Holdens continual support

[kalmon]

Vz crewman diff had whined since new after many complaints and 14 months Dealer agreed that it neded replacing. Car was booked in for change over and dropped off in the morning. At 4.30 when I called them they told me they had broken a U bolt on the diff during fitting. Being a Friday they hadnt located a new part as it had lowering blocks and ws supplied by pedders. And as this part wasnt factory it was not their responsibilty, and offered to take blocks out and put standard bolt in. As I needed the cr I raced and got the part and delivered it to them to collect the car. With no thanks or apoligy.
New diff has whined more than the old and after 2000kms I rand and said it was the same. Bring it in we'll look at it. Test drive with mechanic who agrees there is a problem. Told to come back next week when area manager can test drive. Come back week later only t be tod to test drivewith another mechanic so he can show manager. All agree that its a problem and they decide to send it to a diff specialist to have them look at it. They now ring me and have it booked in to be fixed, in the process telling me that they will need the car for two days and do not supply loan cars for warranty items. WTF, after much arguing they have said they may be able to supply loan car but no guarentee it. So if no car is there ready I will drive back out without dropping car off. What company trats their customers like this?

[6.2L.Club]

It's crap in this day and age that this still happens, and l know from first hand experience. The worst thing of all is that it's far from un-common. I found the most productive thing l did was to go and make myself known to the Dealer Principal, to Holden customer service and to the Area Rep, l think they all quiver when they see me walk in the door :lmao:. Be Firm when you say you've "had enough" and when nothing happens, annoy the crap out of them with phone calls :D Seems to have worked for me so far, l now have the service manager deal with me directly and get a loan car for free, every time.

[hypdupvx]

Its pretty pathetic by sounds of it... you spend all that money on a new car and they cant even follow it up with some decent customer service..they should think about what they do.. coz you coulda quite easily went and bought another brand.. I only had one problem looked at under warranty and it was fixed and no fuss! So i guess im just lucky, I went to drop it off on the agreed day, but they were too busy so up front said were flat out today.. come back on this certain day. so that was good rather than leaving it there and not gettin touched. I wasnt too angry bout that. It got fixed, cost me nothing im not complaining... but a lil bit of courtesy goes along way in these cricumstances, you try treating a customer like that in the retail industry and kiss your job goodbye nearly. hope things work out for you.

[Chris52]

I would be very surprised if you ever get rid of the diff whine no matter how many diff specialists you take it to. When I had my Crewie, even with a new set of 4.10's in it the bastard still whined (not initially though), just at slightly different revs/speed. I think that the basic design including the low pinion to crown wheel angle (which I think causes the off throttle clunking) is the actual problem. I now no longer listen to a clunking and whining diff but turbo-deisel clatter instead.

Cheers

Chris.

[planetdavo]

Most non-dealer workshops don't supply free loan cars either, so the answer to your question is that MOST treat their customers this way.
Get used to diff whine. The design means it will always be there, and let me add, it's a subject that has already been MASSIVELY covered in many other threads in the past.

[gasguz]

Most non-dealer workshops don't supply free loan cars either, so the answer to your question is that MOST treat their customers this way.
Get used to diff whine. The design means it will always be there, and let me add, it's a subject that has already been MASSIVELY covered in many other threads in the past.

What crap, if it is a warranty issue then they should supply a loan vehicle, we are not talking about another non dealer here as you say, we are talking about a dealer from where the car was purchased & the customer should be treated with a bit more respect than what they are being treated with. 14 months is way to long to have a problem with the car not fixed. I have had my VX R8 since new & there are still things wrong with it that Holden could not find during the warranty period, but they are more than eager to go replacing parts now that I have to pay for them, even though there are more than enough complaints about it on file.

My Uncles crewie & also my mates have no diff whine what so ever (they may be lucky though by the sounds of things), so if it is in the design you would think they would all do it? There is too many things that go wrong with the cars & when you call Holden about it all they can say it "yeah it is a common problem book it in & we will have a look at it" What makes it worse is that there are a heap of problems that Holden know about but will only fix if the customer brings it up, how dodgy is that!!

