New Ve SS ute... huge problems

[ignitionthunder]

Hey ppl, well today was meant to be a good day. I finially get to pick my ve ss ute up. Well it was going good. did all the paperwork. paid for it. got a quick veiw at it. turned it on. well now there is a problem. there is a ticking noise. next thing i know its in the workshop.


Ok, this was at 9 am. at 11.30 i get a couresy car, and well the ute has the gearbox coming out. Now at 1.30pm i get a phone call. it might be ready tomorrow we have a new gear box coming.


Ok this is were i need help. what should these ppl to do keep me happy. I did travel 1600km to use the dealer i have used for my last 4 new cars. As you would guess i am well pretty :flipoff: at the moment.


cheers ppl, helps just to vent sometimes too

[Ridin-High]

Sounds like the dealership is working pretty hard to keep you happy, they have provided a car for you to drive around in and getting the new gearbox in asap

[Danv8]

Oh well least you get a couresy car when our territory broke down (the same day we picked it up) we got SFA. :(

[ignitionthunder]

oh yeah, happy with the service team. can not fault them. also when i bought my vz ute off them. i had a small problem with the delailer. he decided to reverse the car into a pole. so twice bitten now.

sales and managment, well i haven't seen them yet. they just run away

[lee ls1]

depmends on how far you want to take it, try for a hard cover if you havn't order one (if you can get one that is) but with them taking the gearbox out on a new ute i would be asking for a longer warranty just in cast the gearbox happens again.
thats just my point of veiw hope you get it sorted soon mate

[spank]

i dont know what else they can do besides fix it asap, its not the dealers fault, they didnt build it, at least they gave you a loaner, i would ring holden customer service and tell them, maybe free 10 k service or something like that. what do you want besides your car fixed ?

[Avalanche]

What ever happened to a pre delivery check??? My opinion on a dealer PD. Yep , it has 4 wheels, yep its a ute , yep its a holden, yep it does massive burn outs & flat changes . OK dealer pre delivery done. Tossers

[ignitionthunder]

i know that and understand that. the main reason i am so :flipoff: is that, they have had the car there for 2 weeks. today is t first day i was able to pick it up. it had 10km on the clock. you would think they would do a pre delivery for it. knowing i was going to pic it up



sorry ppl again. just venting

yeah i don't want anything. i just want them, to offer something just for getting it so wrong. it might be something like a free service, a hat, its not the value of things i am after, just the idea, for them to say sorry and true and keep me happy. cause at this stage i will never go there again, and well this is the 5th car i have bought of them new in 3 years

[chrism697]

the car was broken.......they are fixing it.....they gave you a loaner in the mean time.......sounds to me like all is good

if you drove 1400 kms or 14kms it shouldn't make a difference, because you forked out a lot of cash you deserve good treatment (not because you drove far) and I think you are getting good treatment, it will be fixed, you'll drive it with a huge smile, and you will have forgotten the dramas, it sucks now, but enjoy the car when you get it, the dealer have done everything they can

[chillicatqld]

I personally wouldn't accept the car... you never got it out the driveway!!
I would be asking for a totally new one - one that hasn't had the gearbox out of it... if they cant do it - money back and off to another dealer who can... but hey, that is just my personal opinion.

[Avalanche]

I personally wouldn't accept the car... you never got it out the driveway!!
I would be asking for a totally new one - one that hasn't had the gearbox out of it... if they cant do it - money back and off to another dealer who can... but hey, that is just my personal opinion.

That would be the only solution to make you happy. You drove how far to pick it up???:shock:

[ignitionthunder]

1600km. and now because of them will have one and a half days to get back. thats if it all goes right.

[chrism697]

its not their fault you have to drive so far! im sure they are glad you are a loyal customer but you make it sound like they owe you the world because you drive that far......sorrry i sound harsh and i know it is a really sh*t situation, but i dont think they shouldnt treat you any different than a guy who lives 2 minutes away who shelled out the cash for a new ute.

and its not "because of them" you have to drive that far.....its because of you, because you chose not to deal with a local dealer and instead drive 1600kms, and its also because of the factory, because they released a car that wasnt built within tolerance

thats just my opinion anyway

[Peter B - CV8]

Pick the cheque up off the table, tell them the deal is off because the car is faulty & walk out the door. They know you don't live local & that they probably won't ever see the car again - an unscrupulous dealer might therefore be inclined to "rush the job".
Chalk up the travel & lost time to experience. By the way, how much were you saving by using this dealer.

[ignitionthunder]

i am not saying i should get special treatment. i never said that. i am not after anything, but something to say they stuffed up. i think even if i lived next door to them, i would feel the same. thefact is what do they do in pre delivery. it was there for two weeks before hand. i told them i was coming to pic it up. it was a very noticable noise. just at idle. i feel they have not done there job right. not i am a special person and deserve more. i think anybody in the same position, should and would feel the same. but also you need to keep customers happy. customers = profits. loyal customers means, less work. and i haven't said i want i want i want. i want, just want something just, so i know they are sorry the stuffed up.

i saved about 4000 from the best deal i could get else where. and i know once the gear box goes back in, it will be great ute. i have no worries there.

[EddieVE06]

What ever happened to a pre delivery check??? My opinion on a dealer PD. Yep , it has 4 wheels, yep its a ute , yep its a holden

Ditto, what is the pre-delivery for?

And they had it there for two weeks, seems like an easy way for the dealer to make 1500 bucks.

[FANG IT 350]

mmmm starting to see a few gremlins with the ve,s of late not good.

[ignitionthunder]

yeah, starting to think i should have stayed in the old vz ss. but i guess everything has a few teething problems. still, never good tho. and i still don't know where the battery is.

[SSV366]

Its behind the passenger seat.

[ignitionthunder]

thanks man, never got to sit in it long. so don't know anything about it yet

[warrick]

i understand your feelings,puts a sour taste in your mouth.i would be asking for my pre delivery money back.you wont get it but it will let them know how you feel.
cheers
warrick


p.s.wait for planetdavo to arrive as the dealer defender.:hide:

[B-REX]

Bad luck on the new ute. It appears though as they are trying to help you out though but it's not good on a new car.

I picked up my new SS ute Friday. No dramas with it at all. Stops, steers and goes like stink. Love that 6.0 litre.

[ignitionthunder]

thanks B-REX..... nice to rub it in. well i know i will be happy tomorrow. can't wait to drive it. the old vz had the 6.0l but was auto. now the manual should be great.

[vyssbeast]

If i were you i'd straight out tell em they dont deserve a cent of their pre-delivery fee.

Where are you staying in the mean time till the car is ready? Your expense or theirs?

Thats just stupid... He isnt asking for a free hooker to compensate ... hes just pissed off that they had the car for so long and yet failed to see an obvious problem... its like going to pick your car up and find it with a horses ass stickin out the windscreen and no1 notice.

The carelessness in so many places or by so many people these days is unbelievable... australia has become "so cbf" these days

[ignitionthunder]

well said vyssbeast

at the moment i am staying with my dad, so there is no expense.

whats happened to when they used to chech a vehicle out before they gave it to yo

[planetdavo]

Way back when I was a kid, my parents picked up a brand new Torana from their local dealer. It drove 10kms perfectly down the road, then totally stopped. The battery lead had come off the back of the alternator.
Things happen! I've lost count of the number of times I've had to go back to Bunnings with brand new faulty items, or get tradesman back the same day because something they fixed has already stopped working, or been f#cked around in various other ways!
As others have said, the service department sounds like they are being more than accommodating to look after you. Yes, something was wrong and it's annoying you, but it's how people deal with something wrong that's more important, rather than fingerpointing.
So, perhaps you should wait until you get it back, before continuing the rant...

