I understand the guy's whinge but it is all a part of working in a customer service industry.
Him doing a rant on an internet video is not going to change the world, if he does not like his job he should leave.
If he was half as good as he seems to think he is he would not be posting up videos on the net having a rant
I think he would just be sitting back enjoying all the extra money he makes out of fixing other people's f***ups.
The biggest problem I see is that some workshops promise the world and badly fail to deliver.
It is not the customer's fault because he has chosen a workshop who has ripped him off, hey I know of a few rip off workshops myself
and I have seen some really bad things and I don't understand how some places stay open, but they advertise and get more customers and keep going.
There are rip off operators in plenty of business, that is not the fault of the customer.
