Dealer wants trade-in before new car delivery

[thermos]

On Saturday, I purchased a new VE SS M6 with leather option from a Perth Holden dealer. They said the delivery time will be 5 weeks as it is being built but they want my trade-in by the end of the week. I believe the dealer has had an offer by a wholesaler to buy my car and mentioned some crap about a price rise otherwise.

Has anyone else had to do this?

[RED R8]

I bought a new car for my wife two weeks age and have to wait another 4 weeks we are trading the car she now drives , if they want the car to wholesale it that is ok but the have to provide you with a loan car free till yours arrives.

[APCLB]

Whats your current ride?Anything special about it?
Doesn't sound right.

[dgp]

If you have purchased the car as you say, part of the contract will be your trade in vehicle, this will become a closed deal once you are in your new ride and sign the contract for delivery.

Tell the dealer he is dreaming!

Maybee his boss has informed him that he has offered too much as a trade in, too many k's, and he had better get the vehicle pronto!

[iamhappy46]

If you have purchased the car as you say, part of the contract will be your trade in vehicle, this will become a closed deal once you are in your new ride and sign the contract for delivery.

Tell the dealer he is dreaming!

Maybee his boss has informed him that he has offered too much as a trade in, too many k's, and he had better get the vehicle pronto!

Agreed. The contract is already set but read it to confirm and tell the delaer he is dreaming.

[VESSWA]

Sheesh, the hide of the b@stards. The contract is on delivery of what you are paying for ie. the new car. That's when you get your VE, they get their money plus the trade vehicle and everyones happy. No way would I cop that.....unless the free loaner is a nice upgrade for ya :)

[thermos]

Whats your current ride?Anything special about it?
Doesn't sound right.

WRX 2002. As the car is at 98000 K, dealer is concerned the timing belt will go.

[RED R8]

WRX 2002. As the car is at 98000 K, dealer is concerned the timing belt will go.
He better get you a car to drive quick smart then...

[BullockBob]

I bought a new car for my wife two weeks age and have to wait another 4 weeks we are trading the car she now drives , if they want the car to wholesale it that is ok but the have to provide you with a loan car free till yours arrives.

It all depends on what is specified in the contract. If thats what you agree and sign, then thats the contract. If not, then its not. The dealer doesn't have to do anything, just as you as the purchaser don't have to either.

If its written up that way and you sign it then tough u know what. If you haven't signed anything and you don't wish to, then tell the dealer that is unacceptable. He will either "give in" or tell you the price will change or tell you to go elsewhere.

[WalksGTO]

I remember trading in a car a while back.. It wasn't on a new car but they kept my car. I had a loan car from them for 3 days whilst I waited for them to get my new car ready...

I even had to remove my stereo at the caryard... I was younger back then and wouldn't let it happen again...

[Chappy]

WRX 2002. As the car is at 98000 K, dealer is concerned the timing belt will go.

What a sleesely dealer so all he is worried is getting the car so he can shunt it off to some other poor unsuspecting person, typical.

The the arsole the soon you get your new car the sooner he can have your trade.

Oh yes ant write few notes warning any future buyers, hide the around the car hopefully they will find one before the buy it.

N.B. WRX is in need of new rubber band!

[6.2L.Club]

WRX 2002. As the car is at 98000 K, dealer is concerned the timing belt will go.

That's a cracker, since when does a car salesman have any idea about mechanics? they're lucky if they remember to wipe the right as#$ole hey dribble so much s#$t

[thermos]

What a sleesely dealer so all he is worried is getting the car so he can shunt it off to some other poor unsuspecting person, typical.

The the arsole the soon you get your new car the sooner he can have your trade.

Oh yes ant write few notes warning any future buyers, hide the around the car hopefully they will find one before the buy it.

N.B. WRX is in need of new rubber band!

I wrote in the Log Book that only certain items were done in the 100K service,
Other items due.

Not good fun when your rubber breaks...