[spank]

well said vyssbeast

at the moment i am staying with my dad, so there is no expense.

whats happened to when they used to chech a vehicle out before they gave it to yo

mate unfortunately these things happen, and the p.d check is pretty basic. i used to work for a nissan dealer and i p.d a new pintara wagon, anyway did the usual checks drove it around the block (wasnt allowed to joyride to far)and of she went for detail, and out she went. 2 hrs later it turns up on a tilt tray, pop the bonnet and there is the smell of cooked engine, i get the usual pull through from the service manager and get told find out what you did wrong, as i start to pull it apart i lift the radiator out and its heavy as, send it to the radiator shop and its full of casting sand, pull the engine apart and the inlet manifold is chockas with casting sand and its was breaking off easilly, so nissan rep comes down and says thats no good and we wait several weeks for a new complete engine, ended up giving the guy his trade in back for him to drive while we fixed his "new" car.
im sure you will be on your way soon and hopefully a smile emerges on your face while you have the long drive home, for me an apology and a full tank of fuel would suffice


Lovely post davie! :D

Would you care to comment on whether this should have been picked up in a thorough Pre-Delivery check which the customer has paid for already? :)

Sh!t happens but the customer should never known or have had to deal with it.

mate the only dealership i ever worked out that allowed a decent test drive in a new car was with land rover, rolls royce and jaguar. we would deliver new cars with around 50klm on the odo. i picked up my GTO with 8klm on it. i checked it over myself when i got home (25k drive) p.d is a total scam, i bet that the noise was heard and that they would have said (not knowing he travelled so far) dont worry thats what 1st service and warranty is for, probably just needs to be run in :vpo:

[NuffNuff]

i think my VE SS has just started ticking over the weekend, had an easy run in too .. still only 800km on the clock :(

[planetdavo]

Lovely post davie! :D

Would you care to comment on whether this should have been picked up in a thorough Pre-Delivery check which the customer has paid for already? :)

Sh!t happens but the customer should never known or have had to deal with it.

He should take it higher within the dealership if there is a bone to pick about the PD.
PD's INTENTIONALLY minimize the km's they put on the cars, or else people then get the sh!ts up about too many km's on the clock! Many uninformed people think the PD charge is purely a charge for giving the tyres a kick, but it also covers all sorts of costs in getting the car to the dealership and then getting it on the road. Hard bargainers can, however, often get this dropped down a bit.
As myself and others BEFORE me have stated though, the service dep't can't really do much more than they are doing in this particular example!
Now, where's the next regular participant on my case?

[Brandonsdad]

i understand your feelings,puts a sour taste in your mouth.i would be asking for my pre delivery money back.you wont get it but it will let them know how you feel.
cheers
warrick


p.s.wait for planetdavo to arrive as the dealer defender.:hide:

It only took 31 minutes.

[planetdavo]

It only took 31 minutes.
And there's the two of you, one chipping in early, and the other just a few minutes later!
Guess that makes you BOTH just a predictable as me then, doesn't it....:bow:

[Brandonsdad]

And there's the two of you, chipping in just a few minutes later!
Guess that makes you BOTH just a predictable as me then, doesn't it....:bow:

Looooove that CAPS LOCK.

[planetdavo]

Looooove that CAPS LOCK.
I thought you might like that, as you are a very "SPECIAL" member of this forum!...:spew:
PS: Love the way that you couldn't deal with Roly claiming the credit in the LS3 thread! Priceless!

[vyssbeast]

dave, yes they are doing everything they can NOW

but like spank said, it was probably noticed and ignored ... or not even noticed due to a half assed job at it ...

thats the point ... they did a dodgy job of it ... and now the customer is inconvenienced

[the big fist]

I agree wtih Davo on this. It's a piece of mechanical equipment. Sh1T happens.
We build large plant worth over 400K and even with predelivery checks and hours of testing we still get random problems happen.
Nothing is perfect.

[planetdavo]

Bring it up with the dealer principal if you are so incensed.
You know for sure most of this forum will give you a gentle pat on the back and say how bad you have been treated, but it will get you nowhere, other than get you even more worked up.
Any form of compensation will only come from the dealer!
Hope you end up happy once you get it.

[Brandonsdad]

I thought you might like that, as you are a very "SPECIAL" member of this forum!...:spew:
PS: Love the way that you couldn't deal with Roly claiming the credit in the LS3 thread! Priceless!

Everyone knows its happening, except holden staff. Happy to take credit if it happens (not that its a big deal), and happy to get shot down if it doesnt happen. But it is. It has nothing to do with this thread though, Mr NEGATIVE.:headbang:

One day you might see things from a customers point of view. mmmmmmmmaybe not.

[VooDoo]

Which dealer was it (PM me if you like)

I look after Pre-Delivery for a few dealerships and i can tell you that the cars are rarely driven far and never out of 1st gear. Off the truck, parked in the recieving yard. Driven 50m max to the PD shed, driven 30m to the detailing bay and/or PD Mech area then driven to the showroom for delivery. All that happens 1-2 days before delivery to you. A gearbox issue should be found at Holden testing not at the dealership. Its not driven enough unless its a demo.

[ssgirl2]

Same shit, different day :rolleyes:...

(Davo attacks, not the thread :))

[ignitionthunder]

i know things happened.. and as i said, i am just venting. i will be happy once i get the car. but also, ppl did not do there job. but now i have calmed down. its all good. still want the dealership to admitt they have faults in the way they do the p.d.

[Ahyeah]

Same shit, different day :rolleyes:...

(Davo attacks, not the thread :))

and who said women dont make sense??:bow:

[VooDoo]

i know things happened.. and as i said, i am just venting. i will be happy once i get the car. but also, ppl did not do there job. but now i have calmed down. its all good. still want the dealership to admitt they have faults in the way they do the p.d.

Pre delivery consists of basic checks ie lights, seatbelts, oils and fluids, tyre pressures, detailing the car etc. Checks such as "does it have an engine", do the brakes work, is the diff noisy etc are done at the Holden factory. Most dealerships in my experiance do not drive the cars if they can help it (customers complain about the 10k's on them now, imagine if they took every car down the road for a drive)

If anything there was a stuff up at HOLDEN not at the dealership. Like i said, PM me the dealer and i might be able to tell you the cars history in the PD area.

[VESSV316]

What ever happened to a pre delivery check??? My opinion on a dealer PD. Yep , it has 4 wheels, yep its a ute , yep its a holden, yep it does massive burn outs & flat changes . OK dealer pre delivery done. Tossers

I am highly offended by this , I work for a PD department and i treat every car as if it is my own not trash it like i stole it

[LSavvy]

As myself and others BEFORE me have stated though, the service dep't can't really do much more than they are doing in this particular example!
Now, where's the next regular participant on my case?

Here i am Davo!, I got no comment to make on how his stuffed transmission was not picked up after delivery to the dealer, but before the new owner goes to drive out the drive way "your new car has some noises sir", if it was that bad in the driveway, it would have been picked up getting moved into the workshop etc for the factory trained technicians wouldn't it?

I also have no idea on making another pissed of Holden customer happy either.

At the end of the day it's not the customers fault, the customer don't care wether it is Holden or the Dealers fault, and he she should be "compensated" as Holden have not delivered on their end of the contract. I suppose thats why they want their cheque and signature first before the customer see's their new car right.

