Bad Dealer Experience - Cranbourne

[Gen3R8]

I bought a new car form Cranbourne Holden other day for work purposes. I test drove some of the second hand cars in the yard and then opted for a brand new one because the price was not that much different. To close the deal i said to Damien i want the roof rack off one of the vans in the yard and want it fitted to my new one. Done deal. You would think.

Was supposed to pick the new van up today and when i asked whats happening with the roof rack. "He says we cannot take it off the van in the yard so if you want a roof rack you will have to pay for it". I told him that we had a deal. come to think of it when i asked him to write it in the contract he says "Dont worry about it mate well look after it"

I then told him what he could do with his van and told him i am not going ahead with the purchase.


He tells me you cannot back out of the deal because the car has been registered. I then decided to make a few calls and found out that even if the car has been registered you have 48hrs to cancel it without affecting it still being a new unregistered vehicle.

I asked for my deposit back of which they where very reluctant to give back until i made a scene in there showroom with potential customers present.

Then went to Berwick Holden and found the experience so much different. They have been very professional and after explaining to them what had occured previous they offered me a new roof rack at half price. Done deal.

I will never refer anyone or purchase any car from Cranbourne Holden.

CRANBOURNE HOLDEN - YOU JUST LOST ONE

[ssgirl2]

Do you think you should get rid of all of the names in your post? Sometimes we say things in the heat of the moment, then regret them later. Just a thought.

SS :)

[emg]

you asked for bits off another car to be put onto yours? thats a bit shonky if you ask me. The other van is probably advertised to be sold with roof racks as well as other options. It would have been easier if you had just asked for roof racks and made a deal on some new ones. Dealers don't usually rip bits off other cars to be sold on others.

Speaking from experience of course.

[SICK SS]

i think the fact that the car salesman said it wont be a problem is the issue here

[Gen3R8]

you asked for bits off another car to be put onto yours? thats a bit shonky if you ask me. The other van is probably advertised to be sold with roof racks as well as other options. It would have been easier if you had just asked for roof racks and made a deal on some new ones. Dealers don't usually rip bits off other cars to be sold on others.

Speaking from experience of course.

The roof rack on the van in the yard was as good as new and the car wasnt ready for sale. Nothing shonky about that. If they had no intention of giving it to me why did they do the deal to begin with. Now thats shonky. I Didnt expect the dealer to give me a brand new one.

[VYBerlinaV8]

Wow, a car dealer tried to skew a deal to suit themself. Who woulda thought?

[zorro]

you asked for bits off another car to be put onto yours? thats a bit shonky if you ask me. The other van is probably advertised to be sold with roof racks as well as other options. It would have been easier if you had just asked for roof racks and made a deal on some new ones. Dealers don't usually rip bits off other cars to be sold on others.

Speaking from experience of course.

Its not as unusual as you think, my old boy has done it with his cars putting it in conditions of sale (wheels, accesories). he also doesn't deal face to face with salesman until he is happy with what he is buying and goes to sign paperwork.

I support the removal of names, understandably you and the salesman had a 'gentlemans' agreement on the roof racks, if its not in writing it doesn't mean much.

[Crusty]

you asked for bits off another car to be put onto yours? thats a bit shonky if you ask me. The other van is probably advertised to be sold with roof racks as well as other options. It would have been easier if you had just asked for roof racks and made a deal on some new ones. Dealers don't usually rip bits off other cars to be sold on others.

Speaking from experience of course.

You'd be surprised how often this happens with new cars, people may want a black car but with blue leather interior so they swap the interior from a blue car with blue leather so it becomes a blue car with black leather etc etc, happens all the time.

[Souljah]

So after all that you ended up paying for the roof racks anyway?

[Calais V 6.0]

So after all that you ended up paying for the roof racks anyway?

You might want to read the whole thread mate. He went to another dealer that treated him the way he should be treated. Its not about him having to pay. He had a deal with the salesman and it was not followed through with. So, another dealer got the business.

Although I can see how this would get you angry, it might be an idea to take the salesmans name out of the post as it was not in the contract (the salesman made sure of that!!)

The best service I have had is at Lansvale Holden. I only go to them now. And I live on the Central Coast (2 hrs away).

Don from new car sales is a champ. Never pushy and always down the line.

Thought I should put in a good word for a good dealer.

[boyley]

I would of taken the issue up with the sales manager or owner. I can see your annoyance with the scenario, and how often have we heard stories about salesman trying fast ones on.

I cant say I've had an overly enjoyable experience ever when dealing with these guys. Its never as simple as the window price seems.

