FFH
20-04-2007, 10:50 PM
Ok, so we buy our hsv clubsport, it's second hand but was a reasonable price considering it was a reputable car company, Zupps to be precise.
We are usually fairly quiet people and rarely complain, but when you spend about 30k on a car, new or used, you expect it to be pretty close to perfect just old. The car had a couple of issue's, not much and we got good warranty.
So right about now your asking yourselves, what do I have to vent about?
Here's why, we have had our car for 7mths, initially we had a couple of minor things done under warranty and all was good, except 2 weeks later another couple of minor things happened. Ok the car is a couple of years old so I guess we can live with this so we take it back in. Now this is where it gets painfull.
We get it back and within minutes the same issue's are there, so we take it back. They claim to fix it, we take it again and there was the issues again. So I decide I want to drive my car and hold off taking it back, just so I can actually have some time in the damn thing. This tooing and throwing happens for about 3-4 months.
A bit later I get a puncture, So I rock on over to Beaurepairs and they say the tire is cactus, you need at least a couple of new tires but they were out of stock. Ok NP so I say I will go down the road to another tire place and see if they have any, I ask them to fit the spare...but guess what, the spare doesn't fit, it won't fit over the calipers!
So I am a little annoyed at this point as I ring Zupps. I get a hold of our salesman and he assures me he will get it sorted and have the customer care manager ring us the next day. I leave the car there for some new tires and walk home.
The next morning after borowing our sons car to get to work I get a phone call from the salesman saying that the customer care manager is really busy and will get back to me that afternoon. Guess what, no call. So I wait another day and guess what, no call. So I make a call, rather annoyed, and speak to a manager, he assured me they would have it all fixed. I need to drop the car in, we get a loan car (yay) and they have our car for nearly 2 weeks. We get it back and we now have a functional spare, but we still have all the other problems with the car that I spent an hour telling them about.
So I bite my lip, and leave it for a few weeks, I am determined to get a little use out of the car, the issue's where after all minor. So a few weeks pass and I am really getting the shits with these issue's so I arrange to take the car in, all good they take a note of the three things (damn I forgot 1) and all is good.
The next day I get a call from one of the service departments customer service people, he goes on to explain how they have accidently forgot to lock one of the hoist arms in place and have damaged our car!! WTF!
He assured me they will repair the damage and have it back to us the next day. The next day comes and they aren't finished with it. (no offer of a loan car!) It will be ready the next day. The next day I get another call, it won't be ready, they need it another day (no offer of a loan car). The next day, 5mins from picking up the car, I get a phone call, not happy with the repairs, we need it another day (no offer of a loan car, so I ask. Oh sure we can get you a car!). Pick up the car this afternoon, things look good, there is no visable damage, it's all fixed. Great.
I hoped in and start to drive home and guess what, 1 of the issue's I originally took the car in for was fixed, but the others weren't! Still there!, now one of the issue's was the steering wheel was not aligned correctly, it was slightly lefthand down when travelling straight, now it's slightly right hand down travelling straight. And just to top it all off.... they didn't connect our fog lights up. So yet again I have to take the car in to get shit done, that should have already been done!!!!
As I mentioned before, we have had the car about 7mths, in that time, it has been in at Zupps getting fixed under warranty 6 times, with 4 of those times being for at least a week! And now I have to do it again, and I am sure they will wonder why I am so pissed!
end vent.
We are usually fairly quiet people and rarely complain, but when you spend about 30k on a car, new or used, you expect it to be pretty close to perfect just old. The car had a couple of issue's, not much and we got good warranty.
So right about now your asking yourselves, what do I have to vent about?
Here's why, we have had our car for 7mths, initially we had a couple of minor things done under warranty and all was good, except 2 weeks later another couple of minor things happened. Ok the car is a couple of years old so I guess we can live with this so we take it back in. Now this is where it gets painfull.
We get it back and within minutes the same issue's are there, so we take it back. They claim to fix it, we take it again and there was the issues again. So I decide I want to drive my car and hold off taking it back, just so I can actually have some time in the damn thing. This tooing and throwing happens for about 3-4 months.
A bit later I get a puncture, So I rock on over to Beaurepairs and they say the tire is cactus, you need at least a couple of new tires but they were out of stock. Ok NP so I say I will go down the road to another tire place and see if they have any, I ask them to fit the spare...but guess what, the spare doesn't fit, it won't fit over the calipers!
So I am a little annoyed at this point as I ring Zupps. I get a hold of our salesman and he assures me he will get it sorted and have the customer care manager ring us the next day. I leave the car there for some new tires and walk home.
The next morning after borowing our sons car to get to work I get a phone call from the salesman saying that the customer care manager is really busy and will get back to me that afternoon. Guess what, no call. So I wait another day and guess what, no call. So I make a call, rather annoyed, and speak to a manager, he assured me they would have it all fixed. I need to drop the car in, we get a loan car (yay) and they have our car for nearly 2 weeks. We get it back and we now have a functional spare, but we still have all the other problems with the car that I spent an hour telling them about.
So I bite my lip, and leave it for a few weeks, I am determined to get a little use out of the car, the issue's where after all minor. So a few weeks pass and I am really getting the shits with these issue's so I arrange to take the car in, all good they take a note of the three things (damn I forgot 1) and all is good.
The next day I get a call from one of the service departments customer service people, he goes on to explain how they have accidently forgot to lock one of the hoist arms in place and have damaged our car!! WTF!
He assured me they will repair the damage and have it back to us the next day. The next day comes and they aren't finished with it. (no offer of a loan car!) It will be ready the next day. The next day I get another call, it won't be ready, they need it another day (no offer of a loan car). The next day, 5mins from picking up the car, I get a phone call, not happy with the repairs, we need it another day (no offer of a loan car, so I ask. Oh sure we can get you a car!). Pick up the car this afternoon, things look good, there is no visable damage, it's all fixed. Great.
I hoped in and start to drive home and guess what, 1 of the issue's I originally took the car in for was fixed, but the others weren't! Still there!, now one of the issue's was the steering wheel was not aligned correctly, it was slightly lefthand down when travelling straight, now it's slightly right hand down travelling straight. And just to top it all off.... they didn't connect our fog lights up. So yet again I have to take the car in to get shit done, that should have already been done!!!!
As I mentioned before, we have had the car about 7mths, in that time, it has been in at Zupps getting fixed under warranty 6 times, with 4 of those times being for at least a week! And now I have to do it again, and I am sure they will wonder why I am so pissed!
end vent.