Doesn't sound like a small time buyer, buying 5 new cars in 3yrs, mate sometimes your loyalty means nothing these days.




As myself and others BEFORE me have stated though, the service dep't can't really do much

:rofl: Well most off us already know that!

[ATOMICSS]

Most dealerships in my experiance do not drive the cars if they can help it (customers complain about the 10k's on them now, imagine if they took every car down the road for a drive)



Perhaps Holden should do what Mercedes and others used to do. That is build the cars new with say 999,970 km on the clock, so some basic QA testing could be done without the customers complaining that their new car had been driven too much.

And its certainly not just Holden who make PD mistakes and over sights. My Father in law recently went to pick up his new (as ordered) metallic red Mazda 3, only to be presented with a metalic blue example. He ended up drivng away in the blue car (still a nice colour) with sizeable discount cheque in his pocket.

[Makavelli187]

Hey all

just a list of problems ive had with my ve maloo since 3 months ago when i bourght it

1st issue - 500 kms sump gasket oil leak
2nd issue - 1500 kms traction conrol & cruise control Stoped working
3rd issue - Machine gun or clicking noise comming from rear cover
4th issue - 4000 6 disc stacker now rejecting evry disc i place in it

if anyone else is having problems please let me know

[seldo]

As planetdavo has already correctly pointed out - the dealer really can't win.
If he does a thorough PD and drives the car a few kms we'd have the same whingers on here demanding that he gets compensated because it's done too many kms.....
It's a mass-produced gadget which they fortunately manage to usually get right. Occassionally one slips through the system and we have the situation that exists here. Don't forget that Holden didn't make the gearbox either - they just take one off the pallet and fit it. Why didn't Borg Warner pick-up the problem in their product testing...?
But I do agree with the original poster ignitionthunder - the dealer should just make a gesture that he has been inconvenienced and give him something to acknowledge that - it needn't be of any great magnitude, but just something to say "sorry".

[planetdavo]

Seldo impresses me with his logic.
Amazing what a bit of life experience does! Everything ISN'T black or white in the real world.
Problems can and do occur.

[LSavvy]

sales and managment, well i haven't seen them yet. they just run away


As planetdavo has already correctly pointed out - the dealer really can't win.
If he does a thorough PD and drives the car a few kms we'd have the same whingers on here demanding that he gets compensated because it's done too many kms.....
It's a mass-produced gadget which they fortunately manage to usually get right. Occassionally one slips through the system and we have the situation that exists here. Don't forget that Holden didn't make the gearbox either - they just take one off the pallet and fit it. Why didn't Borg Warner pick-up the problem in their product testing...?
But I do agree with the original poster ignitionthunder - the dealer should just make a gesture that he has been inconvenienced and give him something to acknowledge that - it needn't be of any great magnitude, but just something to say "sorry".

Seldo, i aknowledge mechanical failure, but how can it not be picked up by any number of the people that moved that car, the new owner did not even drive the car yet, that is what the real issue is here!

I agree with your last paragraph 100%, compensation could be in all sizes, it doesn't mean that all the staff scater to avoid the issue.

[planetdavo]

One day you might see things from a customers point of view. mmmmmmmmaybe not.
Just so you know, as your info comes from a flawed base, I've spent three quarters of my working life away from dealership employment, and I've also bought several brand new cars with my own money! Yes, I have been inconvenienced with the need for warranty work on every one of them.
Cars are just one of numerous things that have inconvenienced me in life, but they aren't my WHOLE LIFE, something that seems to be behind many peoples attitudes on this forum. If a few of you had better things to do with some of your spare time, you'd be happier and wouldn't all whinge so much!
THEN, you would understand that sh!t happens in life, no matter how hard people try to avoid it occuring...

[VooDoo]

Considering we don't know what the actual issue is it may not have been heard or even present when PD checks were done. It could be a loose bolt that didn't make any noise until it was move that last time for delivery.

It does seem as though the dealer is looking after the issue (they don't swap gearboxes for nothing) and the issue hasn't been worked through yet so maybe wait and see what happens before we crucify the dealer and Holden.

[seldo]

Seldo, i aknowledge mechanical failure, but how can it not be picked up by any number of the people that moved that car, the new owner did not even drive the car yet, that is what the real issue is here!
I would hazard a guess that the gearbox was rattly whilst idling in neutral, which some of you will acknowledge is fairly typical of these. When the car is being moved around the dealership, the guys are working - they don't open the door, start the engine, and then sit there with the door open and a love-struck cheesy grin on their face while they take it all in and wonder at the marvel and beauty of their new purchase. They jump in, close the door, start the engine, smoke the bags to the detailing bay, turn off, and out again. Under these circumstances they will not pick-up a bit of a noise at idle with the door open. Many will also acknowledge that these boxes are noisy and rattly and that this doesn't also necessarily mean there is a problem - it's just a bit disconcerting to a new-comer and the dealer has decided that it's a bit worse than some, so, to make the customer happy, they've decided to change it.
Also, the question was raised as to why this was just discovered the day of delivery. Very simple - why have the car PD'd and detailed 2 weeks in advance....? This would automaticaly mean that it would have to be done twice because it would be dirty again by the time delivery came around...

[vxleather]

Okay as a person who works on new product and has the responsibility of PD new outboards / boats/ trailers or whole packages.... It is rare but it does and has occured where something on a motor will mechanicaly break.. write at the wrong moment.. It does happen this way unfortunatly..

I remeber a brand new 40hp motor, pd and ready to go.. customer shows up pays his money and askes to here it run..part of the service anyway, start it up.. siting in the boat and showing the customer how everything works and what do ya know ..... crunch tinkle BANG!!! the motor drops a cyclinder.. pull it apart and find broken rings and mashed piston...

They are mechanical items made by man... they can break at any time.

What is to say that there was no noise at all until the cudtomer hoped in to start the car.... and right at that point it choses to make a problem of it self?????????

[LSavvy]

I am very aware of mechanical failure at anytime, i experience it everyday/night (and it keeps me rich) and i know it doesn't discriminate regardless of the cost, but i would find it highly unlikely that a gearbox rattle would just appear as the customer is picking it up, if it was that slight rattle the dealer would have told the customer to see how it goes, they made the decission to replace there and then, so i would say it was rooted, thats right they just don't change them for nothing.

So there is always an excuse why the noise or issue was not found, the new owner was there in the same climate. All i'm saying is that it would have been better to have found this in the pre delivery stage rather than when the customer is picking up the car with the problem, and then the customer could have been told of the problem/delay with less inconvenience on what should be a happy day, you guys do want this guy to be proud of his new purchase don't you?

Please note this is more of a customer service issue rather than a quality issue.

Davo, if you don't know how people pay for their goods dont comment, i'm sure your not the only person to have their own money and earn it legally, rather than insinuating otherwise, this makes you sound narrow minded.

While your being factory trained, are they teaching anything about customer service, doesn't sound like it as it seems like it's always the customers fault.

Will this valued customer recieve a sorry letter in the mail? I dought it....

[planetdavo]

Not really sure what tangent you are heading off in there LSavvy!
Your buddy in crime VESS60 suggested I don't know what it's like from the other side of the fence, so I simply said that I've paid for my own cars with my own money several times, and know what dealing with warranty issues can be like! Translation for the simple people- I know what it's like to have my pride and joy in the workshop
READ IT AGAIN.
How you then take that as an attack on other peoples wealth or otherwise, relating to car purchase is, quite frankly, totally baffling! It really just comes across as an attempt at a cheap shot.

