Another dealer bashing thread!

[Bravotwozero]

Well bought my VY SS from a Holden dealer down here in Melbourne about 4 weeks ago.
It is quicksilver 03 VY Series 1 SS with 65,000 k's on the clock. Anyway my experience with this particular dealer was all positive right from the start. The particular sales guy I dealt with was quite laid back and didn't put any pressure on me whatsoever.

My wife will attest to this, buying a car would have to be the single biggest thing I really hate doing. Nothing worse going from car to car hearing different sales folk giving you their own unique form of bullshit.
Anyway after I'd had the car for about a week, I noticed a rather dodgey bit of paint on the roof. Looked like it'd been touched up really bad as well. Thought to myself "that'll teach you for being a short ass and not looking at the roof when initially inspecting the car."

Well after a couple of washes, this patch becam far more noticeable. On closer inspection it turned out that the paint was all cracked and hadn't been touched up at all. Looked like the car yard had tried to cover it up with some kind of silvery substance.

I then took the car into a panel repairer across from where I work for an opinion. The guy that looked at it was under the impression that they had gotten some of that coloured polish you can get (can't remember who makes it) and tried to cover it up.

The owner of this panel shop then proceeded to launch into a tirade about how dodgey car dealers are, how I should go to the media if they won't fix it and all sorts of crap. Funny little Dutch bloke. Think he was more upset about it than I was! :lol:

http://i120.photobucket.com/albums/o172/woteva_02/Shit_paint.jpg

So I call car yard and talk to the guy who sold me the car who seemd quite surprised that paint was cracking. And then get the old "you'll have to contact the service department." So end up going down there and some guy from the service department come out and has a look. He then gets the guy who sold me the car who in turn gets the used car sale manager. Do these guys have no balls to make a decision? :rolleyes:

Well the sales manager says its from bird shit and that there is nothing they can do. I then get ready to throw the biggest dummy spit of the century, and I think he saw it coming so then offered to split the costs 50/50. I then retorted with what the panel guy told me and pointed out clearly that they'd tried to shaft me by covering it up, and that if they'd been honest up front when I originally purchased the car I would have probably agreed to a 50/50 split. He finally relented and agreed to respray the roof.

The dealer shall remain nameless! ;)

http://i120.photobucket.com/albums/o172/woteva_02/Number_plate.jpg

Not really a dealer bashing thread. The salesman that sold me the car was pretty good and I'd recommend them if you're looking for a car. Just make sure you check the roof! :whip:

[seldo]

I reckon you very did well and that the dealer should be congratulated on a 50/50 fix. It's a used car ferchrisakes and he is under no obligation whatsoever to rectify pre-existing paint or panel damage. The only person at fault here is you for a) not looking carefully enough in the first place, and b) for bad-mouthing the dealer when he's done nothing wrong and could/should have told you to jam it... Many a new-car dealer would have argued that the damage must have happened after delivery by bird-poop or somesuch and that it's not their fault.
I reckon you owe him an apology.

[diabolic]

Be careful, there's enough of your numper plate in that pic if a bird saw it and wanted to crap on your roof.

[macca33]

Have to disagree there Seldo, if the dealer in question knew about the fault and attempted to cover it up - using coloured polish or similar, then quite frankly, they are not only legally, but also ethically bound to rectify the situation.

Yes, cars are sold 'as is,' BUT, the deliberate action of covering up a known problem amounts to deception.

Had he known of the problem, he may have been in a position to nut out a better deal, or simply leave the car where it was and look elsewhere.

Cheers,

Macca

[German Statesman]

Have to disagree there Seldo, if the dealer in question knew about the fault and attempted to cover it up - using coloured polish or similar, then quite frankly, they are not only legally, but also ethically bound to rectify the situation.

Yes, cars are sold 'as is,' BUT, the deliberate action of covering up a known problem amounts to deception.

Had he known of the problem, he may have been in a position to nut out a better deal, or simply leave the car where it was and look elsewhere.

Cheers,

Macca

The dealer shouldn't have covered up the defect, but they shouldn't be responsible for something a previous owner did.

A 50/50 split sounds like the right way to go - you were lucky they coughed up for the whole amount.

Go away and count your blessings while thanking your lucky stars

[T_Kiwi]

I fail to see where you guys are coming from, this is it in a nutshell.....He tried to rip him off and got caught out and foot the bill. Full Stop.:D

[ssgirl2]

No the dealer shouldn't have covered it up. Ethically the Dealer should have pointed it out to you prior to signing the contract and not covered it up. They just hoped no one would notice until a few more weeks down the track...then it would have been a different story.

You really were very lucky getting them to cover it 100%.

Is the Dealer going to do the bodywork themselves (or sublet to their preferred shop) or have they agreed to pay for the work to be done by someone you choose?

SS :)

[Bravotwozero]

Its a tongue in cheek dealer bash. And yes I'm very happy with the outcome.
I was just a bit miffed that they tried to cover it up. They can't say they didn't notice it because paint protection was applied before I picked it up.