[Wonky]

Often the trade-in valuation is only good for a certain period of time so that if you do have to wait a while the car doesn't devalue too much in terms of what they can sell it for. They are probably also worried about it going over the 100,000km mark for psychological reasons in selling it on, probably moreso than really being worried about the belt.

I'd be fairly sure they'd be covered from that point of view i.e. if the belt broke and destroyed your engine I'm sure they'd have an out so they didn't have to pay you the original agreed trade-in value that was for a car with a good motor.

[holden6.0]

ye dat dont sound right did u go to youngs thermos?

[Vulture]

Tell them to shove it up their arses unless they arrange a loan car for the 5 weeks.

[SV8er]

While i waited for my new VE in March the Dealership i went through gave me a loaner car while i was Waiting , as has been said obviously they dont want your car probably to tick over the magic 100,000klms .

If they want your car then you should get a loaner in the mean time while you are waiting for your new one .

[C4B]

I had a funny situation a few years ago when I bought a new car. Traded my old car in. Drove the new one off (deal done). Anyway the next day, the ABS warning light came on (on my 1 day old car). So I drove back to the dealer and they gave me my old car back to drive around in while my new one was getting fixed.....

(Needless to say it was the worst fuel economy I ever got out of that car :))

[Marcus_h]

As has been mentioned only agree if they give you a loan car (of equal or better comfort), or alternatively an unlimited taxi voucher (at least then you can have beers wherever you go).

[mickeyVX350]

my neighbours traded in their GTO and Xtrail (GTO is now Voodoo's GTO, weird) Holden provided them with a spanking new Astra for the interim. man that thing was getting air off of the speedhumps daily!

[Timmay5.7]

On Saturday, I purchased a new VE SS M6 with leather option from a Perth Holden dealer. They said the delivery time will be 5 weeks as it is being built but they want my trade-in by the end of the week. I believe the dealer has had an offer by a wholesaler to buy my car and mentioned some crap about a price rise otherwise.

Has anyone else had to do this?

Sounds like the crafty saleman-ship of a certain dealer in the midland area?

[!!COOKY!!]

Sometimes when a dealer is trying to get a wholesaler to pay more for your trade in they will not wait for the car. If the wholesaler doesn't go up then you probably wouldn't have got the deal you were trying to acheive.
There is not much interest in a dealer taking your WRX and delaying your delivery, they make there money when you pick the car up.
Must have got a great deal.

[seldo]

Once again, I'm surprised at the lack of understanding of the realities of business that some people display.
Let's just ask a couple of questions -
* Do you expect the dealer to keep the agreed price of the new car at delivery - Yes?
* Do you expect your new car to have almost no kilometers on it when you take delivery - Yes?
* Do you think it would be ok for the dealer to run around in your new car, do as many kms as he liked , and maybe thrash the living day-light out of it until delivery - No?
* If you were a wholesaler who had agreed to buy a trade-in for $XXX provided it was as described and had done 98,000kms, would you still be prepared to pay the same price for it if it showed up 5 weeks later showing another 5000kms and maybe now needing a couple of tyres as well, with a month's less rego etc etc - No?
* If you were a dealer/wholesaler who had agreed to buy this car for a good price because you had someone who was looking for one, would you still want to pay the same 5 week's later after your buyer had walked..? No?
And so on...
So - Be a bit reasonable - give him your car now if that's a condition of the trade-in price, or else be prepared to cop a bust when it does come around to delivery time. You can't have your cake and eat it too...but everyone tries to...

[RichieRedHotSS]

I believe the trade-in valuation is valid for 1 month, after which the car may need to be re-valued. If the dealer is concerned about the value or condition of the car after a month they may loan you a car to keep the kms down on the trade-in or for other reasons they may determine. I once waited 9 weeks for delivery of a VS Clubsport, the dealer told me they may arrange a loan car for me if the kms were getting up to much on the trade, but in the end they didn't bother and i put nearly an extra 5,000 kms on my car and still got the same trade-in value when the Clubby arrived.

