I am sick of corporations bullying

[VXEXEC350]

:flipoff:
Holden do not honour their warranty, end of story.

My shiney new VZ SS Thunder had a hole nearly worn in the drivers seat (leather) after 5000km and they refuse to fix it under warranty. I have been fighting them ever since, the car is about to go in for its' 30000km service. I have even got a report done by an independant expert stating that the leather in that section of the seat is of inferior quality and actually states that I should not be responsable for repairs. Now they are telling me the car has done over 20000km so they have no responsability. Funny I thought that 3 years or 100000km meant 3 years or 100000km of warranty cover. Make no mistake, you actually PAY for warranty repairs when you buy a car, they are included in the price, I refuse to pay for my seat to be fixed AGAIN. I am going through the fair trade people now, GMH has said to me "yeah bring it on". They don't care for the little people even less for the second hand buyers, not Holden customers you see.

They told me that since this problem hardly ever turns up they will not fix my seat, I would have thought that was a good reason to fix it. If it happened to lots of cars a recall would be warranted.

They do not honour warranty unless a class action is threatened. Ask those who had VT2 V8s that rattled. It was not until the VX came out that they routinely accepted warranty claims for piston slap.

[sv8ls1]

mate that is terrible! i am on the verge of leaving the holden/ford 'aussie built and backed' camp all together. this is due to my own personal experiences and the likes of yourself.

i dare say, the best car i had ever owned was a 84 corona, 24 years old and never missed a beat! in saying that i have never directly had a mechanical/build quality/waranty problem with my vy sv8 but the support from dealers and holden in general is just pathetic at best!

i can see where your coming from and wish you the best with your issue!

[Devil CV8]

I had my driver's seat leather replaced under warranty when my VY SS was 2 years old and 70,000km old (approx). My issue was the colour had worn off on the side wing where you rub as you enter and exit. My arguement against fair wear and tear was I paid 2k more for leather and I do not expect it to wear out in a shorter time than cloth seats.

Only problem with replacing it was they couldn't match the colour or the grain, so ended up replacing every piece of leather in the car.

I suggest going to customer service and complaining.

[Haze]

Yeah, there is something wrong here. I had my drivers seat leather replaced at around 70000 ks after 2 years and 11 Months. I told them that I thought it had worn more than it should for the age of the car and that the wear was unacceptable.

I bought the car second hand and the seat was like that when I bought it.

Often these decisions depend on the person who approves the warranty work for your area.

Did you do / say something to piss them off when you talked to them about the repair?

Take it to a dealership in another area and see what they say??

[KeenGolfer]

I had my drivers seat leather replaced at 15k under warranty for the same reason and I've tried to be careful with it since. At 58k now it's starting to wear again, but I'm out of warranty anyway and they said it would only be done once.

I guess next time I'll go aftermarket or just buy the leather cover and have it fitted.

[Peter B - CV8]

Got any pics of the damage .... Hope you don't drive around with your wallet in your back pocket - the corner of the wallet can really wear through the leather quite quickly. If this is the case , I can understand the dealer's reluctance to cover the repair.

[Ridin-High]

Im eagerly awaiting someone in particulars input into this thread

[Mungrel]

Thats not good mate, I'd be pissed off too.
Good luck with it.

[PBoB]

That's pretty sucky mate, sorry to hear that, mine's done just over 5000km and I've got no dramas with my leather but I'll be looking out for it now.

[SCiFiRE]

tried a different dealer?

[planetdavo]

Im eagerly awaiting someone in particulars input into this thread
Sorry, thought you meant yourself, because you forgot you were typing...:rofl:
Ring Holden's Customer Assistance number, and request the area manager be involved in the decision making progress, due to your dissatisfaction with the dealer's reply.
That person is the highest point it will go to within Holden. Any more than that becomes a civil matter in the courts.


Got any pics of the damage .... Hope you don't drive around with your wallet in your back pocket - the corner of the wallet can really wear through the leather quite quickly. If this is the case , I can understand the dealer's reluctance to cover the repair.
Careful with what should be pretty obvious logic there Peter B - CV8, I get flamed for such comments!
(cue a few more knives in my back!)

