new diff after 15K?? issues..

[Mr_SS-V]

hey guys.. just wondering if anyone has had the diff replaced in there new ve?

i dropped my car off at holden on monday for a few issues sonny picked up while servicing my car for the 15K service and decided to give them a call today (thursday) to follow up on the progress as a new diff would be a 2 day job maxium..

after speaking to one of the managers over the phone he informed me that all the issues had been reosolved except for the diff, as he was waiting for a phone call from the higher powers in holden into whether it would be covered under warranty.. as it was the first time someone has come back to them claiming a faulty diff.. i find this hard to believe as im sure it is not the first time.. and its not like i really drive the car hard or drop the clutch often to say im at fault and im sure it wouldnt go that easy... as sonny works on alot of high powered ve's running stock diffs with no issue what so ever.

so ive decided to pick the car up tommorrow as there is no point in the car sitting there over the weekend and at being at cost to me as i have takin out a hire car till it was done and with no definate answer on when they will or if they will carry out the work for me...

hope someone has shared the same issues and has some form of feedback in the next step to under take..

thanx guys.

[micksv8]

I have a VZ the diff packed it in after 27000k's holden tried to shrub me off sayin i caused the damage but i woundnt cop that, i rang holden directly. It then took two weeks for the power to be to authorise replacement under warranty, then another two weeks to get one in.

[Mr_SS-V]

yeh i know.. im waiting for the running around to begin.. the replacement diff is there at the moment.. i guess they are waiting for the go ahead

[planetdavo]

It might be best to keep the pre-VE diffs out of this thread, as VE use a (different) ZF diff, which is indeed proving quite reliable.
Things like this require the area manager to approve the repair, which can take a few days, depending on where in the state he is at the time.

[Smitty]

Things like this require the area manager to approve the repair, which can take a few days, depending on where in the state he is at the time.

that applies to any major warranty issue...the field service manager has to give an ok and your luck depends on when he can look at it at the dealership


hth

Smitty

[Mr_SS-V]

i guess it might be a long wait as the car was there for 4 days and the work wasnt carried out.. im not in no rush i guess to have it resolved to quickly as the car is drivable and no point in the car just sitting there collecting dust lol

[Wonky]

It seems the VE diffs are very reliable compared to pre VE which had numerous problems. Of course that doesn't mean the occasional one won't fail..... :(

My understanding is that it should only be a 1 to 2 hour job max to do the replacement. Pretty straightforward.

[Mr_SS-V]

yeh i agree with u wonky.. my previous monaro had a new gear box at 10K and a new diff at 20K.. but over all i still say the VE is a very well built car.. these things happen cant be perfect always.. just what frustrates me is the pointless running around involved when it comes to honouring warranty claims of an obvious manufactured fault error..

[German Statesman]

that applies to any major warranty issue...the field service manager has to give an ok and your luck depends on when he can look at it at the dealership


hth

Smitty

If there's been no diff failures in the model and a different manufacturer has been used for the component, there is a due process to go through that requires the DSM's approval.

I remember we had a ZF gearbox failure in a VS, and at the time I thought everyone bar the car parking attendants at GM were getting involved.

[Justin@Russo]

we have seen a few VE diffs fail, the crown & pinion gears have always been fine just smashed up planetrey gears.

[Mr_SS-V]

yeh spoke to the service manager today.. said it was no doubt a warranty issue.. but told me his hands were tied till he got the go ahead from above..

good service so far cant complain..

[Mr_SS-V]

well its been 4 weeks since this thread.. called holden directly today.. seems to have got the ball rolling..

[Titanium]

I guess the other thing is that it can take a couple of days for a diff to arrive after it is signed off etc. I have ordered 3 recently for the VE and it took 48 hours for each of them to arrive. Not like they just had them lying around at the dealership.

Not aware of any VE diff problems from the VIC crew.

[crack07]

Good luck with getting that new diff I've been waiting 6 months for my replacement. My diff has whined from the day I picked up the car. The service manager has been pretty good though apprently the problem is with holden and the supplier. I spoken to various people at holden and just last week after sending off a filthy letter to holden HQ finally got someone who actually gave a dam. Holden are fully aware there has been a problem with some VE diffs mostly 06 models and Holden and the supplier are working on a fix. I supposed to hear back from him by the end of the week.

[Mr_SS-V]

yeh they originally told me that the manufacturer has to do a swap etc etc... to me thats not my problem.. end of the day i paid for a holden part which is on a holden car regardless of were it originated from... not having a whinge but thats just reality.. next step would be consumer affairs.. not that it needs to go that far at the moment.. im a patient man... but i rather it changed soon as i want to upgrade with a hsv diff.. and sell the new one they fit under warranty.

