufficient spare parts and orders should be kept up as stock gets used. After speaking to Holden about your comments they said that the comments you made do not reflect Holdens thoughts. However, to customers who read comments like yours do get peeved and have a right to. Do you read the Facebook page? It's full of complaints. People are getting very dissatisfied with Holden and their customer service and when I read what you say I can believe them. Is this the real employees attitude or is it what I see at the dealer or in my emails. As I have said, we pay nearly $50,000 on road for this car. We deserve good service and parts to be in stock when something goes wrong.

[VESportswagon20]

After almost 4 months still no resolution. Was given a letter last week letting us know of a recall involving the touch screen and had the car at the dealer again for 6 hours but of course when I picked the car up it is still not fixed and looking at another month wait at least. That will mean almost a quarter of its time with me from new will have been without a working touch screen including the camera. Not good enough Holden. With many other products if it had a problem under warranty it would be replaced with a new one. I am going to contact consumer affairs on this now as its not good regardless of what a certain self believing know it all would make you believe, and my advice comes from legal sources not a holden parts employee. No goodwill offered either so will take matters to the next level. Expect better when you buy from a company. Imagine the uproar if MyLink has a problem and Holden have 20 parts come for over 600 sold vehicles in a month or more because the part comes from the U.S. as a example. Feel sorry for the dealer as I know I am not the only one who has spoken to them about the matter. I did reassure her I knew its not her fault and told her I can see why Holdens popularity is dwindling when customers are not being treated properly by the company. 65 years of a family buying Holden and only holden going out the window because of this. Loyalty has to be a 2 way street.

[VESportswagon20]

Finally 4 months since I had the part ordered the part got installed. Now, I will wait and see what goodwill is given. It took me going to a senior staff member of customer service to decide about goodwill even being mentioned and only after I brought it up. I know what they offer eg.fuel cards etc. With all the problems I have said let's see what amount they offer. I did say I will be passing it by consumer affairs for advice once I know. In my last email I mentioned about this thread and comments that were made to me from a certain person. I also suggested a memo that staff act professionally when representing a company they work for when making such comments. What I was told showed contempt and a lack of respect for a disgruntled customer.

[VESportswagon20]

Oh, I brought up this thread because I was asked re: goodwill about my whole experience. This experience was part of that.

[Smashfist]

Oh, I brought up this thread because I was asked re: goodwill about my whole experience. This experience was part of that.

Mate after the amount of whining you have posted about a non-vital part, how about you spare a thought for some of those who have purchased other brands (Hyundai and Chrysler/Jeep come to mind) who don't even keep stock of engines. You're complaining about a sat nav screen being out for 4 months, at least you can still drive the car. I've seen customers from other brands (particularly the above two) that have gone 3 months WITH NO ENGINE IN THEIR CAR as the local brand offices don't keep stock of engines. I've never seen that sort of delay with a Holden - and if there is a delay on parts (vehicle off-road) Holden normally covers a rental. Not so with the above two.

Holden is in the middle of changing their IT system, there's teething issues with any new system. I went through it with Hyundai, and I went through it with Mitsubishi. Stop carrying on like Holden is the devil and they're deliberately trying to make your life harder.

Oh and you complain about "after 65 years of buying only Holden's I'm out". One issue in 65 years is a pretty good run, get over yourself.

[A^K^T]

This is a typical post from a member of an internet forum. People who often have ABSOLUTELY NO IDEA about what dealership staff have to go through to obtain parts from time to time. This is one of those times. We're lucky to even be able to get anyone on the phone at the moment, and emails can take DAYS to be answered. Stop shooting the messenger.
All you are doing is feeding the fella's rage, rather than helping the situation. I've tried to help him with better information on what is going on. Perhaps you missed the bit I said about Holden coming up with a goodwill plan at the moment because of all this SAP mess...:confused:

The company I work for has implemented an ERP/MRP system recently and SAP was mentioned when they were trying to decide what system to go for.
One of the sales people who took care of the project work/quotes (as well as IT related issues) had worked with or was familiar with SAP and said it wasn't user friendly (to put it politely)

[VESportswagon20]

Mate after the amount of whining you have posted about a non-vital part, how about you spare a thought for some of those who have purchased other brands (Hyundai and Chrysler/Jeep come to mind) who don't even keep stock of engines. You're complaining about a sat nav screen being out for 4 months, at least you can still drive the car. I've seen customers from other brands (particularly the above two) that have gone 3 months WITH NO ENGINE IN THEIR CAR as the local brand offices don't keep stock of engines. I've never seen that sort of delay with a Holden - and if there is a delay on parts (vehicle off-road) Holden normally covers a rental. Not so with the above two.