[HSVMAN]

Yeah, doesnt add up really. Need to know if it is the dealer or Holden who give you the brush-off.
Having not long left my 4 year fleet magmnt post at a Holden dealership I have experienced some off hand treatment towards customers but this is pretty rough.
I would be going to another dealer or straight to Holden but make sure it isnt from your clothing ie studded jeans or as someone said a wallet etc

Regardless of that car seats are made to be sat in for long periods of time and many thousands of kilometres. It shouldnt happen

[VXEXEC350]

I had my driver's seat leather replaced under warranty when my VY SS was 2 years old and 70,000km old (approx). My issue was the colour had worn off on the side wing where you rub as you enter and exit. My arguement against fair wear and tear was I paid 2k more for leather and I do not expect it to wear out in a shorter time than cloth seats.

Only problem with replacing it was they couldn't match the colour or the grain, so ended up replacing every piece of leather in the car.

I suggest going to customer service and complaining.

I done that and used the same argument. They told me I should not expect leather to last as long as cloth seats


Yeah, there is something wrong here. I had my drivers seat leather replaced at around 70000 ks after 2 years and 11 Months. I told them that I thought it had worn more than it should for the age of the car and that the wear was unacceptable.

I bought the car second hand and the seat was like that when I bought it.

Often these decisions depend on the person who approves the warranty work for your area.

Did you do / say something to piss them off when you talked to them about the repair?

Take it to a dealership in another area and see what they say??

It has been to 2 dealerships, there is only one representative in SA from GMH so no matter where I take it the same guy will look at it. The last time he looked at it he did not open the door. He said He has seen this car 4 times already.


Got any pics of the damage .... Hope you don't drive around with your wallet in your back pocket - the corner of the wallet can really wear through the leather quite quickly. If this is the case , I can understand the dealer's reluctance to cover the repair.

nope no wallet. the wear is where my belt is, but it is not all the way around the seat, just one section.


Sorry, thought you meant yourself, because you forgot you were typing...:rofl:
Ring Holden's Customer Assistance number, and request the area manager be involved in the decision making progress, due to your dissatisfaction with the dealer's reply.
That person is the highest point it will go to within Holden. Any more than that becomes a civil matter in the courts.




This is where I am up to, That is where GMH said yeah bring it on.


Yeah, doesnt add up really. Need to know if it is the dealer or Holden who give you the brush-off.
Having not long left my 4 year fleet magmnt post at a Holden dealership I have experienced some off hand treatment towards customers but this is pretty rough.
I would be going to another dealer or straight to Holden but make sure it isnt from your clothing ie studded jeans or as someone said a wallet etc

Regardless of that car seats are made to be sat in for long periods of time and many thousands of kilometres. It shouldnt happen

First dealer was very sympathetic but said as it is trim he doesnt get to make the call he needs the GMH representative to look at it. He said he would call when he was available, the car was booked in for its' 20000km service when they rang.

I am not disputing that the issue is wear, but Holdens are disputing it is premature. They also maintain that a seat has NEVER been repaired under warranty. I told them that I knew there was precedent and they just said there wasnt. I said before that the wear is where my belt is but the actual belt does not touch it.
I have spoken to the manager of the factory in Elizabeth and the director of customer service in Mebourne. I have spoken to 2 dealer principals at 2 different dealerships. They say that each other have screwed me. I am mad at Holden, they actually told me it is something I done to the seat myself. I said all I done was sit in it. Like I do in the VN that I still own that the same part of the upholstery looks like it has never been used and it is 18 years old. I wont go away, I wish they would just honour their warranty. I wont ever get a new car again, dealers look after you better than corporations as bad as that is.

[vuss383]

Maybe its time to cjve ACA a quick call m I'm sure they would be interested in the situation !!

I too had a similar problem on the front of my drivers seat where the grain has cracked & the colour has worn off ! Mine being Dec 01 VU SS with only 76k on the clock . To make matters worse my seats were custom trimmed by Blackmans Leather in Melbourne before taking delivery of the car . After 20 Emails to them ( 6 or so within the 5 yrs warranty period ) I have also given up on having them honour their warranty !! It seems these days all they want to do is collect their money & not honour their Bulls*^t warranty !! Anyone mentions BLACKMANS to me I tell them to stay away from the thieves ...

Good luck !

Cheers
Troy

[Devil CV8]

I done that and used the same argument. They told me I should not expect leather to last as long as cloth seats Strange that they want us to pay more for something that won't last as long.... will they give that to you in writing?



nope no wallet. the wear is where my belt is, but it is not all the way around the seat, just one section. Hope you never mention that again



I am not disputing that the issue is wear, but Holdens are disputing it is premature. They also maintain that a seat has NEVER been repaired under warranty. I told them that I knew there was precedent and they just said there wasnt. I said before that the wear is where my belt is but the actual belt does not touch it. That is an out and out lie. Check your PM's. Iam sending you some details to show it has been done under warranty

[HSVMAN]

Thats a great idea Devil CV8.