[ignitionthunder]

ok ppl, happy wth the car now. but still not happy. talking to the detailer, and he told me he told the mechanic about a noise over a week ago. nothing was done. so it was not something that happened over night. And another reason, i'm not happy. not even a simple hand shake to say sorry.

but ok, do have a smile on my face, when i forget about the start. what a beatiful car to drive. so much better then the vz.

oh and i still was never told what was wrong. just it needed a new gear box.

[Panelman]

Hi IGNITIONTHUNDER.........
I had heaps of issues when my VZ pano was brand spankers. The first was the PIM module went.. they fixed over night. Anyway, many more things later, and all I can say is my dealer has looked after me. Even when a new service manager was appointed to the dealership, he actually rang me to introduce himself! (As I said, I have had a few issues with the vehicle but that's history).

My warranty was magically extended 6 months! I didn't ask, I haven't questioned. What I can say is that every time I have had any issues, I have approached all requests, queries and wishful demands with utmost courtesy, and above all, understanding of their position. It has always worked, and I must say, I have never lost out. Perhaps you could ask to have your warranty extended too?

My suggestion if I may, is try a different tact. If you want something from someone, weather it be for your car or over the phone, at Harvey Norman or whatever...... be super polite, calm and even add some sort of humour to your tone. May sound sucky, but, I will gauarantee that the results will be suprisingly positive. People will go out of theor way to assist someone who is patient.

It's really hard to do sometimes,,, believe me I know when I've wanted to smash someone before. Anyway, give it a go. Oh, another thing I've started to do is not stew on things I cannot change: ie, the past and anything that is out of my control that I can't possibly affect. It has helped me more than anything.

Ok, sorry If I've ranted on, but it is much easier to be calm and nice, than to get wound up, be angry or worry excessively. Plus it's good for your blood pressure!

Hope you get what you'd like.

Cheers,
panelman.

[BradMc]

Hey all

just a list of problems ive had with my ve maloo since 3 months ago when i bourght it

1st issue - 500 kms sump gasket oil leak
2nd issue - 1500 kms traction conrol & cruise control Stoped working
3rd issue - Machine gun or clicking noise comming from rear cover
4th issue - 4000 6 disc stacker now rejecting evry disc i place in it

if anyone else is having problems please let me know

I`m having problems with your 2nd issue now after 1000km, my cruise control works every so often and the stability control shuts off.

I`m quite a way from the dealer i bought it from so i`ll probably wait till i drop it in for the 3000km checkup.
I`m not too worried tho, im really enjoying the ute and realise that these things do happen, obviously it`s not ideal but hoping it`ll get sorted out.

Did you manage to get these issues sorted out on your Maloo?

To the original poster, keep your chin up mate, you`ll quickly forget about the gearbox once you drive your new ute away from the dealership.

cheers
Brad

[ignitionthunder]

oh yeah i am so happy with the ute. not happy with the buying of the ute( oh i mean picking it up) done 1500km in it, in less then 24hrs and loved every second driving it.

just peeved at the service. i actually was very polite to them. it even scared me. only thing i have noticed is a high pitch sound coming from the engine bay, well sounds like it when your driving.

[Metal]

you would understand that sh!t happens in life, no matter how hard people try to avoid it occuring...


ummm.. by that logic, if i get side-swiped on the freeway, my car written off by a stupid driver, i shouldn't expect him to pay up, becaaaaaauuuuusseee..... Sh!t happens, i suppose?

we all know sh!t happens, but someone usually should take responsibility. In this case, where a new car is bought, you expect that something in addition to a 'fix' would be done. eg. extended warranty, full tank of fuel.. or just something to say, hey, sorry bout this, but we stuffed up.

and don't say,.... the dealer didn't stuff up, holden did, because, you're not buying from holden, you are buying from holden dealers, so it is therefore, the dealers responsibility.. period

[misterS]

only thing i have noticed is a high pitch sound coming from the engine bay, well sounds like it when your driving.

- that must be making you a bit nervous. When you say "when driving" does this mean it doesn't make the noise when you just rev the engine standing still ?

You say "from the engine bay" when driving, do you mean it sounds like it comes from the front when heard from the driver's seat, but not necessarily from the engine? Is it a "gearboxy" kind of high-pitched whine...?

Or is this what they all sound like?

[ignitionthunder]

its sorta sounds like an electrical whine. you know when you have a shit house stereo. but its not from the stereo. haven't heard it when idling. haven't done much yet. yay today gets better. now i am stuck in flood waters. because of the new gear box...lol

[sixlta]

oh yeah i am so happy with the ute. not happy with the buying of the ute( oh i mean picking it up) done 1500km in it, in less then 24hrs and loved every second driving it.

just peeved at the service. i actually was very polite to them. it even scared me. only thing i have noticed is a high pitch sound coming from the engine bay, well sounds like it when your driving.

I got this sound aswell but ony at low speeds,

[Avalanche]

Most likely the alternator, my ava has it as well as all the hsv & holdens i have heard. Just the alternater whining away.

[vr senator]

yo im hearin wt your sayin and wat ur sayin is wat im hearing but wat u gotta look at is that is broke wen u got it its gonna break wen u get it back and it wen break again wen u get it back from breaking that other time so u hearing wat im sayin

[LSavvy]

Not really sure what tangent you are heading off in there LSavvy!
Your buddy in crime VESS60 suggested I don't know what it's like from the other side of the fence, so I simply said that I've paid for my own cars with my own money several times, and know what dealing with warranty issues can be like! Translation for the simple people- I know what it's like to have my pride and joy in the workshop
READ IT AGAIN.
How you then take that as an attack on other peoples wealth or otherwise, relating to car purchase is, quite frankly, totally baffling! It really just comes across as an attempt at a cheap shot.

Davo, First of all i have no "partners in crime", nor do i have phantom logins etc ,i act alone and am no ones puppet!, with the amount of underlining and caps lock i don't know exactly what your talking about sometimes, or are you just showing off you have "your own money" you don't seem to answer the real questions for a start, you know the ones about Customer Service :bawl:,

Davo your right:confused:I did read it again, i didn't know Holden dealers and others take "planetdavo Money", sorry about that!

So you know what its like to have your car in the workshop hey, is it the same bad gut feeling most here have?

Cheap shots!, i think of heard about the pot and kettle.







ok ppl, happy wth the car now. but still not happy. talking to the detailer, and he told me he told the mechanic about a noise over a week ago. nothing was done. so it was not something that happened over night. And another reason, i'm not happy. not even a simple hand shake to say sorry.

but ok, do have a smile on my face, when i forget about the start. what a beatiful car to drive. so much better then the vz.

oh and i still was never told what was wrong. just it needed a new gear box.

What was that about "a week ago", wow not even a "Sorry Sir", this is exactly what i refer to in regards to Customer Service.

Sorry to hear about your issues and glad you have a smile on your face now!





we all know sh!t happens, but someone usually should take responsibility. In this case, where a new car is bought, you expect that something in addition to a 'fix' would be done. eg. extended warranty, full tank of fuel.. or just something to say, hey, sorry bout this, but we stuffed up.

and don't say,.... the dealer didn't stuff up, holden did, because, you're not buying from holden, you are buying from holden dealers, so it is therefore, the dealers responsibility.. period

To true! I guess your another one of my "Partners in Crime", sorry about that.

[Metal]

yo im hearin wt your sayin and wat ur sayin is wat im hearing but wat u gotta look at is that is broke wen u got it its gonna break wen u get it back and it wen break again wen u get it back from breaking that other time so u hearing wat im sayin



...
..