Good luck with it all Mate, keep going until you are happy or have had enough in dealing with Holdens "customer service" & just start putting up with it. (Holden are hoping that you take option 2)

Cheers

[planetdavo]

What crap, if it is a warranty issue then they should supply a loan vehicle, we are not talking about another non dealer here as you say, we are talking about a dealer from where the car was purchased & the customer should be treated with a bit more respect than what they are being treated with.

Don't shoot the messenger.
If the average large dealership service department books in approx 40 cars per day, and say 30 of them have a warranty issue, are you seriously suggesting they should have about 30 loan cars on standby? Faaaaaaaaarrrrk!
Most dealerships have (at best) four loan cars, and they are booked (by paying customers) weeks ahead. The dealer also has to pay for them, not Holden, hence why NONE have many.
If you and others reckons that is sh!t, ring Holdens Customer Assistance number and demand a rental paid by Holden. Don't go mouthing off at the dealer staff like a pack of ferals.
Now back to Crewman.
If you know two people with quiet diffs, you know about the ONLY two owners with quiet diffs. There has been a dozen threads already about diff noise. It is in the design and CANNOT BE FIXED PERMANENTLY.

[kalmon]

Forget the bias opinion preached and consider that if I have my window tinted by tint professor they will supply a loan car for every customer. All for around $300 dollars. Now consider I buy a light commercial vehicle, which are sold at a premium for this reason at $50,000 for commercial purposes. Now this vehicle has a warranty issue (forget the fact this is the 27th item being replaced and the 42nd dealer visit for a 14 month old car) and is going to be needed for two days. Sorry mate we dont supply loan vehicles. Dealers are a franchise of holden and are therfor the public face of holden. Dont make excuses for errors, just dont make them. I have never raised my voice at a dealership nor have I ever spoken rudely. I own my own company and if I was to treat any customer in this way where would I be. This commercial vehicle as purchased was to carry equipment, now when this is constantly delivered to the dealers and on many occasions left for the day, why should my business continue to suffer.
As for the diff whine being a design fault, that is the admission we need. I have made it very clear that on the sales brochure it was not mentioned that due to a design fault I get a free diff whine. I have had 6 other 'commercial vehicles' all withot a whine so it is not complimentry to this type of vehicle. If public admission can or has been made by a holden employee, I will have not hesitation in seeking further legal advice on compensation for an unsatifactory build

[HOTSV8]

Have you thought about cutting your losses and getting a different vehicle ???

[kalmon]

Mte if only it was that easy. Business commercial lease 3 year term. Big loss if I quit now.

[Chris52]

kalmon, IMHO the crewie is a good vehicle, unfortunately plagued by the dreaded diff whine (moreso in the V8 variants). In no way did the noise ever affect the performance of my crewie so I basically just got over it and tuned out. In no way am I condoning the supply of a substandard part on an otherwise good car but we have to also remember that these diffs are manufactured and supplied by Dana to Holden. As for getting an admission from Holden regarding the apparent design flaw, I would'nt hold my breath.
A bit off topic, but if you throw in a set of 4.10's, the smile factor should make you forget about the whine,for a while anyway.

Cheers

Chris.

[kalmon]

I already have the t56-m12 gearboxout of the monaro (lower ratio) which gives me that punch. Just never had diff noise in a car before. Drives you nuts

[Chris52]

I already have the t56-m12 gearboxout of the monaro (lower ratio) which gives me that punch. Just never had diff noise in a car before. Drives you nuts

kalmon, the monaro box ratio change and "punch" would be small compared to a diff ratio change (4.10). If you can find a 4.10 equipped crewman for a comparison, I think you could be convinced.

Cheers

Chris.

[kalmon]

Not the easiest thing to find, let alone to get a drive of. Just wouldnt want 1st gear to get much shorter, as it only gets me to 60km as it is. Car is going in to holdens 'diff specialist' tomorrow.

