Before we get 1,000,000 replies here that say "it shouldnt do that", "its this..." "its that..."
Pickup the phone monday morning and ring your tuner. Or even better, pop in and have a chat about your issues and ask how he/she will fix them for you. If you are still unhappy with the results after you two have tried everything, take it somewhere else.
If you bought a TV and the volume didnt work correctly and it didnt turn on every time you pressed the power button, would you post it up here first or would to ring the supplier and ask for it to be replaced or fixed?