Like I stated at the bottom of my original post. I'd recommend them.
Dealer is organising the respray. I could have insisted on finding my own repairer, but I think I'd pushed my luck enough as it is!

[Y2kGoofball]

He then gets the guy who sold me the car who in turn gets the used car sale manager. Do these guys have no balls to make a decision?
I dont know whether you mean the service guys or the sales guys but I'll let you in on it. I'm not having a go at you either way, just thought I'd explain it.

Working in service for a manufacturer its taught me one thing. Sales people love you until theyve got your money, then they couldnt give a stuff, it becomes the "aftersales" problem - which is us.

We have this problem quite regulary where new car sales promise all sorts of stuff to sell the car, then either forget to order it or promise it despite the fact its not suitable for your car. For instance, for the brand I'm working for they promise a towbar with towbar mounted bike rack. The bike racks dont meet ADRs and therefore arent availiable in Aus whatsoever because they reduce rearward visibility too much, yet we recieve countless orders for them and we're the ones who cop the customers abuse when we say we cannot legally do it.

Any issues after theyve sold you the car and they then palm it off to the service deprarment and usually blame us for their stuff up. Its often we recieve a copy of a letter where "the salesman was great until he directed me to your service department who were unhelpful"

The problem is in cases like yours theres nothng the service center can do, we're not a panel shop unfortunately. If the sales guy raises a repair order for your car we can organise for it to go to a panel shop and be quoted, unless you want to pay for the cost of that which I seriously doubt you do. Or we can sell you a touch up pen.

Ive had it happen in the past. The salesman promised a $22 touch up pen as part of a deal. He forgot to order it or make mention of it (how am I suppose to know about it). Customer comes in, I tell him its a special order in, he leaves unhappy. He asks me to order it, but fails to tell me its supposed to be part of the deal. I then ring him 3 days later to say its in, he comes in, and spits the dummy because I tried to charge him for it. The salesman then told me it was part of the deal and THEN he does the proper procedure, raises a RO for it, I book it out to it (so new car sales pay for it) and wallah, done. In the mean time we recieve a letter where its all praises for the salesman because there was no problems with the sale, and all criticism of the servide department because the salesman told him we didnt order his touch up pen and we knew it was part of the deal, and as usual we get our butt kicked by higher management for a salesmans stuff up and then ultimate bullshit to keep his name clean.

So I learn and the next time it happens with a $200 accessory I just give it to the customer and away he goes happy. Problem is we've never seen him back, the contact details he gave me were for a completely different car, and the salesmans now left the company. This happened in june, its still showing as in my stock and avaliable. so with no customer info, incorrect rego and a salesman who wont talk to us it looks like spare parts have to pay for it, because surprise surprise the salesman forgot to order it. See, when I dont follow procedure I end up in strife.

Its a hassle but salesman no matter how nice they are are always salesman and no matter what they'll always blame the service guys for their stuff up. The problem is as a customer you dont see that and you then get a bad view of the service department when its quite often not our fault.

What salesman dont realise is on average they sell you one car once every 5 years or so, we service them once or twice a year and sell you everything to keep it running, it doesnt help the company when you leave the sales office with a hate of the service department and take it elsewhere.

Good to hear theyve agreed to fix it, my point exactly, the salesman knew it was his faut but tried to palm you off to the service department.

Bet you werent happy after going out of your way to take it into service to be told theres nothing they can do about it hey.

[Bravotwozero]

Interesting read Y2. And that doesn't surprise me at all. But I don't think I'll be going back for a service. (Although get 10% off servicing and accessories.)

Nah no gripes with service department. Everyone I've actually spoken to down there has been great. After the go ahead was given for the respray, guy from service department organised the respray and lined up another car (also free) while I waited. So I'll drop the car off Monday arvo, take the loaner and then pick mind up thursday or friday. Service department was great.

Like I said, this is a little tongue in cheek.

[seldo]

Have to disagree there Seldo, if the dealer in question knew about the fault and attempted to cover it up - using coloured polish or similar, then quite frankly, they are not only legally, but also ethically bound to rectify the situation.
Sorry Macca, but that's nonsense. It's a USED car! Are you saying the dealer isn't even entitled to brush-touch a stone-chip or even polish the damn thing? As for the legally/ethically bit that again is bullsh. :lol: You should see some of the lurks that buyers try to pull....


Yes, cars are sold 'as is,' BUT, the deliberate action of covering up a known problem amounts to deception.
Again...total bull! Do you think that any person, be they private or dealer, is going to go around and point out every little deficiency....???? Get a grip boyo! It's a U S E D car! The correct mantra is "Let the buyer be aware"....and that goes for whether they are buying a car, a horse or a s/h roller-skate...
Like I said - that the dealer agreed to fix it is a testament his personal business ethic that he is prepared to go beyond his responsibilities, both legal, moral and ethical, to fix it and make the buyer happy, despite the fact that he had no obligation whatsoever to do so.


