Mechanic Abuses Customers VE SS

[SV8er]

Well had the VE Diff Leak fixed today by dealer but here is the story , as i was pulling into the dealership Driveway i noticed my luvley looking VE departing with the Mechanic obviouslly giving it a test drive ..Well to my surprise he took off and seem to boot it a bit between gears and i thought to myself Hmmm if he is doing this now what would he do up the road (Shouldnt think like this but i did)
Anyway decided to drive through dealership and follow , but by the time i managed to get back on to main road with traffic and try and get down side street where he was going would have been about 3- 4 mins so thought oh well what the heck i will just travel down here for a k or so and turn around and go back , blow and behold as i am travelling down the street see my car of to the right at stop sign ready to turn right coming my way ..
Now as the mechanic takes of he decides to tramp it and as he changes from 1st to second i can hear the wheels spin :cussing:

Not a happy chappy i get back to dealership and advise the main service guy exactly what has just happened , he then speaks to head Honcho who comes out about five minutes later and says "sorry that Mechanic has just left and we will have to follow up tommorrow and give you a call first thing in the morning :cussing: :cussing:

What i would like to know if this was you what would you do ?????

The car has just done 1800klms and not even seen its first 3000 k service and some jerk is Abusing my car

At this stage i just want to confront the Jerk and ask him what rights has he got to abuse a customers $50 thou car and get away with it

Man am i FaRKin Pissed offff:cussing: :cussing: :cussing:

[Aspiring Youth]

Its farking annoying. If i was you i would of demanded something because the car is not even really run in yet.

[emg]

when will people accept the fact that thats all holdens are fords are good for? abuse em because they are the best cars in the world because they are V8 AND RWD!!!!!!! smash em i say.. i wrap mine everyday.

[VFast]

That sucks the big one mate...

I would be taking this further to get some form of explanation and apology from the mechanic in question.

What suburb was this dealer in?

[Mojo]

Can't blame ya dude - not good enough I reckon

Was a thread a while back about apprenti taking customers 50k + cars out and thrashin the shite out of em. One of em got busted pulling 80 around a corner in a school zone said he was testing the stability program - like 17 year old ? WTF ?

I DGAF if it's the done thing - like all other industries that shit just don't cut the mustard these days

[SV8er]

That sucks the big one mate...

I would be taking this further to get some form of explanation and apology from the mechanic in question.

What suburb was this dealer in?

I will just say South of River

Cheers

[theVman]

when will people accept the fact that thats all holdens are fords are good for? abuse em because they are the best cars in the world because they are V8 AND RWD!!!!!!! smash em i say.. i wrap mine everyday.

Well thats fair enough if you own the car and choose to abuse it- completely different kettle of fish if someone who the car has been left in the care of decides to do it thinking they wont get caught.

It happens far to often unfortunately - I would be making my anger heard - :deal: especially seeing as though it is so new. . if you wanted something thrashed you would have bought a demo . . :cussing:

[Ch0jiN]

Am i reading it wrong that "that mechanic just left" was meant to imply they fired him? I was thinking that yes i fully agree thats a bad call on his part, and I'd be baying for blood too, but I was also thinking, "wow, in this day and age can you really axe people on the spot?" I just know from being briefed by HR about what I can and cant do to my staff...

[Tonner]

Dont Get Mad Get Even,,

Here is what you do,......................................,

Ah, sorry Ill save it for a private area lol. Just Kiddin, again.

[Piffs]

when will people accept the fact that thats all holdens are fords are good for? abuse em because they are the best cars in the world because they are V8 AND RWD!!!!!!! smash em i say.. i wrap mine everyday.

Sorry mate, but how would u feel if someone u didnt know was thrashing YOUR car? Fair enough if YOU give YOUR OWN car some stick, but when a stranger who is ment to be looking after it does that, it is not on. No matter is the car is worth $500 or $50'000.

[jaykay]

I will just say South of River

Cheers
BRIAN GARDNERS so be aware people if you take your car there.

They are not alone, I cringe when I see the dropkick that gets into my car when it is at the dealers (another location).....

[mustanger]

Unfortunately this sort of stuff happens all the time. I bet you the manager will come back and say "They were just testing the car". You just have to go around the back of the dealership and see what goes on all the time.:cussing:

[emg]

Well thats fair enough if you own the car and choose to abuse it- completely different kettle of fish if someone who the car has been left in the care of decides to do it thinking they wont get caught.

It happens far to often unfortunately - I would be making my anger heard - :deal: especially seeing as though it is so new. . if you wanted something thrashed you would have bought a demo . . :cussing:

what i'm saying is that, holdens have that image.. u look at it, u know theres a v8 in it, rwd.. hell, whoever is driving it knows they can throw the back out around a corner and have a bit of fun. Thats the effect holdens have on people. I see a very VERY small amount of people driving commodores normally, and they are usually an elderly couple who have hung on to their VN for a tad too long.

[SV8er]

Am i reading it wrong that "that mechanic just left" was meant to imply they fired him? I was thinking that yes i fully agree thats a bad call on his part, and I'd be baying for blood too, but I was also thinking, "wow, in this day and age can you really axe people on the spot?" I just know from being briefed by HR about what I can and cant do to my staff...


No i will clarify he had left for the day , honestly i dont think he had they just want time to sought things out and give them breathing space until the morning

[Mojo]

Am i reading it wrong that "that mechanic just left" was meant to imply they fired him? I was thinking that yes i fully agree thats a bad call on his part, and I'd be baying for blood too, but I was also thinking, "wow, in this day and age can you really axe people on the spot?" I just know from being briefed by HR about what I can and cant do to my staff...

Think they meant the prick had just left for the day - not permanently which should have been the case

[macca33]

That is utter rubbish mate.

I would at the very least DEMAND an apology from the Dealer Principle and ensure that it is spiced up with FREE servicing for the next 2 years.

Don't think that your case would be 'unique' either. I think it would be safe to assume that most cars would have the crap flogged out of them on these 'test' drives at that dealership.

Cheers,

Macca

[SV8er]

Think they meant the prick had just left for the day - not permanently which should have been the case

Correct Mojo ,Usually I would not wish getting aperson sacked as it is difficult for kids to get a good Apprenticeship these days , but if this is what he has done to mine what has he done to others , but still would not like to get him sacked

[Firebug]

Too late now but I would have stayed put and demanded an expalaination right there and then! Even if they have to ring the said mechanic and get him back there straight away. How far could he have got in that time? Everyone carries a mobile these days.

I had a similar situation happen to me a few years ago... I had a company car, Falcon or not it was my daily driver that I kept in good nick. While waiting for its service to be finished, I walked around the car park. I happened to look up at the right time to see it sideways on its way out the front to me. A young apprentice jumped out and stopped sheepishly as I walked up to him. "You drive your own car like that?" I asked. "Yeah" he sniggered thinking I was kidding with him. I took the keys off him and went straight back to the office and reporteded it to the service manager.

Jump on this as soon as possible. They have no right to treat your property with such disrespect!

[Sonnymad]

Well had the VE Diff Leak fixed today by dealer but here is the story , as i was pulling into the dealership Driveway i noticed my luvley looking VE departing with the Mechanic obviouslly giving it a test drive ..Well to my surprise he took off and seem to boot it a bit between gears and i thought to myself Hmmm if he is doing this now what would he do up the road (Shouldnt think like this but i did)
Anyway decided to drive through dealership and follow , but by the time i managed to get back on to main road with traffic and try and get down side street where he was going would have been about 3- 4 mins so thought oh well what the heck i will just travel down here for a k or so and turn around and go back , blow and behold as i am travelling down the street see my car of to the right at stop sign ready to turn right coming my way ..
Now as the mechanic takes of he decides to tramp it and as he changes from 1st to second i can hear the wheels spin :cussing:

Not a happy chappy i get back to dealership and advise the main service guy exactly what has just happened , he then speaks to head Honcho who comes out about five minutes later and says "sorry that Mechanic has just left and we will have to follow up tommorrow and give you a call first thing in the morning :cussing: :cussing:

What i would like to know if this was you what would you do ?????

The car has just done 1800klms and not even seen its first 3000 k service and some jerk is Abusing my car

At this stage i just want to confront the Jerk and ask him what rights has he got to abuse a customers $50 thou car and get away with it

Man am i FaRKin Pissed offff:cussing: :cussing: :cussing:

I feel for you man,this is a regular ocurance at many dealerships,if you want to see cars thrashed at a dealership,follow the mechanics to their usual test route and park in that street and get a coffee as you will see them thrash many cars thru the day,i did this once ,it was a disgusting sight as there was no respect for ppl's pride and joys !

regards sonny

[Firebug]

what i'm saying is that, holdens have that image.. u look at it, u know theres a v8 in it, rwd.. hell, whoever is driving it knows they can throw the back out around a corner and have a bit of fun. Thats the effect holdens have on people. I see a very VERY small amount of people driving commodores normally, and they are usually an elderly couple who have hung on to their VN for a tad too long.

If I have read your opinion right, Holdens and Fords look good and go hard, so if anyone has the chance, give it a flogging... Am I right? That sounds mature... :slap: :weirdo:

[emg]

If I have read your opinion right, Holdens and Fords look good and go hard, so if anyone has the chance, give it a flogging... Am I right? That sounds mature... :slap: :weirdo:

maybe not for u but in the hands of a young v8 fan.. sure why not! Don't be silly mate.. I see this shit all the time on the roads.

[Firebug]

I feel for you man,this is a regular ocurance at many dealerships,if you want to see cars thrashed at a dealership,follow the mechanics to their usual test route and park in that street and get a coffee as you will see them thrash many cars thru the day,i did this once ,it was a disgusting sight as there was no respect for ppl's pride and joys !

regards sonny

This is a great idea... You should post this in Seedy's Would you film or still pic a disaster thread..