Holden is in the middle of changing their IT system, there's teething issues with any new system. I went through it with Hyundai, and I went through it with Mitsubishi. Stop carrying on like Holden is the devil and they're deliberately trying to make your life harder.

Oh and you complain about "after 65 years of buying only Holden's I'm out". One issue in 65 years is a pretty good run, get over yourself.

Even more reason to treat customers better after such loyalty. 4 months is far too long for such a easy fix. Would customers of Commodore and Cruze and even Barina CDX be happy having their new touch screen/ Rear view camera not work for 4 months due to a lack of a simple part. Its not like a imported engine. It could go in a small box and be freighted across. Not good enough from Holden and as said they know of a certain comment from a Holden staffer on this forum. Not very professional regardless of having the right to have a opinion. I have seen staff sacked for behaving unprofessionally on the Internet ie: Facebook and blogs before. You need to be so careful. Put it this way consumer affairs were told of my situation and they were not impressed when I showed them all correspondence including a link to this thread. I have to get back to them to determine whether the goodwill matches my experience otherwise there may be ramifications. A big part of my complaint was what was said to me. Customers have the right to complain regardless of the part and definately can complain if their experience with staff whether officially or unofficially has not been good. Tough titties if they don't like it. I would like to see how you would handle the people I need to deal with on a daily basis. Complaints are the preferred scenario compared to other ways our customers treat us.

[planetdavo]

Oh dear...
Anyway, since you don't like what info has been offered to try and HELP YOU, good luck with Consumer Affairs.
I've dealt with them before over a furniture issue. They couldn't do squat, and it ended up at VCAT. I won.
A bit of advice for you fella.
PLENTY of people within the organisation are living their worst nightmare over SAP, and once you add in the popularity of this part all over the world, the issue only gets worse.
I think I can speak for just about everyone by saying that NOBODY wishes it to be this way, but sometimes, life just isn't perfect. Try cutting some people just a little bit of slack. Some of us have tried to assist your knowledge of your situation.
You just might find it causes you to have a hell of a lot less stress in your life.

[mickeyVX350]

Finally 4 months since I had the part ordered the part got installed. Now, I will wait and see what goodwill is given. It took me going to a senior staff member of customer service to decide about goodwill even being mentioned and only after I brought it up. I know what they offer eg.fuel cards etc. With all the problems I have said let's see what amount they offer. I did say I will be passing it by consumer affairs for advice once I know. In my last email I mentioned about this thread and comments that were made to me from a certain person. I also suggested a memo that staff act professionally when representing a company they work for when making such comments. What I was told showed contempt and a lack of respect for a disgruntled customer.

If I was reading this about an issue in my company I'd be keen to fix the situation - but would just push it aside after the part that takes aim at a person not directly involved. It just makes it look like you are bitching and trying to pull everything to emote a response. In my eyes, you did yourself a disservice.

[bigfoot]

If I was reading this about an issue in my company I'd be keen to fix the situation - but would just push it aside after the part that takes aim at a person not directly involved. It just makes it look like you are bitching and trying to pull everything to emote a response. In my eyes, you did yourself a disservice.

Good post mate, I agree:goodjob:

[VESportswagon20]

If I was reading this about an issue in my company I'd be keen to fix the situation - but would just push it aside after the part that takes aim at a person not directly involved. It just makes it look like you are bitching and trying to pull everything to emote a response. In my eyes, you did yourself a disservice.

