Another example of Dealer rip off

[350VZ]

Asked my local holden dealer to quote to replace my broken steering wheel stereo controls with the new genuine ones I had purchased from their Spare Parts section. They wanted $250.00. Took me 45 mins to do myself. And dealers wonder why people slag them off..

[Micks]

@ least you asked them for a quote first! It's cream jobs like that that covers them on the others!

[whitels1ss]

Asked my local holden dealer to quote to replace my broken steering wheel stereo controls with the new genuine ones I had purchased from their Spare Parts section. They wanted $250.00. Took me 45 mins to do myself. And dealers wonder why people slag them off..

Get with it mate!

How much does it cost you when an electrician, plumber or any other tradesman does anything for you?
You ought to go and see a doctor or take a pet to the vet mate.

And, I guess you work for nothing?

Everything costs money these days

[VX-300]

Took me 45 mins to do myself. (

Clearly that's not enough time to rash a couple of rims, smear grease on the seats, and smash something totally unrelated to the initial problem.
Damn amateur.

[Woodchukka]

Clearly that's not enough time to rash a couple of rims, smear grease on the seats, and smash something totally unrelated to the initial problem.
Damn amateur.

You must go to my dealer.

[350VZ]

Get with it mate!

How much does it cost you when an electrician, plumber or any other tradesman does anything for you?
You ought to go and see a doctor or take a pet to the vet mate.

And, I guess you work for nothing?

Everything costs money these days

I'm well aware everything costs money these days. Holden quoted me $115/hr for labour charges in their workshop. If it took me 45 mins then they could have done it in at least that amount of time if not less, but lets say it took them 45 mins. $115 x .75 = $86. That amount i'd have been happy to pay. I'd have even paid $100. But $250??? I think not. So you're happy to have people rip you off??

[CLUBRED]

Buttons or the whole unit? I got a full set of new buttons for $25 from my dealer.

[whitels1ss]

I'm well aware everything costs money these days. Holden quoted me $115/hr for labour charges in their workshop. If it took me 45 mins then they could have done it in at least that amount of time if not less, but lets say it took them 45 mins. $115 x .75 = $86. That amount i'd have been happy to pay. I'd have even paid $100. But $250??? I think not. So you're happy to have people rip you off??

Nobody has ripped you off mate.

Hey, you did not like the price they quoted you so you did not go with it.

You get that with loads of quotes and prices, you ever seen anything for sale in the shops and thought it was over priced and gone elsewhere?

The dealer has not done you any harm.

If they had over charged for work they had not done or shonky repairs you might have been ripped off but this was only a quote you were given.

[Smashfist]

That is a bit exxy. I'd charge about 0.8 of an hour (a bit over 45mins) for that job.

[whitels1ss]

That is a bit exxy. I'd charge about 0.8 of an hour (a bit over 45mins) for that job.

Perhaps the little book in clerk in the service department may not have not known and thought the job would have taken longer?

Yeah I agree it is a bit "exxy" but hardly has anyone been ripped off

[peter b]

So it took you 45 minutes to change your switches?
So if you are that competant why did you bother 1. Getting a quote and 2. Starting a pointless thread about your setup?
You have prevented them making profit on the part (service department and spare parts department are two different divisions they have their own profits and margins etc service department still pays spare parts for parts supplied) and they doubled their labor rate guess what bud I would do the exact same thing.

[motaba]

" Starting a pointless thread about your setup?"

"You have prevented them making profit on the part (service department and spare parts department are two different divisions they have their own profits and margins etc service department still pays spare parts for parts supplied) and they doubled their labor rate guess what bud I would do the exact same thing."



to the first statement......can you please show me the line between a pointless thread and a non pointless thread ??

to the second statement......when business rip people off and grow their profit margins that alter CPI it can lead to the government thinking its time to raise the tax brackets !!, parts price wouldn't matter if you could order genuine from else where locally.....but thats just it.....holdens have some what of a monopoly on genuine parts which make them think they can charge what they want......

i for one source all my genuine parts from anywhere but my local holden dealer cause i dont believe they charge a fair price for some items.......if they did.....i would definitely order from them

[350VZ]

Some interesting points raised here. I paid $250 for the part, from Holden Spare Parts (yes exe but i'm not griping about that), then they wanted another $250 to fit. I asked them how much to fit as i'd been told it would take up to an hour for them to fit by the parts guy. So when the friendly service lady at the counter goes out the back to ask the mechanics, then comes back to tell me it's $250, my decision was made. And if you think that's not an attempt to rip people off, i'm lost for words my friend. To Peter B. I posted this so anyone else who might need to replace their switches will have an idea of what some dealers are quoting, and how long it took me to do it myself. I thought sharing this might be helpful to others. The Parts department already made a profit on the part. When the service department charge, $115 per hour for labour, there is a significant profit margin built in to that already. Mechanics at dealers don't get paid $115 an hour do they Einstein???

[Smashfist]

When the service department charge, $115 per hour for labour, there is a significant profit margin built in to that already. Mechanics at dealers don't get paid $115 an hour do they Einstein???

While I'm not agreeing that what they quoted you was right, it's this mentality that's killing service based industries. Not only does the dealership pay their techs, it costs THOUSANDS of dollars to open the doors each day. It costs a mint to retain a brand on a dealership, it costs money for mandatory technician training, it costs heaps for special service tools and proprietary diagnostic equipment, and it costs heaps for insurance. Arguments such as "lol they don't pay their staff anywhere near that" are rediculous - there's also front end staff to pay for as well.

[350VZ]

Think you're missing the point i'm making here Smash. I'm saying they charge $115/hr for labor. No gripe there. They factor in their running costs and profit margins in that $115/hr figure. I have acquaintances working in service departments in other dealerships and I have a reasonable understanding of what it costs to run a business as have run a couple of large ones myself quite successfully. They simply saw an opportunity to gouge someone here.