No use stewing mate you have reported it, now you need to follow it up. :cheers:Quote:
Originally Posted by Micks
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No use stewing mate you have reported it, now you need to follow it up. :cheers:Quote:
Originally Posted by Micks
A buyers market! When I was on look out for a VE SS Series2 we went to a number of dealers, one Holden dealer in particular was very bad and the sale bloke didnt have a clue when it came to selling a product. The VE SS I was looking at had cracks in the rotors and this moron told me "oh thats standard" I of course said in what reality is that standard and explained to him that it is actually dangerous to sell a car with cracked rotors for safety reasons alone. The sales person was a moron and I just dont understand why car dealers employ people to sell cars with little to know mechancial knowledge.
I went to another Holden dealer an was pleased with the service and the car. Dealers need to understand ,that products only sell themselves so much ,but manners and knowing your product go so much further to being a good sales person,unfortantly good customer service is rare these days and I will go back to good customer service even if it cost a little more.
End of the day- cutting through all the personal opinion, brand dislike, trolling and so forth- most businesses try to do "the right thing". With humans being involved, sometimes issues will arise because someone hasn't dealt with things in the manner they should have.
This can apply on BOTH sides of the counter.
As mentioned by Customer Assistance, referring to the Service Manager is the correct first step, followed by the Dealer Principal, if the customer still feels that their complaints haven't been dealt with to a satisfactory degree.
A dealer principal, being the highest authority in a dealership below the actual owners, knows how the world works.
AFTER THIS- if STILL unhappy- would be the time to be calling back Customer Assistance.
It is perhaps a good time to mention that customers should NOT go into any discussions thinking they are ENTITLED to get whatever they want. A fair and reasonable outcome is far more likely if the expectations are fair and reasonable.
If you go to KFC you're going to be treated commensurate to someone buying a $5 meal. If you go to a Michelin Star restaurant you're going to be treated like you're going to lay down some serious coin.
Car dealerships any different???
The old saying "Life is like a shit sandwich, the more bread you have, the less shit you have to eat"
Really? Shit service in KFC doesn't deserve your business anymore than shit service from a car dealership.Quote:
Originally Posted by C4B
I have another saying. If you spend your whole life trying to get what you want- you will end up with nothing. :teach:
Moral of the saying? Treat people with respect. On BOTH sides of the counter wherever you go. Anyone can be an @rsehole.
There's also another saying in life. You will never please everyone all of the time. ;)
"We were concerned to learn of your disappointment with the service experience you received from Suttons Motors and regret any inconvenience caused as a result. However, "
I read this as Holden saying "not my problem, go away".
Extremely poor response.
I've been ignored at the local Mazda twice, most recently when shopping for a new car for the mrs, that was enough for me to not bother with another dealer.Quote:
Originally Posted by C4B
Dealers are an independent franchised business- a major point often forgotten when people (as seen often on here) lump everyone together as "Holden".Quote:
Originally Posted by PeterS
The reasons for exhausting senior dealership management before Holden (the company) "shouldn't" be that hard to understand.
Getting the thread well back on topic, with a planned build of 161, only 159 buyers will be required to sell out this car.
Anyone interested should speak to their dealer soon- before this becomes more widely known about. They already have the forms relating to build number preferences, and you'll have a MUCH better chance now rather than later- when the media starts spreading the word.
Should make it 'extra special' and fit it with an LS3.
It would be worth getting in that case !!! :bravo:Quote:
Originally Posted by lmoengnr
Quote:
Originally Posted by BLACKVE
i happily paid extra for my hrt ed.
this is a preview to 2015 spec model
2015 spec will also get mrc suspension bi modal exhaust and LS3 also a new bonnet with vents and new front bar new tail lights :) you can thank me now.
This would render the HSV Clubsport/R8 pointless, so i doubt it!Quote:
Originally Posted by nickh
why not go out with a bang with lots of goddies
u sort of half expect it