[X BC X]

ah good ol bg's :cussing:

i live down the road and see plenty of that happening down wharf st.

go to the dealer, request you take the said persons car for a 'test drive' and flog the pants off that.

or better yet, go see dan @ chipmaster and grab a top tune with the added 'valet' mode. :teach:

[SV8er]

Too late now but I would have stayed put and demanded an expalaination right there and then! Even if they have to ring the said mechanic and get him back there straight away. How far could he have got in that time? Everyone carries a mobile these days.

I had a similar situation happen to me a few years ago... I had a company car, Falcon or not it was my daily driver that I kept in good nick. While waiting for its service to be finished, I walked around the car park. I happened to look up at the right time to see it sideways on its way out the front to me. A young apprentice jumped out and stopped sheepishly as I walked up to him. "You drive your own car like that?" I asked. "Yeah" he sniggered thinking I was kidding with him. I took the keys off him and went straight back to the office and reporteded it to the service manager.

Jump on this as soon as possible. They have no right to treat your property with such disrespect!

I can tell you when i got back to dealership all i wanted to do was confront him and Knock the Fark out of him , i suppose it is the way i have been brought up to Respect other peoples Property , but hey what the Fark is happining with todays Kids ..I know it is not easy these days but these kids have got a job and pulling in money at least andthis is the way they treat it :cussing:

[Firebug]

maybe not for u but in the hands of a young v8 fan.. sure why not! Don't be silly mate.. I see this shit all the time on the roads.

Ok, that is fair enough. But a mechanic worth his crust and any respect for his job security should know better. Any boss in charge of the mechanics should be keeping an eye on this. :teach:

[SV8er]

ah good ol bg's :cussing:

i live down the road and see plenty of that happening down wharf st.

go to the dealer, request you take the said persons car for a 'test drive' and flog the pants off that.

or better yet, go see dan @ chipmaster and grab a top tune with the added 'valet' mode. :teach:


Yeh and Guess where he was coming out of :: Pattie st Turning left onto Wharf St :cussing:

[emg]

thats another problem all together, controlling your mechanics.. but you know what i mean? brand new SS, v8.. hmm, i might just give it a squirt.. no one will know etc.... maybe the young mechanic just cant wait to have his own SS.. im not saying this is enough reason to treat another persons car the way he did... which wasn't really that hard i believe.

FYI, i filled up at a servo about 10pm tonight and there were 4 commodores of different year models, no relations or friends amongst them... they all had an exhaust and mags of some sort.. yet when it was time to jump in a take off in a decent manner, each of them had to re-enter the main road sideways....

why... ?

why do people in holdens and some fords behave like this? find the answer to that and you'll' know why the mechanic did it.

Find the marker, and you'll find the holy grail dr jones...

[Pilbara SSV]

Unbelievable disregard for other peoples property, what would happen if he hit someone or something? Maybe need to take a video camera down wharf street get some good film content and then drop into current affair etc and see if the dealer makes any changes. Why can't the so called dealer test drive be done with the owner in the car? I know they will give you some BS about liability but if you are on the road personal liability applies anyway, and it is your car.

[SV8er]

I feel for you man,this is a regular ocurance at many dealerships,if you want to see cars thrashed at a dealership,follow the mechanics to their usual test route and park in that street and get a coffee as you will see them thrash many cars thru the day,i did this once ,it was a disgusting sight as there was no respect for ppl's pride and joys !

regards sonny

sonny

and they are probably going to tell me this usually never happens and they are saddened to hear it , but Fark what Dealership can we put our Trust in these days :flipoff:

[Noah]

In most cases, why is a test drive needed? It may say it, but you are the Boss here!

You can dictate the terms, no drive (other than to put in the workshop), don't touch the filter or computer settings etc etc (if modded/tuned).

Put this in writing to the Service Manager (as it states in their service contract). More than 500m on mine they get SFA $$$$.

I've had some problems with BG's, who else is good (Perth, South??).

Noah

[X BC X]

Yeh and Guess where he was coming out of :: Pattie st Turning left onto Wharf St :cussing:

probably nicked over to carousel for a bog lap, or some maccas....

it is unprofessional.... full stop, the dealer should drag the said person out and present him to you with a decent apology.

[ACT_Cross8]

Just be on their doorstep when they open in the morning so they know you are serious.

[SV8er]

In most cases, why is a test drive needed? It may say it, but you are the Boss here!

You can dictate the terms, no drive (other than to put in the workshop), don't touch the filter or computer settings etc etc (if modded/tuned).

Put this in writing to the Service Manager (as it states in their service contract). More than 500m on mine they get SFA $$$$.

I've had some problems with BG's, who else is good (Perth, South??).

Noah

So you do this and they accept it fully ??

[Mojo]

Remember someone saying something about the small print which disolves them of any reponsibility for your vehicle while it's in their care ?

Something like - "if our 17 year old apprentice farks up your panels it's your problem ?"

Anyone confirm this ?

[SV8er]

Just be on their doorstep when they open in the morning so they know you are serious.

I think they already know i am serious after i explained to the head honcho (Out of Public Hearing ) with a few Expletives (spelling?) that this would not be just pushed under the Carpet ;)

[Noah]

So you do this and they accept it fully ??

Did it last service, and yes.

I guess if the service required some work/troubleshooting for steering or the likes, a test drive would be required for their legal liability. In most cases though, it's filters and oils!

Several years ago I put BG's to the test with my VS GTS. It had several small problems (lights out etc) all were listed in the current service to be checked. Not one was found:cussing: (for once I didn't tell them all the faults). Almost makes you want to mark the oil filter etc.

I got loud and did not pay for that one, worse still I've been back:cussing: :cussing: (close and caters for shift work).

Looking for options for my 15K service

[SV8er]

Did it last service, and yes.

I guess if the service required some work/troubleshooting for steering or the likes, a test drive would be required for their legal liability. In most cases though, it's filters and oils!

Several years ago I put BG's to the test with my VS GTS. It had several small problems (lights out etc) all were listed in the current service to be checked. Not one was found:cussing: (for once I didn't tell them all the faults). Almost makes you want to mark the oil filter etc.

I got loud and did not pay for that one, worse still I've been back:cussing: :cussing: (close and caters for shift work).

Looking for options for my 15K service

Yeh , well i dont even live close (Live North of River) but as only purchased nearly 3 weeks ago thought i would do right thing .

[Sonnymad]

sonny

and they are probably going to tell me this usually never happens and they are saddened to hear it , but Fark what Dealership can we put our Trust in these days :flipoff:

A video camera does wonders :),heres another incident,if you all recall i turboed a brand new cv8z,he went in for the air bag recall,while he was waiting he went for a walk,on the walk bak he hears a turbo blow off valve turns round to see his turbo cv8z gettin its arse thrashed and tyres squealed the hell out off.When he angrily walks bak and tells the service person that he cant understand why it was test driven wen the air bags were replaced ? he was told "we had to see the air bags rattled" :lol:

[jaykay]

or better yet, go see dan @ chipmaster and grab a top tune with the added 'valet' mode. :teach:
How does this work BC ?

[SV8er]

A video camera does wonders :),heres another incident,if you all recall i turboed a brand new cv8z,he went in for the air bag recall,while he was waiting he went for a walk,on the walk bak he hears a turbo blow off valve turns round to see his turbo cv8z gettin its arse thrashed and tyres squealed the hell out off.When he angrily walks bak and tells the service person that he cant understand why it was test driven wen the air bags were replaced ? he was told "we had to see the air bags rattled" :lol:

Now that makes me laugh :lmao: :lmao: :lmao: :lmao:

[lablube]

Was that their loan car you rocked-up in? If it was I would have stopped outside of service and done a burnout, put in reverse done a burn out jam it in first do a burn out until management comes out and then I would say "now we are even!!!". Bl**dy dirt bags.

[Sonnymad]

Was that their loan car you rocked-up in? If it was I would have stopped outside of service and done a burnout, put in reverse done a burn out jam it in first do a burn out until management comes out and then I would say "now we are even!!!". Bl**dy dirt bags.

I like that !!!! :lmao:

[jaykay]

Was that their loan car you rocked-up in? If it was I would have stopped outside of service and done a burnout, put in reverse done a burn out jam it in first do a burn out until management comes out and then I would say "now we are even!!!". Bl**dy dirt bags.
Now that would've been funny in an Astra... :teach:

[SV8er]

Was that their loan car you rocked-up in? If it was I would have stopped outside of service and done a burnout, put in reverse done a burn out jam it in first do a burn out until management comes out and then I would say "now we are even!!!". Bl**dy dirt bags.

Yeh it was , Fark I'm Slow , never thought of that :yahoo: , but honeslty an eye for an eye never seems to work , even though i wish it did ;)

[Wonky]

That sucks big time!! :cussing: I'd also let them know they've been named on here (not by you but by someone who put 2 + 2 together) so if they don't come to the party in some decent respect their name is mud, at least on here, meaning the word will be spread and just what is spread depends on their response.

Note to self: look into possibility of adding a valet tune before mine is tuned next week! I'm sure at some stage Daniel at Chipmaster was adding that as a freebie on his mail order tunes, so can't be that expensive to do. Not sure if valet mode possible on VE (yet?) as he is not yet doing VE mail order tunes.

[FatBoy]

My car will never see a Holden dealer for services. It'll go to a particular fussy forum sponsor or my old local mechanic, and least i know both of them would look after it... ;)

[Chappy]

My advice is go in tomorrow morning and ask to see the manager or dealer principle and tell the manager you want the mechanic, the service manager in the office with you.