[planetdavo]

Like EVERYTHING in life, some places are better than others, but it's almost always a particular salesperson, not the whole business. To tarnish the whole dealership is possibly a bit harsh.
I don't think anyone would be surprised you were offered what appears to be "professional" treatment at another dealership, especially after telling them about your other experience. It's an open invitation to lay on some extra charm! If you go to another dealership selling the same brand, it's pretty obvious to them that you quite probably want that brand of vehicle. They will always come out looking golden against a competitor that you are majorly p!ssed off with....

[COSMOS]

You might want to read the whole thread mate. He went to another dealer that treated him the way he should be treated. Its not about him having to pay. He had a deal with the salesman and it was not followed through with. So, another dealer got the business.

Although I can see how this would get you angry, it might be an idea to take the salesmans name out of the post as it was not in the contract (the salesman made sure of that!!)

The best service I have had is at Lansvale Holden. I only go to them now. And I live on the Central Coast (2 hrs away).

Don from new car sales is a champ. Never pushy and always down the line.

Thought I should put in a good word for a good dealer.

I bought my current ride off Don and agree with your sentiments 100%...

[German Statesman]

Like EVERYTHING in life, some places are better than others, but it's almost always a particular salesperson, not the whole business. To tarnish the whole dealership is possibly a bit harsh.
I don't think anyone would be surprised you were offered what appears to be "professional" treatment at another dealership, especially after telling them about your other experience. It's an open invitation to lay on some extra charm! If you go to another dealership selling the same brand, it's pretty obvious to them that you quite probably want that brand of vehicle. They will always come out looking golden against a competitor that you are majorly p!ssed off with....

Davo is correct - I've met some of the biggest wank stains selling cars in good dealerships that unfairly tarnish the name of the dealer.

When that sort of rot goes up into management, THEN you have a bad dealer

[spank]

you asked for bits off another car to be put onto yours? thats a bit shonky if you ask me. The other van is probably advertised to be sold with roof racks as well as other options. It would have been easier if you had just asked for roof racks and made a deal on some new ones. Dealers don't usually rip bits off other cars to be sold on others.

Speaking from experience of course.

the land rover dealer i worked for was always putting bullbars, roofracks, towbars of other cars on the lot to one they had sold, whatever made the customer happy, tho im sure they always factored the value of such parts and labour to swap into the final selling price, but if the customer wanted the "blue one" with the "black" ones roof rack they got it, went for wheels as well, how often have you seen a car and thought "if only it had that ones wheels id buy it"
never rely on a salesmans word, always get whatever conditions in writing no matter how trivial you think it ts, save arguements later

[BIGDAO]

I went into the Cranbourne dealership once to buy something for my ute, and the guy looked me up and down and asked if I REALLY owned a VZ SS ute. I'm 24, got long dreadlocks, and I'm a pretty solid guy, but I don't think that I look like a scumbag! Once I said to him that yes, I most certainly DO own one, his attitude towards me changed, when he noticed I had money to spend.

[MrMaad]

I'm 24, got long dreadlocks, and I'm a pretty solid guy, but I don't think that I look like a scumbag! .

Well your not going to win a beauty contest!

On the Cranbourne Dealership, i have two friends who've had bad experiences there but i've dealt with them twice and found them to be okay, although their new car sales guys are W@#$ERS!

[Gen3R8]

The reason why the couldnt take the roof rack of the van in the yard and fit it to the new van was because the roof rack was not originally designed to fit this vehicle. So some bozo drilled holes through the roof and mounted plates (Like a washer) on the inside so that the bolts would not rip through the roof. The salesperson said they can not fit it this way because it was not roadworthy. I then asked how he could be selling the van in the yard as it would also be not roadworty. AAAHHHHH DDDDOOOHHHH. I have pity on the poor person who buys this van with the roof rack fitted and i cannot understand how even after Holden know that it is not roadworthy. They still to this day have the Van for sale with the roof rack fitted.

The reason why the couldnt take the roof rack of the van in the yard and fit it to the new van was because the roof rack was not originally designed to fit this vehicle. So some bozo drilled holes through the roof and mounted plates (Like a washer) on the inside so that the bolts would not rip through the roof. The salesperson said they can not fit it this way because it was not roadworthy. I then asked how he could be selling the van in the yard as it would also be not roadworty. AAAHHHHH DDDDOOOHHHH. I have pity on the poor person who buys this van with the roof rack fitted and i cannot understand how even after Holden know that it is not roadworthy. They still to this day have the Van for sale with the roof rack fitted.

