Service prices!!

[vxclubby85]

I know people have talked lots about the whole servicing thing.

just sharing what i was told today. found it quite funny..

My car is due for its 80,000 service soon and called my the dealership to see what the go was and a price and they quoted me $580!

Not to mention the first time i took it there they quoted a rough price and it ended up being almost double....

Now got a few other prices from around and they are around the $220-250 mark.

How can they justify that sort of price difference????

[Dane VN V8]

I know people have talked lots about the whole servicing thing.

just sharing what i was told today. found it quite funny..

My car is due for its 80,000 service soon and called my the dealership to see what the go was and a price and they quoted me $580!

Not to mention the first time i took it there they quoted a rough price and it ended up being almost double....

Now got a few other prices from around and they are around the $220-250 mark.

How can they justify that sort of price difference????

The amount of times I have seen people asking this question is doing my head in. You have been on this forum for 10 months so why don't you try searching for the answer? I know the answer is lerking around this forum somewhere, simple the dealerships are rip-offs and they like to make heaps of profit. Another simple thing to do is goto a Forum Sponsor that will look after you at a cheap price that do the log book servicing, etc and you don't have some young apprenticed thrashing your car.

Dane.

[Jac001]

How can they justify that sort of price difference????

Its not whether they can justify this price difference its whether you can justifying such a price difference.

You as the customer set the price, because the customer is the one willing spending the money.

Its all abour percieved value. Many people on this site would happily take our cars to any number of forum sponsers to have work done even if they were more expensive.

[vxclubby85]

yea i know its all been posted up before. just sharing my experience today, more of a rhetorical question really. thats all.

will be paying one of the sponsors a visit regardless.

Cheers,
Adrian

[Dane VN V8]

yea i know its all been posted up before. just sharing my experience today, more of a rhetorical question really. thats all.

will be paying one of the sponsors a visit regardless.

Cheers,
Adrian

Good choice Adrian dealerships are just con artist trying to make alot of money, the Forum Sponsors will look after your car and have more respect for it then any dealership.

Dane.

[Sonnymad]

I know people have talked lots about the whole servicing thing.

just sharing what i was told today. found it quite funny..

My car is due for its 80,000 service soon and called my the dealership to see what the go was and a price and they quoted me $580!

Not to mention the first time i took it there they quoted a rough price and it ended up being almost double....

Now got a few other prices from around and they are around the $220-250 mark.

How can they justify that sort of price difference????

Wat you have to look at here is its hard to tell someone how much a service will cost over the phone wen the car isnt even in ur sight ? its vertually impossiblle,this is where the dealers get caught out as they quote by the service book and dont account for other wear and tear items as the vehicle aint in their sight.The way we do things is,we quote for a basic service which is a engine oil & filter change and a complete safety check which means we vertually check everyhting and report to the customer wat we see the cars needs and supply a quote,then from there on the customer knows exactly where he stands with wat repairs or service his car needs.if he doesnt want to proceed with the external servcing or repairs outside the basic service,he simply pays for the basic service "$170" and walks away with a full report on wat his car needs,in saying this i would look up the nearest trusted sponsor to ur area and give them a call,hope this helps.

regards sonny

[VXRacer]

Not sure what car you are servicing or where but you may find that an 80,000km service is a major service and a number of components are usually changed as well as a 4-8 hr charge on labour for other duties performed??
The other quotes you have may not fully cover your service so make sure you will get what you pay for with the cheaper services??

[vxclubby85]

Wat you have to look at here is its hard to tell someone how much a service will cost over the phone wen the car isnt even in ur sight ? its vertually impossiblle,this is where the dealers get caught out as they quote by the service book and dont account for other wear and tear items as the vehicle aint in their sight.The way we do things is,we quote for a basic service which is a engine oil & filter change and a complete safety check which means we vertually check everyhting and report to the customer wat we see the cars needs and supply a quote,then from there on the customer knows exactly where he stands with wat repairs or service his car needs.if he doesnt want to proceed with the external servcing or repairs outside the basic service,he simply pays for the basic service "$170" and walks away with a full report on wat his car needs,in saying this i would look up the nearest trusted sponsor to ur area and give them a call,hope this helps.

regards sonny

Thanks sonny, all good! got in contact with a sponsor - only way to go ;)

Cheers,
Adrian


Not sure what car you are servicing or where but you may find that an 80,000km service is a major service and a number of components are usually changed as well as a 4-8 hr charge on labour for other duties performed??
The other quotes you have may not fully cover your service so make sure you will get what you pay for with the cheaper services??


yea all good, the prices i got were based on the 80,000 service.