[planetdavo]

If public admission can or has been made by a holden employee, I will have not hesitation in seeking further legal advice on compensation for an unsatifactory build
I'm sure there is a Slater and Gordon nearby just for your kind....:spew:

[kalmon]

Planetdavo, mate time your yook your rosey coloured glasses off, I take it you have only ever had the one job or have managed to score a management job as your biased and cloudy opinion is excessively obvious throughout this forum. Take criticism when its due and defend when right. Holden have a legal obligation in their warranty to supply a car as promised during purchase. Now if it was denied legal avenues are an option whether right in your opinion or not. Try for once mate looking from the customers point of view and show your a bigger man than holden tells you to :)be

[planetdavo]

Planetdavo, mate time your yook your rosey coloured glasses off, I take it you have only ever had the one job or have managed to score a management job as your biased and cloudy opinion is excessively obvious throughout this forum. Take criticism when its due and defend when right. Holden have a legal obligation in their warranty to supply a car as promised during purchase. Now if it was denied legal avenues are an option whether right in your opinion or not. Try for once mate looking from the customers point of view and show your a bigger man than holden tells you to :)be
You think I've never bought a new car, and had warranty work done?
Unfortunately, your generalised comment is quite incorrect, but hey, whatever. If you and your kind that infest this forum love to think I'm "pro dealer" or "biased" or whatever, just because I offer a viewpoint from the other side of the counter, doesn't mean I am what you claim! (Where's Slater and Gordon when you need them?)
For all your huffing, puffing and tryhard "I want to be American and sue everyone" mentality, have Holden actually rejected a warranty claim here for you???????
According to your original post, Holden have actually AGREED to fix it, but you're trying to induce a heart attack over a simple loan car!
More important things in life dude....

[TYREFRIAR]

Can always do what i did with the dealer, if your not happy, I had the repair done myself, after 2 unsatisfactory attempts, got a barrister, and we had our day [2 actually it took] in court, and the dealer managed to turn a $4200 bill to have it done properly, into a $38,000.00 dollar bill he had to pay, once he lost, and was liable for all costs. We had independant assessments, and photo's, and documented everything.

My barrister also got above court award costs, as the judge had recommended to the dealer on day one to find a solution, and when he decided to continue, we got full charges for day 2.

I only got $1200 of the $4200 back in real money, but DAMN it felt good :eyes:

[kalmon]

Holden have rejected warranty claims before, and unfortunately for me and them, until I have been able to prove them wrong, they including customer care, have refused to repair the items. Look up my posts and you will find that after having 23 items replaced and having to get proffesional opinions to prove many, never have holden apoligised for being wrong. A car is supposed to be your second biggest purchase in life. Dont try to talk it down to anything less. If I was to build you a $50,000 extension you would have more protection than a new car buyer would, yet the sme money paid. A comment on loan cars was placed on this forum, for opinion, which last time I checked was one of the purposes of this site. I dont need to 'huff and puff' and have always treated dealership employees with respect, never raised my voice nor sworn, showing I am always open to the possibilty I could be wrong

[planetdavo]

I only got $1200 of the $4200 back in real money, but DAMN it felt good :eyes:
Amazing that some people actually consider two days in court (and all the stress that led up to it) as being something that can feel "DAMN good"..... I took a furniture company to VCAT once for seriously shoddy work, and won, but it will NEVER be considered as a time of pleasure. Simply something they deserved for the good of future buyers hopefully.
If the dealer deserved it, they deserved it.


Holden have rejected warranty claims before, and unfortunately for me and them, until I have been able to prove them wrong, they including customer care, have refused to repair the items. Look up my posts and you will find that after having 23 items replaced and having to get proffesional opinions to prove many, never have holden apoligised for being wrong. A car is supposed to be your second biggest purchase in life. Dont try to talk it down to anything less. If I was to build you a $50,000 extension you would have more protection than a new car buyer would, yet the sme money paid.
From many years of experience, what one owner thinks should be warranty often does not fit within the boundaries of true warranty. Many items are simply replaced as "goodwill" value, eg seat trims that wear on the sides are considered by ALL manufacturers as wear and tear damage, but Holden often replace seat trims under warranty as goodwill value.
I'm sure you will be elated by the talk of incoming "lemon laws".
Hope you end up happy out of it, but somehow, I doubt it...