VXEXEC350, dont dispair even though you have been given the royal run around then brushed off.
I suggest you stick to your guns, as you say, and remain calm but persistent all the way and you will win this, believe me

Contact the warranty claims manager at Holden. Explain the situation then politely explain the options you are contemplating. He or she then has to make a time to see your car at a nominated dealership - most likely the original.
Dealership service departments have somebody in charge of warranties and whilst that person gets to handle all claims to be forwarded to Holden, they must first know if Holden will cover it themselves. If the clown has had any dialogue with Holden claims and you have thrown a tanty at the dealership, he may have taken on an attitude and twisted the story so that it sounded self inflicted.

Keep us informed

[planetdavo]

Sounds like you are off to court then.
No matter how important this forum thinks it is, it wont cut any mustard with a manufacturer (any of them), as too many idiots have ruined forums reputations in the past for them to be taken seriously.
(I'm sure a few will be p!ssed off with that comment, but that's how it is)

[PBoB]

Not trying to hijack your thread or anything but I think there are some good Holden Dealers out there mate. The dealer I bought my car off wanted to charge me $60 a day for a loan car while they took my car to the panel shop to fix a factory defect in the paint, and they reckon it could take up to 5 days, $300 in loan car fees, I don't think so.

So I went to the dealer near my work, free loan car for one day while they refit the side skirt that they took off last week, so I could drive my car while it gets painted.

Now that's service.

[Devil CV8]

Sounds like you are off to court then.
No matter how important this forum thinks it is, it wont cut any mustard with a manufacturer (any of them), as too many idiots have ruined forums reputations in the past for them to be taken seriously.
(I'm sure a few will be p!ssed off with that comment, but that's how it is)
Understood, but for the dealer to say no seats have been repaired under warranty is a load of crap. As I have said many times, I had my driver's seat leather replaced after 70,000km and 2 years. And when the leather couldn't be matched they replaced everything, and that was from Holden themselves.... I have passed my details and the dealer I went through to vxexec.

[Caprice270]

Holden leather is of such bad quality that Holden would go broke if they let too many warranty claims go through. But wear at 5,000km is absolutely unacceptable. Keep going after 'em.

[loudvtss]

Maybe ring up customer arse-istance and tell them that not only do you want the seat repaired but also want compensation for pain and suffering and time wasted.

[planetdavo]

Understood, but for the dealer to say no seats have been repaired under warranty is a load of crap. As I have said many times, I had my driver's seat leather replaced after 70,000km and 2 years. And when the leather couldn't be matched they replaced everything, and that was from Holden themselves.... I have passed my details and the dealer I went through to vxexec.
Totally agree it was a crap answer. Probably said in the heat of the moment as they are sick of dealing with this car several times now.
Trim is a "case by case" situation. Some claims are approved, some aren't. I myself had Holden approve a rather expensive rework of the Monaro drivers leather seat backrest under warranty, because Holden had changed their supplier over to a South African supplier, and the softer new leather ended up loose on the cushion. Because that was unacceptable, they approved more than half a days labour at a trimmer to modify it to fit.
Moral of the story is that people CANNOT claim it should be automatically approved. No photos of the damage has surfaced, and it's only ones word as to the cause (or lack of) of the damage.
Forums being forums though, the automatic answer for most people is pretty obvious...

[Steakman]

Totally agree it was a crap answer. Probably said in the heat of the moment as they are sick of dealing with this car several times now.
Trim is a "case by case" situation. Some claims are approved, some aren't. I myself had Holden approve a rather expensive rework of the Monaro drivers leather seat backrest under warranty, because Holden had changed their supplier over to a South African supplier, and the softer new leather ended up loose on the cushion. Because that was unacceptable, they approved more than half a days labour at a trimmer to modify it to fit.
Moral of the story is that people CANNOT claim it should be automatically approved. No photos of the damage has surfaced, and it's only ones word as to the cause (or lack of) of the damage.
Forums being forums though, the automatic answer for most people is pretty obvious...

Give this man a gold star :). I always enjoy his objective opinion.

[planetdavo]

Give this man a gold star :). I always enjoy his objective opinion.
Just keeping the b@stards honest. Some think it's "objective", some don't.

[PeterS]

Give this man a gold star :). I always enjoy his objective opinion.
Bugger, I agree. I also appreciate planetdavo's comments :)
Cheers,

[planetdavo]

Thanks to the guys above. After all the slagging I often receive, just trying to give everyone a "bigger picture" idea, it's nice to realise people actually value my input.

