Classic Comment by Holden Salesman

[lukey73]

This one has to be a classic, Mate of mine has organised a new VZ SS in Turismo. He got the car from one dealer but went to another to kill some time have a sit and drool at what he is about to get ( when the car gets into the dealership).

The car he ordered is going to be fitted with a modified exhaust so make it sound like a V8 (now remember he hasnt gone to the dealership he bought the car) so he starts chatting away with the sales person who tells him that unless the exhaust ( and here is the classic line ) fitted by a Holden Authorised Dealer ( Read them !! ) there is no warranty on the car.

My Mate starts to panic calls me, i call Holden who basically say that a load of BS and it is only if something happens caused by the fitment of an aftermarket system would the warranty be void on the particular part of the car.

Has any one else ever had this type of stuff said to them???

Luke

[markone2]

My Mate starts to panic

Might want to phone Holden to enquire about the 6k reinbursment yer mate could obtain by cancelling his VZ order ......and buying the new fangled VE model ..before he panicks :errr:

[lukey73]

He really wants a Turismo coloured one and got it a very good price, comes down to cost as i dont think he would have got a VE at the same price for a while to come.

[csv rulz]

When my old man bought his VX SS new he put an aftermarket exhaust system on it, sounded unreal, and the dealer Booran Holden didnt mind it didnt affect the warranty at all. The mechanics use to fight over who could move it / test drive it. When sitting in the waiting room we use to be able to hear them rev it all of them loved the note.

But we still got repairs done under warranty, ie: new motor due to gudgin nock

[planetdavo]

There can be warranty issues if REPLACING the exhaust with anything non genuine. Holden have issued a bulletin about this on VZ's. That part is true.

[Y2kGoofball]

anything thats non genuine can have a problem, dont forget the manufacturer doesnt want to pay to replace parts stuffed because of someone elses shotty work.

[AndrewW]

I was told by the service manager at my supplying dealer, after I had taken delivery of the car, that any of the following would void the entire warranty on the car:

1. Cat back exhaust
2. Extractors
3. Edit
4. Diff
5. Ripshift

Needless to say I got the exhaust and edit done and now the car is serviced by a dealer with more than one brain cell.

Andrew.

[swingtan]

Interesting thread....

I had my VZ SS 6Lt supplied from the dealer with a full DiFillipo systems fitted by their "fitter of choice". So when I picked the car up it was already sounding great. The deal was that if there was an issue with the exhaust, I take it to the fitter, anything else and I go back to the dealer.

Will Holden honor the new car warranty ? Well I've had the dealer look into the "lazy lifter" issue that the L76 seems to be showing in a few cars ( if you have the problem, you know what I'm talking about ). They called in the boys from the factory who took the car into the dealer work shop and went over the car for 30 min. The result is that I'm now waiting for a full set of non "DOD" lifters to arrive from Canada so the dealer can replace all the lifters with brand new ones.

I guess that my experience is that the factory will honour the warranty on all but the replaced parts, as I would expect. Got to say that it's been great service form both the dealership and the factory guys.

Simon.

[planetdavo]

I was told by the service manager at my supplying dealer, after I had taken delivery of the car, that any of the following would void the entire warranty on the car:

1. Cat back exhaust
2. Extractors
3. Edit
4. Diff
5. Ripshift

Needless to say I got the exhaust and edit done and now the car is serviced by a dealer with more than one brain cell.

Andrew.
Holden themselves made those rules, not that dealer. If you have a problem that needs the area manager to look at your car, don't think that you'll be any better off with your new,"more than one brain cell" dealer!!!!!!!
Modifiers beware.........

[HSV,_I_GOT_ONE]

When I spoke to my dealer about doing mods their response was, "it wouldnt be a holden if you couldnt do mods!" I was sold!

[Animal]

Just remember guys, a Holden Dealer does not represent Holden, they are not Holden, or ever will be Holden.

They are merley an avenue to sell vehicles for Holden. They do not support the warranty, Holden does. They really have no say in where the vehicle is serviced either. Ultratune are legally able to do this, not just a Holden dealer.

Some dealerships make more from servicing Holdens than they do selling them. And remember, the dealership is there to make money, not from Holden - from poor suckers like us.

Have your car services somewhere you trust, some Holden dealers are simply crooks in a suit.

