HSV customer service shortfalls

[VU SS 50]

Having just bought a VZ Maloo R8 when i read the brochure (and website and pdf file) as i was buying it i read about an areial that you could position at a preset height by the driver ( as was in my VT Calais , i have a low roller door an get sick of it hitting on the way in ) .After i had the car a couple days i tried to find out how to adjust this and could not ..... contacted service dept ... no idea , talked with HSV dealer ... less of an idea , ended up getting an address and went thru those channels to end up getting a receptionist message on the mobile that "the specs were wrong on the website and in the sales brochure ...and the pdf ...bad luck " :(

Where does one stand with this ?

I have let it rest for a bit but am getting sick of the lack of after sales service as after having the car for 3 plus mths i have yet to recieve the "bonus " attache case etc (run out of stock ) . Then get a letter asking about how satisfied i am with things asking how my Rodeo is :eek:

Gotta say i am not happy and will doubtfully be buying another HSV again

BTW the car is good , no issues with it

[Inter-ceptor]

Having just bought a VZ Maloo R8 when i read the brochure (and website and pdf file) as i was buying it i read about an areial that you could position at a preset height by the driver ( as was in my VT Calais , i have a low roller door an get sick of it hitting on the way in ) .After i had the car a couple days i tried to find out how to adjust this and could not ..... contacted service dept ... no idea , talked with HSV dealer ... less of an idea , ended up getting an address and went thru those channels to end up getting a receptionist message on the mobile that "the specs were wrong on the website and in the sales brochure ...and the pdf ...bad luck " :(

Where does one stand with this ?

I have let it rest for a bit but am getting sick of the lack of after sales service as after having the car for 3 plus mths i have yet to recieve the "bonus " attache case etc (run out of stock ) . Then get a letter asking about how satisfied i am with things asking how my Rodeo is :eek:

Gotta say i am not happy and will doubtfully be buying another HSV again

BTW the car is good , no issues with it

Well are you happy with the end product (the car) or what?

[Haroc]

Well are you happy with the end product (the car) or what?


One would guess reading his whole post would answer that...
not mentioning the last line :)

[VU SS 50]

yeh the car is good , power is better than LS1 , fuel economy good , traction control useless in the wet at part throttle and annoying at the drags :p


great car just peeved at not getting what was advertised in the brochures then basically getting told tough shit .Why bother with brochures at all if they are not correct ?

[wrexed03]

Tell you what i will have the car and i will buy you a "bonus " attache case :lol: Sorry couldnt resist.

[seedyrom]

the only way i know of, results in a clunk, clunk, clunk when you turn off ignition, as it tries to wind down to a starting height that is below normal. Not really good for the motor.

Depending on how keen you are, you could pull aerial out, open it up and snip a foot off the 'rope' ... but again prob not suitable BUT ... holden might do it for you though if faced with a breach of advertising claim)

[BLACK 346]

Having just bought a VZ Maloo R8 when i read the brochure (and website and pdf file) as i was buying it i read about an areial that you could position at a preset height by the driver ( as was in my VT Calais , i have a low roller door an get sick of it hitting on the way in ) .After i had the car a couple days i tried to find out how to adjust this and could not ..... contacted service dept ... no idea , talked with HSV dealer ... less of an idea , ended up getting an address and went thru those channels to end up getting a receptionist message on the mobile that "the specs were wrong on the website and in the sales brochure ...and the pdf ...bad luck " :(

Where does one stand with this ?

I have let it rest for a bit but am getting sick of the lack of after sales service as after having the car for 3 plus mths i have yet to recieve the "bonus " attache case etc (run out of stock ) . Then get a letter asking about how satisfied i am with things asking how my Rodeo is :eek:

Gotta say i am not happy and will doubtfully be buying another HSV again

BTW the car is good , no issues with it

Sorry, but you must has a lot of spare time to be chasing
up a radio mast.

[VU SS 50]

Black 346

yeh i do get a lot of spare time :P


just amazed that Holden advertises

-what they don't give (adjustable areial)

-offer what they can't give (attache case )

-ask about what you have not bought (rodeo)

i shoulda bought an SS then i wouldn't be dissappointed

[Tre-Cool]

or kept the old ute and saved it from the pain it's been through in the last 12 months. :lol:

[Inter-ceptor]

One would guess reading his whole post would answer that...
not mentioning the last line :)
yes I know but one would ask "why did i go there? for customer service or the car?" i dunno holden dealers are known to be jackasses!

[ACT_Cross8]

If I ever bought a HSV (might one day, who knows) I would expect to be treated above the average Holden buyer. After all, they are meant to be a premium product, not just an expensive Commodore. You can get screwed over for a lot less outlay...