[Big_Valven]

Now, last time I checked, the lay man's definition of warranty was:

"A company builds a product, a customer pays retail for that product. The company provides a warranty for said product. By that logic, if said product experiences a failure due to poor build quality and / or workmanship, then the customer would be reasonable to expect the company to honour their warranty and repair the failure."

If the failure was caused by poor workmanship... then give 'em hell.

If the cause of the failure is down to their word... whatever happened to beleiving them?

[planetdavo]

"Wear and tear" are the important words in this guys dispute with Holden. Warranty has some very long and specific terms and conditions as contained in the owners manual, which obviously MANY of you don't read! I recommend you all go outside and get your little books for some night time reading.
I think a few people in this thread have forgotten that it's HIS argument with Holden, not your own.

[VXEXEC350]

Here are some pics, this is exactly what the seat looked like at 5000km. I have had a seatcover on since to stall the wear. You can see that the grain and texture is different from one side of the seat to the other. I was shocked when they first refused. It is clear to me, that the section of the seat in question is of inferior quality compared to the rest of the seat. I have been everything from sad to very anrgy over this. I have never recieved anything in writing from them, even after my requests.

http://homepage.mac.com/petarvennixvennix/.Pictures/Photo%20Album%20Pictures/2007-12-04%2001.59.56%20-0800/Image-70BE1DBFA24F11DC.jpg

http://homepage.mac.com/petarvennixvennix/.Pictures/Photo%20Album%20Pictures/2007-12-04%2001.59.56%20-0800/Image-70C19E1FA24F11DC.jpg

http://homepage.mac.com/petarvennixvennix/.Pictures/Photo%20Album%20Pictures/2007-12-04%2001.59.56%20-0800/Image-70C253D7A24F11DC.jpg

[Speedy Gonzales]

Maybe its time to cjve ACA a quick call m I'm sure they would be interested in the situation !!

I too had a similar problem on the front of my drivers seat where the grain has cracked & the colour has worn off ! Mine being Dec 01 VU SS with only 76k on the clock . To make matters worse my seats were custom trimmed by Blackmans Leather in Melbourne before taking delivery of the car . After 20 Emails to them ( 6 or so within the 5 yrs warranty period ) I have also given up on having them honour their warranty !! It seems these days all they want to do is collect their money & not honour their Bulls*^t warranty !! Anyone mentions BLACKMANS to me I tell them to stay away from the thieves ...

Good luck !

Cheers
Troy

Holden, HSV, Blackmans, Comp Cams, anyone else wants to add to the list?

[xploit]

My VE...

week and a half since it rolled off the production line, 1500kms on it, put my finger on the window switch *SNAP* thing caves in...

Take it too holden.. "erg well technically it didnt fault we can only do it under warranty if it faults, it broke we think you put excess pressure on it"

Yes mate... i deliberately sit on my window switch just for shits and giggles you know...

Didnt matter to them wasnt under warranty had too pay.

-------------------------------------------------------------

Next

Car back too holden 7 days old, I GOT AN EPA FOR IT BLOWING SMOKE THE DAY I PICKED IT UP OFF THE PRODUCTION LINE

Erg.. we dunno if it will be under warranty...

Me: SAY WHAT ITS 7 DAYS OLD!!!

Oh yes but you see *utters some random crap*

Finally after a massive shitfight had it done under warranty.

--------------------------------------------------------------------

Next

Door trims have dented from where my elbow goes... after 500kms

Not under warranty

--------------------------------------------------------------

Next

Steering wheel not clipped properly - massive shitfight until it was put under warranty

----------------------------------------------------------------------

DENTED REMOTE PAD KEYS

said that ill have to buy a new pair even though they were rooted 5 days after i got the car....

----------------------------------------------------------------

God i could go on....

- Creaky suspension
- clunking box
- peeling track stripes *parts breaking off looks like fly shit* not under warranty and actually said it has nothing at all to do with holden...

All on a car that is under 6 months old....


I love my holdens... and i love my VE.. but its spent more time at the dealer then i have driving it...

For this very reason i will never buy another Holden or Aussie Built Car as long as i live after my VE.. Customer service doesnt exist... Warranty isnt worth the paper its written on... no one wants to know you and half the time the cars are un-reliable...

Not too mention my old VY fark.. i could right a theasus on the electrical/engine problems that lemon had and the lemon of a service department that was just as bad...

But i suppose thats our holdens....

MY RANT lol

Dave

[HSVMAN]

Sounds more like some dealers need shooting...