ZB Commodore sales

[SASLS1]

Here is the ACCC Press release... John Cadogan was referencing in the video above...


"
Holden undertakes to comply with consumer guarantees


3rd August 2017...


The ACCC has accepted a court enforceable undertaking from GM Holden Ltd (Holden), which commits Holden to comply with its consumer guarantee obligations under the Australian Consumer Law (ACL) and adopt recommendations from the recent ACL review.

The ACCC investigated Holden following consumer complaints about its response to a manufacturing fault.

“Holden acknowledged that it misrepresented to some consumers that it had discretion to decide whether the vehicle owner would be offered a refund, repair or replacement for a car with a manufacturing fault, and that any remedy was a goodwill gesture,” ACCC Chairman Rod Sims said.

“Holden also accepted that some consumers were told that a remedy would not be provided because the vehicle had not been serviced by a Holden dealer or with sufficient regularity, or as the vehicle was purchased second hand.”

“The Australian Consumer Law includes consumer guarantees that provide remedies for major and minor faults in motor vehicles. The consumer guarantees operate separately to the manufacturer’s warranty, and cannot be modified to require consumers to have their vehicles serviced by authorised dealers in order to obtain a remedy,” Mr Sims said.

Holden accepted that its conduct is likely to have contravened the consumer law.

“Holden has offered an undertaking that goes beyond ensuring compliance with the current consumer guarantee obligations and commits to measures in line with recommended changes to the law. These are great commitments that will have a significant and positive impact for consumers,” Mr Sims said.


Holden has committed to, among other things:

Clarify its internal compliance training program so that multiple minor failures of a vehicle may constitute a major failure

For new vehicles, Holden has also committed to offering consumers a refund or replacement without the need for them to demonstrate a major failure, if a defect prevents a vehicle from being driveable within 60 days of the date of purchase

Engage an external reviewer to consider complaints since 1 January 2016, and provide a remedy to consumers where appropriate

Amend its dealer policies and procedures to ensure they comply with the ACL in relation to consumer guarantees, and

Provide consumers with the ability to obtain information about any issues with their vehicle by contacting Holden and giving their vehicle identification number.

The ACCC’s new car retailing study draft report will be released shortly and will elaborate on the widespread compliance issues we have encountered across this industry.


“As shown over the past week, the ACCC has a range of enforcement tools available to address unlawful conduct and we take a proportional response in addressing non-compliance. I urge all companies selling cars in Australia to get their consumer law compliance programs in order.”

The undertaking is available at http://registers.accc.gov.au/content...ml/itemId/6029

Background

The recent Australian Consumer Law Review recommended that if goods fail to meet the consumer guarantees within a short specified period of time, a consumer is entitled to the remedies of a refund or replacement without needing to prove a ‘major failure’. The review also proposed to clarify that multiple non-major failures can amount to a major failure. The ACCC supports both of these recommendations, and the Holden undertaking picks up both of these points.

Release number:

MR 125/17 "



Here the the 22 page document ( Undertaking ) signed by ACCC Chairman Rodney Graham Sims and now Ousted... Ex Chairman and Managing Director Of GM Holden Mark Bernhard...

2nd August 2017...

Link

[bigfoot]

Here is the ACCC Press release... John Cadogan was referencing in the video above...

3rd August 2017...

Here the the 22 page document ( Undertaking ) signed by ACCC Chairman Rodney Graham Sims and now Ousted... Ex Chairman and Managing Director Of GM Holden Mark Bernhard...

2nd August 2017...

Link

I didn't think that the ZB was released until October 2017?

[whitels1ss]

I didn't think that the ZB was released until October 2017?

Correct, it was not.


Now back on topic.....
Saw another couple around this morning so they must have been selling a few.

[SASLS1]

I didn't think that the ZB was released until October 2017?

Who's been responsible for making all the final decision's of GM Holden direction since the 1st of July 2015... Mark Bernhard... when he was first appointed Chairman and Managing Director of GM Holden.

The ZB didn't just appear out of nowhere in 2017......

Holden first released official pic's and spec's on the ZB back on the 7th December 2016...