[Gonadman2]

Your timing belt will be fine, I left mine until around 120,000kms and it still looked brand new. I believe that the actual lifespan would be probably double the manufacturer's quoted lifespan as we all know what happens when a timing belt goes...

[!!COOKY!!]

Once again, I'm surprised at the lack of understanding of the realities of business that some people display.
Let's just ask a couple of questions -
* Do you expect the dealer to keep the agreed price of the new car at delivery - Yes?
* Do you expect your new car to have almost no kilometers on it when you take delivery - Yes?
* Do you think it would be ok for the dealer to run around in your new car, do as many kms as he liked , and maybe thrash the living day-light out of it until delivery - No?
* If you were a wholesaler who had agreed to buy a trade-in for $XXX provided it was as described and had done 98,000kms, would you still be prepared to pay the same price for it if it showed up 5 weeks later showing another 5000kms and maybe now needing a couple of tyres as well, with a month's less rego etc etc - No?
* If you were a dealer/wholesaler who had agreed to buy this car for a good price because you had someone who was looking for one, would you still want to pay the same 5 week's later after your buyer had walked..? No?
And so on...
So - Be a bit reasonable - give him your car now if that's a condition of the trade-in price, or else be prepared to cop a bust when it does come around to delivery time. You can't have your cake and eat it too...but everyone tries to...


SPOT ON .......................

[ultrablue]

ive had this happen to me a few times as long as they give you a car to drive its fine but check the rego before you drive off

[GRMJ]

Tell the dealer he can have your car early for an extra thousand bucks - otherwise he can wait for your car when the new car arrives as it should be done. I've traded a number of cars and have never had that happen to me - mostly they say that they will inspect the car at trade in time to make sure its still in the same condition with reasonable kms as when the trade offer was made

[RED R8]

Once again, I'm surprised at the lack of understanding of the realities of business that some people display.
Let's just ask a couple of questions -
* Do you expect the dealer to keep the agreed price of the new car at delivery - Yes?
* Do you expect your new car to have almost no kilometers on it when you take delivery - Yes?
* Do you think it would be ok for the dealer to run around in your new car, do as many kms as he liked , and maybe thrash the living day-light out of it until delivery - No?
* If you were a wholesaler who had agreed to buy a trade-in for $XXX provided it was as described and had done 98,000kms, would you still be prepared to pay the same price for it if it showed up 5 weeks later showing another 5000kms and maybe now needing a couple of tyres as well, with a month's less rego etc etc - No?
* If you were a dealer/wholesaler who had agreed to buy this car for a good price because you had someone who was looking for one, would you still want to pay the same 5 week's later after your buyer had walked..? No?
And so on...
So - Be a bit reasonable - give him your car now if that's a condition of the trade-in price, or else be prepared to cop a bust when it does come around to delivery time. You can't have your cake and eat it too...but everyone tries to...
That is all good and well if the Dealer makes you aware of the fact he wants your car now before you sign a contract not after.You are buying a brand new car so it should have no k's the dealer is trading a second hand car so if he has an issue with the car going over 100ks thats fine but he needs to make you aware and perhaps arrange an old stock used car that has sat on the yard for a few months for you to use.It is not the buyers fault the dealer cannot supply you with a new car.Business is business but the dealer is the one looking for the sale.After nine years spent in the car industry if you need the trade NOW because a wholesaler has put a good price on it you take the car and provide a loaner all of which the buyer is made aware of prior to signing thats how every yard ive worked in did it.

[iamhappy46]

Simply, the car dealer would have known the waiting time and did not mention it so that they could secure the sale.

Personally, I would keep the car for the 1 month valid valuation period and then get a loaner for the last week before pickup.

