Does HSV understand its Market?

[sjhugh]

Quite a few do, especially the ones wanting to keep their customers. At the hight of the civil boom in south east qld between 3 reps we were hitting budgets of 700-1 mil per month each. During that time you still go out tickling balls, dropping off hats/stubby coolers, cartons of beer etc.

Your perception of anything outside of your little office is blurred by your own ignorance.

I'm done with this. Laters

I totally agree, this is the norm in many sales departments for big ticketed product which is what I would class the purchase of a car as.

Hardly blurred. The car industry doesn't make enough to go out of your way regularly offering to swallow a previous customers load, just to give their low morale an ego boost...:

Well maybe they should, then Aussies may start buying Commodore and Falcon instead of keeping them in business by propping them up with taxes.

When it does happen in retail environments, it more likely a generated email with your name inserted, offering you a deal on something...sound familiar in this thread at all?

I don’t think he was referring to retail environments but if that’s the only argument you have it is already well documented they are suffering greatly because consumers see their customer service as poor to say the least.

Again you are out of your depth when it comes to understanding real business principals, that’s why you are only middle management, if that. It’s not about the value of the product, it’s about the level of service for the price outlaid and the fuzzy warm feeling customers crave. Businesses that address that have a licence to print money.

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