The ask to have the mechanic explain to why he had to dive your vehicle in such a manner and then ask the service manager what his though were on the subject and see what the manager says but also point out that by driving your NEW vehicle in this manner the mechanic was breaking the law, “Creating undue noise in a manner of operation, dangerous driving, driving a vehicle in a manner endangering the public and not to mention the hoon laws" and ask does this dealership condone this sort of behavior.
Make it very plain that if you do not get what you want you will be contacting the police, newspapers and TV to put your story over and a copy of your complaint would be forwarded to the main office of Holden in a register letter addressed to the managering director.

If the manager asks you what you want done stand up and tell him you want the mechanic dismissed immediately, the service manager reprimanded and a written letter with the letter head of the dealership signed and witnessed with a extended warranty coverage incase of future or possible damage to your drive train and engine because of this mechanic driving of your vehicle.

[Sonnymad]

My advice is go in tomorrow morning and ask to see the manager or dealer principle and tell the manager you want the mechanic, the service manager in the office with you.

The ask to have the mechanic explain to why he had to dive your vehicle in such a manner and then ask the service manager what his though were on the subject and see what the manager says but also point out that by driving your NEW vehicle in this manner the mechanic was breaking the law, “Creating undue noise in a manner of operation, dangerous driving, driving a vehicle in a manner endangering the public and not to mention the hoon laws" and ask does this dealership condone this sort of behavior.
Make it very plain that if you do not get what you want you will be contacting the police, newspapers and TV to put your story over and a copy of your complaint would be forwarded to the main office of Holden in a register letter addressed to the managering director.


I
If the manager asks you what you want done stand up and tell him you want the mechanic dismissed immediately, the service manager reprimanded and a written letter with the letter head of the dealership signed and witnessed with a extended warranty coverage incase of future or possible damage to your drive train and engine because of this mechanic driving of your vehicle.

like ur style ! ;)

[VYR8HSV]

I have heard a few stories like this from another WA dealer.
Like the 1 between Mandurah & Freo.. No names of course :teach:

So i am now going taking it to Shacks Fremantle.
Has anyone had any probs there???

Cheers pete

[Sonnymad]

I have heard a few stories like this from another WA dealer.
Like the 1 between Mandurah & Freo.. No names of course :teach:

So i am now going taking it to Shacks Fremantle.
Has anyone had any probs there???

Cheers pete

Why dont you just take it to a good local mechanic ? dealers employ young guys who dont care and wanna thrash cars....though ur local mechanic is owner operator and cares for his customers as he rely's on return business...

[OUTAtheBloo]

Id much rather take my car to a mechanic that cares. Ive had my dealings with this dealer in the past, and theres no way id get my cars serviced there again. Just the attitude of some of the men in the booths is enough to put you off. Oh and servicing your car in 20minutes, but making you wait the full 50, so they can charge you top dollar.

No thanks, Mitch is the man for me :teach:

Give em hell mate, and take you business elsewhere. You can get log book services elsewhere...

Dan

[A^K^T]

Yeh and Guess where he was coming out of :: Pattie st Turning left onto Wharf St :cussing:


I bought my one tonner there and have it serviced there , have smelled the clutch when walking up to the car after it's been serviced there .
It's overdue for a service on time but only done about 2000km since the last service and they have sent me a reminder that its due . My warranty is up in July and i am thinking stuff the warranty .

[OzJavelin]

My advice is go in tomorrow morning and ask to see the manager or dealer principle and tell the manager you want the mechanic, the service manager in the office with you.

The ask to have the mechanic explain to why he had to dive your vehicle in such a manner and then ask the service manager what his though were on the subject and see what the manager says but also point out that by driving your NEW vehicle in this manner the mechanic was breaking the law, “Creating undue noise in a manner of operation, dangerous driving, driving a vehicle in a manner endangering the public and not to mention the hoon laws" and ask does this dealership condone this sort of behavior.
Make it very plain that if you do not get what you want you will be contacting the police, newspapers and TV to put your story over and a copy of your complaint would be forwarded to the main office of Holden in a register letter addressed to the managering director.

If the manager asks you what you want done stand up and tell him you want the mechanic dismissed immediately, the service manager reprimanded and a written letter with the letter head of the dealership signed and witnessed with a extended warranty coverage incase of future or possible damage to your drive train and engine because of this mechanic driving of your vehicle.
I like this response too .. it's a reality that if they get caught "hooning" in your car (at least in Vic), that car could be impounded. How would all that be explained to your insurance, etc? Maybe these things need to be "discussed" with these fools ...
BTW: At the tyre store where my Dad works only the senior staff test drive cars (mainly before/after alignments). Most are 45+yo and all have gotten over the stage of getting their rocks off thrashing other peoples cars ...

[HSVDKB]

Most are 45+yo and all have gotten over the stage of getting their rocks off thrashing other peoples cars ...
Being an over 45 is it still OK for me to get my rocks off thrashing my own car...

[dean]

Report it to ACA - hoon dealer mechanics. They would love a story like this :argue:

[SV8er]

Id much rather take my car to a mechanic that cares. Ive had my dealings with this dealer in the past, and theres no way id get my cars serviced there again. Just the attitude of some of the men in the booths is enough to put you off. Oh and servicing your car in 20minutes, but making you wait the full 50, so they can charge you top dollar.

No thanks, Mitch is the man for me :teach:

Give em hell mate, and take you business elsewhere. You can get log book services elsewhere...

Dan

Well i can tell you Dan , they wont even get to see my car for its first service at 3000 k,s ..

I Thought i might have calmed down a bit by now but agro has set in and letter is being drafted now for delivery to Dealer Principal today :cussing: :cussing:

[JimmyXR6T04]

i hate leaving my car at any dealers for that exact reason. I had to have my indicator stalk fixed (lights dipped when indicator was on), and when i got there to pick the car up, the thermo fans were blaring and the car was hot! When i hopped into the car, i noticed it had an extra 23km on it.

When i rang up and complained i was told by a lovely lady that it was "standard procedure" to take the car for a test drive... however, the car didn't need a test drive to fix an electrical problem! Especially not a 23km drive, surely they could find a few corners in 1km :cussing: When i explained this she went a bit quiet... hell you don't even need to drive the car to check the indicator stalk..

The thing that made it worse was, i'd only just done all my mods resulting in 300rwkw.. obviously the little pr*ck noticed the bigger intercooler and exhaust etc and thought he'd take it for a flogging... i don't drive my car hard for fear i'll blow the 5sp gearbox, yet this little sh*t flogged the daylights out of it (avg fuel was up around 30L/100km/h) even when i drive it "hard" i only manage 18-20L.

Needless to say, i haven't been back... and if i have a warranty claim, i'll be explaining that there is no need for a test drive unless i'm present :teach:

[KPWISHN]

Like the 1 between Mandurah & Freo.. No names of course :teach:


That area is full of nutcases.:p

[padrino]

My advice is go in tomorrow morning and ask to see the manager or dealer principle and tell the manager you want the mechanic, the service manager in the office with you.

The ask to have the mechanic explain to why he had to dive your vehicle in such a manner and then ask the service manager what his though were on the subject and see what the manager says but also point out that by driving your NEW vehicle in this manner the mechanic was breaking the law, “Creating undue noise in a manner of operation, dangerous driving, driving a vehicle in a manner endangering the public and not to mention the hoon laws" and ask does this dealership condone this sort of behavior.
Make it very plain that if you do not get what you want you will be contacting the police, newspapers and TV to put your story over and a copy of your complaint would be forwarded to the main office of Holden in a register letter addressed to the managering director.

If the manager asks you what you want done stand up and tell him you want the mechanic dismissed immediately, the service manager reprimanded and a written letter with the letter head of the dealership signed and witnessed with a extended warranty coverage incase of future or possible damage to your drive train and engine because of this mechanic driving of your vehicle.

I would also add that you want all your tyres replaced due to the abuse they received it has deminished the length of there life.......yeah it might be negliagble but hey would you be going around doing that??

............even if you did is your car anyway and your willing to pay for rubber. :p

point is these guys dont care how much rubber they strip off lighting it up off the line or wheelspinning every shortshift, the fact is in the end your gunna have to fork out for the replacment which aint cool

[exploder]

Remember someone saying something about the small print which disolves them of any reponsibility for your vehicle while it's in their care ?

Something like - "if our 17 year old apprentice farks up your panels it's your problem ?"

Anyone confirm this ?

You cant wave away any right provided to a consumer under the Federal Trade Practices Act, no matter what the dealer ship says you've signed up for. If you think you've been dudded get a lawyer and watch them roll over.

As for this whole situation, I haven't been to a dealer for anything for the last 2 years, I have 6 months of new car warranty left. My car gets serviced by a forum sponsor complete peace of mind and its cheaper.

I do have a very good friend, that has had the exact same thing happen to his SS-V and one of the outcomes was the dealership would replace the rear tyres when they where worn. In his case he was standing with the new car sales manager watching the whole event happen.

[ssgirl2]

Think they meant the prick had just left for the day - not permanently which should have been the case

If they fired every mechanic who did this in customers cars we'd all have to do our own services and repairs :(

This behaviour is rife at alot of dealerships (I don't have personal experiences with local garages/workshops, but I'm certain it would happen at some of these too). There's not much you can do about it except complain to the Manager, but nothing will come of it anyway :(

The only way to ensure these grease monkeys don't disrespect your baby again will be to advise the person booking your car in that your "vehicle is NOT to leave the premises without you in the passenger seat" and get the advisor to write those words on the jobcard in capital letters (red pen) as well.

Yes, it will mean that you must stay at the dealership whilst she's there, but I don't see another option ;)

SS

[SV8er]

Thanks for all the comments so far .