Had he known of the problem, he may have been in a position to nut out a better deal, or simply leave the car where it was and look elsewhere.
Had the dealer known he'd be up for this sort of hysterical faux "poor ripped-off buyer" act he may well have been glad to do so...
You don't hear the dealer saying that the buyer ripped him off by changing the tyres after the trade-in was agreed, or that the buyer failed to advise him that the car's tranny slipped when it was hot, or that he deliberately brought it in dirty to hide the hail damage....
Some of you blokes are such whingers...

[team illucid]

I dont know whether you mean the service guys or the sales guys but I'll let you in on it. I'm not having a go at you either way, just thought I'd explain it.

Working in service for a manufacturer its taught me one thing. Sales people love you until theyve got your money, then they couldnt give a stuff, it becomes the "aftersales" problem - which is us.

We have this problem quite regulary where new car sales promise all sorts of stuff to sell the car, then either forget to order it or promise it despite the fact its not suitable for your car. For instance, for the brand I'm working for they promise a towbar with towbar mounted bike rack. The bike racks dont meet ADRs and therefore arent availiable in Aus whatsoever because they reduce rearward visibility too much, yet we recieve countless orders for them and we're the ones who cop the customers abuse when we say we cannot legally do it.

Any issues after theyve sold you the car and they then palm it off to the service deprarment and usually blame us for their stuff up. Its often we recieve a copy of a letter where "the salesman was great until he directed me to your service department who were unhelpful"

The problem is in cases like yours theres nothng the service center can do, we're not a panel shop unfortunately. If the sales guy raises a repair order for your car we can organise for it to go to a panel shop and be quoted, unless you want to pay for the cost of that which I seriously doubt you do. Or we can sell you a touch up pen.

Ive had it happen in the past. The salesman promised a $22 touch up pen as part of a deal. He forgot to order it or make mention of it (how am I suppose to know about it). Customer comes in, I tell him its a special order in, he leaves unhappy. He asks me to order it, but fails to tell me its supposed to be part of the deal. I then ring him 3 days later to say its in, he comes in, and spits the dummy because I tried to charge him for it. The salesman then told me it was part of the deal and THEN he does the proper procedure, raises a RO for it, I book it out to it (so new car sales pay for it) and wallah, done. In the mean time we recieve a letter where its all praises for the salesman because there was no problems with the sale, and all criticism of the servide department because the salesman told him we didnt order his touch up pen and we knew it was part of the deal, and as usual we get our butt kicked by higher management for a salesmans stuff up and then ultimate bullshit to keep his name clean.

So I learn and the next time it happens with a $200 accessory I just give it to the customer and away he goes happy. Problem is we've never seen him back, the contact details he gave me were for a completely different car, and the salesmans now left the company. This happened in june, its still showing as in my stock and avaliable. so with no customer info, incorrect rego and a salesman who wont talk to us it looks like spare parts have to pay for it, because surprise surprise the salesman forgot to order it. See, when I dont follow procedure I end up in strife.

Its a hassle but salesman no matter how nice they are are always salesman and no matter what they'll always blame the service guys for their stuff up. The problem is as a customer you dont see that and you then get a bad view of the service department when its quite often not our fault.

What salesman dont realise is on average they sell you one car once every 5 years or so, we service them once or twice a year and sell you everything to keep it running, it doesnt help the company when you leave the sales office with a hate of the service department and take it elsewhere.

Good to hear theyve agreed to fix it, my point exactly, the salesman knew it was his faut but tried to palm you off to the service department.

Bet you werent happy after going out of your way to take it into service to be told theres nothing they can do about it hey.


nice writeup ... good to hear a different side.

[German Statesman]

I dont know whether you mean the service guys or the sales guys but I'll let you in on it. I'm not having a go at you either way, just thought I'd explain it.

Working in service for a manufacturer its taught me one thing. Sales people love you until theyve got your money, then they couldnt give a stuff, it becomes the "aftersales" problem - which is us.

We have this problem quite regulary where new car sales promise all sorts of stuff to sell the car, then either forget to order it or promise it despite the fact its not suitable for your car. For instance, for the brand I'm working for they promise a towbar with towbar mounted bike rack. The bike racks dont meet ADRs and therefore arent availiable in Aus whatsoever because they reduce rearward visibility too much, yet we recieve countless orders for them and we're the ones who cop the customers abuse when we say we cannot legally do it.

Any issues after theyve sold you the car and they then palm it off to the service deprarment and usually blame us for their stuff up. Its often we recieve a copy of a letter where "the salesman was great until he directed me to your service department who were unhelpful"

The problem is in cases like yours theres nothng the service center can do, we're not a panel shop unfortunately. If the sales guy raises a repair order for your car we can organise for it to go to a panel shop and be quoted, unless you want to pay for the cost of that which I seriously doubt you do. Or we can sell you a touch up pen.

Ive had it happen in the past. The salesman promised a $22 touch up pen as part of a deal. He forgot to order it or make mention of it (how am I suppose to know about it). Customer comes in, I tell him its a special order in, he leaves unhappy. He asks me to order it, but fails to tell me its supposed to be part of the deal. I then ring him 3 days later to say its in, he comes in, and spits the dummy because I tried to charge him for it. The salesman then told me it was part of the deal and THEN he does the proper procedure, raises a RO for it, I book it out to it (so new car sales pay for it) and wallah, done. In the mean time we recieve a letter where its all praises for the salesman because there was no problems with the sale, and all criticism of the servide department because the salesman told him we didnt order his touch up pen and we knew it was part of the deal, and as usual we get our butt kicked by higher management for a salesmans stuff up and then ultimate bullshit to keep his name clean.