Cheers

[will_menz]

the prices at dealerships can be high because most people are willing to pay it. At my dealership we have countless number of cars that are years out of warranty but still opt for dealer servicing to some people its the only way they can get confidence and reassurance. i guess it all comes down to what an individual prefers.

[andy15762003]

my 2 cents worth,

your description says mafless xxxrwkw, why not take it to who ever tuned it

Andy

[planetdavo]

the prices at dealerships can be high because most people are willing to pay it. At my dealership we have countless number of cars that are years out of warranty but still opt for dealer servicing to some people its the only way they can get confidence and reassurance. i guess it all comes down to what an individual prefers.

Parts fitted by the dealer at service time come with a two year warranty. Parts fitted anywhere else only have the standard one year warranty. For some, the extra peace of mind is worth it.
Another thing I can add is that we get SO MANY workshops ringing us in parts, asking if we know what part is needed to fix a certain logged code, or if we are aware of a commonly sold part for a particular issue they can't trace.
Sure the smaller workshops are cheaper, but there is an awfully large lack of knowledge out there.
As others have touched on, there are pro's and cons for both sides of the industry, and just because a small workshop is a sponsor, it doesn't automatically mean they are the shining light of the industry....
One should do their homework, and then decide.

[Drewie]

I know people have talked lots about the whole servicing thing.

just sharing what i was told today. found it quite funny..

My car is due for its 80,000 service soon and called my the dealership to see what the go was and a price and they quoted me $580!

Not to mention the first time i took it there they quoted a rough price and it ended up being almost double....

Now got a few other prices from around and they are around the $220-250 mark.

How can they justify that sort of price difference????


I'd be checking what your $220-$250 cheap service includes as the 80,000 km
service is a major one, and could include plugs, air and fuel filters, maybe brake fluid and possibly coolant change, not sure without checking the service book, I can't see you getting that for $220, sounds more like a price for a basic service not an 80,000km service.

[vxclubby85]

all good guys, looking into getting some work done so the service will get done at same time ;)

Cam... here i come!! :thumbsup:

[Berlina5.7]

Well the labour rate at Holden dealers is up around the $100 mark now, and say the labour time quoted is nearly two hours, that about $200 in labour. Then u got the parts, oil filter about $20 bucks, air and fuel filters is about the same, platinum plugs if it a LS1 about $80? then you got ya magnatec oil, which was about $40 on the invoice when i was lookin down the costing girl's top. LOL Plus the brake fluid would be due another half hour, maybe a coolant change another half hour, with all the parts and fluids and labour, ovr $580 sounds like a ball park figure. and thats before you get to things like brake work and any other things noticed when the guy was lookin over the car. I would hate to be the service advisor out the front!

[*VYSuper6*]

just thought i would share my first experience with holden log book servicing today.... not bagging them out too much....very easy to book over the phone, very easy to drop off and pick up.. However when i called up last week getting quotes for ther service i was quoted $245 dollars. I called up a forum sponser aswell to compare and was quoted less than $200. I was going to get it done at the forum sponser because they have a really good rep, and i knew my car would be in good hands, but an hour drive seem to be a bit excessive as i hadn't seen holdens service first.....any way, when i went to go pick up my car they told me it was $312??? I look at the invoice and notice that i was charged $10 to clean some dead leaves from the radiator panels, which was fair enough because i asked, however $50 from thin air was a bit strange... I must say after me saying i was quoted the 250 they took the excess off, however it leaves me wondering how many people would get "ripped off" that extra $50... next time, i think i will bite the bullet and go to the sponser.

cheers

[saaz]

The 80,000km service (at least on a WL 5.7) also includes air and fuel filters. They may also be quoting on brake, clutch and coolant fluids. It might pay to just say what you want done, and especially what not if you know the extra fluids are ok.