Letter is now Finished and will be hand delivered today to Dealer Principal : John Gardner..Whats the bet he is not there:cussing:

Will keep you all updated as this aint over by a long shot :rocket: :biggun: :biggun:

[Firebug]

Thanks for all the comments so far .

Letter is now Finished and will be hand delivered today to Dealer Principal : John Gardner..Whats the bet he is not there:cussing:

Will keep you all updated as this aint over by a long shot :rocket: :biggun: :biggun:

Make an appointment to see him first, so you don't get the same bullsh!t as 'the mechanic just left'...

[SV8er]

Make an appointment to see him first, so you don't get the same bullsh!t as 'the mechanic just left'...


Yeh Firebug , just did that , he is not in yet have to phone back at 9am ;)

Cheers

[ssgirl2]

Oh and servicing your car in 20minutes, but making you wait the full 50, so they can charge you top dollar.

Sadly, this happens in dealerships everywhere. It's part of the training and brainwashing that goes on the moment you start working in a dealership.

SS

[VX2VESS]

service dept hasn't called yet, they said they'd get back to you right?

wait and see what they have to say before seeing the DP maybe, they may have a good deal for you, then again it is holden service probably won't give you anything good for nothing.

[SV8er]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Have advised him that letter is coming in this morning to Dealer Principal and I have organised to have meeting with mechanic and Service Manager .Dont know about Dealer Principal whether he will be at meeting yet

[VX2VESS]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Have advised him that letter is coming in this morning to Dealer Principal and I have organised to have meeting with mechanic and Service Manager .Dont know about Dealer Principal whether he will be at meeting yet

didn't realise it eh, so did it more than once to be sure...

a pile of free stuff would be a good... oh well good luck with the next move

[SS Enforcer]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Have advised him that letter is coming in this morning to Dealer Principal and I have organised to have meeting with mechanic and Service Manager .Dont know about Dealer Principal whether he will be at meeting yet

Well the mechanic has apologised and I am sure he got reamed for his efforts.

Now it's just compensation for your pain and suffering. Good luck with it.

Personally I wouldn't take my car back to them and would have accepted the apology and left it at that.

cheers

[padrino]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Hes a mechanic, drives cars every day and didn't realise how much he sank the boot in :weirdo: :slap:

There obvisouly not gunna sack him as stated earlier if every dealership did that there would be no-one left to service cars. I'd definatly be wanting a better explaination then "i didnt realise i booted it so hard" which makes me think, he meant to give it some sort of a booting then?? :confused:

[LS1Grange]

I work down the street from a holden dealer and see this sort of thing happening a bit. I have taken my car there once when I had the diff replaced under warranty. I made a point of telling them I work down the street.

My car now gets very well looked after by Mitch and I feel al lot better leaving it with him than I would any dealer.

As has been suggested in this thread take your car to a forum sponser. They look afdter you and your car and you will be amazed in the difference.

Good luck with your meeting this morning at BG's.

[SSV8pilot]

Best outcome now is for the DP to ensure his Service Manager is held accountable and ensures such abuse is stamped out by ALL mechanics and for ALL customers cars.

Well done on your controlled handleing of the situation.

The mechanic knows what he has done, the Service Manager knows it goes on and so does the DP. There is absolutely no justification whatsoever for abusing someone body elses car - particularly as the dealership is there to maintain the car not increase its wear and tear.

[SV8er]

Best outcome now is for the DP to ensure his Service Manager is held accountable and ensures such abuse is stamped out by ALL mechanics and for ALL customers cars.

Well done on your controlled handleing of the situation.

The mechanic knows what he has done, the Service Manager knows it goes on and so does the DP. There is absolutely no justification whatsoever for abusing someone body elses car - particularly as the dealership is there to maintain the car not increase its wear and tear.


Well said ,

Lets hope the blood stops pumping to his brain and lead foot the next time he gets in a Customers Car ;)

[Mungrel]

when will people accept the fact that thats all holdens are fords are good for? abuse em because they are the best cars in the world because they are V8 AND RWD!!!!!!! smash em i say.. i wrap mine everyday.

No offence buddy but thats all fair and just IF the vehicle is your own.
But this mechanic is not the owner of the vehicle and has no right to mistreat it at all! If it were my car being mistreated like that, heads would roll.:cussing:

[loudvtss]

If nothing comes of it go and test drive one of their cars. Tell them you prefer to drive it without a salesperson in the car and treat it the same way. Then see if they like it....
I know 2 wrongs don't make a right but it may make you feel better.

[Toddler78]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:



more like he didn't realise you were watching him

thats like being pulled over by the cops for speeding and saying I didnt realise I was speeding officer :weirdo:
Ive always just said, sorry didn't realise you were there wouldnt have done it if I knew you were watching me (cant be more honest then that)

[EXCESSV]

sorry to hear about it Len.
too many of these stories are heard everyday.

when you said the other week that you bought your car off BGs and they are handling the leaking diff...i cringed.
had mates that work there and tell me stories what crap the service guys used to do.
also ppl that buy cars from there and service to pick them up with scratches, oil not changed etc.

I also had my clubby with 25L/100km after the apprentice took it for a 9km drive after getting my heads redone...then they have the nerve to tell me to drive it nicely for a few thousand kms cause everything is tight and new...
this was from another dealer located near the Inglewood area...

good luck with it all Len and see a forum sponsor to service your car who will look after it


I work down the street from a holden dealer and see this sort of thing happening a bit. I have taken my car there once when I had the diff replaced under warranty. I made a point of telling them I work down the street.

My car now gets very well looked after by Mitch and I feel al lot better leaving it with him than I would any dealer.

As has been suggested in this thread take your car to a forum sponser. They look afdter you and your car and you will be amazed in the difference.

Good luck with your meeting this morning at BG's.
exactly on the ball....screw holden dealerships for service and take it to a forum sponsor where it will be treated right.
apart from my 3000km service and my freebie at 15,000km Mitch will be doing all my services at every 7,500km intervals.
he treated me so well and went out of his way on my clubby and didnt charge a cent.


If nothing comes of it go and test drive one of their cars. Tell them you prefer to drive it without a salesperson in the car and treat it the same way. Then see if they like it....
I know 2 wrongs don't make a right but it may make you feel better.
they wont care as there test drive car/demo is gonna be sold to another person when there done to someone who wants to save $$$$$ but doesnt realised there abused day to day

[Chappy]

Well said ,

Lets hope the blood stops pumping to his brain and lead foot the next time he gets in a Customers Car ;)



Hey DON"T back down and just take the phone call demand the meeting with the dealer principal as well as the other parties.

This is all so easy to say sorry but sorry doesn’t help when they cause damage to you vehicle you paid $50,000 or more for.

They are not doing you any favors you pair for their work and the Holden Dealer name.

Remember if they don’t see the need for the meeting remind them you will contact the Holden Factory Manager, police and news papers ect.

This car is NEW and your pride and joy and this idiot mechanic that didn’t realize has a big right foot has done no lees that rape you vehicle.

Remember you have the power use it make sure you come out of this on top and don’t be fooled by the smooth talking dealer covering his ass here.

And yes the mechanic need to be fired no question about that then maybe he and the other would be drag races might think twice next time the get behind the wheel of a customer’s car.

If you were to damage something belonging to the dealer I am sure he would be happy with“Hay! Sorry it slipped”

Tires and free services sound mighty inviting to me!

Cheers

[EddieVE06]

I'm not a big fan of certain holden dealer servicing and would love to you someone private, however i have noticed that most of the forum sponsors are either interstate or on the other side of town to me.

Does anyone know of a good mechanic that is in the northern suburbs of melbourne?

[swingtan]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Have advised him that letter is coming in this morning to Dealer Principal and I have organised to have meeting with mechanic and Service Manager .Don't know about Dealer Principal whether he will be at meeting yet

Ok, here's the problem I see here. If the mechanic "didn't realise" it points toward him not understanding the power of the car and more importantly, that he does not have the skill / common sense to "learn" the car when first getting in to it. This then directly reflects on his supervisors as they have allowed someone who lacks skill and common sense, to "test" drive your car. If you have trouble controlling your own actions and are not even sure how the car will respond, how can you diagnose any problems with it. Of course this continues up the chain of command as to why an inexperienced driver and mechanic has been allowed to "test" your car.

I'm no driving expert and I don't claim to be one. I've got 20+ years of driving experience, but I certainly don't thrash any car I just get into. I have no idea of the power / brakes / suspension of a vehicle I don't own so the first few hours are really just learning the car. I've driven a couple of cars that belong to members here and they will probably tell you I took it pretty easy as I wasn't going to thrash the car straight off. One of these cars is a very quick FI ute and I never got it to spin the wheels.....

[Dug]

Tires and free services sound mighty inviting to me!



Tyres sound good, but forget sending it back for service.

Hopefully you end up with a satisfactory outcome - i can't see any outcome making you happy, and I can honestly say that I'm glad i'm not in your position, as i'm sure that you still feel sick to the stomach.

Unfortunately, I can't see that any outcome is going to make these monkey's realise that what they do is not on. It will NEVER hit all of them in the hip pocket, and as such, there's very little for the rest to learn, even if they do show up at work one short tomorrow. It's sad, but it's probably reality.

I have not had my Senator to a dealership since before I bought it. I don't visit a forum sponsor, but I do visit a mechanic, whom i've become friends with out of our mechanical relationship. I trust him with my car, and know that he's always done the right thing by me and my car. He does not let his apprentices drive the car, to the point where i've seen it on a flat-bed truck going to get a wheel alignment 2km away from his shop. He lends me his own car or his wife's car whilst mine is being serviced, as he picks it up from my house the night before, and drops it off whenever it's ready.