So I learn and the next time it happens with a $200 accessory I just give it to the customer and away he goes happy. Problem is we've never seen him back, the contact details he gave me were for a completely different car, and the salesmans now left the company. This happened in june, its still showing as in my stock and avaliable. so with no customer info, incorrect rego and a salesman who wont talk to us it looks like spare parts have to pay for it, because surprise surprise the salesman forgot to order it. See, when I dont follow procedure I end up in strife.

Its a hassle but salesman no matter how nice they are are always salesman and no matter what they'll always blame the service guys for their stuff up. The problem is as a customer you dont see that and you then get a bad view of the service department when its quite often not our fault.

What salesman dont realise is on average they sell you one car once every 5 years or so, we service them once or twice a year and sell you everything to keep it running, it doesnt help the company when you leave the sales office with a hate of the service department and take it elsewhere.

Good to hear theyve agreed to fix it, my point exactly, the salesman knew it was his faut but tried to palm you off to the service department.

Bet you werent happy after going out of your way to take it into service to be told theres nothing they can do about it hey.

Hope you're reading this, Planet Davo - maybe then you'll see why most ex-service department employees are dirty on the industry.

[ssgirl2]

Seldo,

In all seriousness and just for arguments sake, what would you do if you had purchased a NEW vehicle and three weeks later you noticed a mark on the roof like the one photographed above?

SS :)

[mustanger]

nice writeup ... good to hear a different side.

My thoughts exactly.....:cheers:

[German Statesman]

Seldo,

In all seriousness and just for arguments sake, what would you do if you had purchased a NEW vehicle and three weeks later you noticed a mark on the roof like the one photographed above?

SS :)

My 2c worth - I'd have a huge battle on my hands, because I've seen dealers wipe these arguments with "It wasn't on the PD report, you didn't note it at delivery."

I knew a salesman that got an official warning because he would go over the vehicle with a fine tooth comb on delivery with the clients and take it up with the service dept.

[seldo]

Seldo,

In all seriousness and just for arguments sake, what would you do if you had purchased a NEW vehicle and three weeks later you noticed a mark on the roof like the one photographed above?

SS :)
It wasn't new it was used....
And what if you were the dealer and 3 weeks later you noticed that the trade-in had a big mark on the roof that you hadn't noticed....would you want a refund of some of the trade-in price.... they'd laugh you out of town...
And, for what it's worth I DO have a mark on the boot of my car that I only noticed about a month after....It looks like a bird-poop or tree-sap mark and I didn't see it when I collected the car ....but I park in the street under a tree.......so I copped it sweet.


My 2c worth - I'd have a huge battle on my hands, because I've seen dealers wipe these arguments with "It wasn't on the PD report, you didn't note it at delivery."

I knew a salesman that got an official warning because he would go over the vehicle with a fine tooth comb on delivery with the clients and take it up with the service dept.
With a new car - there is a reasonable argument that it should be without blemish, but a used car is a whole different ball-game.
But even with a new car - after 3 weeks....mmmmm?
If you bought a new suit and then took it back after 3 weeks and said it had a hole in it....you'd have 2 chances - none and Buckley's. But the day after buying...maybe...

[spanks]

I dont know whether you mean the service guys or the sales guys but I'll let you in on it. I'm not having a go at you either way, just thought I'd explain it.

Working in service for a manufacturer its taught me one thing. Sales people love you until theyve got your money, then they couldnt give a stuff, it becomes the "aftersales" problem - which is us.

We have this problem quite regulary where new car sales promise all sorts of stuff to sell the car, then either forget to order it or promise it despite the fact its not suitable for your car. For instance, for the brand I'm working for they promise a towbar with towbar mounted bike rack. The bike racks dont meet ADRs and therefore arent availiable in Aus whatsoever because they reduce rearward visibility too much, yet we recieve countless orders for them and we're the ones who cop the customers abuse when we say we cannot legally do it.

Any issues after theyve sold you the car and they then palm it off to the service deprarment and usually blame us for their stuff up. Its often we recieve a copy of a letter where "the salesman was great until he directed me to your service department who were unhelpful"

The problem is in cases like yours theres nothng the service center can do, we're not a panel shop unfortunately. If the sales guy raises a repair order for your car we can organise for it to go to a panel shop and be quoted, unless you want to pay for the cost of that which I seriously doubt you do. Or we can sell you a touch up pen.

