Swan Platinum Extended Warranty

[Smashfist]

You might like to read page 16 of Swann's Policy under the heading "Vehicle Servicing"


http://www.swanninsurance.com.au/docs/warranty.pdf


It reads........

"All vehicle servicing should be carried out by the selling dealer or an authorised service facility
holding a franchise for vehicles for the same make as the vehicle"

As mentioned "should" is a recommendation only. I've submitted claims via Swann for vehicles serviced at independents and there have been no issues.

[QIKMIK]

Out of the three claims I've had paid, two were done through a non-dealer service centre and Swann had no dramas paying. From a VW perspective, one of the local VW specialist workshops in Canberra said that Swann were one of the better warranty companies to deal with.

Mick

[whitels1ss]

As mentioned "should" is a recommendation only. I've submitted claims via Swann for vehicles serviced at independents and there have been no issues.

I did see that post & actually can understand the wording in that buddy

but I also know of someone who was given a hard time & refused a claim with a swann warranty
claim at the Ford dealership she had bought her car from when she had had her car serviced somewhere else.

If it had not been for the fact that I had stepped in to help her get her claim & the service manager,
finance & insurance manager & the dealer principal at the Ford dealership know me
because I have been in the trade over 35 years Swann would have not have fixed her car fixed under the warranty.

[whitels1ss]

From a VW perspective, one of the local VW specialist workshops in Canberra said that Swann were one of the better warranty companies to deal with.

Mick

I agree, I think Swann is certainly one of the best warranty companies to deal with
& I have seen some really bad warranty companies over the years.

[Smashfist]

I did see that post & actually can understand the wording in that buddy

but I also know of someone who was given a hard time & refused a claim with a swann warranty
claim at the Ford dealership she had bought her car from when she had had her car serviced somewhere else.

All good. The only time I have seen Swann reject a claim is due to poor service history - in this particular case the car was serviced bang on by kms but services were over 18 months apart. 9 months OR 15,000kms is NOT a recommendation

[QldKev]

Not sure if it is still the same now, but I had a policy a few years back. The old red engine died in my commodore, 2 pistons ended up with holes in them. I rang Swann and discussed my options. They had no issues that I had been using a local garage for scheduled servicing. They did say I need to go to a mechanic and get the motor ripped down and verified it was a mechanical failure. I spoke to a couple of shops about it. They all agreed that it does sound like a mechanical failure and that they said they will ensure the report will definitely say that it was. Since I had lost all compression on 2 cylinders it would be a full rebuild. Both provided quotes. Swann then said about their payout limits per mechanical item (in this case engine). It actually worked out cheaper for my to go without the warranty and get a recon engine. Never have purchased an extended warranty plan since.

[Smashfist]

It's pretty standard to tear it down first - they want to make sure they should be paying for it. All the ext. warranty companies are like that. Not sure if they have claim limits anymore though, I had Swann pay out almost $13k to replace an Alloytec a little while back - all they wanted to know was if it had been serviced. IIRC it spun a big end.

[Hjs2]

I had Swann with my VE clubsport, in the time i had it, i had a brand new clutch, taillights, harmonic balancer and a couple of other minor things done under warranty at no cost to me. Clutch was on a car that had done 56000kms and included new flywheel and pedal assembly, due to the common early issue of a sticking clutch pedal during spirited driving.

No issues with Swann at all, would highly recommend.

It all comes down to how the claim is worded, the policy states Any items that require replacement as part of normal Vehicle maintenance. They claimed this included lights globes, but when i explained that the LED taillights are not supposed be a replaceable item, they ended up approving it. $1000 a pop.

[team illucid]

Swann ended up paying for about 14k worth of repairs to the Audi when we had it. Serviced at both VW centres here in ACT and never at Audi. Would happily buy it again if I was getting a newish car.

[BLACK 346]

Thanks for all the great advice people. She ended up buying the car and the warranty. Cheers.