[VooDoo]

Holden have a common sense warrenty. If your mods cause a failure in another componant then it wont be covered. If something fails that is completely unrelated to your mods then it is covered. As someone who has extensively modded and still had the car serviced at Holden (Zupps in Brisbane) i know what they will accept and what they dont. I used to tell them my new PB's at willowbank and every mod i did. When i had a warranty issue that wasnt related to a mod, no problems at all. I dont expect them to be a pit crew for my racing and they were never asked to replace something i broke. Not everyone has horror stories from dealers. i was very happy with the service. Of course the turbo and now the stroker is well past their experiance so its PT 100% now.

[cossmo]

I also have had no issue with the mods and warranty work - in fact my dealer of choice (summit) said to me 3 wweks ago that they would fix a problem that is half warranty and half aftermarket exhaust i just had to get the exhaust fixed first then come back.

[planetdavo]

Just remember guys, a Holden Dealer does not represent Holden, they are not Holden, or ever will be Holden.

They are merley an avenue to sell vehicles for Holden. They do not support the warranty, Holden does. They really have no say in where the vehicle is serviced either. Ultratune are legally able to do this, not just a Holden dealer.

Some dealerships make more from servicing Holdens than they do selling them. And remember, the dealership is there to make money, not from Holden - from poor suckers like us.

Have your car services somewhere you trust, some Holden dealers are simply crooks in a suit.
Yeah, nice sell job for your own side of the industry with this answer......:spew:
Any dealer is obligated to fix a warranty issue on anyones Holden, no matter where it was bought, AS LONG AS THE ISSUE FITS HOLDEN'S CRITERIA. As I said above, Holden issued the no modification criteria to all dealers, and dealers are the manufacturers approved warranty provider. If they do not provide a level of service acceptable to Holden, the dealer can lose their franchise in extreme cases. So, contrary to your claims, they actually are "representing" Holden in this area.
Some are just a bit more lenient, but if it's a grey area, and the area manager is required to approve the work, it's a fair chance many mods will void that area of warranty.

[alexcs]

Yeah, nice sell job for your own side of the industry with this answer......:spew:
Any dealer is obligated to fix a warranty issue on anyones Holden, no matter where it was bought, AS LONG AS THE ISSUE FITS HOLDEN'S CRITERIA. As I said above, Holden issued the no modification criteria to all dealers, and dealers are the manufacturers approved warranty provider. If they do not provide a level of service acceptable to Holden, the dealer can lose their franchise in extreme cases. So, contrary to your claims, they actually are "representing" Holden in this area.
Some are just a bit more lenient, but if it's a grey area, and the area manager is required to approve the work, it's a fair chance many mods will void that area of warranty.

i have yet to hear of a dealer knock back work on the interior of a modded car anywhere. your comments seem at odds with several dealers in syd, all of which say that the part modded is obv not warranted, and any damage related to the install or operation of that part is not warranted.

[VZGEN4]

When I asked my service manager in melbourne about a full exhaust system he said I'd void my engine/driveline warranty... But doing cat back was ok...

Seems every dealer says something different!

[planetdavo]

i have yet to hear of a dealer knock back work on the interior of a modded car anywhere. your comments seem at odds with several dealers in syd, all of which say that the part modded is obv not warranted, and any damage related to the install or operation of that part is not warranted.
Read my answer again. The answers are all there....!!!!!

[planetdavo]

When I asked my service manager in melbourne about a full exhaust system he said I'd void my engine/driveline warranty... But doing cat back was ok...

Seems every dealer says something different!
True.
But as I've answered a couple of times now, the OFFICIAL HOLDEN MANUFACTURERS ANSWER is that ANY mods to ANY part of the exhaust piping, driveline, PCM, bodywork, whatever that area is, can VOID WARRANTY. Particularly anything that can alter the emmisions. This change of policy came in with Euro3. Most dealers are lenient to varying degrees with this, BUT....THEY....DON'T....HAVE....TO....BE, and can end up paying for the warranty work themselves if Holden's rep discovers things aren't standard.
For everyone disputing this, read it again and again and again, and understand the wording of it!

[Animal]

Yeah, nice sell job for your own side of the industry with this answer......:spew:
Any dealer is obligated to fix a warranty issue on anyones Holden, no matter where it was bought, AS LONG AS THE ISSUE FITS HOLDEN'S CRITERIA. As I said above, Holden issued the no modification criteria to all dealers, and dealers are the manufacturers approved warranty provider. If they do not provide a level of service acceptable to Holden, the dealer can lose their franchise in extreme cases. So, contrary to your claims, they actually are "representing" Holden in this area.
Some are just a bit more lenient, but if it's a grey area, and the area manager is required to approve the work, it's a fair chance many mods will void that area of warranty.

Davo, you really need to leave whatever planet you are on and join the rest of us here.