[thermos]

That is all good and well if the Dealer makes you aware of the fact he wants your car now before you sign a contract not after.You are buying a brand new car so it should have no k's the dealer is trading a second hand car so if he has an issue with the car going over 100ks thats fine but he needs to make you aware and perhaps arrange an old stock used car that has sat on the yard for a few months for you to use.It is not the buyers fault the dealer cannot supply you with a new car.Business is business but the dealer is the one looking for the sale.After nine years spent in the car industry if you need the trade NOW because a wholesaler has put a good price on it you take the car and provide a loaner all of which the buyer is made aware of prior to signing thats how every yard ive worked in did it.

I think providing a loaner until the new car arrives would be a fair compromise. Although they initially mentioned that they couldnt provide a loan car, we will wait and see what happens.

[DONKR8]

On Saturday, I purchased a new VE SS M6 with leather option from a Perth Holden dealer. They said the delivery time will be 5 weeks as it is being built but they want my trade-in by the end of the week. I believe the dealer has had an offer by a wholesaler to buy my car and mentioned some crap about a price rise otherwise.

Has anyone else had to do this?
Its normal for car yards to want the trade in if there is a wait on delivery of new car due to the fact that they have agreed to pay a certain price for your car in the condition that they inspected it in and since they have no intentions to insure the car just sell it to a wholesaler they cant risk any damage being caused after inspection ( some people will just give the car a hiding due to the fact that it already agreed to buy by car yard ) , easier for yard to supply a car of the lot that is coverd by their insurance.

[1000kw]

SPOT ON .......................


Although I agree partly, the lack of disclosure on the part of the salesman once again makes people get their back up.

Surely they know there usually is a wait on a VE. They probably forgot to :rolleyes: mention that they may require the trade in before the new one arrives during the negotiations.

[lowriding]

most absurd piece of dribble i have heard in a while. Very , conniving actually, they are simply stacking all the cards in their favor as is their want . I would suggest you decline that ,take your business elsewhere if needed . What did they give you as a trade on the car btw ?

[Ausmartin1]

Exactly - load of crock
They want want your car early - fine they give you a loaner period

or

they WAIT!

Dealer I bought from gave excellent trade in - with wholesaler pre sold on my old car for 4 weeks wait and the deal was tight$
If they would have done what they are doing to you - take old car and offered no loaner. I would have told thenm to JAM IT.
Plenty of dealers and the odd DECENT Sales person that makes it all worth while!

[duke5700]

Nah... Inform them you would like a loaner... Its like saying i tell you what, we will take your car now and give you nothing while you wait for 5 weeks and pay for taxis or a hire car.

You are trading your vehicle in for the new one plus cash exchange. They can wait or provide you with suitable transportation. Its only suiting them not you.

Bloody Car Salesman..... The lies that come out of there mouths is atrocious.

[Crackles]

I am in carsales myself for a different brand, we only very rarely need to ask the customer to hand over the trade in before the delivery of the new car. If this is ever needed we must talk about it with the customer before any deal is signed and make sure it is part of the contract. We always provide a loan car and usually find customers are happy to do it. If they don't want to hand over the car then that's fine and we try to find another way to get the money needed for the trade be it from another wholesaler etc.

Its people that make things like this hard for the customer that give others a bad name. I've only been in the industry for 4 months and know exactly what some others out there are like. Some of the stories that we get told of the problems customers have had with other dealers and problems that I've seen with my parents changing their cars over every 1-2 years, show me exactly what I don't want to be like. I try to be honest with every detail with all of our customers, if your up front the customer will enjoy their car and the whole buying process a lot more.

[SSINISTER]

the same thing happened to me at my holden but they gave me a loan car to hack around in for a few days

[Vulture]

I am in carsales myself for a different brand, we only very rarely need to ask the customer to hand over the trade in before the delivery of the new car. If this is ever needed we must talk about it with the customer before any deal is signed and make sure it is part of the contract. We always provide a loan car and usually find customers are happy to do it. If they don't want to hand over the car then that's fine and we try to find another way to get the money needed for the trade be it from another wholesaler etc.