Yes, i'm rambling now, but the point i'm trying to make is find someone, anyone (and the sponsors are a great start) who you are happy with, and then leave your car with them. If they respect you enough, they will respect your car.

Like I said, hope you get some satisfaction.

Krystian.


I'm not a big fan of certain holden dealer servicing and would love to you someone private, however i have noticed that most of the forum sponsors are either interstate or on the other side of town to me.

Does anyone know of a good mechanic that is in the northern suburbs of melbourne?

PM Sent.

[SSV8pilot]

And yes the mechanic need to be fired no question about that then maybe he and the other would be drag races might think twice next time the get behind the wheel of a customer’s car.

Cheers

I think firing the mechanic wont solve the systemic problem (and would give personal hardship which far outweighs the crime committed).

The management (Service Manager) need to stop the practise across the whole workshop (GMH should also take ownership and issue a directive to all dealers that its customers deserve better).

Once it is clear that such abuse is not acceptable - then no customer should have a repeat of what has been reported here.

[Darkrayne]

Makes one a bit agro reading all of that!.. and it's the exact reason I didn't go back to holden for my servicing.. even though i voided my $1700 extended warranty..

I've had many accounts by people who have worked for different holden establishments over time and have heard some horrible things..

I go to a Performance shop close to me now as i know their work and love that they can appreciate my car like it was glass!.. after last service there wasn't even an extra K on my clock!..

Sorry to say but Holden are in it for the big $$ and screw customers like they're never going to see them again.. (got that last quote from someone who used to work there! on their state of mind)

good luck with getting this worked out asap!.. and i'd be asking for that extended warranty as suggested!

DR

[Chappy]

I just had this flash of brilliances, why don’t you go to the dealership who serviced your vehicle and ask to see the sales manage, when you get him ask him if you can test drive a new VE ssv or even a Clubsport.

Ok! Then here is what you do asked the sales manager to come on the test drive with you so you can talk to him, then go out to a quite back road somewhere ok.

Next come to a stop turn the traction control off raise the revs to about 5,500rpm with the vehicle in first gear and then simple side step the clutch at the same time keeping a little pressure on the brake peddle.

Then when the sales manager cracks a darkie simply lean over to him and say “WHAT WHAT what’s wrong I am just test driving this vehicle the same way as your mechanics do when the test drive my VE, I though that was the done thing in a test drive after all I was simply following the lead set by your Trained Holden Mechanic and after all they wouldn’t do anything wrong would they?”

Then ask the sales manager to show you the way he think that vehicles should be test driven.

Smiling slowly turn the test vehicle and head back to the dealership and remember to say THANK YOU!

[SV8er]

Well i received a call from the Dealer Principal and he was far from impressed .
I told him that the Mechanic had called me to say Sorry but it really did not gel with me Specially the part where he didnt realise he booted it so hard .

Arranged to take letter out to him and explained that Mechanic and service manager also wanted to have a talk to try and sought it all out , the dealer principal siad that was not the way he would have approached it ..

Once i told Dealer Principal the full story he advised me that he had no option but to Sack him , i explained i didnt want this as thought that was not right ,i said could we talk about it when i came in .He agreed to talk about it .

Upon meeting Dealer principal he advised me he had done further checking with head mechanic on this employee as he wanted to know which way to go when i arrived .He was informed they had taken this employee on from another dealership where he had done Exactly the same thing And got Caught ...They thought he had learnt a lesson ....Well Obviously NOT..

Now all of a sudden i do not feel so sorry for this jerk who obviously was trying to butter me up so i didnt speak to Dealer Principal .

The end result is that Dealer Principal will get a full inspection report done at 3000klms and also put it in writing for me and confirm if any problems with car they will rectify it

He will also address all points at same time in my letter ..

For the Mechanic , he is now going to have to find a new Job .

I am very happy with the way John Gardner Handled this as it is His Companys reputation on the line , even though it does not sound good by reports in here;)

He did not just brush it to the side but confronted it straight up and acted accordingly plus with speed which is what should be done no matter what the consequences are

Cheers

[KPWISHN]

Sounds like a pretty good outcome to me.:thumbsup:

[Darkrayne]

Good to hear things were sorted out for you.. and in days, not weeks or months and then through letters! lol..


all the best for your future driving pleasure in your new SS :)

[swingtan]

Yep, sounds like a good outcome. It's a pitty that he lost his job over it, but he brought it on himself.

[SV8er]

Yep, sounds like a good outcome. It's a pitty that he lost his job over it, but he brought it on himself.

Yeh not once but Twice i wonder if he will learn 3rd time around

[ssgirl2]

I'm glad you had a successful outcome.

Just playing devils advocate here...:idea: I wonder if they knew about this thread (which names and starts shaming them and other dealer practices)? Remember the Payless Tyres debarcle? ;) hmmmmmmmmmmmmmmmm

SS :wave:

[SV8er]

I'm glad you had a successful outcome.

Just playing devils advocate here...:idea: I wonder if they knew about this thread (which names and starts shaming them and other dealer practices)? Remember the Payless Tyres debarcle? ;) hmmmmmmmmmmmmmmmm

SS :wave:

Yeh makes you wonder , when i arrived at dealership the New Car Manager came up to me and siad "How Ya Been Len" i said not bad except for a small problem yesterday , he said yeh Ang (New Car Salesman)told me about it , I thought Hmmm i havent told Ang yet

[BarneyG]

Why dont you just take it to a good local mechanic ? dealers employ young guys who dont care and wanna thrash cars....though ur local mechanic is owner operator and cares for his customers as he rely's on return business...

Take a bow Sonny, you are spot on!:p I point blank refuse to take my car to dealership they dont give a fat rats arse.:weirdo:

[LS1Grange]

I'm impressed with that.

I too didnt think it was right for the mechanic to get the boot but after hearing your last post...good riddens. Might serve as a warning to others that take cars out for "test" drives.

[SV8er]

I'm impressed with that.

I too didnt think it was right for the mechanic to get the boot but after hearing your last post...good riddens. Might serve as a warning to others that take cars out for "test" drives.


And that is exactly what John Gardner is going to do , he said was going to have a word to them and explained what had happened , thus hopefully planting the seed in their mind not to cross the line like this person has done .

[LS1Grange]

John is a very good bloke apparently. A mate of mine does IT work for him and he says he is always str8 up with him and on the level.

[SSV8pilot]

Sounds like the right outcome given the full circumstances.

Also sounds like the dealership may have retained a customer assuming they can keep up the standards.

Other Holden dealerships/mechanics nationwide.......be warned

[SV8er]

John is a very good bloke apparently. A mate of mine does IT work for him and he says he is always str8 up with him and on the level.


Thats how he came across with me also , and that is why i like meeting face to face with people in a problem .

[EXCESSV]

And that is exactly what John Gardner is going to do , he said was going to have a word to them and explained what had happened , thus hopefully planting the seed in their mind not to cross the line like this person has done .
well the kid didnt learn from the first time so now John Gardner needs to give him a kick up the a$$ and give him his marching orders.
make a example of him and that should make SOME of the other workshop guys think twice before abusing a customers car.

John is a very good bloke apparently. A mate of mine does IT work for him and he says he is always str8 up with him and on the level.
he may be a good bloke but he doesnt get down with the guys on the floor to see what is really going on hence why ppl continue to have bad experiences at his dealership.

if he doesnt get his hands dirty and have a sneak peek on the floor instead of sitting at his desk with his suit on he would be shocked

this isnt a first of this occurence and wont be the last...for this dealer or others unfortunately

[mac06]

It doesn't matter how good a DP is he can never control everything his staff do. Fact of the matter is there are idiots out there, and as an employer you will often only find out they are an idiot when something goes wrong. When issues come to light, then how the DP responds to it determines how good he really is. In this case you had a good outcome.

BTW, I get my cars serviced at Gibbons in Gosnells and always get good service from the guys there. Always friendly, always helpful.

[ssberlina]

Personally I was always worried every time I take my car to get serviced at one of the big dealers. I think you could post cameras up in the back street aroind any dealer and see the same thing. Markone2 was only telling me a few days ago how he saw a brand new WRX (didnt even have plates on it yet) being side stepped off the line in a back street a few blocks away from the new car dealer

[SLIPPERY]

I was doing a job in Clayton business Park a couple of weeks ago, heard someone getting up a car then another one, went out to have a look and saw two red VE GTS's getting a hurry up along westal rd side of the complex (oppisite side to where HSV's factory is) Then when I was leaving a few minutes later they were parked up "testing out" the stereo's. And this is before they have even been delivered.

[michaels1v8]

Dunno if its been brought up in here or not but anyone remember Delco's Valet mode??? that would come in handy in times like this!

[jaykay]

Good to hear John Gardner acted promptly and sorted it out Len...

So where do we, as Holden owners stand when our vehicles are under new car warranty and we take it to a non-Holden dealer for servicing because I hate taking mine to the dealer....:cussing:

I want to be able to take it to someone I can trust without voiding my warranty.. :idea:

JK

[LS1Grange]

I dont think it is a problem as long as you do the log book services and in the alloted time frame. And have your log book stamped etc. MIne goes to WA Performance and I've had warranty repairs with no problem at all. And all done at WA Perf.


Dunno if its been brought up in here or not but anyone remember Delco's Valet mode??? that would come in handy in times like this!

valet mode would be good. from memory you just need to get a auto lekky out to wire up a button or switch to activate it after Dan has modded your PCM and hey presto. I think Dan was saying you can do things like set it so it wont go over 10kph. Good for when you let the Valet park your car or you can pump it up higher to say like 80 so they can still drive but not go overboard. Pretty handy.