[Micks]

Just don't expect a brand spanker, cause it just won't happen.

Cheers
VYT

[Super_Matt]

Hi mate,

I am on my second diff in my VE SS.
Its was replaced on the 21st Jan due to excessive backlash (11mm play).
I complained about it the first day i picked up the car, told me to let it run in and let us know how it is at the first service. Complained again to deaf ears.
Changed dealers and at 15000km service finally they were going to do something about it. Took a couple of months at the new dealer but i believe that was due to the service department going through a complete overhaul and new service manger being appointed.

Good luck woth it mate and hope you get it all sorted.

Matt

[Micks]

Wouldn't surprise me if the franchise doesn't get it right the first time or it comes back with another problem...

Cheers
VYT

[Mr_SS-V]

why shouldnt i expect it to be a brand new diff?? even a full reco one?

[Super_Matt]

yeh im interested to know that too..

I'm going to go down to the dealer tomorrow and see what they put in mine now.

[danial7719]

Hope they sort it out for you, would expect it to last alot longer than 15000kms!

[Mr_SS-V]

cheers danial...

matt keep me posted on what kind of feedback you get from holden about the diffs...

[Super_Matt]

The Diff they put in mine was a brand new one mate.

The service manager told me that it would of been a reco one but since this is one of the first ones to of been replaced that is why they used a new one.

So fingers crossed you get a new one too mate. My car feels so much stronger in the rear with the new one.


Matt

[crack07]

[QUOTE=Super_Matt;1141561]Hi mate,

I am on my second diff in my VE SS.
Its was replaced on the 21st Jan due to excessive backlash (11mm play).
I complained about it the first day i picked up the car, told me to let it run in and let us know how it is at the first service. Complained again to deaf ears.
Changed dealers and at 15000km service finally they were going to do something about it. Took a couple of months at the new dealer but i believe that was due to the service department going through a complete overhaul and new service manger being appointed.

Who did you have to kill to get that new diff, because according to the tools at Holden HQ no one has had a diff replaced.(that's what they are telling me) I'm now even more pissed off than before me think another filthy phone call in the morning.

[Super_Matt]

Mate i didnt do any running around what so ever. I complained to the service manager and he fixed the issue.

Holden HQ might not have it registered as he told me this morning he only lodged all the paperwork yesterday. :confused:

[Mr_SS-V]

mate best advise is to call holden directly 1800 033 349 lodge the problem and take it from there.. they gave me a problem number and so on.. proberly keep hasseling them every second day..

end of the day we paid for a complete product so we should expect a complete product... all this talk about its the first one they have come across etc etc all sounds like crap to me.. if the car was the first one to eplode into flames then maybe i could be more understanding..

[crack07]

Ya, already done that believe or not I actually have two log numbers one for the first time I called and another for the complaint about the first call ( the guy I spoke to was rude and didn't seem to give a crap). But hopefully the guy I'm dealing with now will get the ball rolling.

[Mr_SS-V]

yeh im dealing with cameron... seem like he is keen to help

[vyss2nv]

that sucks man i have done 15K in my ss and have to get a new trans now and i dont thrash it either

[Mr_SS-V]

lol i guess my car's a bit of a B!itch lol cant handle alil whipping

[Mr_SS-V]

***UPDATE***

well guys just an update on the diff issue which has almost dragged on for 6 weeks... Today it finally was sorted out and the diff has been delivered to the dealership.. but not without many hasselling phone calls to the dealership and holden down in melbourne.. and in the end to the ACCC.!

After speaking with a person from holden i was advised it would definatly be a brand new diff and not a reco one. so im very happy about that.

so anyone having issues of the same nature in regards to warranty id strongly advise contacting the ACCC if the running around becomes a bit of a joke... i know its a big step but in the end it got me the results i was looking for after letting holden know i had contacted them.


thanx to all to have help me with this including Sonny and many other forum members..

cheers

[redvess]

I just found out my SS has a diff issue after getting its 30,000km service at Chevs yesterday, apparently the LSD is opening up effectivly making it a single spinner so I have to go back to holden to get it fixed under warranty and I'm worried about getting the run around too but after reading this thread at least I know I'm not alone and can show them its not a one off thing but I'm still not looking forward to it

[Uwish]

Do HSVs use a different diff?
I know the ratios are different, but what about the rest of it???

[Wonky]

Do HSVs use a different diff?
I know the ratios are different, but what about the rest of it???

I believe only the ratios are different. They are made by the same manufacturer and are completely interchangeable. Several guys on here have put HSV diffs in their SSVs already.