Ive had it happen in the past. The salesman promised a $22 touch up pen as part of a deal. He forgot to order it or make mention of it (how am I suppose to know about it). Customer comes in, I tell him its a special order in, he leaves unhappy. He asks me to order it, but fails to tell me its supposed to be part of the deal. I then ring him 3 days later to say its in, he comes in, and spits the dummy because I tried to charge him for it. The salesman then told me it was part of the deal and THEN he does the proper procedure, raises a RO for it, I book it out to it (so new car sales pay for it) and wallah, done. In the mean time we recieve a letter where its all praises for the salesman because there was no problems with the sale, and all criticism of the servide department because the salesman told him we didnt order his touch up pen and we knew it was part of the deal, and as usual we get our butt kicked by higher management for a salesmans stuff up and then ultimate bullshit to keep his name clean.

So I learn and the next time it happens with a $200 accessory I just give it to the customer and away he goes happy. Problem is we've never seen him back, the contact details he gave me were for a completely different car, and the salesmans now left the company. This happened in june, its still showing as in my stock and avaliable. so with no customer info, incorrect rego and a salesman who wont talk to us it looks like spare parts have to pay for it, because surprise surprise the salesman forgot to order it. See, when I dont follow procedure I end up in strife.

Its a hassle but salesman no matter how nice they are are always salesman and no matter what they'll always blame the service guys for their stuff up. The problem is as a customer you dont see that and you then get a bad view of the service department when its quite often not our fault.

What salesman dont realise is on average they sell you one car once every 5 years or so, we service them once or twice a year and sell you everything to keep it running, it doesnt help the company when you leave the sales office with a hate of the service department and take it elsewhere.

Good to hear theyve agreed to fix it, my point exactly, the salesman knew it was his faut but tried to palm you off to the service department.

Bet you werent happy after going out of your way to take it into service to be told theres nothing they can do about it hey.


Couldn't agree more...I am in charge of pre-delivery at a dealership (not holden).
You can imagine my surprise when i got a phone call on my mobile from an irate customer...salesman blamed pre-delivery and then gave out my number saying that i will organise what ever is needed...Great...why don't they just give my address out and the customer can come over for a bbq just to make them feel better..... :flipoff:

[Dickie Knee]

If it took weeks to come out, who's to say the dealer wasn't caught out by the guy who got top $ when he traded it.

Detailing Dept probably gave it a wash and sent it out to the yard.

I know of one HSV that was traded in that had bullet holes bogged up in the doors and 1/4 panels. this wasn't found until a problem was being repaired in the rear window regulator.

[`redoctober]

I know of one HSV that was traded in that had bullet holes bogged up in the doors and 1/4 panels. this wasn't found until a problem was being repaired in the rear window regulator.
What.. the hell? I wonder what the story was behind that one :shock:

[SSV8pilot]

Couldn't agree more...I am in charge of pre-delivery at a dealership (not holden).
You can imagine my surprise when i got a phone call on my mobile from an irate customer...salesman blamed pre-delivery and then gave out my number saying that i will organise what ever is needed...Great...why don't they just give my address out and the customer can come over for a bbq just to make them feel better..... :flipoff:

Just wondering where the Dealer Principal fits in to all this. Do the Sales and Service managers get together and talk about the issues being faced. At the end of the day, the DP I am sure wants to have a customer who comes back for servicing parts and follow up puchase. Also word of mouth (positive and negative) is a powerful marketing tool.

I presume a well run dealership would make sure customers are not just pushed from one dept to the other.

The correspondance so far has made me think about next time I purchase a car. Once the deal is almost signed (and the salesman is itching for closure) - may be worth asking to talk to the service manager and confirm that all the promises about after care etc. etc. have some substance.

[Y2kGoofball]

good to hear the comments guys and girls.

I'll be honest in saying that salespeople can be nice human people, which is what I forgot to mention in my post. Hell I'm best mates with a few salesmen and women (sorry I referred to them last night as salesmen but I know many women who give the men a run for their money), but as I said to them they just need your signature on their piece of paper and their job is complete. Once thats been done it becomes the entire "aftersales division's" problem, and a simple muck up from the sales staff can mean a world of difference for us poor people and we cop the flack while they cop the praise.

I dont blame you if the salesman promises a touch up pen or an accessory as part of the deal, I say good on ya for getting them to pay for it, but its us who cop it when you come in to pick it up and we know nothing about it, nothing about what we were supposed to order, nothing about whose paying for it (someone has to), what colour, most times even what model car

And for the accessories that do come in I'm forever sorting out their stuff ups because rather then talk to me about it before promising, they just order it, it comes in, you come in, we then find out the car has a 3rd row seat or a full size rim or whatever and we cant fit that particular accessory, then its our fault youve wasted a day to bring the car in to be told it cant be done.

Hey I'll also admit I too have had issues with service departments for my car (yes Holden of course), it happens and as a customer you leave unhappy.

I spose what I was trying to get across in this situation is that it wouldve been easy for Bravot to think the Service Department were complete useless gerks who werent interested in helping him when they referred it back to the salesperson, but you need to see it from their side.

[planetdavo]

Have to disagree there Seldo, if the dealer in question knew about the fault and attempted to cover it up - using coloured polish or similar, then quite frankly, they are not only legally, but also ethically bound to rectify the situation.

Yes, cars are sold 'as is,' BUT, the deliberate action of covering up a known problem amounts to deception.