[Curtis-R]

Gee's what a crazy read.. I am happy that the Dealer Principle followed through with that action. Hopefully it teaches a lesson to others. Question is, will the mechanic who got fired learn from this or simply move on to another workshop somewhere and do it again?

I have no doubt the guy who was driving your car knew exactly what he was
doing.. So you reckon you could get a few thousand HSV jackets mailed out to the LS1 forum members.. just as some additional renumeration and for sharing the pain ;) :D

[A^K^T]

It's good to hear that they didn't just brush it aside and looked after the customer .

[SV8er]

So you reckon you could get a few thousand HSV jackets mailed out to the LS1 forum members.. just as some additional renumeration and for sharing the pain ;) :D


if this happens i will be the first to let you know :lmao: :lmao: :lmao:

[Mojo]

If they fired every mechanic who did this in customers cars we'd all have to do our own services and repairs :(

This behaviour is rife at alot of dealerships (I don't have personal experiences with local garages/workshops, but I'm certain it would happen at some of these too). There's not much you can do about it except complain to the Manager, but nothing will come of it anyway :(

The only way to ensure these grease monkeys don't disrespect your baby again will be to advise the person booking your car in that your "vehicle is NOT to leave the premises without you in the passenger seat" and get the advisor to write those words on the jobcard in capital letters (red pen) as well.

Yes, it will mean that you must stay at the dealership whilst she's there, but I don't see another option ;)

SS

Sorry SSgirl but I don't agree - if there's a problem with the culture, as there obviously is in some servicing departments (ie: it's the accepted thing that apprentice's thrash the shite out of a customers vehicle like it's some rite of passage) - then you change the culture. Not saying that is easy or it will happen overnight but it will happen. Tough decisions have to be made and enforced, and eventually the message will get through - even to the dimwits.

If you sit back and say "nothing will ever change anyway" - then it won't.

In this day and age all business's regardless of size have to conform and tow the line or they simply won't be around in 5 or 10 years.

Good to hear the DP took this case seriously and yep I reckon this thread just might have been a factor.

Hopefully some of the other's will also take note.

Notch up a win for LS1 !

[Sonnymad]

Well i received a call from the Dealer Principal and he was far from impressed .
I told him that the Mechanic had called me to say Sorry but it really did not gel with me Specially the part where he didnt realise he booted it so hard .

Arranged to take letter out to him and explained that Mechanic and service manager also wanted to have a talk to try and sought it all out , the dealer principal siad that was not the way he would have approached it ..

Once i told Dealer Principal the full story he advised me that he had no option but to Sack him , i explained i didnt want this as thought that was not right ,i said could we talk about it when i came in .He agreed to talk about it .

Upon meeting Dealer principal he advised me he had done further checking with head mechanic on this employee as he wanted to know which way to go when i arrived .He was informed they had taken this employee on from another dealership where he had done Exactly the same thing And got Caught ...They thought he had learnt a lesson ....Well Obviously NOT..

Now all of a sudden i do not feel so sorry for this jerk who obviously was trying to butter me up so i didnt speak to Dealer Principal .

The end result is that Dealer Principal will get a full inspection report done at 3000klms and also put it in writing for me and confirm if any problems with car they will rectify it

He will also address all points at same time in my letter ..

For the Mechanic , he is now going to have to find a new Job .

I am very happy with the way John Gardner Handled this as it is His Companys reputation on the line , even though it does not sound good by reports in here;)

He did not just brush it to the side but confronted it straight up and acted accordingly plus with speed which is what should be done no matter what the consequences are

Cheers

Perfect outcome and well done,as i if i caught one of my guys doing this,he would instantly get the sack,its jerks like that which give business's bad names,in my opnion if he wanted to thrash a brand new ve commodore,go and bloody fork out 50k and thrash it to ur hearts content,not at other ppl's expenses.

regards sonny

[Frenchy VX SS]

Hey Len.
Great to hear that all was sorted.

I had quite a few problems myself with a dealership in ozzy park. Nothing through the dealership was fixed "as they specified" but i gave up and just left it. I wish i had done something as you had at the time.

[KTMR]

It is the same story all over the country at dealerships!.... In the unlikely event that mine ever has to go to the dealer...then I will put it in valet mode first!

[TAKEITEZ]

Was a thread a while back about apprenti taking customers 50k + cars out and thrashin the shite out of em. One of em got busted pulling 80 around a corner in a school zone said he was testing the stability program - like 17 year old ? WTF ?

this sounds VERY VERY familiar...
actually supprisingly similar to an incident one of our apprentices got nailed for... speeding, wheel squeels, school zone, in front of cops, 50k PLUS car... in Perth...



in reply to the very first post... i would be pissed as pissed...
unless my car desperately was in need of warranty work (which your obviously was due to the leak - a manufacture fault) i would avoid taking it to dealers for servicing... a lot of big holden dealers have workshops with loads of apprentices... most services are very easy and the appy's get those jobs...
we all know how crazy we drove as 18 year old kids... now imagine the excitement you'd feel jumping in a car you could only dream to own... you'd surely wanna give it a squirt!!! and they do... and they will... and the only thing you can do to stop it is to GO ELSEWHERE...
take your car to a workshop you trust, get to know a mechanic there, and ask for that man to work on your car every time you bring it in!!!


edit:
just noticed you got an outcome that is pretty bloody good!
congrats and its good to see that action was taken and it was firm... sacking the dude sure would put the message onto all the other staffers nnot to do the same thing!

[Mojo]

this sounds VERY VERY familiar...
actually supprisingly similar to an incident one of our apprentices got nailed for... speeding, wheel squeels, school zone, in front of cops, 50k PLUS car... in Perth...


The one I was referring to was an Audi if memory serves me correct

[SV8er]

Hey Len.
Great to hear that all was sorted.

I had quite a few problems myself with a dealership in ozzy park. Nothing through the dealership was fixed "as they specified" but i gave up and just left it. I wish i had done something as you had at the time.


Thanks Matt ,

Yeh i think we all tend to do that some times by saying it is just all to hard to follow through and let it go .

I probably would have done the same if it was not for this LS1 Forum , it is great , all the feedback i got last night and today assured me that i was doing the right thing in following this through , it is not nice when you know that the outcome has ended up getting someone the Sack , but this person was having fun at mine and everyone elses Expense .I am very thankfull the Dealer Principal Nipped this in the bud so quickly and hopefully the word will spread very quickly through the workshop ..Dont Fark with Customers " Pride and Joy"

cheers

[Wonky]

It is the same story all over the country at dealerships!.... In the unlikely event that mine ever has to go to the dealer...then I will put it in valet mode first!

Do I assume from that you have valet mode on your car? Is it a VE?

[cashie]

I have heard a few stories like this from another WA dealer.
Like the 1 between Mandurah & Freo.. No names of course :teach:

So i am now going taking it to Shacks Fremantle.
Has anyone had any probs there???

Cheers pete

I get my cars serviced there, never had any issues.
Had a couple of issues where you are thinking of going though... :teach:

[ssgirl2]

Sorry SSgirl but I don't agree - if there's a problem with the culture, as there obviously is in some servicing departments (ie: it's the accepted thing that apprentice's thrash the shite out of a customers vehicle like it's some rite of passage) - then you change the culture. Not saying that is easy or it will happen overnight but it will happen. Tough decisions have to be made and enforced, and eventually the message will get through - even to the dimwits.

If you sit back and say "nothing will ever change anyway" - then it won't.

In this day and age all business's regardless of size have to conform and tow the line or they simply won't be around in 5 or 10 years.

Good to hear the DP took this case seriously and yep I reckon this thread just might have been a factor.

Hopefully some of the other's will also take note.

Notch up a win for LS1 !

No need to be sorry for not agreeing with me.

Lens outcome was a good one and if LS1 had something to do with it, even better ;)

My comment
The only way to ensure these grease monkeys don't disrespect your baby again will be to advise the person booking your car in that your "vehicle is NOT to leave the premises without you in the passenger seat" and get the advisor to write those words on the jobcard in capital letters (red pen) as well. was a general one to all who read this thread and a bloody good one at that.

Imagine what would happen to the culture being discussed in this thread (and many more similar incidents throughout this forum) if every person taking their car to any dealership did the same as above or insinuated "I don't trust that you will respect my property, so I will hang around and keep an eye on things". Would they all start thinking "hey this is too hard, WTF is going on here, what are we doing wrong, blah, blah, blah"...surely they would take notice and keep a closer eye on their employees and make examples of the ones who disrespect their customers this way ;) Who knows.

What I do know is that I DON'T think it's right, but as it won't change overnight, my suggestion can be used (for your own peace of mind) until dealership's take note and make a change for the better.

:cheers:

mmmmmmmmmmmmmmmm waffles ;)

SS :)

[Vulture]

The only way to ensure these grease monkeys don't disrespect your baby again will be to advise the person booking your car in that your "vehicle is NOT to leave the premises without you in the passenger seat" and get the advisor to write those words on the jobcard in capital letters (red pen) as well.

I quite like this idea and have used it recently at a rather suspect suspension place. I always check behind the guard for any rubber as well (although they could wash this off). A modified LS1 can be too much temptation for some people.

[Invasionss]

I've seen this happen aswell, not to my ute, but a nice statesman. To some degree they need to find out good throttle response & braking, but i guess from your eyes, yours was very different.

Next time, if you use the same dealer, get a video recorder & record it to throw it back into the dealers face for a free service & also give it the the police & have them charged. I'd do this!!!

[JezzaB]

Well done mate, good to see you came out with a good result.


Do I assume from that you have valet mode on your car? Is it a VE?