[Chris5.7ltr]

Jus turn your radio off before entering the garage (mine does the same so thats what I do), I know you shouldn't have to but I get the feeling you won't get far with your dealer or HSV.
They have your money now, so why would they bother helping you?:rolleyes:

Maybe at your next services, explain to the boss of the place how this will be the only time they will see anything of you again because of this.

In the mean time, go out and enjoy your nice R8 Ute!.:D

[Holdendriver]

If I ever bought a HSV (might one day, who knows) I would expect to be treated above the average Holden buyer. After all, they are meant to be a premium product, not just an expensive Commodore. You can get screwed over for a lot less outlay...

Hate to dissapoint you, but you don't get treated as anything special.
When we got ours the dealer was OK but HSV themselves had no idea of customer service. Can't remember what the trinket was when we bought our VS but they didn't get it to us for months ( not the dealer HSV)
In general they were worse than bad, didn't answer phone calls staff didn't know much about range, etc etc.
At the end of the day, Just didnt bother with them and they were a much smaller company in those days ( think our build no was 600 or so) I can only imagine how they are now!
Having said all that, the vehicles are worth every cent of what you pay for them, our old VS runs rings around anything we have had since handling wise it was a really well balanced vehicle. To the original poster, enjoy your HSV!

[Cat755]

VU SS 50, I don't know what sales brochure you are refering to but the one I have, that lists the specs of all HSV VZ models (2004-2005), shows that only the Clubsport R8, Senator, Grange and Avalanche came with driver adjustable pre-setting for height. The Maloo R8 is only listed as having the auto full up or down. At the back of the catalogue there is also the fine print disclaimer that states changes can be made etc.
I have always been treated exceptionaly well during the purchase and after by my dealer and at times when I have made direct contact with HSV they have been very helpfull and courteous. I don't know if I get treated any better than any other new car purchaser but it sure feels that way :)

[lxhatch]

Sorry to hear of your problems VU'

My experience was totally different - got the "royal" treatment the whole time - received stacks of trinkets/coolers/bags/keyrings/compendium etc in 3 weeks after purchase. The service mechanic has his name on the "next service" sticker, Totally satisfied to date.

Could suggest writing an email or letter to the dealer principal you bought it from and ask him to get HSV to pay for replacing the aerial with an adjustable one. Worth a try - just dont flame him, as it's HSV's stuff-up.

(I had similar issues with another manufacturer and this method worked a treat)

Good luck :)
and I luuvvvv my Ava :D

[BlackClubbie]

Here's a tip mate,

record the radio during the night on a tape, and play it during the day in the car.... WAIT ! There's no tape players in new cars anymore !!! what is the police doing ???

:-)

[Danv8]

You would think in this day and age that you wouldn't require an aerials that sticks out like a sore thumb. Although I am not sure how them intergrated aerials into the windscreens are.

[HSVREDSLED]

Black 346

yeh i do get a lot of spare time :P


just amazed that Holden advertises

-what they don't give (adjustable areial)

-offer what they can't give (attache case )

-ask about what you have not bought (rodeo)

i shoulda bought an SS then i wouldn't be dissappointed


Dont worry about the attache case. If they are still the stainless metallic looking variety, they scratch up in no time and look crap. The leather airport
bags are a little better, but pretty small.

I have had good service through Holden/HSV just about to get a entire front bumper resprayed under warranty.

[Danv8]

Here's a tip mate,

record the radio during the night on a tape, and play it during the day in the car.... WAIT ! There's no tape players in new cars anymore !!! what is the police doing ???

:-)

God knows why I did it but I did!

Stuff the glovebox with CD's in the Falcon that does not have a CD player at all. :lol:

[HSVMAN]

Black 346

yeh i do get a lot of spare time :P
just amazed that Holden advertises
-what they don't give (adjustable areial)
-offer what they can't give (attache case )
-ask about what you have not bought (rodeo)
i shoulda bought an SS then i wouldn't be dissappointed

Cant find in the brochure where it says the aerial is adjustable in anything other than Clubsport R8, Grange, Senator & Avalanche.
Definately not Maloo R8.
Some gifts are slow coming out at present and have been since January. But it is a GIFT so why complain? You will get it and if they are not fast enough change it to something they can give you now.

You should write back complaining that your "Rodeo" has a speed vibration at 240km/h :lol: :lol:

[BlackClubbie]

Black 346

yeh i do get a lot of spare time :P


just amazed that Holden advertises

-what they don't give (adjustable areial)

-offer what they can't give (attache case )

-ask about what you have not bought (rodeo)

i shoulda bought an SS then i wouldn't be dissappointed


Yeah, but then they would have asked you if you're satisfied with the Barina :-)