Had he known of the problem, he may have been in a position to nut out a better deal, or simply leave the car where it was and look elsewhere.

Cheers,

Macca
I agree with Seldo.
I've lost count of the number of panel shops that get the sh!ts up because they think it's the local dealers responsibility to give their shop ALL their warranty and used car repair work. As soon as they see another shop getting warranty work, they chuck a tantrum and badmouth the dealer, threaten to take ALL their parts business elsewhere, and anything else they can think of!
Who's to say this isn't the case with the "funny little dutch bloke"?
Everything you have described has followed EXACTLY how Holden (the company) deal with a warranty scenario. It definitely looks like some form of surface etching, which isn't Holden warranty. Considering it's a silver car, and most polishes dry a light colour, I'd defy anyone to be able to tell that a light silver coloured polish has been used to "cover" it up. Most likely detailing buffed the whole car, and it's simply that residue! What if something was dropped on it AFTER the car was bought, and it's simply that polish bubbling in the patch? Anything that obvious is rectified before sale, it's more likely your stand alone "cheap used cars" type yards that attempt those things on sh!ters.....
No doubt a handleful of the usual suspects will respond to me, again claiming like a broken record that I'm in "love" with dealerships, but these threads always get hijacked the same bashers....
As for the thread starter's bashing, the dealer sounds like they have gone out of their way to help in the end, and don't deserve the public rant you gave them.
Hopefully, you don't get any "extra" warranty consideration out of them in return, because you don't deserve it......


Hope you're reading this, Planet Davo - maybe then you'll see why most ex-service department employees are dirty on the industry.

Oh, there we are, my number one "fan"....:nopity:

EVERYONE knows what car salesman can be like. If people can't deal with their crap, and get out of the industry because of it, they shouldn't have ever gone into it!!!!

The ACTUAL reality of most service department advisors getting out of the industry is because they get burnt out dealing with the unrealistic, I don't give a toss if it's my fault- it's your responsibility to fix it for free d!cks they have to deal with every day, or the "I know you did 6 hours work on the car, but at more than $50 in total- you rip off bast@ards" people.....
Exactly the type that bash the dealers on these forum threads actually......


Its a tongue in cheek dealer bash.

Like I stated at the bottom of my original post. I'd recommend them.

Hate to see what you'd say behind your friend's backs then (tongue in cheek of course....) :shock:

[shep]

If thats Birdcrap, that bird needs to be more carefull what it eats.:yup:

Hey Seldo, not all car buyers are the enemy.
We all like to be cared for and pampered, it makes us feel good.
Buying a car, New or used is, for some, a huge event in their lives.
:confused: :confused: :errr:

[Bravotwozero]

Anything that obvious is rectified before sale, it's more likely your stand alone "cheap used cars" type yards that attempt those things on sh!ters.....


Davo, theses were my sentiments exactly. I'd expect this stuff from a dodgey independant, not a Holden dealer. But I disagree with them not knowing about it. Your theory on buffing residue might hold some water, but if I was buffing it, I'd sure as hell notice it. When the paint protection was a applied, again are you saying it went unnoticed?

But I'd like to reiterate what I've said in earlier posts. I'm not really bashing them. I just thought some folks here would have interested in my story considering the views I've read by quite a few people about dealerships.

I feel the dealership as a whole did the right thing by me. Maybe the guy that sold me the car didn't know about it, maybe the guy who polished it didn't notice it. But someone must have noticed it. So in a nutshell I'd say my experience with this dealership was excellent with a slight hiccup. Which was dealt with by them fantastically. :dancenana:

Maybe my wit is losing its edge! :confused:

[German Statesman]

Davo hilariously said...

Oh, there we are, my number one "fan"....:nopity:

EVERYONE knows what car salesman can be like. If people can't deal with their crap, and get out of the industry because of it, they shouldn't have ever gone into it!!!!

The ACTUAL reality of most service department advisors getting out of the industry is because they get burnt out dealing with the unrealistic, I don't give a toss if it's my fault- it's your responsibility to fix it for free d!cks they have to deal with every day, or the "I know you did 6 hours work on the car, but at more than $50 in total- you rip off bast@ards" people.....
Exactly the type that bash the dealers on these forum threads actually......

End of Davo's dribble

:rolleyes: :doh: :weirdo:

There are three certain things in life; death, taxes and Davo getting things on this forum arse about...

This is just an example of the crap that happens in dealerships that burns out staff - you've just acknowledged some of the causes that make people leave the industry. You should also add in internal issues with management/other staff, inconsistent customer service, saving a cent which makes them eventually spend a dollar, and poor renumeration compared to other industries that give employees similar workloads.

I respect your tenacity in always fronting up for Dealerland with all guns blazing, but when you don't consider all points in an argument, contradict yourself continually and bash the same old drum repeatedly, you lose credibility.

Number one fan??? Don't flatter yourself, sunshine :moon: :lmao: If you keep that up, you'll need stronger glasses....

[Vulture]

Seldo, I think the right position is somewhere in between here. That is not just a little discolouration or a couple of stone chips, it is a "vast bowl of pus". I think the act of trying to hide it is at least a little questionable. Buyer beware, though! I often look like a fool going over every inch of my cars when taking delivery, even if new, but it is better to notice before taking it off the lot.