I dont think you can do it on a VE yet as it needs a custom operating system. I did it to my LS1 last week for the hell of it and it works quite well. I set it to 60km/h and 3000rpms. You can set the speed and/or the rpms. Cuts fuel not spark (basically like the speed limiter on utes) so you shouldnt hold it on the limiter for too long. Feels like the car is going to stall until you go below the threshold (blat-blah-blat blat :lol:).

It is just one wire that needs to be added to the PCM loom (unused PCM pin) and when you ground it out it is activated.

Jez

[SS Enforcer]

I reckon it's all your fault Len ..... that car of yours sounds just too good and is too much of a temptation for any one driving it ................ :driving:

[VYSHSV8]

I bought my one tonner there and have it serviced there , have smelled the clutch when walking up to the car after it's been serviced there .
It's overdue for a service on time but only done about 2000km since the last service and they have sent me a reminder that its due . My warranty is up in July and i am thinking stuff the warranty .

Stuff the warranty mate and we will do it, my warranty ran out at 20k:yahoo:

[A^K^T]

Perfect outcome and well done,as i if i caught one of my guys doing this,he would instantly get the sack,its jerks like that which give business's bad names,in my opnion if he wanted to thrash a brand new ve commodore,go and bloody fork out 50k and thrash it to ur hearts content,not at other ppl's expenses.

regards sonny

Exactly , i understand that they need to drive the car normally and perhaps push it a little to see how the car goes under load or to find a fault but if they want to go out joy riding then they should burn their own money .

[DIEFASTER*WH]

If your really worried about anything happening to your car, get on your computer & write out a disclaimer that you and the workshop manager sign. Just state in it things like the condition of the car when you drop it off, how many km's on it and basically anything you want ie. No one under 30 to drive it, car must be alarmed when outside & locked @ all times, workshop is liable for any damage other than whats written on disclaimer etc. Having one of these can save your arse. Plus if its a reputable place they wont have any trouble signing it will they!!! :deal:

[seedyrom]

I've been at Marrano's and heard a younger employee ask Sonny:
"Can I move that Ute from in front of the hoist to round the back?"
"No, I'll do it" was Sonny's reply. (The Ute had a turbo strapped to it).

Not so much a lack of trust of the young guy (no it wasn't Chris), just that Sonny was taking full responsilbility for the car.

[Brockfan05]

I am happy this turned out well for you mate, not often in this world that justice prevails, and good on you for not letting it go. Too many times dealerships get away with stuff like this.

[Tonner]

If your really worried about anything happening to your car, get on your computer & write out a disclaimer that you and the workshop manager sign. Just state in it things like the condition of the car when you drop it off, how many km's on it and basically anything you want ie. No one under 30 to drive it, car must be alarmed when outside & locked @ all times, workshop is liable for any damage other than whats written on disclaimer etc. Having one of these can save your arse. Plus if its a reputable place they wont have any trouble signing it will they!!! :deal:



Can just imagine the service managers response to this request at our local dealership

"Sir I dont have the authority to sign your document, I will need to pass this on to our D. P. for his perusal, this may take some time as I am sure he would need to refer such a document to our legal team, but I am happy to rebook your car in for ,um lets say three months time, we should have an answer by then"


Our Service Manager is one of those Shultzy type blokes "I know nothing, nothing"

he could get out of anything.


Great Idea once you have this inplace with your dealer it could be the answer with most dealers.


:1peek:

[Pickles]

Yeah, well the words "dealer servicing" does make one cringe after some of the things we hear about, don't they. I know a few people that work as mechanics in dealerships, & some of the things they tell me are unbelievable-No wonder one worries.
However, my experiences with Barry Bourke (Berwick) to date, have have been very good.
I've had the car back four times for servicing, minor warranty adjustments etc, & the required tasks have been completed perfectly.
On each occasion I book the car in with the Service Manager, for a particular time, & I wait for it. I stipulate that I don't mind the car being test driven, as long as I'm in the passenger seat. Bourkes have no problem with that--I just drive the car up to the service reception area, where I'm greeted by my first name, then they drive the car into the HSV service bay. When the work is finished, the car is driven to the service entrance, for me to pick up. I've bought up the matter of a test drive, but they've just said that if I'm happy with the car, then it's not necessary. So, I couldn't be more happy with them.
Cheers, Pickles.

[VTSSDUDE]

Geez, that's why in one way I am lucky my isn't under warranty and doesn't have to go to any dealership. I would be too scared to take my car for that reason. It's a well known thing that if you own a flash car, the mechanics are going to have a field day in it. Especially if they have to take it for a test drive.
But yeah, complain about it. Make them realise that you feel insulted for what they have done.

[SV8er]

I am happy this turned out well for you mate, not often in this world that justice prevails, and good on you for not letting it go. Too many times dealerships get away with stuff like this.

Agreed , to many times we let it go and nothing happens , it will be fresh in their minds there at the moment but i wonder how long it will be before it creeps back in again .

[nang3]

Report it to ACA - hoon dealer mechanics. They would love a story like this :argue:

fark yeh they'd fall over themselves over the sensationalism of it all...

Reckless mechanics risk kids life by Hooning in customer cars.. then the obligatory close-up of a tyre squealing in case no one knows what a hoon is haha..
fark i hate ACA's lame ass re-enactments..

[jaykay]

fark yeh they'd fall over themselves over the sensationalism of it all...

Reckless mechanics risk kids life by Hooning in customer cars.. then the obligatory close-up of a tyre squealing in case no one knows what a hoon is haha..
fark i hate ACA's lame ass re-enactments..
Especially when you hear tyre burnout on bitumen but the car is actually spinning its wheels on gravel... :werd:

[The_Senator]

Especially when you hear tyre burnout on bitumen but the car is actually spinning its wheels on gravel... :werd:

I believe it's called Creative License - something that ACA and TT are both VERY familiar with....

[caseyp]

Well i have just had the Mechanic phone me personally and apologise , he stated he didnt realise he "Booted it so hard ":cussing:

Have advised him that letter is coming in this morning to Dealer Principal and I have organised to have meeting with mechanic and Service Manager .Dont know about Dealer Principal whether he will be at meeting yet

I wish the police officer accepted "I didnt relise I was 17KLM over the limit" when he booked me in February.
I have noted the mileage and litres per hundred when I drop my car off for service for the same reason. I also make diary notes on when the car is dropped off and picked up, just incase I get a camera fine.

[BLAZEY]

yea and its not just the dealer ships ill all the small joints too

[Berlina5.7]

All cars get road tested at the dealer i work at, by a designated road tester. Obviously ya wouldn't road test if it was just a blown headlight globe, just inspected. Apprentices can't road test their own jobs, but qualifieds can. So some cars do get tested twice as a result, that can explain 20kms extra on the clock. As for testing ESP on a suburban street, the kids an idoit. I don't kno if other holden places do similar things?

[SV8er]

I wish the police officer accepted "I didnt relise I was 17KLM over the limit" when he booked me in February.
I have noted the mileage and litres per hundred when I drop my car off for service for the same reason. I also make diary notes on when the car is dropped off and picked up, just incase I get a camera fine.

And that is another problem here in Perth at Moment , it is taking up to 5 or so months before you might receive youre speeding fine from a camera :cussing: At Least i have noted the day and the time that he left dealership and returned ;)

[mustanger]

And that is another problem here in Perth at Moment , it is taking up to 5 or so months before you might receive youre speeding fine from a camera :cussing: At Least i have noted the day and the time that he left dealership and returned ;)

Is that how long it takes Snr. Sarg.Ritchie`s Equivalent to get to you.

PS. The Vic boys will know what I am on about.;)

[SLugg]

standing order on my record sheets

NO TEST DRIVES

NO WASHING

NO SCUFF MARKS ON THE DOORS


Service manger has seen size of my right boot
and dosnt want his ass to increase in diameter to the same size.

[6l ute]

I too was suprized when told that my car had to be test drived after its 3000 km service which they did sweet FA to anyway. Lucky anuf after being told this i spoted a old mate i played soccer with and he offered to drive it with me in the car

[SS Enforcer]

The guy that test drives my car looks a bit nerdy and seems to allways have a sheath of papers with him and his computer :thumbsup: Doesn't look like a rev head to me. He actually told me that he can't understand why people want to mod em .;)

Rather him than some guy with BURNOUT COMP KING tatood on his forehead. :thumbsup: :thumbsup:

cheers

[Vulture]

The guy that test drives my car looks a bit nerdy and seems to allways have a sheath of papers with him and his computer :thumbsup: Doesn't look like a rev head to me. He actually told me that he can't understand why people want to mod em .;)

Rather him than some guy with BURNOUT COMP KING tatood on his forehead. :thumbsup: :thumbsup:

cheers

Oooh mate, it's the quiet ones you have to watch!:p

[HSV Listy]

Ages ago I remember an article on ACA or Today tonight of a system that records what goes on inside the car, both Video of the drivers face and telementary. It uses a normal GPS with the areas posted speedlimits loaded on it. If it detects a certain level of G force, traction control turned off and a bunch of other things, it starts recording the in car video and all the cars data. Also it records when the speed limit in that area was exceeded. Once the car is back you can download it and watch just the naughty things that went on if any. It will give the cars location, video of the driver and out the front of the car. It was a big brother type system for parents to make sure the kids are being good with their car. I Could not find it on the net in Australia but if anyone does know who the company was put it on here.
There is ones on the net overseas.

[JezzaB]

Is that how long it takes Snr. Sarg.Ritchie`s Equivalent to get to you.