[kalmon]

[QUOTE=planetdavo; Simply something they deserved for the good of future buyers hopefully.]
Probably the best quote youve ever made

[planetdavo]

Different situations. Yours is about a bit of diff noise Not the end of the world! My furniture couldn't even be made to the length it should have been! Apples and oranges here...
I've got another quote for you too.
"If you don't like the crewman, SELL IT AND BUY A BORING HILUX THAT DOESN'T GO LIKE A V8, DOESN'T SOUND LIKE A V8, AND RATHER THAN DIFF NOISE HAS HEAPS OF TYRE NOISE!"
Would you complain then?

[Big_Valven]

What's the deal? The product, an expensive vehicle, did not perform as expected and he's unhappy about it. The dealership didn't fulfill basic expectations either. Regardless of which side of the counter you hail from I think it's unsatisfactory.

[kalmon]

Must know your cars well mate as yes I have aslo had a hilux and if you had any general knowledge outside holden you would know the standard tyres on a boring hilux are no more noisy than the tyres placed on a crewman from factory. Good to see you have an open mind to all makes and models. I have owned from new, holden, ford and mazda and buy the best suited car at the time no matter the manufacturer. Unfortunately I have this car for 3 years due to lease. And I am not prepared to lose more money to be rid of it. I am not against crewmans, it just seems this is a bad one.

[planetdavo]

What's the deal? The product, an expensive vehicle, did not perform as expected and he's unhappy about it. The dealership didn't fulfill basic expectations either. Regardless of which side of the counter you hail from I think it's unsatisfactory.
Anyone SHOULD know that "basic expectations" DON'T include an automatic loan car.
The dealership is actually doing a warranty diff, so how does that possibly fail to fulfil a "basic expectation"?
No wonder forums aren't taken seriously with THIS kind of thinking....:nono:


Must know your cars well mate as yes I have aslo had a hilux and if you had any general knowledge outside holden you would know the standard tyres on a boring hilux are no more noisy than the tyres placed on a crewman from factory. Good to see you have an open mind to all makes and models. I have owned from new, holden, ford and mazda and buy the best suited car at the time no matter the manufacturer. Unfortunately I have this car for 3 years due to lease. And I am not prepared to lose more money to be rid of it. I am not against crewmans, it just seems this is a bad one.
I actually get to drive BOTH models now and again, so if you disagree, so what!
This nitpicking rubbish has bored me to tears now. The anti dealer/Davo brigade will keep going all night, which I can't be F'd with.
Night all!

[kalmon]

Basic expectation of having your car repaired satisfactorily. Not having to supply parts to the dealer as mentioned earlier, not having faults in a car that has been built through three different models and over six years. Many a chance to change design to fix problem. Dealer quality seems to have gone downhill. The service advisors are always polite but the work is never done correctly. Whose fault mechanic or system? Its good to see you will continue to attack anyone with a difference of opinion to you. I have made my thoughts and opinions known and dont feel a further need to waste my time swapping opinions with davo. For the rest of you I will keep you informed

[ryno]

It would be nice if loan cars were automatic for warranty work, but as pointed out its impracticle and costly to keep that many cars given that a manufacture wouldn't reimburse the dealer to have the cars and they don't make money on the warranty work, however......

For once offs you can live without a loan car, but if your in their every other day then it might be nice for the dealer (regardless of manufacturer) to offer a loan car. Grab a demo car, a car that was just traded. Please don't tell me you can only use the 4 vehicles allocated.

Dealers and Manufacturers are portrayed as one by the manufacturer and should act that way. As a customer I don't care what is happening between the the two companys. I just want my pride and joy fixed by said brand (holden, toyota etc)

[kalmon]

Pleased to announce that I have received my car back. That yes the dealer did supply a loan car, also mentioning that HOLDEN would not help them in this area. So they had taken it upon themselves. Many thanks and good service. They sent the car to a diff specialist, who took two days to replace pinion and yoke. To my surprise and the dealers this has fixed the whine and now the tyres make more noise than the diff:) . A vey good job one by the dealer and a good outcome.