Clear as Mud:confused:

[Fridgy]

LSavvy. Give it up man. reading through this rubbish is tedious :soap:

[Martin_D]

Its like buying a Royale with Cheese....a tasty new burger for sure...but you dont need to drive hours and hours to go to a special dealer, thats probably where the expectation levels get overly high :teach:

I dont think I have ever seen a Holden Dealer do a poor job on the warranty of a car providing the communication process between customer and dealer service centre is clear and legible on both sides. These guys - believe it or not - have standards and QA processes to adhere to, and considering the VAST number of these cars out there, they dont do a bad job. Still the disappointment at a faulty brand new car is a hard thing to cop. That I understand. Let them sort it, they will......just go to the closest McDonalds, as they all sell the same burger in the end :cool:

[planetdavo]

ummm.. by that logic, if i get side-swiped on the freeway, my car written off by a stupid driver, i shouldn't expect him to pay up, becaaaaaauuuuusseee..... Sh!t happens, i suppose?

Here we go. Lets make ANYTHING sound like it fits that description....:spew:
Guess that makes YOU a fan of punching said driver in the face for damaging your car!.....:bow::bow::bow:
Damn this forum is sh!t lately. Where have many of the good posters gone lately?
That's right. They're bored with this crap!

[Danv8]

Here we go. Lets make ANYTHING sound like it fits that description....:spew:
Guess that makes YOU a fan of punching said driver in the face for damaging your car!.....:bow::bow::bow:
Damn this forum is sh!t lately. Where have many of the good posters gone lately?
That's right. They're bored with this crap!

Funny thing is just before I clicked on the topic to read your last reply I was thinking the same thing. Use to have some really decent topics and discussions but lately its just bitch bitch bitch. :(

And before anyone points out I can can see the irony of me bitching about the bitching. ;)

[ignitionthunder]

Its like buying a Royale with Cheese....a tasty new burger for sure...but you dont need to drive hours and hours to go to a special dealer, thats probably where the expectation levels get overly high :teach:

I dont think I have ever seen a Holden Dealer do a poor job on the warranty of a car providing the communication process between customer and dealer service centre is clear and legible on both sides. These guys - believe it or not - have standards and QA processes to adhere to, and considering the VAST number of these cars out there, they dont do a bad job. Still the disappointment at a faulty brand new car is a hard thing to cop. That I understand. Let them sort it, they will......just go to the closest McDonalds, as they all sell the same burger in the end :cool:


i kow that tuna, and there were other reasons going there. but the more i find out, the more i know these guys are not doing there job. they used to. they were great. but now (maybe cause of new owner) its gone down hill. When i get told the detailer heard the noise, and nothing was done. another car never had oil in it, and never made it more then 10km. when a simple hand shake and sorry could have made me happy. nothing finacial. just a simple gesture. And believe it or not there are ppl out there that do take short cuts. and sometimes they do loose the car maker they are trying to sell. I am not saying that should happen. i am saying they might need a wake up call to get back to the way they were

[planetdavo]

Why would Holden pay anyone to defend themselves against such a bunch of whingers on this forum?
I have some advice for all you sooks.
Go buy a nice, reliable Toyota or Honda 4cyl, rather than your poor reliability, poor dealer service Holden. Maybe then you will find happiness!

[LSavvy]

LSavvy. Give it up man. reading through this rubbish is tedious :soap:

Yeah i will soon and i didn't know i was the only one, i have raised genuine concerns though, that was my whole aim, i'm sick of hearing about how SOME Holden dealerships treat customers, a simple "Sorry" would have avoided another :flipoff: customer in this case, thats all i wanted to convey.

Was i even wrong to have thought the problem was there prior to the customer picking it up,or was i wrong about the senior staff avoiding the customer and not appolagising.

Maybe if the right things happened from the start, threads like these would not exist and Davo and myself would not be at battle.

PS, any Holden HQ guys, if there is a job going training in the feild of customer service (i'm not qualified, but can teach you a few things), please do let me know $100k+, relocation, rent and vehicle to be included.

i promise i will "give it up now", unless invited by Davo:).

[planetdavo]

Sorry, but I'm bored now.
Moving on to some "fresh" spuds now...

[ignitionthunder]

just was a venting, thing. not something to cause world war 3. All i wanted to say about the whole thing was, nothing to do with the car shittin itself. It was the way it got TREATED.

[CSP]

Without reading the thread in detail...

Local Holden Dealer here sends cars back to Holden is they are defective on arrival, pre-delivery or the day the cusomter drives away.

They get the customer a new one :D

As it should be EVERYWHERE!

[ignitionthunder]

what even when there is a 6 week wait. if your lucky

[Super_Matt]

Glad you enjoy the new beast mate.

Shame about the hassle you had to go through but at least they did try to help out by a loan vehicle until the problem was rectified, anyway all in the past time to enjoy your new toy mate.



Without reading the thread in detail...

Local Holden Dealer here sends cars back to Holden is they are defective on arrival, pre-delivery or the day the cusomter drives away.

They get the customer a new one :D

As it should be EVERYWHERE!

ot but what dealer is that PM if you like, i'l be looking at a new car early next year and want to do plenty of shopping around.

Cheers,

Matt

[ignitionthunder]

thanks matt. only problem with it. is well. you just want to give it to it. and well legally you can't

[Super_Matt]

yeh i know what you mean mate, very hard to control yourself.

[LSavvy]

Why would Holden pay anyone to defend themselves against such a bunch of whingers on this forum?
I have some advice for all you sooks.
Go buy a nice, reliable Toyota or Honda 4cyl, rather than your poor reliability, poor dealer service Holden. Maybe then you will find happiness!

Sorry but i had to...and your bored!


if i was in the market for a 4cyl jap car i would buy a Honda or Subaru, you are right in regards to their reliabilty, not like those Korean Deawoops!

Please do not imply that i am not proud to own a Holden especialy a V8, most of us are born into the Holden family, the real issue you keep avoiding is that of customer service, we have all aknowledged Mech failure does happen, it is the way a mishap is dealt with that makes the difference.

So why are you exactly defending the dealer all the time and not aknowledging the real issues, oh thats right, it's easier to call people a pack of whingers if their got a complaint about the poor service they recieve (your a champ at that).

Seems like your the only sook when theres a Holden Dealer thread, you just can't keep away can you, and if you are getting paid by Holden to defend them on this site:rofl:(i dought that) your doing a crap job of it, you just love the product you work for, which is fine, but you can't aknowledge real problems that arise with certain components of the brand, which is not so fine.

[Ahyeah]

Sorry but i had to...and your bored!


if i was in the market for a 4cyl jap car i would buy a Honda or Subaru, you are right in regards to their reliabilty, not like those Korean Deawoops!

Please do not imply that i am not proud to own a Holden especialy a V8, most of us are born into the Holden family, the real issue you keep avoiding is that of customer service, we have all aknowledged Mech failure does happen, it is the way a mishap is dealt with that makes the difference.

So why are you exactly defending the dealer all the time and not aknowledging the real issues, oh thats right, it's easier to call people a pack of whingers if their got a complaint about the poor service they recieve (your a champ at that).

Seems like your the only sook when theres a Holden Dealer thread, you just can't keep away can you, and if you are getting paid by Holden to defend them on this site:rofl:(i dought that) your doing a crap job of it, you just love the product you work for, which is fine, but you can't aknowledge real problems that arise with certain components of the brand, which is not so fine.

