Amazing gross incompetence - Zupps Mt Gravatt

[XUV]

they were probably waiting for the computer to diagnose the fault .........

[C4B]

Funnily enough, the problems worsened after they "fixed" it with the addition of the trans cooler....
What really astounds me is that if they have had it up in the air 10 times to try to "fix" it, how have they not seen the glaringly obvious stuff-up? It used to only play up after a 300km highway trip, or working it hard up a windy, hilly climb with lots of changes up and down through the gears, and accelerating out of slow corners. As soon as they tried to fix it, it began to play up after 30 mins in peak-hour traffic.
After 10 attempts to fix it, how could they possibly not see this? FFS! Did they ever really do anything, or just park it in the corner for the day and say it's now fixed...

It makes sense that it got worse, considering it went from the standard Transmission Cooling to No cooling whatsoever.....

[LSavvy]

Was the vehicle bought from them new and exclusively serviced by them or had it been in a front end acco?

[SSer]

Funnily enough, the problems worsened after they "fixed" it with the addition of the trans cooler....
What really astounds me is that if they have had it up in the air 10 times to try to "fix" it, how have they not seen the glaringly obvious stuff-up? It used to only play up after a 300km highway trip, or working it hard up a windy, hilly climb with lots of changes up and down through the gears, and accelerating out of slow corners. As soon as they tried to fix it, it began to play up after 30 mins in peak-hour traffic.
After 10 attempts to fix it, how could they possibly not see this? FFS! Did they ever really do anything, or just park it in the corner for the day and say it's now fixed...

It was probably parked in the customer car park all day, ie. the transmission had time to cool down. Then someone would take it for a "road test", and come back after 2mins saying "it feels fine to me". Im sure that has happened to me at my local dealer in the past.

[pvk308]

Im sorry to hear this about your mates car but things like this just further my attitude of learn to do it yourself that way if it screws up its your fault...... on a side note if it was me there should be record of who worked on the car kept by holden get the list and finger point lay the blame where it should be laid on the worker

[seldo]

Was the vehicle bought from them new and exclusively serviced by them or had it been in a front end acco?

Sold and serviced by them exclusively from new

[seldo]

It was probably parked in the customer car park all day, ie. the transmission had time to cool down. Then someone would take it for a "road test", and come back after 2mins saying "it feels fine to me". Im sure that has happened to me at my local dealer in the past.

Probably spot-on!

[Angeldust]

wow, if what you say is absolutely correct, than that is shocking.

[Micks]

Funnily enough, the problems worsened after they "fixed" it with the addition of the trans cooler....
What really astounds me is that if they have had it up in the air 10 times to try to "fix" it, how have they not seen the glaringly obvious stuff-up? It used to only play up after a 300km highway trip, or working it hard up a windy, hilly climb with lots of changes up and down through the gears, and accelerating out of slow corners. As soon as they tried to fix it, it began to play up after 30 mins in peak-hour traffic.
After 10 attempts to fix it, how could they possibly not see this? FFS! Did they ever really do anything, or just park it in the corner for the day and say it's now fixed...

It's pretty obvious mate, most stealerships have "one" guru tech & rest are little more than labourers or ordinary apprentices! I went to pick up my Vy approx six years ago for simple warranty work from McGrath Sutherland & found some pimply faced fat headed apprentice or the like revving the shit outta it riding the clutch!! I never went back there again!
I don't have it in for apprentices either cause I was once one ffs!

[VRIIClubby]

Dead set shocking Seldo!

Even with the "Apprentice" factor you would assume that upon the car's 3rd return for the same issue that a more experienced mechanic / tech would investigate the issue, look up and go WTF?...

As other's have said, New Gearbox time, the constant heating and cooling past the "normal" limits WILL have created heat stress on the internal components! I would be settling for nothing less!~!

and..

Waits for planetdavo to say that's standard procedure

This the deadset funniest bloody thing I have read on here in a long time...
I was thinking exactly the same thing when I read the OP, maybe its the customers fault for not putting it on a hoist himself to "double" check the dealerships work..

[zorro]

Dead set shocking Seldo!

Even with the "Apprentice" factor you would assume that upon the car's 3rd return for the same issue that a more experienced mechanic / tech would investigate the issue, look up and go WTF?...

That's my question, why hasn't the shop foreman picked up on it over the multiple times it has been there?

[Souljah]

That's my question, why hasn't the shop foreman picked up on it over the multiple times it has been there?

The workshop leading hand would get dirty if he left his office....

[Souljah]

That's my question, why hasn't the shop foreman picked up on it over the multiple times it has been there?

The workshop leading hand would get dirty if he left his office....

[Hi Octane]

Fail ZUPPS.

[Peter B - CV8]

That is truely staggering & a very poor reflection on the mechanical competence of the workshop staff.