The only time I have been to a dealer (warranty item to skim the front brake discs) they wanted to power flush and clean the coolant, brake fluid and my wallet! As the car is under a lease I really have to get it done somewhere, which pains me as it is the only time in many years that any vehicle of mine has been anywhere to do things.

[CAPTIVALX]

Just my 2 cents. For the exact same service on my captiva l was charged $270 first time round and then next was charged $485 for the exact same things listed on the service schedule. As usual when l complained to the head chief was told dont worry we'll fix it and get beck to you. That was early december and i'm still waiting. $485 FOR A BASIC OIL/FILTER CHANGE FFS!!!!!! And they still forgot to put all the bolts back in the underbody tray.:flipoff:

[planetdavo]

Cars are virtually impossible to quote "on the phone" accurately. There's almost always something else discovered once it's in the shop.
The customer, as the person paying the invoice, ALWAYS has the right to ask for a bill to be explained clearly if they are not sure of something.
This applies to anything in life really.

[Micks]

Yes the variances in models in the Holden range make it difficult to quote a service price over the phone. If your servicing dealer does quote a price over the phone & you don't quiz them its their bonus.

Cheers
VYT

[GPT]

The real reason dealership servicing is more expensive is because they are factory trained .:)

There really technicans not mechanics.:jester:

[PBoB]

I'm booked in for a 10 000km service on Tuesday and they quoted me $270.00, it'd better not be anymore or they can reverse whatever they've done. I've got a warranty for a reason...

[muzza]

I have used Holden Service with my current car - just had the 80 000km service done on the VY - somewhere Planet Davo might know (how's the new premises Dave, they look great?)

Nearly all normal services have been approx $225, and I have had no complaints worth typing.

The 80 000km IS a big one: Flush and replace brake fluid and clutch fluid, oil and filter as normal, new air filter, new platinum spark plugs, I had one dud lead and I got to borrow the service guy's new Comodore for the day.
All up $550-ish including the borrowed car ($35) and quoted in the service book about 2.6 hrs labour I think.

So the price seems about right to me.

[LSavvy]

I love these threads as much as some people hate them!

Well why should there be a price difference on a log book service when the labour time is clearly stated with the work required, if any extra work is to be carried out the customer should be notified prior to them carrying out the work, i would not take their word when it comes to extra work required, alot of the time they over react the work required and make you feel like you need to do it there and then, when another shop could have done that extra work for half the price alot of the times while still maintaing warranty.

For ex, "you need tyres sir, would you like us to organise that"?, not when your gonna charge me 30% more to drive my car to a tyre shop and make a cut on it when i can go there myself. I reckon females fall for this shit all the time, i'm shocked at prices some of them pay for services on Barinas and Vectras!

As for the two year warranty thing, when was the last time anyone took a oil filter, air cleaner, fuel filter, spark plug etc for warranty and why would you want a two year warranty for parts that a replaced at 6months intervals (minor service=oil filter).

Remember guys get a quote first so your not supprised when it comes to pick up time.

[muzza]

Good points LSavvy - "buyer beware" applies to service as well of course.

The main thing I suppose is to stress to your service place that you agree to the service, but anything extra outside of that you must be asked to give the OK and given a price. If you know your prices you wont be caught out.

If that doesn't happen - do not pay for it. Nothing worse than an ambush bill. NO one should put up with shifty practices like that.

[ITROCS]

The amount of times I have seen people asking this question is doing my head in. You have been on this forum for 10 months so why don't you try searching for the answer? I know the answer is lerking around this forum somewhere, simple the dealerships are rip-offs and they like to make heaps of profit. Another simple thing to do is goto a Forum Sponsor that will look after you at a cheap price that do the log book servicing, etc and you don't have some young apprenticed thrashing your car.

Dane.


CHILL OUT, if we didn't ask question and sometimes the same one this forum would die..I'm sick of people having a go for NO good reason.

Peter..

[planetdavo]

CHILL OUT, if we didn't ask question and sometimes the same one this forum would die..I'm sick of people having a go for NO good reason.

Peter..
Within reason, of course.
The moderators often "remind" people to...:search:...for "old" topics...