^^this man knows what he is on about.

we know shit happens, were all human, but when shit does happen it would be nice if customer service was a little better, and instead of pointing fingers and giving excuses fix the problem.

I dont get it, first you buy a brand new car and spend 50-60 or even 90K, whatever it may be. And as soon as you have a fault with the car the dealer tries to squirm out of it?? wtf?

The fact that you pay big dollars to people, always smile to them and wave, have your questions answered.. but as soon as something goes wrong they dont want to know you?? its complete bullshit. think about, you give someone money, they tell you that what your getting is guaranteed to be 100% working, deal is done everbody shakes hands.. but then crap like this happens, ffs the person buying the car gives the dealer the money for it and only gets 80% (or even 99%) of what is promissed, its complete and utter bullshit, and there is no excuses, talk is cheap, cars are not, thats why when you pay money for a brand new car you want the things that come with a brand new car... including a full warranty for it.

If people knew that the problems incurred with a brand new car very always being avoided by the dealer would they even bother to buy a brand new car? is the 'new car smell' worth that much?

At the end of the day how many people can say that they are 100% satisfied with holden customer service, and its after sales support?? its only a minority.

[planetdavo]

All I do is keep the argument at a level that appreciates there are TWO sides to every story.
Unfortunately, most people only ever see ONE side to every story, and because of that very reason, it is INCORRECTLY interpreted that I only ever support one side of this argument.
When relevant, what's wrong with me putting up an opposing viewpoint, just because one hundred of you have already put up the other side?
This thread is a classic example. Although the service department has clearly tried to fix an issue as quickly as possible at the least amount of inconvenience possible, most seem stuck on the need to get some form of compensation. The concentration is on the negative, with no comprehension of any positive, given the circumstances. I agree that IF the issue was actually there before delivery, at least an apology might have helped, but one half of the place has done EVERYTHING possible to help out.
Also, in general, MANY of you fail to comprehend is that the dealer operates within the confines of the manufacturers warranty. (A general comment here)
Sure, I TOTALLY agree some dealers need to improve their people skills, but to roast a dealer for something that Holden limits the obligations of is seriously unreasonable, and shows a lack of understanding as to the limits we are allowed to operate within. It is definitely a case of shooting the messenger.

[LSavvy]

All I do is keep the argument at a level that appreciates there are TWO sides to every story.
Unfortunately, most people only ever see ONE side to every story, and because of that very reason, it is INCORRECTLY interpreted that I only ever support one side of this argument.
When relevant, what's wrong with me putting up an opposing viewpoint, just because one hundred of you have already put up the other side?
This thread is a classic example. Although the service department has clearly tried to fix an issue as quickly as possible at the least amount of inconvenience possible, most seem stuck on the need to get some form of compensation. The concentration is on the negative, with no comprehension of any positive, given the circumstances. I agree that IF the issue was actually there before delivery, at least an apology might have helped, but one half of the place has done EVERYTHING possible to help out.
Also, in general, MANY of you fail to comprehend is that the dealer operates within the confines of the manufacturers warranty. (A general comment here)
Sure, I TOTALLY agree some dealers need to improve their people skills, but to roast a dealer for something that Holden limits the obligations of is seriously unreasonable, and shows a lack of understanding as to the limits we are allowed to operate within. It is definitely a case of shooting the messenger.


Thankyou Davo, this is the first time i have read sometype of understanding from you in regards to customer service at some dealerships, i'm proud of you (i really am) and hope it brings and end to the battle.

Davo, not everyone see's it from one side, to fix the issue was one thing, it was the service the customer recieved that needed work, you have read for yourself the way he felt about what followed, he didn't appear to worried about the fact the box was stuffed, believe it or not customer service issues do eventualy affect a business when it comes to return business.

[planetdavo]

I agree about return business.
My brother was savagely ripped off by an independant workshop just last week. One that a few people recommend!
I believe their ears are STILL ringing from the lashing I dealt them, and they did deserve it. Anyone that crosses my family or friends crosses me.
One of the benefits of being VERY close to Holden product. They might pull the wool over the customer, but not someone within this industry.
They will NEVER see any of his or his friends cars ever again.

[emg]

what Holden and dealers want is everyones after purchase business which basically keeps the industry alive... simple.

It wouldn't make much sense selling cars that actually work flawlessly would it?

[LSavvy]

I agree about return business.
My brother was savagely ripped off by an independant workshop just last week. One that a few people recommend!
I believe their ears are STILL ringing from the lashing I dealt them, and they did deserve it. Anyone that crosses my family or friends crosses me.
One of the benefits of being VERY close to Holden product. They might pull the wool over the customer, but not someone within this industry.
They will NEVER see any of his or his friends cars ever again.

So you would know how it feels to get the "run around", i didn't tell my service dept i was in the industry and i couldn't believe the stories they would tell me, and all the time in my head i know it's BS, a perfect example of this for me personaly is the fuel sender issue, in the end i asked them to replace the sender, their usual response would be "we will recalibrate", now i know if a recalibrate doesn't fix it after two times, then i don't think a third time will fix anything, i was even told a sedan calibration was fitted at one stage??

The fact that i spent $320 and replaced the sender myself doesn't bother me, i can live with it, it was the BS stories that bugged me (i might have believed some of them if i was a suit that didn't know better), i'm not the type to write nasty emails to service managers etc (i rather do that in person) and it does normaly acheive results, i just will take my business elsewhere and it's forums like this one that may leed someone to that somewhere else that your business is valued.

And yes there are also indepenent workshops that need the same rocket placed up their backside, again those workshops will loose business and eventualy close down as a result of their own doing, succesful business's that treat their customers right don't just close down.


As much as the past couple of weeks have been fun, it is at this stage that i am prepared to "let bygons be bygons" :thumbsup:(if you choose to accept) in regards to dealer threads (you know what i mean), i didn't care if i looked like a tool or whinger at any stage!

[ryno]

The problem isn't with a particular dealer, manufacturer or service department. The level of service you get depends on the individual person that you are dealing with regardless of dealer and brand type (holden, Ford etc).

Unfortunatly if the person you are dealing with doesn't take the initiative to look after you then it reflects badly on the dealership and brand. If your upset with the service speak to the boss.

If the boss gets no complaints they assume its all ticking over fine..I would be more than happy for someone to tell me that my team arn't up to spec.

[seldo]