PS. The Vic boys will know what I am on about.;)

That Snr Sarg Ritchy is a busy bloke in Vic :lol:

[LooneyR8]

That Snr Sarg Ritchy is a busy bloke in Vic :lol:

Snr Sgt Ritchie was originally a TOG cop in Dandenong and he kept harrasssin a good mate of mine for several years. Eventually the judge got sick of him and gave him a reprimand. He was taken off the street and given a desk job....

:yahoo: :yahoo:

[whitels1ss]

Reminds me that on one of the threads on one of the forums on here there is a link with a video of a cop car doing a burnout on a hoist whilst in a Holden dealership. Wonder where the service manager and all these guys who are supposed to look after and care for the customer's cars were when that was going on?


Reminds me that on one of the threads on one of the forums on here there is a link with a video of a cop car doing a burnout on a hoist whilst in a Holden dealership. Wonder where the service manager and all these guys who are supposed to look after and care for the customer's cars were when that was going on?

http://www.wotnext.com.au/playVideo.asp?page=homenext&id=4473

http://www.wotnext.com.au/playVideo.asp?page=homenext&id=4473[/QUOTE]

[SS Enforcer]

Ages ago I remember an article on ACA or Today tonight of a system that records what goes on inside the car, both Video of the drivers face and telementary. It uses a normal GPS with the areas posted speedlimits loaded on it. If it detects a certain level of G force, traction control turned off and a bunch of other things, it starts recording the in car video and all the cars data. Also it records when the speed limit in that area was exceeded. Once the car is back you can download it and watch just the naughty things that went on if any. It will give the cars location, video of the driver and out the front of the car. It was a big brother type system for parents to make sure the kids are being good with their car. I Could not find it on the net in Australia but if anyone does know who the company was put it on here.
There is ones on the net overseas.

That system is currently being trialed by a couple of transport companies. The drivers are jacking up about privacy issues and lots of them are just sticking a stubby holder over the camera lens. I was having a chat to a couple of guys last week about it they are going to fight the introduction tooth and nail, the twu lawyers are on the case I believe.
They arn't complaing about the camera out the front just the one in the drivers face.

cheers


Oooh mate, it's the quiet ones you have to watch!:p

He He I will have to watch him once it's tuned as he allways has his bloody computer plugged into it.

cheers

[Hammer]

What i would like to know if this was you what would you do ?????

The car has just done 1800klms and not even seen its first 3000 k service and some jerk is Abusing my car

At this stage i just want to confront the Jerk and ask him what rights has he got to abuse a customers $50 thou car and get away with it

Man am i FaRKin Pissed offff:cussing: :cussing: :cussing:

I would be pissed as well, get then wanker sacked for abusing customers cars, bit its not the first time hes done it. or will it be the last. Get warrenty stuff done at holden, all other stuff at ur local performance shop

[VooDoo]

The guy that test drives my car looks a bit nerdy and seems to allways have a sheath of papers with him and his computer :thumbsup: Doesn't look like a rev head to me. He actually told me that he can't understand why people want to mod em .;)

Rather him than some guy with BURNOUT COMP KING tatood on his forehead. :thumbsup: :thumbsup:

cheers

You let Ryzz test drive your car!!! :shock:

[V6Sucka]

yea and its not just the dealer ships ill all the small joints too

The small joints, in most cases, would be less inclined to do it, they can't afford to lose customers as much as a dealer can.

[whitels1ss]

Well had the VE Diff Leak fixed today by dealer but here is the story , as i was pulling into the dealership Driveway i noticed my luvley looking VE departing with the Mechanic obviouslly giving it a test drive ..Well to my surprise he took off and seem to boot it a bit between gears and i thought to myself Hmmm if he is doing this now what would he do up the road (Shouldnt think like this but i did)
Anyway decided to drive through dealership and follow , but by the time i managed to get back on to main road with traffic and try and get down side street where he was going would have been about 3- 4 mins so thought oh well what the heck i will just travel down here for a k or so and turn around and go back , blow and behold as i am travelling down the street see my car of to the right at stop sign ready to turn right coming my way ..
Now as the mechanic takes of he decides to tramp it and as he changes from 1st to second i can hear the wheels spin :cussing:

Not a happy chappy i get back to dealership and advise the main service guy exactly what has just happened , he then speaks to head Honcho who comes out about five minutes later and says "sorry that Mechanic has just left and we will have to follow up tommorrow and give you a call first thing in the morning :cussing: :cussing:

What i would like to know if this was you what would you do ?????

The car has just done 1800klms and not even seen its first 3000 k service and some jerk is Abusing my car

At this stage i just want to confront the Jerk and ask him what rights has he got to abuse a customers $50 thou car and get away with it

Man am i FaRKin Pissed offff:cussing: :cussing: :cussing:


Hey, You should write a complaint letter to Holden, they would not be happy about it on a corporate level. The dealership also gets in trouble on their customer satisfaction rating and this kind of complaint will not be taken lightly. You MUST tell Holden about this wanker, for the sake of the other customers as well! Good luck!

[Berlina5.7]

Reminds me that on one of the threads on one of the forums on here there is a link with a video of a cop car doing a burnout on a hoist whilst in a Holden dealership. Wonder where the service manager and all these guys who are supposed to look after and care for the customer's cars were when that was going on?



[/url][/QUOTE]

That incident occured at a 'satellite' service centre(no holden signage), so i doubt that the service manager woulda been there. Stupid thing is, the cop shop is about half a kilometre down the road! I believe it was the guys last day too(he had given 2 weeks notice), but in no way is that an excuse to do it! Happened in Adelaide, and it can be a very small town when it comes to mechanics behaving like that. Dudes like him give all the good guys a bad name.

[tim_k]

Hey, You should write a complaint letter to Holden, they would not be happy about it on a corporate level. The dealership also gets in trouble on their customer satisfaction rating and this kind of complaint will not be taken lightly. You MUST tell Holden about this wanker, for the sake of the other customers as well! Good luck!

Hi, I did that after an "apprentice" ripped off the front spoiler of my VK driving it up the ramp to the workshop at a certain "city" Holden dealership in Perth. Dealer did a poor repair on the damage and the spoiler cracked again very shortly after.

Got a reply from Holden that said words to the effect of "We're very sorry to hear of your dramas but as the dealer is independent entity to Holden Ltd, we can't do anthing to help you"

[SV8er]

Hi, I did that after an "apprentice" ripped off the front spoiler of my VK driving it up the ramp to the workshop at a certain "city" Holden dealership in Perth. Dealer did a poor repair on the damage and the spoiler cracked again very shortly after.

Got a reply from Holden that said words to the effect of "We're very sorry to hear of your dramas but as the dealer is independent entity to Holden Ltd, we can't do anthing to help you"

Tend to agree with you Tim , i have got a good result from this and as said i think there service department will be on tender hooks for a while , if Dealer principal had Just Said " i will look into it " then all shit hell would have broken loose , but as he took a firm and responsable approach i will not pursue it any further .

Cheers

[VQST80]

SV8er,

First I must say congrats you on the the way you handled a very dissapointing situation. It would have been much easier to tell them to get f##ked and never go back. :cussing:
It must have been hard seeing your Major investment being treated with little respect..

Im sure the fact that you were straight on to them, combined with you being a SSS customer helped sort out the mess very quickly.
From what I hear(and this is only hearsay), is that the tech was given a hand packing his tools only after the company found out about this thread here on LS1.
Seems as though this incident has echoed through the walls of perth dealerships and Im sure there would be a few worried Service Managers.

For every 1 customer you burn you really lose 20 due to the neg publicity.

Lets just hope this thread gets brought up at every Tool Box meeting in Holden dealerships over australia.

Hell even Holden reps(dsm's) should bring this up with dealership staff and make them aware as to the repercussions of something like this.

anyways congrats on the outcome and lets hope we dont see any more threads like this 1 for a long, long time.. :p

[Berlina5.7]

SV8er,

From what I hear(and this is only hearsay), is that the tech was given a hand packing his tools only after the company found out about this thread here on LS1.
Seems as though this incident has echoed through the walls of perth dealerships and Im sure there would be a few worried Service Managers.

For every 1 customer you burn you really lose 20 due to the neg publicity.

Lets just hope this thread gets brought up at every Tool Box meeting in Holden dealerships over australia.

Hell even Holden reps(dsm's) should bring this up with dealership staff and make them aware as to the repercussions of something like this.

anyways congrats on the outcome and lets hope we dont see any more threads like this 1 for a long, long time.. :p

So very true.. There are a few of us Holden guys lurkin around on the forum. Was a bit of lunch room topic the other day, but I think we all respect the customers pride and joy.

[SV8er]

SV8er,

First I must say congrats you on the the way you handled a very dissapointing situation. It would have been much easier to tell them to get f##ked and never go back. :cussing:
It must have been hard seeing your Major investment being treated with little respect..

Im sure the fact that you were straight on to them, combined with you being a SSS customer helped sort out the mess very quickly.
From what I hear(and this is only hearsay), is that the tech was given a hand packing his tools only after the company found out about this thread here on LS1.
Seems as though this incident has echoed through the walls of perth dealerships and Im sure there would be a few worried Service Managers.

For every 1 customer you burn you really lose 20 due to the neg publicity.

Lets just hope this thread gets brought up at every Tool Box meeting in Holden dealerships over australia.

Hell even Holden reps(dsm's) should bring this up with dealership staff and make them aware as to the repercussions of something like this.

anyways congrats on the outcome and lets hope we dont see any more threads like this 1 for a long, long time.. :p


VQST80,

Thanks for your comments , i give full :thumbsup: :thumbsup: to this forum for that , as we are all here for that same reason .. " The Passion we have for Cars " and the Love of our " Pride and Joys"

"Respect " seems to be a word LOSELY used these days , lets hope it filters back into Dealership Workshops Australia Wide .

Cheers

Len