Dont buy off upc - ultra performance components melbourne

[chargedvx6]

I sell spare parts over the counter and brakes and their components are one of the easiest to refund. If it isn't dirty and packaging is re usable with some tape easy done. Electrical is zero refunds and this is warned of at point of sale without fail as well as posted signs of electrical products strictly no returns policy. That's the law. Now if the electrical products are faulty we will happily submit them for warranty claim with receipt of course.

There is a no returns of a perfect product after 7 days policy as a lot of people juts don't get around to the job or go home and the newly purchased part number and buy it for $7 cheaper off ebay....I'm not joking!

I think if your rotors meet these requirements of been un fitted and re usable packaging and they are incorrect and unusable they'd be insanely mad not to refund. If they are as advertised then it's a weird one.

Mind if I ask what was custom about your ordered rotors that you didn't get?

[nightojnr]

Im not sure if im believing what im seeing on my screen here... I work for UPC. We refunded you 100% for what you purchased mate, we also paid for the delivery to your door. Unfortunately it was your mistake that changed your mind that you didn't want them, then you decided you would send the rotors back to us which we refunded you fully. You are only out of pocket for the return costs mate, thats fair enough isn't it?

By the way, the way I was alerted to this forum and thread was from several phone calls from different members here and happy customers of ours letting me know what was going on.

I am utterly disappointed...

[whitels1ss]

Im not sure if im believing what im seeing on my screen here... I work for UPC. We refunded you 100% for what you purchased mate, we also paid for the delivery to your door. Unfortunately it was your mistake that changed your mind that you didn't want them, then you decided you would send the rotors back to us which we refunded you fully. You are only out of pocket for the return costs mate, thats fair enough isn't it?

By the way, the way I was alerted to this forum and thread was from several phone calls from different members here and happy customers of ours letting me know what was going on.

I am utterly disappointed...

Firstly, thanks for joining & giving your side to this
but I am not 100% clear in what you are saying here...?

Are you saying he ordered the wrong thing in the first place when you say "Unfortunately it was your mistake that changed your mind" ?

[nightojnr]

Not a problem. Im not here to fight, I just want to clear this mess up thats all... Yes that is correct mate.

[whitels1ss]

Not a problem. Im not here to fight, I just want to clear this mess up thats all... Yes that is correct mate.

Good stuff, thanks again
it's always good to hear both sides.

[edelbrock1]

You can tell a lot by a company by how they reply to their feedback on eBay.

[team illucid]

You can tell a lot by a company by how they reply to their feedback on eBay.

Spot on mate, interesting reading. I won't be buying from them.

[whitels1ss]

You can tell a lot by a company by how they reply to their feedback on eBay.

I didn't have a problem with any of their replies on ebay
I think they were just telling their side of the story, replying to people who had said things bad about them defending themselves.
On ebay they don't get any second chance to have their say.
I have seen the genuine bad sellers that don't even care when someone bags them to explain their side to keep their name & reputation good
& this company has a very good positive feedback.

(Only 3 negative in the past year with hundreds of positive feedback is very good when they sell plenty of used & new car parts)

I would be absolutely 100% confident to buy from them from everything I have seen.

[duke5700]

The original poster has gone quiet.

[IJ.]

The original poster has gone quiet.

Whole thing reads like he expected them to pay for the return shipping as well, don't know of any company that offers that on returns...

[disorganise01]

Amazon does actually. It's rare though. If you want "free" returns you need to go to bricks n mortar and pay accordingly

[Boon101]

Hi all,
New to this forum and was scanning a bit and came across this Thread. I had front and rear Callipers Rotors and Pads fitted by them at their factory. Great guys, the boss gave me a lift home, ( he was going my way ) rather than taxi.
When I came back they were just about done we had good conversations and customers were coming and going. One guy came in and said he was having trouble fitting the new calliper, one of the guys there went out back and came out with a calliper and showed him where he was going wrong. Everything was fine. I find it very difficult to see such a drastic change in attitude from what I witnessed at UPC to how robdwter was to have been treated.