Without wanting to take this thread OT, I'd like to just enlighten most of you blokes who aren't in the industry, so you have a better understanding of what warranty work entails.
Many (most?) of you don't understand or appreciate that when a dealer - any dealer of any brand - does warranty work of any kind, they lose money. They LOSE money on every warranty job they do. Fact!.
You see, the manufacturer, (all manufacturers) don't want to encourage dealers to do warranty work, or it would cost them a fortune.
So, they start by making the warranty labour rate very unattractive, so it's less than it actually costs the dealer to do the job. Then, they break each job down into a set process that they evaluate as taking a set time. The fact that this time is based on someone being fully prepared, with the right tools ready to hand, the right parts ready to hand, and done by a specialist practised technician with 3 universal joints in all 3 hands :eyes: and who has practised this particular task a thousand times in order to get it down to the allotted time, is of no bearing. What this means in reality is that if you have say a faulty driver's door mirror, they make an arbitrary ruling on the time it should take to replace it. This makes no allowance for the fact that one last retaining screw may be burred, rusted, tight, or stripped.... you get 12mins to do the job. The fact that it may have taken a good competent technician a whole hour, doesn't come into the consideration - 12 mins is all you get.....and at an hourly rate that would barely pay an apprentice....starting to get the idea...?
Then, they require that you provide the part out of stock, or order it specially on a daily-buy price instead of a monthly stock-order discount price, make you pay for it on your regular 30 day account (or they stop supply), and then they deign to refund the max discount warranty-price after 90 days..... (Getting the picture....)
Then, to really rub it in, they come around and do a "warranty audit" every 3 months or so, and you must have saved all the parts, tagged them, and filed and stored them for the duration. They take a random sample of the warranty jobs, pull the job-cards, inspect and analyse them, check the parts replaced, and if they disagree that the part was faulty or didn't need to be replaced or thought it was excessive......"CLAIM DENIED!"
So, the dealer then has lost the whole labour content he put in, the parts he provided, and he's tagged them, stored them, financed them, paid a warranty clerk to process the claim, and he gets ZIPPO!.....Now - are you getting the picture...?
I might also add that they also pay minimal diagnosis time, so that if it takes the tech an hour to actually find the problem, they are lucky to get 25% back from the manufacturer......
Now......are you starting to understand why many warranty claims are not resolved satisfactorily.
I know many of you will immediately say "So what ? That the dealer has just made a $50k sale"......But did he make any money out of that? Sure he might have moved a car from the floor and replaced it with another, along with a credit and debit in his account, but did he make any money to offset these costs?
The answer would usually horrify and amaze most of you. The gross profits they make are very very low. Would you turn over $50k to make $1000 gross profit?..... No?....That's what many of them make on a deal. Sure - some make more, but there's plenty of deals done at that sort of gross profit.
So, just bear all that in mind next time you have a whinge about your warranty.
Sorry- long post....

[planetdavo]

So you would know how it feels to get the "run around"
I've been telling this forum for years that I'm experienced on BOTH sides of the counter, good and bad.
Many, however, have proven to be selective in what they want to read, and just chose to focus on the whole "pro-dealer" crap.

[ignitionthunder]

you do make sese planetdavo. but how hard is sorry. from a dealer to say.

[seldo]

Well, Im glad that dealers are there to provide shocking service while losing money and not making a profit.
They must be the nicest people in the world to work at a loss for the good of all :thumbsup:

Mother Theresa, St Vincent De Paul, Wesley Mission, Holden Dealers of Australia :bravo:You obviously know jack.... about the reality of it....

[vxleather]

Great post seldo, crossed the T and doted the I's with that one..

I have a warranty labour rate form sitting write in front of me know... wish i could post it up to show you how bad it realy is Seldo is not joking...

the Hourly labour warranty rate is less than half the retail rate... I can tell you right know we avoid warranty work as much as possible... Do what we have to and that is it.. Lucky I service a very good brand of outboard with a very very low warranty accurance...

As for Dademon is there another atempt at a take over in progress???

[Redliner]

From my opinion, I just dont think it is good enough. Personally I think I would demand a new vehicle built from the factory and for them to throw in an optional extra as bonus for the delay. No way I would depart with my well earned for a new car to have this happen. Just my 2c worth...

[LSavvy]

Seldo, thanks for the insight, but most of that post is not what the customer wants to hear on their end, again it is not the customers fault a warranty repair is required, and i dought the customer cares if the dealership is making money on a warranty claim or not (thats not the customers problem), they just want their problem fixed. A warranty is provided for a reason and a customer should never be made to feel guilty if they need to make a claim! Hoping a customer just walks away because they feel sorry for a dealership is not the answer, i walked away never to return, not even to their parts section which treat customers right. Customers don't want their arses kissed, nor do they want to kiss any to get anything done, they just want issues resolved with minimum fuss.

Would any of you Holden guys accept that as an answer if it was your own car requiring the warranty job?

[BigFella]

sounds like its a lemon!

its nice of the dealer to give u a car and fix the prob asap! its not their fault and they are doin everything to make it right!

still leaves a bad taste in ur mouth, its brand new and all these problems already. i hope it doesnt affect the car down the track!

Get them to give u an extended warranty!

[seldo]

Seldo, thanks for the insight, but most of that post is not what the customer wants to hear on their end, again it is not the customers fault a warranty repair is required, and i dought the customer cares if the dealership is making money on a warranty claim or not (thats not the customers problem), they just want their problem fixed. A warranty is provided for a reason and a customer should never be made to feel guilty if they need to make a claim! Hoping a customer just walks away because they feel sorry for a dealership is not the answer, i walked away never to return, not even to their parts section which treat customers right. Customers don't want their arses kissed, nor do they want to kiss any to get anything done, they just want issues resolved with minimum fuss.

Would any of you Holden guys accept that as an answer if it was your own car requiring the warranty job?
I agree completely. I'm not trying to make an excuse or justification - just a bit of background and understanding (on both sides of the fence)..
Certainly, the problem shouldn't occur in the first place. Whose fault? Well initially it is Tremec or Borg Warner - whoever makes the 'box. And also Holden, because they fitted it to their product, so the buck stops with them. But dealers' reluctance to do warranty work is because of the reasons as I posted earlier.
Is that reluctance justified?....Yes....and No.
Why should the dealer have to suffer the losses caused by Tremec/Holden's stuff-ups? Sure, it's part of the package that comes with the franchise, but it still is bound to cause the sort of heartache that we are seeing here and see frequently aired on this and other forums.
Why should the customer have to suffer? ....Of course he shouldn't. But unless the problem is recognised and correctly handled by the dealership, there will always be ill-feeling from the customer towards the dealership. In this instance I believe the dealer handled it poorly and should have made some recognition of the customer's plight with - at the very least an apology, and probably morer than that. But that just comes down to that particular dealer's attitude to customer relations. In fact, maybe not even the dealer's attitude - he may not even be aware of the issue and it may just be the service manager's lack of communication or him being dirty that it is another big warranty claim that will adversely affect his department's bottom line.
But - as I said earlier - I agree that the warranty compensation issue for the dealership should in no way reflect upon the customer.....but you can easily how and why it can....

[LSavvy]

No probs Seldo, i understand you guys are bound by conditions out of your control, in business not every job will net a profit, but for the sake of the brand name and business everything that can be done should be done to keep the customer happy when problems arise, which the dealer in this case has done re the warranty work req'd, but he forgot the most important part of it, a simple sorry was all that was needed and reassurance to the customer to make them feel comfy with their new purchase, it is these type of dealer's that "let the side down" that i refer to, i have never bagged a product or service if they try to do the right things even when problems arise.

i have found if people get their issues sorted they don't want compensation (they usually want it if they have had the run around), but the feeling that the dealership is their to help when required legitamently and understand their plight.

[mac06]

Seldo, thanks for the insight, but most of that post is not what the customer wants to hear on their end, again it is not the customers fault a warranty repair is required, and i dought the customer cares if the dealership is making money on a warranty claim or not (thats not the customers problem), ................. Customers don't want their arses kissed, nor do they want to kiss any to get anything done, they just want issues resolved with minimum fuss.


It sounds to me like the dealer did solve the issue with the minimum of fuss. They didn't complain, just got a new gearbox fitted in quick time and loaned the customer a car while it was getting fixed. To me that's great customer service. The OP only wanted a "sorry" which he didn't get. If that's the only worry then that's a minor side issue.

BTW, great post Seldo. :bow:


sounds like its a lemon!



It's a lemon??? I'm sure ignitionthunder just loved hearing that.


Same shit, different day :rolleyes:...