Its people that make things like this hard for the customer that give others a bad name. I've only been in the industry for 4 months and know exactly what some others out there are like. Some of the stories that we get told of the problems customers have had with other dealers and problems that I've seen with my parents changing their cars over every 1-2 years, show me exactly what I don't want to be like. I try to be honest with every detail with all of our customers, if your up front the customer will enjoy their car and the whole buying process a lot more.


Well said, sounds like a great way to run a business. A few days here or there would be fine to me but 5 weeks is really stretching the friendship.

[Greg 106]

yeah that sounds a bit off...i kept my ute for 4 weeks before getting into my current car.

[duke5700]

I am in carsales myself for a different brand, we only very rarely need to ask the customer to hand over the trade in before the delivery of the new car. If this is ever needed we must talk about it with the customer before any deal is signed and make sure it is part of the contract. We always provide a loan car and usually find customers are happy to do it. If they don't want to hand over the car then that's fine and we try to find another way to get the money needed for the trade be it from another wholesaler etc.

Its people that make things like this hard for the customer that give others a bad name. I've only been in the industry for 4 months and know exactly what some others out there are like. Some of the stories that we get told of the problems customers have had with other dealers and problems that I've seen with my parents changing their cars over every 1-2 years, show me exactly what I don't want to be like. I try to be honest with every detail with all of our customers, if your up front the customer will enjoy their car and the whole buying process a lot more.

Pity your selling a different brand mate, If i could find one that i could trust. I would and my family deal with them exclusively... Its hard to fathom but with 6 family members that all drive holdens Im sure it would be worth someones while to do the right thing. All we want is the truth and not to be taken for a ride....

I know there are forum members that sell Holdens... If they could stand up here and be Honest a fair, maybe they would get some forum business. I for one would be happy to go to a forum member car salsman. If they screwed me over they would have to face the forum i guess. It may not sound like much but hey the slander seems to stick quite well on here.

[JohnS]

my neighbours traded in their GTO and Xtrail (GTO is now Voodoo's GTO, weird) Holden provided them with a spanking new Astra for the interim. man that thing was getting air off of the speedhumps daily!

This proves that customers can be assholes as well as dealers:)

[Wonky]

This proves that customers can be assholes as well as dealers:)
Yep, hate people who have the gall to do that just because they can.... :vpo: No respect for other people's property - even if it is a dealer. Still doesn't give them a right to do that, particularly given it will eventually be sold on to some poor person who has probably slaved their guts out to afford it......

Oops, just fell off my :soap:

[HSVMAN]

Bieng in sales myself I too can say it is a perfectly reasonable thing to do - just as Seldo explained it.
For those jumping up and down suggesting all sorts of wrong doings, stop and think a little. Too many buyers are unreasonable, it goes both ways.
I didnt see where the salesperson failed to disclose the finer details of the deal but in negotiating the sale this should be made clear before anything is signed. I wouldnt have it any other way, and neither would anyone I work for.

[seldo]

my neighbours traded in their GTO and Xtrail (GTO is now Voodoo's GTO, weird) Holden provided them with a spanking new Astra for the interim. man that thing was getting air off of the speedhumps daily!
And this is the mentality that causes dealers to ask for the trade early because some people also think that their trade-in can now be given the abuse that they wouldn't give it normally. We once had a guy drop off his Porsche trade-in with a rooted motor with bent-valves after he gave it one last wring of its neck.... I've also had people swap the good tyres off, swap the battery, swap the stereo etc....Some think they can get away with almost anything....and sadly they often do... And you think dealers are crooks...:vpo:

[chunkyr8]

When we traded our car in it was very close to running out of rego, the dealer said that if our new car didn't arrive before rego was up they would take the trade and give us a loan car so that we didn't have to rego it ourselves....so some dealers are doing the right thing by their customers

[darrelr]