In many organisations if you are not following the employers policy you end up be sacked. To even say unprofessional things on Facebook you can lose your job. What was said to me and Holden acknowledged to me in a email was that it did not reflect Holden's policy however it was not done in a professional role because he was not working for Holden in the comment he made. I can actually print the email if you want. I am just saying that if you bring in your position with Holden into a forum you act professionally and show courteous behaviour regardless of what is said. Remember the saying regardless of whether its right or wrong, the customer is always right? I was asked by Holden to give a account of all my experiences with the car and the staff and as this person said he worked for Holden I was obliged to tell what I was told. All of my experiences goes towards the goodwill. If you want proof of what I just said I can show this email also. The person I have been speaking to is a senior in the area he/she is with, so I will let them deal with it. I suggested they tighten up their staffs online behaviour because it will cost sales and with the predicament Holden could potentially be facing in the future sales will mean everything if they wish to remain in Australia. I have 2 sales pending in the next few months. Someone will get them. I am sure Holden will do whatever they want to keep over $80,000 in sales at Holden instead of me going elsewhere despite the fact I made a complaint. Oh And planetdavo I know of many situations where consumer affairs have done plenty and yes I may end up taking it to VCAT but I will tell you now Holden do not want bad publicity. Regardless of your personal beliefs 4 month waits are not good enough and SAP is just a excuse.

[ripsnorter]

I actually have my first issue with Holden in over 25 years of buying and ownership of Holden Cars (Mostly new)
All of a sudden the 7 inch display which includes rear view camera, Trip Computer, Sat Nav, Climate control settings decided to stop working with a mostly black screen and the occasional Frozen screen. I have been to Holden to get it looked at and fixed and have been told it needs a new part. The problem is 130 have been ordered and only 20 are coming in at the end of the month. I don't care so much about technology in New cars but with a 2 year old girl as well as some older kids I bought the Captiva LX because of mainly the rear view camera having the 2 year old. To me if Holden sell a car in Australia they really should ensure that there are sufficient parts in stock to fix potential issues like this. I have complained about this issue as potentially I could be waiting 6 months or more if they get 20 a month if that.
The thing is, you pay nearly $50 grand on road for the added safety on a camera and it breaks down and you have to wait upto 6 months. I am hoping that they may Fix mine in the first lot but I will not hold my breath. I think that as the Captiva from 2014 will have the Mylink in basically the same car as the 2014 Captiva is a mild facelift, then as there would surely be plenty in stock for these that they replace the one we have in the Captiva LX. With 2 locally built cars having Mylink from June I would be hoping that they would have enough parts if one breaks down. Why not replace defective ones in the Captiva with the Mylink if its a common fault. There is already space for it and I would be willing to wait whatever time they needed to kit it up. At least then I would surely be able to have it fixed quicker than the wait I am looking at. You need Rear View cameras in most cars with small children especially SUV's.
I will be buying another new car for my wife in the coming months. Depending on how Holden handle my complaint will decide if I buy her a Holden or another make and whether when I upgrade in 12 months whether they keep a 25 year plus Holden owner. I don't think 6 months is good enough.

Here's an experience I had: My 2010 LX Nav Unit I believe is identical to the 2011+ models as I have driven and used those in both.
I have 2010 Captiva LX and in 3 years the screen has blanked a few times. It can remain blank for months. Holden said they would replace it on warranty , or fix it, but neither happened. On a hunch (I work in IT), I worked out I could reset this myself. Here's how - 1) make sure your ignition is off. 2) Now press the first 3 physical buttons on Nav unit and keep holding them down for another 10 seconds, while you start the car. Your screen will come back to life. Why the first 3 buttons? Well, I decided to hold as many buttons as I could while re-powering the unit. It's probably just the menu button I suspect.
Map updates .... lol !!!! Yeah , right!
Replacement GPS unit, for Series II models there are plenty around. If you are Series I owner like me, you can only get a unit that takes place of your stereo down below, so would end up with 2 - the retarded one that comes with the Daiwoo (Holden Captiva LX) from factory, and the fully functional and updateable one that comes from an aftermarket company for 1/2 the price, but in where your stereo is.