Kirsten really sums it up well. There is far too much whinging and complaining lately. I thought the forum was all about helping one another, but it seems I was wrong.

[BigFella]

It's a lemon??? I'm sure ignitionthunder just loved hearing that.





lol i suppose that was a bit harsh. i guess its just very bad luck! maybe when its all fixed he will never have a problem with the car again! :)

[ignitionthunder]

i have had problems with my old vz s ute i bought. the detailer crashed it in a pole. needed a new bar. it got water in the fuel tank. they fixed it and said sorry. for the ppl i bought my lastest toy off. i was happy. still told ppl to go there. I know shit happens to cars. i'm not a fool. the point i was trying to say after i did all my venting. was the words sorry. i think the job the service team did was great. the pre delievery team. well not good. sorry is a very powerful word.


And sorry i don;'t think it will be a lemon. its just a car that had an issue that was ignored. fixed now. will be great.

i know i sounded :flipoff: when i started the post, but who wouldn't be. now the inital period is over i have calmed down. but still not happy. only because of that word that was never said. and why it came around.

i would still buy a new holden never doubted that for a min. but next time i would pick a new dealer. and sorry to the ppl that asked. i will not name the place, cause i will not run a name down. i will not lower myself to that.

[LSavvy]

It sounds to me like the dealer did solve the issue with the minimum of fuss. They didn't complain, just got a new gearbox fitted in quick time and loaned the customer a car while it was getting fixed. To me that's great customer service. The OP only wanted a "sorry" which he didn't get. If that's the only worry then that's a minor side issue.



Mate, no one had argued that the customer did not get the new gearbox that was required with minimum fuss! The customer service issues were in general topics that Davo and myself had been "discussing" in the past couple of weeks and that of the No "Sorry" in this case!

The Minor side issue you refer to is exactly that at point of sale/service, it is when the customer walks away that they have the bad taste.
Now think if every time you went to a service station, corner shop or wherever else you spend your money, if the attendant did not show any simple courtesy by ways of "Please", "thankyou" and in this case "sorry" etc etc (or is this not required in todays society), would you be so willing to go back there?, For example after filling fuel at one servo, i gave the guy the money after he mumbled the amount in his hands, with his phone attached between his ear and shoulder places my change on the counter while my hand is out waiting for it (could he not put the phone down for a 20sec transaction). Now when i get back in my car and think to myself what a rude arrogant prick he is, i just tell myself "not to return", thats all good, but the owner of the service station could be a nice bloke and have a rouge employee that ends up loosing my business and potentialy alot of other business and maybe finally his own as a result of a $15/hr employee(representative of that business)


So between the lines that is the messege i was trying to relay, which most understood, if your happy to live in a society that likes to act in that uncourties manner thats fine, it is a wonder why society has gone down the crapper.







Kirsten really sums it up well. There is far too much whinging and complaining lately. I thought the forum was all about helping one another, but it seems I was wrong.

Kirstens post can be read a couple of ways!, I'm sure Kirsten knows about customer service reading from some of her posts to customers or potential customers, and i have experienced it first hand on the phone and in person and she is "courteous" and a perfect example of it.

And people are helping each other, just because we don't all see it from one side doesn't mean we can't help each other, Seldo and VX leather may have also taught us some things in regards to the restrictions from up above from a dealers point of view, so i wouldn't say it was a complete waste of time.


i have had problems with my old vz s ute i bought. the detailer crashed it in a pole. needed a new bar. it got water in the fuel tank. they fixed it and said sorry. for the ppl i bought my lastest toy off. i was happy. still told ppl to go there. I know shit happens to cars. i'm not a fool. the point i was trying to say after i did all my venting. was the words sorry. i think the job the service team did was great. the pre delievery team. well not good. sorry is a very powerful word.


And sorry i don;'t think it will be a lemon. its just a car that had an issue that was ignored. fixed now. will be great.

i know i sounded :flipoff: when i started the post, but who wouldn't be. now the inital period is over i have calmed down. but still not happy. only because of that word that was never said. and why it came around.

i would still buy a new holden never doubted that for a min. but next time i would pick a new dealer. and sorry to the ppl that asked. i will not name the place, cause i will not run a name down. i will not lower myself to that.


Well said, and i'm sorry if i turned your thread to crap, i'm sure you will enjoy your new ride and hope you have better experiences next purchase you have.

[BigBrakes]

I had problems with mine, cruise not working , trac control kept turning itself of, the boot wouldnt unlock sometimes, took it back and they had to do something with computer to fix cruise and trac, adjusted boot release and we are all good now.

[gasguz]

All I do is keep the argument at a level that appreciates there are TWO sides to every story.
Unfortunately, most people only ever see ONE side to every story, and because of that very reason, it is INCORRECTLY interpreted that I only ever support one side of this argument.
When relevant, what's wrong with me putting up an opposing viewpoint, just because one hundred of you have already put up the other side?
This thread is a classic example. Although the service department has clearly tried to fix an issue as quickly as possible at the least amount of inconvenience possible, most seem stuck on the need to get some form of compensation. The concentration is on the negative, with no comprehension of any positive, given the circumstances. I agree that IF the issue was actually there before delivery, at least an apology might have helped, but one half of the place has done EVERYTHING possible to help out.
Also, in general, MANY of you fail to comprehend is that the dealer operates within the confines of the manufacturers warranty. (A general comment here)
Sure, I TOTALLY agree some dealers need to improve their people skills, but to roast a dealer for something that Holden limits the obligations of is seriously unreasonable, and shows a lack of understanding as to the limits we are allowed to operate within. It is definitely a case of shooting the messenger.

http://i251.photobucket.com/albums/gg296/sigibson/jeezlv0.jpg

[ignitionthunder]

well, it has started again.


2288km on the clock. took it to holden in cairns here, to see what the noise was.


and well the new gear box is ordered. wtf second gear box. is this normal.

[370HSSV]

That doesn't sound right at all....i mean what are the odds?

Are you sure it's the gearbox?? :confused:

I haven't heard of anyone else with a similar problem and for you to have it happend twice, just doesn't sound normal. it will be interesting to see what the outcome of this replacement will result in.... keep us posted.

[ignitionthunder]

yeah i will i have the head tech here at cairns loooking into it. I hope its not a case of somebody, stuffing up the first one. oh well... time will tell.

[SII_Turbo]

Damn, sorry to hear mate....again....best of luck with it!

[chillicatqld]

you bored SII-Turbo... bit of thread mining!

[AussieTone]

Sorry to hear about your problems. When I took delivery of my new SS Ute late June I noticed in the first few days that the drivers door did not close properly and needed adjusting. Back to the dealer who sent it straight around to a panel shop to have a look.

Turned out both doors needed adjustment but not on the striker plate as that would have made the top of the door out of alignment. It was booked in for 2 days for the hinges to be adjusted.

The dealership service department (Motorama Holden) were great and bent over backwards to work in with me. I was given a new Omega loan car for the duration and the Ute was sent away to be fixed. They even found a small chip of paint missing (about the size of my little fingernail) from behind the striker plate so they had that painted at the same time.

Apparently there is a batch that have come through recently with the same problem of door alignment so something on the production line is slightly out of adjustment.

At the end of the day all was fixed to my satisfaction, everyone was great about it and it was only a slight inconvenience for me not having my new car. That unfortunately is something that can not be avoided as if its broke it needs to go away to be fixed.

I don’t blame the dealership as they did everything possible to help and make it easy for me. The problem lies at the plant and apparently has now been rectified.