Mark Bernhard was calling the shots, with key decisions into the ZB release...

Mark Bernhard is out of the job on the 31st July 2018...

Holden are obviously looking for a new direction and leadership, with the ZB's total lack luster sales performance, and the total disconnect from the public's negative reaction to naming it Commodore...

So yes... Totally on topic...

[whitels1ss]

Who's been responsible for making all the final decision's of GM Holden direction since the 1st of July 2015... Mark Bernhard... when he was first appointed Chairman and Managing Director of GM Holden.

The ZB didn't just appeared out of nowhere in 2017......

Holden first released official pic's and spec's on the ZB back on the 7th December 2016...

Mark Bernhard was calling the shots, with key decisions into the ZB release...

Mark Bernhard is out of the job on the 31st July 2018...

Holden are obviously looking for a new direction and leadership, with the ZB's total lack luster sales performance, and the total disconnect from the public's negative reaction to naming it Commodore...

So yes... Totally on topic...

This thread is about the number of ZB's being sold.

He is quite right!

Everyone gets that you don't like them, you have made that very clear repeating yourself in multiple posts over & over again!

Now, for the very last time get over it & get back on topic or if you don't like the way we run the forum please leave.

I am fed up with getting numerous PM's from other members complaining about you, your posts and your attitude.


P.S. Do not bother sending me any more PM's again ever, I am not interested in any further debate.

[Jason01]

Have you driven your Mini this hard?...

I'd have a classic mini over an insigneedoor anyday.... it's got Actual Depth of Character and draws passion, which is totally non existent... with the emotionless insigneedoor...

Poor f#cking thing.

I was going to say he's seen the original Italian Job too many times but 1968 is is before it was made.

[whitels1ss]

Seen another silver unmarked police car this morning

there seems to be quite a few around now.

[A^K^T]

Have seen a couple of Kia Stingers today but no ZB Commodores for a little while.

[Smitty]

Who's been responsible for making all the final decision's of GM Holden direction since the 1st of July 2015... Mark Bernhard... when he was first appointed Chairman and Managing Director of GM Holden.
..........

I will correct a factual error here...
since the early 60s, GMH (and now Holden) have had a Product Planning and Approval
Committee consisting of various company directors (not all though) plus a number of other
senior executives from Engineering, Marketing, Sales, sometimes Motorsport and now and
then people from their Advertising agency. Yes the Holden MD is Chairman of the committee
but new and revised models have to be approved by this committee. Not just the MD...

Prior to anything going to that committee, it has to get approved by the Forward Models
committee (who concentrate on design, aftersales, servicing and repair, engineering, ADRs
AND COST... I was the cost part of this during part of my time there)

BOTH Committees need to give anything Holden want to release the ...OK. Both committees
will deal with overseas GM vehicle suppliers (e.g. Japan with the Gemini, Opel with ZB) on
whatever topic they deem relevant (maybe interior trim, suspension changes, Aust ADRs)
or Manufacturing or Engineering when Holden was making cars.

Once Holden Australia people on these committees give any model the tick, a final
decision, as has been the case since 48/215, has to come from GM Detroit. Bernhard
or previously Hanenberger or Chapman would present a final business case that GM
had to approve. They need to believe in the vehicle..as they have to 'sell' it to the GM board.

Bernhard was the figurehead but not the only person involved here...

Manage by committee? Unfortunately a very American business trait (which has brought
a number of US companies undone... PanAm, Polaroid, Kodak, IBM)

[BLACK 346]

Standing right next to ZB marked SAPOL car at Peter Paige Holden. Will post photos tonight.

[amckiwi]

The best place to stand beside a cop car

[BLACK 346]

V6 awd sapol zb

[CLUBRED]

Have noticed a couple ZB Queensland Transport compliance officer (the ones with the purple flashing lights) cars getting around.

[Micks]

V6 awd sapol zb

Not raining again in SA!!! No drought there FFS

[Smitty]

... just seen a new Commodore ad on the Teev

punchline and 'tail' to the ad?
The New Commodore... for the modern explorer

WTF..???