[Tom Davis]

Hi Gen3R8, I was hoping to get in contact with you relating to your bad experience with Cranbourne Holden several years ago. I am the Dealer Principal at Cranbourne Holden and I was hoping to discuss what happened to you and try and give some feedback to the sales team so we can try and stop it from happening to any customers in the future. I can be contacted at the dealership on 03 59954555. I realise it was a long time ago but never the less we would like to try and fix your experience.

Best Regards, Tom Davis Cranbourne Holden






I bought a new car form Cranbourne Holden other day for work purposes. I test drove some of the second hand cars in the yard and then opted for a brand new one because the price was not that much different. To close the deal i said to Damien i want the roof rack off one of the vans in the yard and want it fitted to my new one. Done deal. You would think.

Was supposed to pick the new van up today and when i asked whats happening with the roof rack. "He says we cannot take it off the van in the yard so if you want a roof rack you will have to pay for it". I told him that we had a deal. come to think of it when i asked him to write it in the contract he says "Dont worry about it mate well look after it"




I then told him what he could do with his van and told him i am not going ahead with the purchase.


He tells me you cannot back out of the deal because the car has been registered. I then decided to make a few calls and found out that even if the car has been registered you have 48hrs to cancel it without affecting it still being a new unregistered vehicle.

I asked for my deposit back of which they where very reluctant to give back until i made a scene in there showroom with potential customers present.

Then went to Berwick Holden and found the experience so much different. They have been very professional and after explaining to them what had occured previous they offered me a new roof rack at half price. Done deal.

I will never refer anyone or purchase any car from Cranbourne Holden.

CRANBOURNE HOLDEN - YOU JUST LOST ONE

[Micks]

Hi Gen3R8, I was hoping to get in contact with you relating to your bad experience with Cranbourne Holden several years ago. I am the Dealer Principal at Cranbourne Holden and I was hoping to discuss what happened to you and try and give some feedback to the sales team so we can try and stop it from happening to any customers in the future. I can be contacted at the dealership on 03 59954555. I realise it was a long time ago but never the less we would like to try and fix your experience.

Best Regards, Tom Davis Cranbourne Holden

Bit of an ol thread dig!!! :doh: don't you think?? Reckon he has now bought a Ford or a Hyundai perhaps :lol:

[whitels1ss]

Hi Gen3R8, I was hoping to get in contact with you relating to your bad experience with Cranbourne Holden several years ago. I am the Dealer Principal at Cranbourne Holden and I was hoping to discuss what happened to you and try and give some feedback to the sales team so we can try and stop it from happening to any customers in the future. I can be contacted at the dealership on 03 59954555. I realise it was a long time ago but never the less we would like to try and fix your experience.

Best Regards, Tom Davis Cranbourne Holden

Hey Tom, the guy has not logged onto the forum for just over 7 months so I have sent him a private message making him aware of new activity on this thread.
Can only hope he comes back & gets in touch with you. :cheers:

[XLR8 V8]

I would have thought any learnings for a sales team were pretty obvious from the information already given? If you do a deal to get a customer to sign a contract, then you have to follow through with it. Pretty simple really.
That said, if a business is only addressing concerns with the sales team 8yrs later, I'm afraid the horse has not only bolted, a whole team of horses have gone with it, died of old age and gone to the glue factory by now.

[vz6.0]

Hi Tom,

I bought a my06 crewman from the cranbourne dealership (which was my second new car bought through that particular dealer) and while I cant fault the service I received with various warranty items during the manufacturers responsibility period I felt a little ripped off that the extended warranty I paid for was represented as an extension of the manufacturers warranty and similar in scope when it clearly was not.

I also wasn't terribly impressed with service paperwork showing wheel/tyre rotation being carried out during scheduled servicing when it was obvious that this did not happen (I marked the inside of each wheel with original location in an obscure way that would be apparent to me, there was no point complaining at the time since I regularly rotated tyres myself and I know a dealer has to justify exhorbitant service costs for an apprentice to change oil)

In summary, my experience with cranbourne holden was fine despite minor issues, I would probably buy from them again if I were in the new car market and I hope you can resolve your issue with the original poster.

[CLUBRED]

ACA would love to stitch up a big dealer, I wonder what repercussions from the public and Holden themselves would have to a story like paying for unnecessary or work not completed.

[Micks]

I would happily pay a stealership to do vehicle repairs/maintenance if they stuck to the specified Job times/charges set down by GM!

[Dickie Knee]

Don''t forget the oil charges. I got charged over $100.00 for the STD Holden Fuchs oil I could have paid $60 RRP over the parts counter(not that I have paid RRP for awhile).

Dealer took one look at the fact it was a Grange and went cha-ching.

Powertorque will be seeing the Grange next time.