[BigJim]

I actually bought my current HSV GTO from this dealer from the internet. All i had was a few photos to go by. The sales guy assured me the car was top notch and very good for its age being 3 odd years old. They were good to deal with and part of the deal was shipping the car to my door from melbourne to brisbane.

On inspection of car when i recieved it i was very impressed. Car was actually in better condition than i expected and was very happy. The only downside was when it was advertised for sale it actually had around 4000klms more on the clock to what was advertised but that was minor and maybe a sales rep was using it as his drive car and they hadnt updated the klms.

[pltrs]

Couldn't agree more...I am in charge of pre-delivery at a dealership (not holden).
You can imagine my surprise when i got a phone call on my mobile from an irate customer...salesman blamed pre-delivery and then gave out my number saying that i will organise what ever is needed...Great...why don't they just give my address out and the customer can come over for a bbq just to make them feel better..... :flipoff:



GOOD CALL!! :lmao: :lmao: :lmao:

[ssgirl2]

The ACTUAL reality of most service department advisors getting out of the industry is because they get burnt out dealing with the unrealistic, I don't give a toss if it's my fault- it's your responsibility to fix it for free d!cks they have to deal with every day, or the "I know you did 6 hours work on the car, but at more than $50 in total- you rip off bast@ards" people.....
Exactly the type that bash the dealers on these forum threads actually......



You must know everyperson who has taken the position of "Service Advisor" to know the "ACTUAL" reason they get out of the industry. Not EVERY service advisor leaves for these "ACTUAL" reasons!!!!!

There are many reasons they leave, just as you would find with ANY job.

Most advisors I know leave because they hate starting early, finishing late and they don't get paid enough for the hours they put in. They have alot of responsibility, but some don't step up to the plate and do their jobs properly either and eventually they get caught up in the spiral of paperwork and they loose the plot.

How many advisor's smile and welcome you when you walk in the door? From my experience, the advisors that do so, are the ones you want looking after you. They are usually good at their jobs and realise that customer service is number one. If you're an honest and friendly advisor, you'll have no trouble with unhappy customers! If you keep your customers up to date with costs and work being carried out, you won't often have an unhappy customer (unless you're dealing with a stuff up by another person and that's easy enough to sort out if you've got good communication skills and the ability to think outside the square).

Getting "abused" by customers is water off a ducks back - it's part of the job and if you haven't worked that out already then maybe you need to be in another industry. You're so prickly!!!

SS :)

[planetdavo]

You must know everyperson who has taken the position of "Service Advisor" to know the "ACTUAL" reason they get out of the industry. Not EVERY service advisor leaves for these "ACTUAL" reasons!!!!!

There are many reasons they leave, just as you would find with ANY job.

Most advisors I know leave because they hate starting early, finishing late and they don't get paid enough for the hours they put in. They have alot of responsibility, but some don't step up to the plate and do their jobs properly either and eventually they get caught up in the spiral of paperwork and they loose the plot.

How many advisor's smile and welcome you when you walk in the door? From my experience, the advisors that do so, are the ones you want looking after you. They are usually good at their jobs and realise that customer service is number one. If you're an honest and friendly advisor, you'll have no trouble with unhappy customers! If you keep your customers up to date with costs and work being carried out, you won't often have an unhappy customer (unless you're dealing with a stuff up by another person and that's easy enough to sort out if you've got good communication skills and the ability to think outside the square).

Getting "abused" by customers is water off a ducks back - it's part of the job and if you haven't worked that out already then maybe you need to be in another industry. You're so prickly!!!

SS :)
Of course it's "impossible" to know EVERY one, but, having known over 100 advisors in my time through almost every brand of dealership you could name, I feel it's "representative". If you don't agree, well, whatever....
You seem to have missed the whole point I actually said. It is part of the job getting "abused", and I DID SAY THAT, just some people can't handle it on a day to day basis. They are usually the ones that leave the job. I'm NOT a service adviser, and I have absolutely ZERO problem working in this industry!
The reality is that getting "abused" should NEVER be part of the job (OR ANY JOB!), and a number of you should figure that out!!!!
PS: It's not about getting "prickly" easily either, it's about answering back to the HUGE amount of misinformation and just general CRAP that spreads throughout forums! This one is no different!
There are, however, some decent people on here, and I will continue adding my 18 years of experience where necessary.

[German Statesman]

Of course it's "impossible" to know EVERY one, but, having known over 100 advisors in my time through almost every brand of dealership you could name, I feel it's "representative". If you don't agree, well, whatever....
You seem to have missed the whole point I actually said. It is part of the job getting "abused", and I DID SAY THAT, just some people can't handle it on a day to day basis. They are usually the ones that leave the job. I'm NOT a service adviser, and I have absolutely ZERO problem working in this industry!
The reality is that getting "abused" should NEVER be part of the job (OR ANY JOB!), and a number of you should figure that out!!!!
PS: It's not about getting "prickly" easily either, it's about answering back to the HUGE amount of misinformation and just general CRAP that spreads throughout forums! This one is no different!
There are, however, some decent people on here, and I will continue adding my 18 years of experience where necessary.