I am a salesman for holden and as mentioned by some other members it is very rare that a trade is taken before delivery. I myself have only had one case of this and it was because the customer wanted us to take it so nothing would happen to it while he was waiting to take delivery of his WM Caprice. Make sure you get a loan car. If they dont have one ask for a new car demo. Good Luck

[HSVMAN]

I am a salesman for holden and as mentioned by some other members it is very rare that a trade is taken before delivery. I myself have only had one case of this and it was because the customer wanted us to take it so nothing would happen to it while he was waiting to take delivery of his WM Caprice. Make sure you get a loan car. If they dont have one ask for a new car demo. Good Luck


I personally have been associated with several instances of early trade. A couple where the owners were simply "dumping" the vehicle and the rest were to either protect the buyer's trade price or if there was a special offer on the trade that possibly wouldnt be repeated

[darrelr]

I personally have been associated with several instances of early trade. A couple where the owners were simply "dumping" the vehicle and the rest were to either protect the buyer's trade price or if there was a special offer on the trade that possibly wouldnt be repeated

Fair Enough, The reason given by the dealer is that they are worried about the timing belt? sounds a bit strange to me. As long as the guy gets a decent car to drive for the next 4 weeks all should be good

[HSVMAN]

Fair Enough, The reason given by the dealer is that they are worried about the timing belt? sounds a bit strange to me. As long as the guy gets a decent car to drive for the next 4 weeks all should be good

Perhaps the belt was noisy. I bought a trade Toyota for my daughter and the belt was noisy so we did it straight away. Everybody here is jumping to conclusions as usual based on all the horror stories from dodgy used car operators

[darrelr]

Perhaps the belt was noisy. I bought a trade Toyota for my daughter and the belt was noisy so we did it straight away. Everybody here is jumping to conclusions as usual based on all the horror stories from dodgy used car operators

Again point taken. The main issue here is that they are not supplying a car in the mean time. Its not that hard to give the buyer of a $50K vehicle a car to drive. If there are no loan cars, give the guy a company demonstrator or even a used car.

[HSVMAN]

Again point taken. The main issue here is that they are not supplying a car in the mean time. Its not that hard to give the buyer of a $50K vehicle a car to drive. If there are no loan cars, give the guy a company demonstrator or even a used car.

No reason not to supply a car, sounds like a lack of communication somewhere

[seldo]

I think providing a loaner until the new car arrives would be a fair compromise. Although they initially mentioned that they couldnt provide a loan car, we will wait and see what happens.
Since this appears to be the only mention by the original poster about a loaner, it seems a fairly timid request. I'm sure if he offered to drop the trade off as soon as a loaner was available he'd have one in a flash...

[MRGPACK]

sometimes they need 2 cause 5 weeks 2 hold trade in price 2 long sometimes the wholesalers dont want 2 pay the price in 5 weeks.They should offer you a loan car,thats what i do to my customers when there car is a long wait.

Robbie.

[Brandonsdad]

sometimes they need 2 cause 5 weeks 2 hold trade in price 2 long sometimes the wholesalers dont want 2 pay the price in 5 weeks.They should offer you a loan car,thats what i do to my customers when there car is a long wait.

Robbie.

Yeah, I agree 2.:eyes:

[r8cluuby]

Often the trade-in valuation is only good for a certain period of time so that if you do have to wait a while the car doesn't devalue too much in terms of what they can sell it for. They are probably also worried about it going over the 100,000km mark for psychological reasons in selling it on, probably moreso than really being worried about the belt.

I'd be fairly sure they'd be covered from that point of view i.e. if the belt broke and destroyed your engine I'm sure they'd have an out so they didn't have to pay you the original agreed trade-in value that was for a car with a good motor.




I reckon the same it's to do with it going over 100k, the fact most people prefer a car under 100k than a car with 100 0001km's+ just a psychological
thing!
tell him he is dreaming unless they give u a loan car for free!
hopefully it won't happen, but if the car gets delayed or what ever u will be stuck even longer with out a car