You sound like you need a hug, Davo.... :wave:

Seeing as though I can't provide, why don't you put the fire in your arse out, put the broken shift button back on your keyboard, have an Aspro and a lie down??

:lol:

[planetdavo]

You sound like you need a hug, Davo.... :wave:

Seeing as though I can't provide, why don't you put the fire in your arse out, put the broken shift button back on your keyboard, have an Aspro and a lie down??

:lol:
Coming from the number one burnt out, broken down, ex service adviser on this forum, who takes EVERY opportunity to bag his previous industry employment, hmmmmmmmmmmmmm....

[HRT 8]

:lock: :closed:

What a fantastic thread!

[German Statesman]

Coming from the number one burnt out, broken down, ex service adviser on this forum, who takes EVERY opportunity to bag his previous industry employment, hmmmmmmmmmmmmm....


Why not? When you see the light, you will too.

Burnt out? Hmm..was, would be the operative term. A shift to a new industry revitalises ones mind, take my word, poppet :woohoo:

As Rachel Hunter says - it won't heppen overnight, but it will heppen. :flip3:

If you're ever up in Bris Vegas, myself and some other ex-advisors I cc'd your posts to will take you out for lunch....how good a bloke am I?

[vh-holden]

Seldo,

In all seriousness and just for arguments sake, what would you do if you had purchased a NEW vehicle and three weeks later you noticed a mark on the roof like the one photographed above?

SS :)

high possibility of that happening in darwin. the bat poop here is dangerous. i have 3 spots on my roof now where you can see primer or metal.


If thats Birdcrap, that bird needs to be more carefull what it eats.:yup:


as above, poo is vicious stuff up here. the doves eat red berry things off the palm trees then poop it out on the car. the berrys are nasty on their own. we had a fight with them at school and ended up itching all over from it. combine that with the digestive juices of an animal.

[ssgirl2]

The reality is that getting "abused" should NEVER be part of the job (OR ANY JOB!), and a number of you should figure that out!!!!
PS: It's not about getting "prickly" easily either, it's about answering back to the HUGE amount of misinformation and just general CRAP that spreads throughout forums! This one is no different!
There are, however, some decent people on here, and I will continue adding my 18 years of experience where necessary.


OK, well I must know nothing considering I've been in the automotive industry since I was 19 (on and off due to parenthood).

There will always be a huge amount of "misinformation" because dealers have different staff, different management and basically they all do things differently. Some do it well and some don't. It's that simple. You constantly get worked up about these things and it's nice to see you're passionate, but if you're that passionate why don't you go and get a job as a DEALER PRINCIPAL and do it YOUR WAY or buy yourself a franchise. If you can't do that, you're just pushing shit up hill!!!

SS :)

[planetdavo]

Why not? When you see the light, you will too.

Burnt out? Hmm..was, would be the operative term. A shift to a new industry revitalises ones mind, take my word, poppet :woohoo:

If you're ever up in Bris Vegas, myself and some other ex-advisors I cc'd your posts to will take you out for lunch....how good a bloke am I?
According to yourself, obviously a very good bloke :bow:

Sorry, use my holiday's for better things than catching up with people that "moved on". I don't need "revitalising" through a wholesale career change like some others...:flip3:
You must have too much spare time on your hands, to feel a need to cc other ex advisors about the topics of a small forum, by the way. It's hardly that important!


OK, well I must know nothing considering I've been in the automotive industry since I was 19 (on and off due to parenthood).

There will always be a huge amount of "misinformation" because dealers have different staff, different management and basically they all do things differently. Some do it well and some don't. It's that simple. You constantly get worked up about these things and it's nice to see you're passionate, but if you're that passionate why don't you go and get a job as a DEALER PRINCIPAL and do it YOUR WAY or buy yourself a franchise. If you can't do that, you're just pushing shit up hill!!!

SS :)
I'm hardly that passionate that I want to go out and be a DP, or own a dealership. I use other means to help finance my lifestyle choices.
I'm just a lone voice against the bu!!shit smeared around, that's all!

[duke5700]

Quick everyone its the seldo and planet davo show, justifying all of holdens bullshit and there own existence. It was an obvious cover up whether by the dealership or the previous owner. Which amounts to an act of fraud. As i was told when i purchsed my second hand vehicle that they do a thorough check before i was allowed to pick it up. Must have been verry thorough for this car. My hand goes up in support though as it sounds like the dealership in this case mite not have known, If they did know then they realised they where caught out and and in either event they fixed the problem so it is a profitable situation for all concerned.

[German Statesman]

Must be tiresome flying around all day in a superhero suit, Davo - does the cape get in your way in the mensroom??

Look...up in the sky...is it a bird...is it a plane...ah forget it, its just DealerMan :lmao:

I just sprayed Fourex all over my monitor...

[Ryzz]

Ok boys and girls, i think we have had enough fun for one day, now run along and find something else to argue about :closed: